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Customer Service Support Specialist Jobs (NOW HIRING)

Placed With Integrity

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Customer Support Specialist - Hybrid

Miami, FL · On-site

$65K - $70K/yr

We are currently seeking a Customer Support Specialist to join our dynamic team ... You will be responsible for servicing client questions and account needs. Responsibilities:

Customer Service

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Servicing - Customer Care Specialist

Sterling Heights, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Benefits We offer a comprehensive benefits package to support your health, financial well-being ...

Snap-on Inc

Service Support Specialist I

Kenosha, WI · On-site

Overview Overview Snap-on Incorporated is seeking a Service Support I Specialist in its IT Department, in the Kenosha, Wisconsin General Office. This person will provide I/T technical support for end ...

SOUTHEAST FINANCIAL CREDIT UNION

$17.87 - $22.34/hr

Provides support to the Member Service Call Center, including, but not limited to the following: Assists members by answering calls with account inquiries, processes transactions, and resolves ...

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Customer Service Support Specialist information

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$12

$23

$45

How much do customer service support specialist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service support specialist in the United States is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What is a customer service support specialist?

A Customer Service Support Specialist is a professional who assists customers by addressing their inquiries, resolving issues, and providing information about products or services. They often communicate with customers via phone, email, or chat, ensuring a positive experience and maintaining customer satisfaction. These specialists also document interactions, troubleshoot problems, and may collaborate with other departments to resolve complex issues. Their goal is to enhance the overall customer experience and support the company’s reputation.

What are the key skills and qualifications needed to thrive as a customer service support specialist, and why are they important?

To thrive as a Customer Service Support Specialist, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office tools is usually required. Patience, empathy, and active listening help you build rapport and effectively resolve customer issues. These skills and qualities are crucial for delivering positive customer experiences and maintaining customer satisfaction.

How does a customer service support specialist typically collaborate with other departments to resolve customer issues?

Customer Service Support Specialists frequently work with teams such as technical support, billing, and sales to resolve more complex customer inquiries. When an issue extends beyond standard troubleshooting, specialists coordinate with the appropriate department to ensure a timely and accurate solution. This collaboration often involves clear communication, detailed documentation of the customer’s concern, and follow-up to confirm resolution. Building strong interdepartmental relationships is key for delivering seamless customer experiences and learning about broader company processes.

What is the difference between Customer Service Support Specialist vs Customer Service Representative?

AspectCustomer Service Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, support desks, online chat platformsCall centers, retail stores, online support
Employer & Industry UsageTech companies, service providers, retailRetail, telecom, banking, hospitality
Common Search & ComparisonCustomer Service Support Specialist vs Customer Service Representative

Both roles involve assisting customers, but Customer Service Support Specialists often handle more technical or complex issues, providing specialized support. Customer Service Representatives typically manage general inquiries and basic support tasks. The roles overlap in credentials and work environments, but the Specialist position may require additional technical knowledge.

More about Customer Service Support Specialist jobs

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Who are the top companies hiring for Customer Service Support Specialist jobs?

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What states have the most Customer Service Support Specialist jobs?

States with the most job openings for Customer Service Support Specialist jobs include:

What job categories do people searching Customer Service Support Specialist jobs look for?

The top searched job categories for Customer Service Support Specialist jobs are:

Customer Service Support Specialist jobs near you
Infographic showing various Customer Service Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,723 per year, or $23.4 per hour.

Customer Support Specialist - Hybrid

Placed With Integrity

Miami, FL • On-site

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

We are currently seeking a Customer Support Specialist to join our dynamic team! You will be responsible for servicing client questions and account needs.


Responsibilities:

  • Answer customer calls to answer questions regarding, billing, sales, renewals, account information, etc.
  • Perform outbound customer calls to verify customer satisfaction and provide top of line customer service.
  • Handle customer complaints and guide towards correct department and resolutions.
  • Provide in depth information about services offered.
  • Troubleshoot and resolve account issues and customer concerns.
  • Document and update customer records on Salesforce system and Excel.
  • Develop and maintain a knowledge base of the evolving products and services.


​Requirements:

  • 2-3 experience in customer service, support, call center support, administrative or related field.
  • Ability to professionally build rapport with clients.
  • Must be able to work in a team oriented environment.
  • Excellent written and verbal communication skills.


Disclaimer:

  • The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
  • The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
  • We are an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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About Placed With Integrity

Sourced by ZipRecruiter

We provide reliable and strategic workforce solutions to a variety of industries. We believe that a great company dynamic can transform the world, but first you must hire with integrity and honesty. The shield in our logo represents the honorable relationships we make in our firm, every handshake is unique with every client but always establishes our dedication to finding solutions and long-lasting partnerships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Doral, FL, US

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