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Customer Service Support Specialist Jobs (NOW HIRING)

Centella

Service Support Specialist

Doral, FL · On-site

Through expert guidance, exceptional service, and enduring relationships, we empower our customers ... The Service Support Specialist shall be entrusted with the responsibility of managing a spectrum of ...

KENLY FORD INC

Service Support Specialist

Kenly, NC

$13 - $16/hr

Oversee Red Cap program, provide operational support to the Service Department. Roles will include ... Appointment Coordinator, Customer Relations Specialist, Dispatcher, Porter, Courtesy Vehicle Driver.

Service Corporation International

$19/hr

This role provides exemplary customer service in all areas of helping client families following the ... The Specialist works closely with funeral directors and location managers to ensure all ...

All Companies

Service Support Specialist

Columbus, OH · On-site

... Service Support Specialist to join our team. In this role, you will be a core engine of our daily ... Customer Care: Handle client inquiries with professionalism, performing outgoing confirmation calls ...

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Customer Service Support Specialist information

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How much do customer service support specialist jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer service support specialist in the United States is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Support Specialist, and why are they important?

To thrive as a Customer Service Support Specialist, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office tools is usually required. Patience, empathy, and active listening help you build rapport and effectively resolve customer issues. These skills and qualities are crucial for delivering positive customer experiences and maintaining customer satisfaction.

What is the difference between Customer Service Support Specialist vs Customer Service Representative?

AspectCustomer Service Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, support desks, online chat platformsCall centers, retail stores, online support
Employer & Industry UsageTech companies, service providers, retailRetail, telecom, banking, hospitality
Common Search & ComparisonCustomer Service Support Specialist vs Customer Service Representative

Both roles involve assisting customers, but Customer Service Support Specialists often handle more technical or complex issues, providing specialized support. Customer Service Representatives typically manage general inquiries and basic support tasks. The roles overlap in credentials and work environments, but the Specialist position may require additional technical knowledge.

How does a Customer Service Support Specialist typically collaborate with other departments to resolve customer issues?

Customer Service Support Specialists frequently work with teams such as technical support, billing, and sales to resolve more complex customer inquiries. When an issue extends beyond standard troubleshooting, specialists coordinate with the appropriate department to ensure a timely and accurate solution. This collaboration often involves clear communication, detailed documentation of the customer’s concern, and follow-up to confirm resolution. Building strong interdepartmental relationships is key for delivering seamless customer experiences and learning about broader company processes.

What is a Customer Service Support Specialist?

A Customer Service Support Specialist is a professional who assists customers by addressing their inquiries, resolving issues, and providing information about products or services. They often communicate with customers via phone, email, or chat, ensuring a positive experience and maintaining customer satisfaction. These specialists also document interactions, troubleshoot problems, and may collaborate with other departments to resolve complex issues. Their goal is to enhance the overall customer experience and support the company’s reputation.
More about Customer Service Support Specialist jobs
What cities are hiring for Customer Service Support Specialist jobs? Cities with the most Customer Service Support Specialist job openings:
Who are the top companies hiring for Customer Service Support Specialist jobs? The top employers for Customer Service Support Specialist jobs are:
What states have the most Customer Service Support Specialist jobs? States with the most job openings for Customer Service Support Specialist jobs include:
What job categories do people searching Customer Service Support Specialist jobs look for? The top searched job categories for Customer Service Support Specialist jobs are:
Customer Service Support Specialist jobs near you
Infographic showing various Customer Service Support Specialist job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,723 per year, or $23.4 per hour.

Customer Service Support Specialist

Pastaio Usa Inc

Allenwood, PA

$45K - $56K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

About Us
Il Pastaio di Brescia is an Italian pasta and gnocchi company known for premium quality, authentic craftsmanship, and innovation in food production. Our products are enjoyed across the U.S. and internationally, and we’re proud to launch our first U.S. manufacturing facility right here in Allenwood, Pennsylvania. This is an exciting opportunity to join a growing operation rooted in Italian tradition, with a strong focus on quality, teamwork, and people.

Position Summary:
The Customer Support Specialist manages customer support, order coordination, and internal communication for US customers. They support requests, tenders, shipments, stock monitoring, and data updates, handling new setups, samples, and documentation. They collaborate with sales, marketing, operations, warehouse, and administration on projects, reporting, and service quality. They maintain accurate records and update funnels and commercial information. They also coordinate operational relationships with agents and brokers in the field, ensuring alignment, daily support, and activity management. They perform additional administrative and coordination tasks as needed by the company. They ensure timely communications and contribute to the continuous improvement of processes and customer satisfaction
Activities and Responsibilities
1. Customer management and commercial support ·         
Point of contact for US customers and request management. ·         
Coordination of communications and preparation of commercial documentation. ·         
Updating sales funnels and activity logs. ·         
Support for reporting and customer performance analysis.  
2. Order management and system data ·         
Reviewing orders and monitoring progress. ·       
Coordination with Order Management for data entry and follow-up. ·         
Setup of new customers and completion of information forms. ·         
Checking packaging and delivery times and planning feasibility.
3. Logistics, shipping, and warehouse ·         
Updating warehouse stock and internal communications. ·         
Booking US shipments and tracking international movements. ·         
Managing complex shipments and coordinating logistics. ·         
Collaboration with warehouse, planning, production, and logistics.
 
4. Sample management ·         
Sample stock monitoring. ·         
Sample production requests. ·         
Coordination of sample shipments. ·       
File updates and support for internal teams.  
5. Support for US projects and cross-functional work ·         
Support for marketing initiatives and projects dedicated to the US market. ·         
Collaboration with all departments involved. ·         
General administrative activities and special projects. ·         
Use of ERP and MES systems.
Key Competencies ·         
Strong customer service orientation and effective communication skills. ·         
High attention to detail, accuracy, and strong time-management abilities. ·         
Ability to manage multiple tasks, follow up effectively, and solve problems. ·         
Cross-department coordination skills with basic logistics understanding. ·         
Accuracy in order processing and documentation. ·         
Analytical mindset with reporting skills and proficiency in spreadsheets and business systems. ·         
Ability to work independently and collaboratively, with adaptability in fast-paced environments. ·         
Professionalism, discretion, and a process-oriented approach with issue-identification skills.
Position KPIs ·         
Response Time – Timely response to customer and internal inquiries ·       
Follow-Up Completion – Customer and internal follow-ups completed by deadline ·       
Customer Satisfaction – Quality of service provided to customers/internal partners
Qualifications:
- High school diploma or GED required.
- 1–3 years of customer service, administrative, logistics, or order support experience preferred.
- Strong communication, organization, and problem-solving skills.
- Proficiency in Microsoft Office, especially Excel and Outlook.
- Ability to manage multiple priorities with a high level of accuracy and attention to detail.
- Experience with order entry, shipment tracking, and cross-functional coordination preferred.

 
Benefits
We value our employees and offer a strong benefits package including:
  • Medical, Dental, and Vision Insurance
  • 401(k) with 4% Company Match – 100% vested after 1 year
  • Rewarding Paid Time Off
Stable, growing organization with training and advancement opportunities
Why Join Us?
You’ll be part of a company bringing authentic Italian food craftsmanship to the United States and helping build something new and meaningful. If you value teamwork, quality, and growth, we’d love to have you on our team.