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Customer Service Support Specialist Jobs (NOW HIRING)

KENLY FORD INC

Service Support Specialist

Kenly, NC

$13 - $16/hr

Oversee Red Cap program, provide operational support to the Service Department. Roles will include ... Appointment Coordinator, Customer Relations Specialist, Dispatcher, Porter, Courtesy Vehicle Driver.

KENLY FORD INC

Service Support Specialist

Kenly, NC

$13 - $16/hr

Oversee Red Cap program, provide operational support to the Service Department. Roles will include ... Appointment Coordinator, Customer Relations Specialist, Dispatcher, Porter, Courtesy Vehicle Driver.

Ziegler CAT

Service Support Specialist

Shakopee, MN · On-site

$71K - $89K/yr

Ziegler CAT has an opening for a Service Support Specialist (1) to provide leadership and support ... Creates quotes for both internal & external customers for repairs related to power generation ...

Sartorius AG

Service Support Specialist

Ann Arbor, MI · On-site

As the Service Support Specialist, you will work directly with customers and internal departments to meet the service needs of the product line. The goal is to take care of the accurate and timely ...

22nd Century Technologies Inc. (TSCTI)

Be Seen First

Customer Service Support

Springdale, AR · On-site

$18/hr

As an Customer Service Support, you will be an integral part of our team, responsible for ... behavioral health specialists, laboratory personnel, pharmacy professionals, and healthcare ...

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All JobsCustomer Service Support Specialist Jobs

Customer Service Support Specialist information

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How much do customer service support specialist jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service support specialist in the United States is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service support specialist, and why are they important?

To thrive as a Customer Service Support Specialist, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office tools is usually required. Patience, empathy, and active listening help you build rapport and effectively resolve customer issues. These skills and qualities are crucial for delivering positive customer experiences and maintaining customer satisfaction.

What is the difference between Customer Service Support Specialist vs Customer Service Representative?

AspectCustomer Service Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, support desks, online chat platformsCall centers, retail stores, online support
Employer & Industry UsageTech companies, service providers, retailRetail, telecom, banking, hospitality
Common Search & ComparisonCustomer Service Support Specialist vs Customer Service Representative

Both roles involve assisting customers, but Customer Service Support Specialists often handle more technical or complex issues, providing specialized support. Customer Service Representatives typically manage general inquiries and basic support tasks. The roles overlap in credentials and work environments, but the Specialist position may require additional technical knowledge.

How does a customer service support specialist typically collaborate with other departments to resolve customer issues?

Customer Service Support Specialists frequently work with teams such as technical support, billing, and sales to resolve more complex customer inquiries. When an issue extends beyond standard troubleshooting, specialists coordinate with the appropriate department to ensure a timely and accurate solution. This collaboration often involves clear communication, detailed documentation of the customer’s concern, and follow-up to confirm resolution. Building strong interdepartmental relationships is key for delivering seamless customer experiences and learning about broader company processes.

What is a customer service support specialist?

A Customer Service Support Specialist is a professional who assists customers by addressing their inquiries, resolving issues, and providing information about products or services. They often communicate with customers via phone, email, or chat, ensuring a positive experience and maintaining customer satisfaction. These specialists also document interactions, troubleshoot problems, and may collaborate with other departments to resolve complex issues. Their goal is to enhance the overall customer experience and support the company’s reputation.
More about Customer Service Support Specialist jobs
What cities are hiring for Customer Service Support Specialist jobs? Cities with the most Customer Service Support Specialist job openings:
Who are the top companies hiring for Customer Service Support Specialist jobs? The top employers for Customer Service Support Specialist jobs are:
What states have the most Customer Service Support Specialist jobs? States with the most job openings for Customer Service Support Specialist jobs include:
What job categories do people searching Customer Service Support Specialist jobs look for? The top searched job categories for Customer Service Support Specialist jobs are:
Customer Service Support Specialist jobs near you
Infographic showing various Customer Service Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,723 per year, or $23.4 per hour.

Customer Service Support Specialist

DENTALEZ

Lancaster, PA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Customer Service Support Specialist

DentalEZ is a growing manufacturer of dental equipment who is hiring in Lancaster, PA! We are looking for outgoing and motivated individuals to join our team!

If you have proven customer service experience in a manufacturing environment, this is a career you need to explore!

Why join the DentalEZ team?

  • Competitive compensation
  • Schedule: 8:00am-4:30pm, Monday thru Friday
  • Work/Life Balance
  • Full benefit package including, 11 paid holidays, 15 days of paid time off, a company 401(k) match, medical, dental, and vision insurance
  • Stable work in an essential business
  • Small interpersonal culture

Summary Description and Skills:

The Customer Service Support Specialist is responsible for delivering exceptional customer service while handling repair requests and performing hands-on technical work. This role includes answering customer inquiries, providing repair estimates, processing payments, performing product repairs, and documenting all work.

Essential Duties and Responsibilities:

  • Handle inbound customer calls regarding repair requests/estimates, product inquiries, warranty concerns, product registrations and support needs with professionalism and courtesy.
  • Provide accurate repair estimates, process approvals, and follow up with customers to ensure satisfaction.
  • Process customer payments and update records in company systems accurately and efficiently.
  • Document customer interactions, repair orders, and updates in Oracle, as well as Zoom Workplace.
  • Respond to technical correspondence via email or phone, escalating complex issues as needed.
  • Represent the department in meetings, projects, and cross-functional initiatives.

Repair & Technical Work:

  • Diagnose, troubleshoot, and repair company products for warranty and non-warranty repairs.
  • Evaluate products to prepare repair cost estimates.
  • Disassemble, repair, or replace defective or worn parts.
  • Functionally test repaired units to ensure quality standards are met.
  • Maintain work area and equipment according to 5S and safety standards.
  • Assist with shipping and receiving repairs as needed.

Process & Quality:

  • Follow company policies regarding quality, safety, warranty, and customer satisfaction.
  • Identify process improvements and implement solutions to enhance efficiency.
  • Make decisions within the scope of responsibility, including determining warranty status and initiating quality solutions.

Minimum Requirements:

  • High School Diploma or equivalent required; some college preferred.
  • 3 years' experience in Customer Service, including phone support required; dental, medical or biomedical industry preferred, but not required.
  • Minimum 2 years' experience with product repair, assembly, or technical troubleshooting required.
  • Mechanical aptitude and willingness to learn hands-on repair techniques.
  • Excellent communication skills; ability to communicate clearly, persuasively, and positively in person, via phone and other electronic means.
  • Ability to prioritize tasks, multi-task effectively, and work efficiently in a fast-paced environment.
  • Resourceful, self-motivated, and able to work independently with minimal supervision.
  • Ability to define problems, collect data, establish facts, and draw conclusions.
  • Proficiency in using a computer, including Windows-based applications.
  • Working knowledge of Microsoft Office Suite Applications.
  • Experience with Oracle, SAP, or similar inventory control system preferred.

Essential Physical Requirements:

  • Able to sit, stand and perform repetitive activities for sustained periods of time.
  • Ability to work in a fast-paced, high pressure environment.
  • Use hands to type on standard PC keyboard frequently.

We are an Equal Opportunity Employer, including disability and veteran status.

If you are interested in applying for employment with DentalEZ and need assistance or an accommodation to use our website, please contact us by email or phone.

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