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Customer Service Support Specialist Jobs (NOW HIRING)

LIVunLtd

Service Support Specialist

Frederick, MD · Hybrid

$18 - $21/hr

POSITION OVERVIEW As a Service Support Specialist, you will be responsible for taking care of LIVunLtd Systems customer success standards, the incoming calls/emails, web and technician requests. As a ...

AVDG

Service Support Specialist

Nashville, TN

Service Support Specialist As a Service Support Specialist your role will harness your expertise in ... We believe in putting our customers first, engaging with respect and integrity and fulfilling our ...

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Customer Service Support Specialist information

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How much do customer service support specialist jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service support specialist in the United States is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What is a customer service support specialist?

A Customer Service Support Specialist is a professional who assists customers by addressing their inquiries, resolving issues, and providing information about products or services. They often communicate with customers via phone, email, or chat, ensuring a positive experience and maintaining customer satisfaction. These specialists also document interactions, troubleshoot problems, and may collaborate with other departments to resolve complex issues. Their goal is to enhance the overall customer experience and support the company’s reputation.

What are the key skills and qualifications needed to thrive as a customer service support specialist, and why are they important?

To thrive as a Customer Service Support Specialist, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office tools is usually required. Patience, empathy, and active listening help you build rapport and effectively resolve customer issues. These skills and qualities are crucial for delivering positive customer experiences and maintaining customer satisfaction.

How does a customer service support specialist typically collaborate with other departments to resolve customer issues?

Customer Service Support Specialists frequently work with teams such as technical support, billing, and sales to resolve more complex customer inquiries. When an issue extends beyond standard troubleshooting, specialists coordinate with the appropriate department to ensure a timely and accurate solution. This collaboration often involves clear communication, detailed documentation of the customer’s concern, and follow-up to confirm resolution. Building strong interdepartmental relationships is key for delivering seamless customer experiences and learning about broader company processes.

What is the difference between Customer Service Support Specialist vs Customer Service Representative?

AspectCustomer Service Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, support desks, online chat platformsCall centers, retail stores, online support
Employer & Industry UsageTech companies, service providers, retailRetail, telecom, banking, hospitality
Common Search & ComparisonCustomer Service Support Specialist vs Customer Service Representative

Both roles involve assisting customers, but Customer Service Support Specialists often handle more technical or complex issues, providing specialized support. Customer Service Representatives typically manage general inquiries and basic support tasks. The roles overlap in credentials and work environments, but the Specialist position may require additional technical knowledge.

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Who are the top companies hiring for Customer Service Support Specialist jobs?

The top employers for Customer Service Support Specialist jobs are:

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States with the most job openings for Customer Service Support Specialist jobs include:

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Customer Service Support Specialist jobs near you
Infographic showing various Customer Service Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,723 per year, or $23.4 per hour.

Customer Service Support Specialist

Jim Keras Subaru

Memphis, TN • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Customer Service Support Specialist

Are you a people person who loves being the friendly voice on the other end of the line? We're looking for a highly motivated and personable Customer Service Support Specialist to join our in-house call center! In this role, you'll be handling inbound and outbound calls, emails, and online chats to schedule service appointments while delivering exceptional customer service. Your workday will be from 9 AM to 6 PM, Monday to Friday, with a rotating Saturday per month to keep things exciting. Don't worry - you'll get a day off during the week to maintain that perfect work-life balance. If you're ready to chat, connect, and keep our customers happy, we want to hear from you!

What’s In It for You? (we believe great employees deserve great perks)

  • Health Insurance - because feeling your best matters.
  • Dental Insurance - keep that smile shining!
  • Vision Insurance - stay sharp in every way.
  • 401(k) - plan ahead and invest in your future.
  • Career Growth Opportunities - your potential is limitless here.
  • Community Involvement - make an impact beyond the workplace.
  • Paid Vacation Days - everyone deserves a little R&R.
  • Christmas Bonus (based on tenure) - we reward loyalty.
  • Employee Vehicle Purchase Program - yes, you could drive something sweet!
  • Parts & Service Discounts - keep your ride running smoothly.
  • Free Lunch Every Saturday - because greatness runs on good food.
  • Production Bonuses - serious earning potential for top performers!

What You’ll Be Doing:

  • Be the friendly voice customers love by responding to calls, emails, and chats quickly and professionally.
  • Schedule service appointments like a scheduling superstar.
  • Make follow-up and retention calls to keep customers happy and coming back.
  • Deliver five-star customer service by listening carefully and providing accurate, helpful information.
  • Work closely with Service Advisors and the Parts Department to keep appointments running smoothly.
  • Maintain accurate and up-to-date customer records in our database.
  • Meet and exceed monthly goals - and celebrate those wins!

Requirements You Bring to the Table:

  • High school diploma (or equivalent).
  • Valid Driver’s License.
  • Reliability and Punctuality - you show up ready to shine.
  • Excellent Communication Skills (phone, email, and chat).
  • The ability to multitask in a fast-paced environment.
  • Strong organization skills and attention to detail.
  • Solid computer skills.
  • Automotive industry experience is a plus, but not required - we’ll gladly teach you what you need to know!

Ready to Start Your Engines?

If you’re a self-starter who loves helping people and delivering amazing customer service, or if you’re looking to jump into the exciting automotive world, this could be your perfect opportunity. Whether you’re just getting started or looking to grow your career, we want to hear from you. Apply today and get ready to join a team that keeps things moving!

Apply