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Customer Service Support Specialist Jobs (NOW HIRING)

Centella

Service Support Specialist

Doral, FL · On-site

Through expert guidance, exceptional service, and enduring relationships, we empower our customers ... The Service Support Specialist shall be entrusted with the responsibility of managing a spectrum of ...

KENLY FORD INC

Service Support Specialist

Kenly, NC

$13 - $16/hr

Oversee Red Cap program, provide operational support to the Service Department. Roles will include ... Appointment Coordinator, Customer Relations Specialist, Dispatcher, Porter, Courtesy Vehicle Driver.

Weg

Service Support Specialist I

Duluth, GA · On-site

The Service Support Specialist plays a vital role in supporting internal team operations and ... Provide after-sale support to customers via daily incoming requests (phone and email) * Take ...

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Customer Service Support Specialist information

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How much do customer service support specialist jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for customer service support specialist in the United States is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Support Specialist, and why are they important?

To thrive as a Customer Service Support Specialist, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office tools is usually required. Patience, empathy, and active listening help you build rapport and effectively resolve customer issues. These skills and qualities are crucial for delivering positive customer experiences and maintaining customer satisfaction.

What is the difference between Customer Service Support Specialist vs Customer Service Representative?

AspectCustomer Service Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, support desks, online chat platformsCall centers, retail stores, online support
Employer & Industry UsageTech companies, service providers, retailRetail, telecom, banking, hospitality
Common Search & ComparisonCustomer Service Support Specialist vs Customer Service Representative

Both roles involve assisting customers, but Customer Service Support Specialists often handle more technical or complex issues, providing specialized support. Customer Service Representatives typically manage general inquiries and basic support tasks. The roles overlap in credentials and work environments, but the Specialist position may require additional technical knowledge.

How does a Customer Service Support Specialist typically collaborate with other departments to resolve customer issues?

Customer Service Support Specialists frequently work with teams such as technical support, billing, and sales to resolve more complex customer inquiries. When an issue extends beyond standard troubleshooting, specialists coordinate with the appropriate department to ensure a timely and accurate solution. This collaboration often involves clear communication, detailed documentation of the customer’s concern, and follow-up to confirm resolution. Building strong interdepartmental relationships is key for delivering seamless customer experiences and learning about broader company processes.

What is a Customer Service Support Specialist?

A Customer Service Support Specialist is a professional who assists customers by addressing their inquiries, resolving issues, and providing information about products or services. They often communicate with customers via phone, email, or chat, ensuring a positive experience and maintaining customer satisfaction. These specialists also document interactions, troubleshoot problems, and may collaborate with other departments to resolve complex issues. Their goal is to enhance the overall customer experience and support the company’s reputation.
More about Customer Service Support Specialist jobs
What cities are hiring for Customer Service Support Specialist jobs? Cities with the most Customer Service Support Specialist job openings:
Who are the top companies hiring for Customer Service Support Specialist jobs? The top employers for Customer Service Support Specialist jobs are:
What states have the most Customer Service Support Specialist jobs? States with the most job openings for Customer Service Support Specialist jobs include:
What job categories do people searching Customer Service Support Specialist jobs look for? The top searched job categories for Customer Service Support Specialist jobs are:
Customer Service Support Specialist jobs near you
Infographic showing various Customer Service Support Specialist job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,723 per year, or $23.4 per hour.

Customer Service Support Specialist

ScrubaDub Auto Wash Centers

Natick, MA • On-site

$20/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 5 days ago

Job description

Job Type
Full-time
Description
New England's top car wash is looking for a Customer Service Support rep to join our Natick team! You will be the face of ScrubaDub for our customers, fielding in person questions and manning our customer service line. You'll have the opportunity to put smiles on the faces of your customers. This is a permanent, full time position in our Natick Carwash and is an administrative and support role for the carwash managers. Monday through Friday, 8 am to 5 pm with a 1 hour lunch break.
Our Core Values
  • Care Like Family - go above and beyond for your team
  • Show Pride - quality service with a smile
  • Accountability - own your performance
  • Drive Change - commitment to constant improvement
  • Safety Always
  • Dazzle - provide superior customer experiences

Your Responsibilities and Duties
• Field in person and phone inquiries by customers at the Natick carwash.
• Provide information about our products and services to customers
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions in our database
• Develop and maintain a knowledge base of the evolving products and services
• Site upkeep - maintain clean customer lounge and satisfaction cart
• Other administrative and support duties to support the site as required
Requirements
Your Qualifications and Skills
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
Benefits
• Competitive Hourly Rate: $20 an hour starting
• Medical: we cover 50% of medical and dental insurance premiums
• Vacation: You will receive paid vacation, sick, and holiday pay
• Personal Car Care: You will receive free car washes and employee discounts on car detailing services for your personal vehicles
• Retirement: 401K plan with a 3% employer match
• Scholarships - Tuition reimbursement and educational scholarships available
Salary Description
$20+ per hour

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