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Customer Service Support Specialist Jobs (NOW HIRING)

LIVunLtd

Service Support Specialist

Frederick, MD · Hybrid

$18 - $21/hr

POSITION OVERVIEW As a Service Support Specialist, you will be responsible for taking care of LIVunLtd Systems customer success standards, the incoming calls/emails, web and technician requests. As a ...

Rio Bank

Customer Support Specialist

Mcallen, TX · On-site

$17 - $23/hr

Customer Support Specialist Location: Headquarters - McAllen Department: Customer Support / Contact ... Delivering exceptional customer service and support * Building customer trust through accurate and ...

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Customer Service Support Specialist information

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How much do customer service support specialist jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service support specialist in the United States is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service support specialist, and why are they important?

To thrive as a Customer Service Support Specialist, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office tools is usually required. Patience, empathy, and active listening help you build rapport and effectively resolve customer issues. These skills and qualities are crucial for delivering positive customer experiences and maintaining customer satisfaction.

What is the difference between Customer Service Support Specialist vs Customer Service Representative?

AspectCustomer Service Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, support desks, online chat platformsCall centers, retail stores, online support
Employer & Industry UsageTech companies, service providers, retailRetail, telecom, banking, hospitality
Common Search & ComparisonCustomer Service Support Specialist vs Customer Service Representative

Both roles involve assisting customers, but Customer Service Support Specialists often handle more technical or complex issues, providing specialized support. Customer Service Representatives typically manage general inquiries and basic support tasks. The roles overlap in credentials and work environments, but the Specialist position may require additional technical knowledge.

How does a customer service support specialist typically collaborate with other departments to resolve customer issues?

Customer Service Support Specialists frequently work with teams such as technical support, billing, and sales to resolve more complex customer inquiries. When an issue extends beyond standard troubleshooting, specialists coordinate with the appropriate department to ensure a timely and accurate solution. This collaboration often involves clear communication, detailed documentation of the customer’s concern, and follow-up to confirm resolution. Building strong interdepartmental relationships is key for delivering seamless customer experiences and learning about broader company processes.

What is a customer service support specialist?

A Customer Service Support Specialist is a professional who assists customers by addressing their inquiries, resolving issues, and providing information about products or services. They often communicate with customers via phone, email, or chat, ensuring a positive experience and maintaining customer satisfaction. These specialists also document interactions, troubleshoot problems, and may collaborate with other departments to resolve complex issues. Their goal is to enhance the overall customer experience and support the company’s reputation.
More about Customer Service Support Specialist jobs
What cities are hiring for Customer Service Support Specialist jobs? Cities with the most Customer Service Support Specialist job openings:
Who are the top companies hiring for Customer Service Support Specialist jobs? The top employers for Customer Service Support Specialist jobs are:
What states have the most Customer Service Support Specialist jobs? States with the most job openings for Customer Service Support Specialist jobs include:
What job categories do people searching Customer Service Support Specialist jobs look for? The top searched job categories for Customer Service Support Specialist jobs are:
Customer Service Support Specialist jobs near you
Infographic showing various Customer Service Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,723 per year, or $23.4 per hour.

Remote Customer Service Support Specialist

One Path Career Partners

Remote

Other

Re-posted 18 days ago

Job description


We are hiring for skilled Customer Service Support Specialist. You will perform data processing tasks using a basic Microsoft Excel program. Medical insurance data entry experience is highly preferred. To be considered for this position, must have a minimum of a High School Diploma and a minimum of 2 years of solid Customer Service experience, focused attention to detail and be self-motivated.
Position Details:
  • Full time, contract (Part-time positions available)
  • M-F schedule - days
  • Processes customer data information
  • Maintains and updates all customer data information in all systems
Job Requirements
  • High School Diploma
  • Microsoft Excel data entry skills required
  • 2 years of solid Customer Service experience
  • 1 year of Data Entry experience
  • working with insurance is a plus
  • Focused attention to detail
  • Good communication skills
  • Self Motivated
  • US citizen or permanent resident status
  • Successful completion of a background check

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