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67 Xylem Customer Service Representative Jobs Hiring Near You

Johnson Service Group

Be Seen First

Customer Service Representative

Auburn Hills, MI · On-site

$25 - $26/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

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Xylem Jobs Information

What is it like to work at Xylem?

Xylem is a global water technology company that values innovation, collaboration, and sustainability, fostering a culture of inclusivity and diversity among its employees.

The company's team structure is organized around its mission to solve water, a global challenge, with a flat organizational structure that encourages open communication and cross-functional collaboration. Xylem's work environment is dynamic, with opportunities for professional growth and development, and a focus on delivering innovative solutions to customers.

Working at Xylem may appeal to candidates who are passionate about making a positive impact on the environment and are looking for a challenging and rewarding career in a global company with a strong commitment to innovation and sustainability.

Do workers at Xylem get paid breaks?

Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Xylem pay people when they’re sick?

Yes. Most people get paid when they’re sick.
72% of people say they would get paid if they were sick but scheduled to work.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and July 2026.

At Xylem, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
93% of people say they have to use vacation days when they’re out sick.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Xylem affordable enough for their workers?

Most people say the health insurance costs are okay.
95% of people say the health insurance costs are okay
Based on data from 40 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Xylem?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 69% of people with changing schedules find out their shifts one week or less ahead of time.
  • 10% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 21% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 29 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers at Xylem worry about hours?

Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Xylem workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
39% report that they don’t have enough control over which shifts they work.
Based on data from 31 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it for Xylem workers to change shifts?

Some people find it hard to change shifts.
46% of people report that it’s hard to change shifts if they need to.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Xylem?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Xylem managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at Xylem spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 31 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at Xylem?

Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 41 people who took the Breakroom Quiz between July 2025 and July 2026.

Is working at Xylem good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
44% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Xylem feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Xylem get to take their breaks without interruption?

Only some people get breaks without interruption.
36% of people report that their breaks get interrupted.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Xylem?

Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Xylem enjoy their jobs?

Most people enjoy their job.
77% of people report they enjoy their job.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Xylem recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at Xylem?

Most people didn’t get enough training when they started.
73% of people report they didn’t get enough training when they started working here.
Based on data from 41 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at Xylem?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Xylem’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how Xylem is doing?

Only some people feel well informed about how the company is doing.
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Xylem?
What are the most popular categories at Xylem?
Infographic showing various Customer Service Representative job openings at Xylem in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.
Technical Customer Service Representative

Technical Customer Service Representative

Xylem

Morton Grove, IL • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Xylem rating

7.3

Company rating: 7.3 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

284th of 527 rated manufacturers

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary:
Join Xylem's America's Commercial Team in Morton Grove, IL, as a Technical Customer Service Representative! This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems.
Core Responsibilities:
  • Receive and accurately process customer orders.
  • Verify and edit customer orders for completeness.
  • Enter orders in LN, eLogia, and ESP-REP systems.
  • Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
  • Maintain an accurate customer order database.
  • Generate inter-departmental inquiries for product availability and expedite requests.
  • Evaluate stock availability against shipping schedules.
  • Perform other duties as assigned by the Customer Service Supervisor or Manager.

Qualifications & Skills:
  • 3+ years of customer service experience in a technical product line (B2B preferred).
  • Two years of college or technical schooling, or five years in a technical position.
  • Proficiency in Microsoft Office
  • Experience in an ERP or CRM system, SAP or salesforce preferred
  • Strong customer advocacy skills.
  • Technical aptitude and solid math skills.
  • Ability to work independently and self-motivate.
  • Adaptability to a fast-paced environment.
  • Proficiency in a second language is a plus.
  • Commitment to teamwork, professionalism, and excellent customer service.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong business acumen, organizational skills, time management, and attention to detail.

****The estimated pay range for this position is $24/hr. to $26/hr.. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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