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Shorr Packaging

62 Shorr Packaging Customer Service Support Specialist Jobs Hiring Near You

Shorr Packaging Corp.

Account Manager

Groveport, OH

Start your employee owner journey with Shorr Packaging. The Account Manager will assist the Account ... customer service as an on-site Shorr representative focused on sales service, inventory, and ...

Shorr Packaging

Warehouse Supervisor

Aurora, IL · On-site

$60K - $70K/yr

Together, We Own it! Start your employee owner journey with Shorr Packaging. The Warehouse ... services, and ensure customer requirements are met. Responsibilities * Train, develop and lead ...

Performance Team

Service Support Specialist

Tucson, AZ · On-site

Service Support Specialist Unlock Your Potential as a Service Support Specialist! Position Summary ... Customer Champion: Welcome and guide customers in tagging their equipment for repairs. Logistics ...

General Parts Group

Service Support Specialist

Tucson, AZ · On-site

$18 - $24/hr

Service Support Specialist Starting pay: $18-24 per hour Unlock Your Potential as a Service Support ... Customer Champion: Welcome and guide customers in tagging their equipment for repairs. Logistics ...

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What are the key skills and qualifications needed to thrive as a Customer Service Support Specialist, and why are they important?

To thrive as a Customer Service Support Specialist, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office tools is usually required. Patience, empathy, and active listening help you build rapport and effectively resolve customer issues. These skills and qualities are crucial for delivering positive customer experiences and maintaining customer satisfaction.

How does a Customer Service Support Specialist typically collaborate with other departments to resolve customer issues?

Customer Service Support Specialists frequently work with teams such as technical support, billing, and sales to resolve more complex customer inquiries. When an issue extends beyond standard troubleshooting, specialists coordinate with the appropriate department to ensure a timely and accurate solution. This collaboration often involves clear communication, detailed documentation of the customer’s concern, and follow-up to confirm resolution. Building strong interdepartmental relationships is key for delivering seamless customer experiences and learning about broader company processes.

What is a Customer Service Support Specialist?

A Customer Service Support Specialist is a professional who assists customers by addressing their inquiries, resolving issues, and providing information about products or services. They often communicate with customers via phone, email, or chat, ensuring a positive experience and maintaining customer satisfaction. These specialists also document interactions, troubleshoot problems, and may collaborate with other departments to resolve complex issues. Their goal is to enhance the overall customer experience and support the company’s reputation.

What is the difference between Customer Service Support Specialist vs Customer Service Representative?

AspectCustomer Service Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, support desks, online chat platformsCall centers, retail stores, online support
Employer & Industry UsageTech companies, service providers, retailRetail, telecom, banking, hospitality
Common Search & ComparisonCustomer Service Support Specialist vs Customer Service Representative

Both roles involve assisting customers, but Customer Service Support Specialists often handle more technical or complex issues, providing specialized support. Customer Service Representatives typically manage general inquiries and basic support tasks. The roles overlap in credentials and work environments, but the Specialist position may require additional technical knowledge.

What other companies are hiring for Customer Service Support Specialist jobs?
What are the most popular jobs at Shorr Packaging?
What are the most popular categories at Shorr Packaging?
Infographic showing various Customer Service Support Specialist job openings at Shorr Packaging in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Category Sourcing Specialist

Category Sourcing Specialist

Shorr Packaging Corp.

Groveport, OH

$65K - $80K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Shorr Packaging rating

3.1

Company rating: 3.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

331st of 331 rated retail wholesalers

Job description

Together, We Own it! Start your employee owner journey with Shorr Packaging.


The Category Sourcing Specialist will be responsible for managing and sourcing of assigned categories to include both current and new product and suppliers. This position will also be responsible for managing all the vendors' activities with Shorr including margin improvement, payment terms and rebate programs as well as operational compliance.
Responsibilities:
  • Manage product and supplier activities, including sourcing, selection, negotiation, RFQs/RFPs, and deal closure
  • Analyze market trends and negotiate with vendors to secure optimal pricing and discounts
  • Identify new product opportunities and quickly source items based on Sales Representative needs
  • Provide high volumes of accurate, time-sensitive quotes within Salesforce; initiate and manage RFQs
  • Support Salesforce rollout by assisting pilot teams and training sales staff on processes and tools
  • Partner with sales teams to promote preferred vendors, drive profitable growth, and expand opportunities
  • Serve as a product and industry expert; provide guidance and training to internal teams
  • Maintain item database integrity and support Procurement Operations with accurate item content
  • Review inventory and collaborate with Inventory Team on cost optimization, buying parameters, and reorder points
  • Lead category projects and conduct annual supplier reviews, including rebates, terms, and performance
  • Ensure supplier compliance with company standards; coordinate supplier meetings and manage sample distribution
  • Maintain involvement in return procedures and ownership of private label programs within assigned categories
  • Some travel is necessary - 20% of time

Requirements
  • A bachelor's degree or equivalent work experience
  • Minimum 3 plus years of sourcing, purchasing or inventory related experience
  • Microsoft Office with emphasis on Outlook, Word, Excel, and PowerPoint
  • Strong organizational skills to include multitasking
  • Excellent problem solving abilities
  • Attention to detail
  • Strong written and verbal communication skills


Compensation
The base pay range for this role is $65,000 - $80,000 per year.

Shorr Packaging does not provide work authorization sponsorship for this position.

Shorr Benefits
  • Employee Stock Ownership Plan (ESOP) - Together, We Own It!
  • Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
  • Generous PTO with vacation, sick and floating holidays.
  • 401K plan plus matching
  • Team based Employee Owner company culture

Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.

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