67 Xylem Customer Service Representative Jobs Hiring Near You

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We're Hiring for a Regional Sales Specialist!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE: The Gerhardt/SI Analytics Regional Sales Specialist will be responsible for supporting for selling these product in the USA and Eastern Canada. Prospecting, demonstrating and closing sales of the Gerhardt (Protein/Fat/Crude Fiber) and SI Analytics automated titration and viscometry systems/family of products. In this role, the incumbent will also be responsible for the support the Gerhardt and SI Analytics products and services to customers across the USA and Canada with defined sales target quotas. Professionally represent the company to the customer and the customer to the company in all sales and post-sale activities. Apply knowledge of products, pricing plans, competition, marketing objectives and sales skills to sell company products/services. Provide feedback to the company concerning market trends, competitive information, and new opportunities for existing/new products/services.

RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Work directly with customers to support the SI Analytics products and applications
• Work directly with customers to support the Gerhardt products and applications
• Work directly with the National Sales Manager to support training on hardware and applications
• Work daily in with Sales Force Dot Com (SFDC), maintaining accurate notes of the sales process for each opportunity
• Secure orders from existing and potential customers by means ofvisiting the customer facilityandcontacting by phone/email/Trade shows/video conferences
• Maintain high visibility, high profile schedule of customer contact and follow-up
• Establish professional customer/vendor relationship with appropriate customer personnel.
• Perform product equipment demonstrations as required, maintain and provide safekeeping of demonstration equipment
• Maintain monthly forecasts accurately projecting current and future business
• Identifying and sourcing new business resulting in the growth of the product lines at or above target
• Create and Present presentations
• Develop andcommunicate to management, knowledge of competitors in territory including:
  • Competitive activity
  • Methods of selling and servicing
  • Competitive product strengths and our responses to them
  • Competitive weakness and how to exploit them
  • Industry updates; new facilities opened; new technologies being used.
• Administrative work including the:
  • Maintenance of client information in company CRM(SFDC)
  • File expense reports in a complete and timely manner
  • Complete Monthly Business Review
  • Prepare business plans for coverage of territory
• Establish and maintain communication with supervisor, inside sales, regional sales, marketing, customer support, and other inter-company personnel.
• Up to 50% overnight travelto achieve sales quota, and to meet goals and objectives manage the USA/Canada
• Continued attention to personal appearance and demeanor.
• Participate and network in local market associations in which customers participate to become a vital part of the "culture" in which the customer base exists.
• Establish and maintain a positive relationship with business partners.
• Effectively utilize corporate resources to maximize return on resource investment.
• Additional duties and responsibilities may be required based on organization needs

QUALIFICATIONS:

• Minimum five years capital equipment sales experience
• Bachelor's Degree or equivalent experience in Chemistry, Biochemistry, Biologyor related science.
• Any equivalent combination of acceptable training and experience.
• General knowledge or experience in analytical chemistry (Filtration, Food, Fat, Protein and Crude fiber ).
• Must be well organized and highly motivated.
• Strong oral and written communication skills.
• Strong knowledge and understanding of the sales process.
• Ability to manage multiple sales opportunities and tasks.
• Must possess reasoning ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Must be proficient inMS Office applications (Word, PowerPoint, Excel, Teams)
• Basic knowledge of CRM software (Salesforce)
• Ability to apply concepts of basic algebra and the metric system as well as apply mathematics to calculate discounts margins, percentages, volume etc.
• Up to 50% overnight travelto achieve sales quota, and to meet goals and objectives manage the USA/Canada

Certificates, Licenses, Registrations:

• Must possess a valid driver's license and maintain a good driving record.
• Passport/Passport Card for air travel outside the USA

PHYSICAL DEMANDS

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Regularly required to sit or stand, reach, bend and move about the facility
• Must be able to sit and stand for extended period of time.
• Standard weekly job hours: 40 hours
• Physical demands that must be met to successfully perform the essential functions of the job are as follows:
• Regularly required to talk and hear
• Regularly required to use hands and fingers
• Regularly required to walk, sit, stand and drive a vehicle for extended periods
• Occasionally lift and or move up to 75lbs
• Vision or corrected vision for close, distance and peripheral vision

DAY IN THE LIFE:

In this role, the working environment is from a remote office with occasional work outdoors, including Pharmaceutical business, Clean rooms, Hospitals, Health Care Clinics, Universities and Food Processing Plants, Water Treatment Plants, Environmental Labs with the possibilities of weather extremities and the use of PPE (Lab Coats, Safety Glasses, Gloves, Steel Toed Shoes, Ear Plugs and Hard Hats. The physical demands may include, but are not limited to, regularly sitting, standing, and lifting up to 75 lbs. In addition, this role may require up to 50% overnight travel by car and plane, as required to supportsales channels, achieve sales quota, and to meet goals and objectives set for the sales team.

SALARY:

The estimated salary range for this position is $75,000 to $95,000 plus bonus.Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolioofsmart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.