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71 Xylem Customer Service Support Specialist Jobs Hiring Near You

Xylem

Customer Support Specialist

Mokena, IL · On-site

$26 - $28/hr

... Customer Support Specialist Support Critical Operations ... Deliver Service That Makes an Impact. At Xylem, we don't just support water systems - we help solve ...

Xylem

Planning Support Specialist

Cheektowaga, NY · On-site

We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. THE ROLE : Xylem is seeking a Planning Support Specialist ...

MARS IT Corp

Service Support Specialist

Muskego, WI · On-site

The Service Support Specialist serves as a primary point of contact for customers seeking technical assistance. This role is responsible for addressing product-related inquiries, troubleshooting ...

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Xylem Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Support Specialist, and why are they important?

To thrive as a Customer Service Support Specialist, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office tools is usually required. Patience, empathy, and active listening help you build rapport and effectively resolve customer issues. These skills and qualities are crucial for delivering positive customer experiences and maintaining customer satisfaction.

How does a Customer Service Support Specialist typically collaborate with other departments to resolve customer issues?

Customer Service Support Specialists frequently work with teams such as technical support, billing, and sales to resolve more complex customer inquiries. When an issue extends beyond standard troubleshooting, specialists coordinate with the appropriate department to ensure a timely and accurate solution. This collaboration often involves clear communication, detailed documentation of the customer’s concern, and follow-up to confirm resolution. Building strong interdepartmental relationships is key for delivering seamless customer experiences and learning about broader company processes.

What is a Customer Service Support Specialist?

A Customer Service Support Specialist is a professional who assists customers by addressing their inquiries, resolving issues, and providing information about products or services. They often communicate with customers via phone, email, or chat, ensuring a positive experience and maintaining customer satisfaction. These specialists also document interactions, troubleshoot problems, and may collaborate with other departments to resolve complex issues. Their goal is to enhance the overall customer experience and support the company’s reputation.

What is the difference between Customer Service Support Specialist vs Customer Service Representative?

AspectCustomer Service Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, support desks, online chat platformsCall centers, retail stores, online support
Employer & Industry UsageTech companies, service providers, retailRetail, telecom, banking, hospitality
Common Search & ComparisonCustomer Service Support Specialist vs Customer Service Representative

Both roles involve assisting customers, but Customer Service Support Specialists often handle more technical or complex issues, providing specialized support. Customer Service Representatives typically manage general inquiries and basic support tasks. The roles overlap in credentials and work environments, but the Specialist position may require additional technical knowledge.

What is it like to work at Xylem?

Xylem is a global water technology company that values innovation, collaboration, and sustainability, fostering a culture of inclusivity and diversity among its employees.

The company's team structure is organized around its mission to solve water, a global challenge, with a flat organizational structure that encourages open communication and cross-functional collaboration. Xylem's work environment is dynamic, with opportunities for professional growth and development, and a focus on delivering innovative solutions to customers.

Working at Xylem may appeal to candidates who are passionate about making a positive impact on the environment and are looking for a challenging and rewarding career in a global company with a strong commitment to innovation and sustainability.

Do workers at Xylem get paid breaks?

Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.

Does Xylem pay people when they’re sick?

Yes. Most people get paid when they’re sick.
74% of people say they would get paid if they were sick but scheduled to work.
Based on data from 50 people who took the Breakroom Quiz between April 2025 and April 2026.

At Xylem, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
93% of people say they have to use vacation days when they’re out sick.
Based on data from 45 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from Xylem affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 42 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at Xylem?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 70% of people with changing schedules find out their shifts one week or less ahead of time.
  • 11% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 19% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers at Xylem worry about hours?

Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Xylem workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it for Xylem workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Xylem?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 47 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Xylem managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers at Xylem do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
90% of people report that they don’t do extra unpaid work.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at Xylem?

Most people find it easy to take sick days.
84% of people report that it’s easy to take time off if they are sick.
Based on data from 44 people who took the Breakroom Quiz between April 2025 and April 2026.

Is working at Xylem good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
43% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Xylem feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 48 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Xylem get to take their breaks without interruption?

Only some people get breaks without interruption.
35% of people report that their breaks get interrupted.
Based on data from 43 people who took the Breakroom Quiz between April 2025 and April 2026.

Is it stressful to work at Xylem?

Most people feel stressed out here.
82% of people say they often feel stressed out at work.
Based on data from 49 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Xylem enjoy their jobs?

Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 42 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Xylem recommend working with their team?

Only some people recommend working with their team.
49% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get enough training when they start at Xylem?

Most people didn’t get enough training when they started.
69% of people report they didn’t get enough training when they started working here.
Based on data from 45 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get support to advance at Xylem?

Only some people are given support to advance their career here.
In the last year, 65% of people report not being given support to advance their career here.
Based on data from 46 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people think Xylem’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 48 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers feel well informed about how Xylem is doing?

Only some people feel well informed about how the company is doing.
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 47 people who took the Breakroom Quiz between April 2025 and April 2026.
What other companies are hiring for Customer Service Support Specialist jobs?
What are the most popular jobs at Xylem?
What are the most popular categories at Xylem?
Infographic showing various Customer Service Support Specialist job openings at Xylem in the United States as of May 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Nights. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.

Customer Support Specialist

Xylem

Mokena, IL • On-site

$26 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Xylem rating

7.3

Company rating: 7.3 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

298th of 511 rated manufacturers

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
💬 Customer Support Specialist
Support Critical Operations. Deliver Service That Makes an Impact.
At Xylem, we don't just support water systems - we help solve the world's most essential water challenges. 🌍
As a Fortune 500 global water technology company operating in over 150 countries, our success depends on exceptional customer support that keeps projects moving and customers confident.
That's why this role matters.
And that's where you come in.
🌟 Why This Role Matters
As a Customer Support Specialist, you are the operational bridge between customers, sales, and internal teams. You manage orders, resolve billing questions, provide quotes, and maintain communication that keeps customers informed and supported at every step.
Your responsiveness, accuracy, and professionalism ensure that critical water and wastewater projects stay on track - and that customers know they can rely on Xylem.
🛠️ What You'll Be Doing
You'll play a key role in ensuring smooth order processing, customer satisfaction, and timely delivery:
📞 Customer Service & Communication
  • Respond promptly and professionally to customer inquiries across multiple channels.
  • Provide legendary customer service that builds strong, trusting relationships.

🧾 Order Management & Coordination
  • Process orders ranging from quick-ship to complex, long-cycle orders.
  • Maintain accurate order details and proactively follow up on order backlog.
  • Coordinate with other departments regarding shipping dates, pricing, availability, and backorders.
  • Maintain complete and organized virtual customer files.

💸 Billing & Issue Resolution
  • Investigate and resolve billing issues and discrepancies, partnering with A/R teams when needed.
📊 Sales Support
  • Provide pricing, availability, formal quotes, and pre-/post-order support for standard and specialty products.
  • Support the sales team with documentation, updates, and customer insights.
📝 Additional Responsibilities
  • Assist with internal process improvements and cross-functional collaboration.
  • Support workflow accuracy, efficiency, and positive customer outcomes.
📍 Location & Work Style
  • Location: Mokena, Illinois
  • Environment: Office-based, cross-functional, customer-focused
  • Team: Works closely with sales, operations, A/R, logistics, and customer teams

💡 Who Thrives in This Role
You'll be successful if you:
  • Love interacting with customers and solving problems 💛
  • Are organized, detail-oriented, and thrive in a fast-paced environment
  • Communicate clearly and confidently across teams
  • Manage multiple priorities with accuracy and follow-through
  • Enjoy supporting both internal and external stakeholders
  • Want a role where your work contributes to meaningful, real-world impact

🎓 What You Bring
  • High School diploma or equivalent
  • 1+ years of order management, customer service, or account management experience
  • Experience with billing, invoicing, quoting, or related tasks
  • Strong computer skills, including Microsoft Office Suite
  • Ability to work with diverse teams and customers
  • Preferred: Experience with Salesforce CRM, AS400, SAP S/4HANA, or SCPQ tools
  • Excellent organization, follow-through, and problem-solving abilities

💰 What We Offer:
  • The estimated salary range for this position is $26 to $28/hour. Starting pay is dependent on multiple factors, such as skills and experience.
  • 20 days PTO from the start
  • and paid holidays
  • Generous retirement savings plan
  • Customizable health, dental and vision insurance (eligible on first date)
  • Career progression plans
  • Reward and recognition programs
  • Paid parental leave
💙 Why Join Xylem?
At Xylem, you'll contribute your skills to a mission with global impact:
  • 🌎 A purpose-driven organization solving critical water challenges
  • 📚 Opportunities for career growth and ongoing development
  • 💼 Strong Total Rewards, including PTO, retirement plan, health benefits
  • 💧 A culture built on innovation, collaboration, and service
  • 🤝 Community involvement through Xylem Watermark volunteer initiatives

If you're ready to bring exceptional service to a global mission - and help keep essential water projects moving - we'd love to hear from you. ✨
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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