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41 Thuma Customer Service Representative Jobs Hiring Near You

Thuma

Senior Retail Associate

Los Angeles, CA

$24 - $27/hr

Serve as a Thuma Brand Ambassador and Keyholder * Build and nurture client relationships * Support the ecommerce customer experience team by responding to customer service emails when needed. * Step ...

Thuma

Customer Experience Associate

San Francisco, CA ยท On-site +1

$3.0K/wk

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers ... about service, design, and bedroom furnishings. Thuma's Headquarters is based in the historic ...

Thuma

Customer Experience Associate

San Francisco, CA ยท Remote

$20 - $28/hr

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers ... about service, design, and bedroom furnishings. Thuma's Headquarters is based in the historic ...

Thuma

Barista

San Francisco, CA ยท On-site

$3.0K/wk

As a Thuma Barista, you'll be an integral part of creating a warm, inviting atmosphere, serving exceptional coffee, and providing top-notch customer service. Key Responsibilities: * Be an extension ...

Thuma

Customer Experience Associate

San Francisco, CA ยท On-site +1

$3.0K/wk

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers ... about service, design, and bedroom furnishings. Thuma's Headquarters is based in the historic ...

Thuma

Lead Barista

San Francisco, CA ยท On-site

$3.0K/wk

As our Lead Thuma Barista, you'll be an integral part of creating a warm, inviting atmosphere, serving exceptional coffee, and providing top-notch customer service and upholding standards within the ...

Thuma

Retail Associate

San Francisco, CA

$20 - $24/hr

Serve as a Thuma Brand Ambassador * Build and nurture client relationships * Support the ecommerce customer experience team by responding to customer service emails when needed. * Step into the cafe ...

Thuma

Barista

New York, NY

$17 - $19.75/hr

As a Thuma Barista, you'll be an integral part of creating a warm, inviting atmosphere, serving exceptional coffee, and providing top-notch customer service. You Will * Be an extension of the Thuma ...

Thuma

Barista

San Francisco, CA ยท On-site

$3.0K/wk

As a Thuma Barista, you'll be an integral part of creating a warm, inviting atmosphere, serving exceptional coffee, and providing top-notch customer service. Key Responsibilities: * Be an extension ...

Thuma

Lead Barista

Denver, CO

$3.0K/wk

As our Lead Thuma Barista, you'll be an integral part of creating a warm, inviting atmosphere, serving exceptional coffee, and providing top-notch customer service and upholding standards within the ...

Thuma

Customer Experience Associate

$3.0K/wk

Customer Experience Associate The Thuma team is looking for a Customer Experience Associate to join ... about service, design, and bedroom furnishings. Thuma's headquarters is based in the historic ...

Thuma

Barista

New York, NY ยท On-site

$3.0K/wk

As a Thuma Barista, you'll be an integral part of creating a warm, inviting atmosphere, serving exceptional coffee, and providing top-notch customer service. You Will * Be an extension of the Thuma ...

Thuma

Lead Barista

Denver, CO ยท On-site

$3.0K/wk

As our Lead Thuma Barista, you'll be an integral part of creating a warm, inviting atmosphere, serving exceptional coffee, and providing top-notch customer service and upholding standards within the ...

Thuma

Lead Barista

Denver, CO

$20 - $24/hr

As our Lead Thuma Barista, you'll be an integral part of creating a warm, inviting atmosphere, serving exceptional coffee, and providing top-notch customer service and upholding standards within the ...

Thuma

Lead Barista

San Francisco, CA

$21 - $25/hr

As our Lead Thuma Barista, you'll be an integral part of creating a warm, inviting atmosphere, serving exceptional coffee, and providing top-notch customer service and upholding standards within the ...

Thuma

Barista

San Francisco, CA

$19.61 - $20.50/hr

As a Thuma Barista, you'll be an integral part of creating a warm, inviting atmosphere, serving exceptional coffee, and providing top-notch customer service. Key Responsibilities: * Be an extension ...

Thuma

Barista

New York, NY ยท On-site

$3.0K/wk

As a Thuma Barista, you'll be an integral part of creating a warm, inviting atmosphere, serving exceptional coffee, and providing top-notch customer service. You Will * Be an extension of the Thuma ...

Thuma

Retail Associate

San Francisco, CA

$3.0K/wk

Serve as a Thuma Brand Ambassador * Build and nurture client relationships * Support the ecommerce customer experience team by responding to customer service emails when needed. * Step into the cafe ...

Thuma

Senior Retail Associate

Los Angeles, CA ยท On-site

$3.0K/wk

Serve as a Thuma Brand Ambassador and Keyholder * Build and nurture client relationships * Support the ecommerce customer experience team by responding to customer service emails when needed. * Step ...

Thuma

Senior Retail Associate

Los Angeles, CA

$3.0K/wk

Serve as a Thuma Brand Ambassador and Keyholder * Build and nurture client relationships * Support the ecommerce customer experience team by responding to customer service emails when needed. * Step ...

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Infographic showing various Customer Service Representative job openings at Thuma in the United States as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 82% Physical, 9% Hybrid, and 9% Remote job distribution.

Senior Retail Associate

Thuma

Los Angeles, CA

$24 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Thuma is seeking a proactive Senior Retail Associate to join our new team in West Hollywood. Reporting directly to the Store Manager, the Senior Retail Associate will exhibit an inviting, elevated, confident, and friendly attitude whilst delivering a best-in-class customer experience as part of our West Hollywood store team.
You Will
  • Provide exceptional customer experience, ensuring every guest receives warm, personalized service.
  • Maintain the store's visual identity within brand guidelines through merchandising and stock replenishment
  • Lead by example, demonstrating deep product and brand knowledge while inspiring the team.
  • Work collaboratively to achieve daily goals and contribute to the overall success of the store.
  • Operate all systems seamlessly, including POS, inventory management, and clienteling platforms.
  • Serve as a Thuma Brand Ambassador and Keyholder
  • Build and nurture client relationships 
  • Support the ecommerce customer experience team by responding to customer service emails when needed.
  • Step into the cafe as needed, taking orders and serving customers with care and efficiency.
  • Maintain store appearance and cleanliness on a daily basis
  • Support Management on back-of-house operations 
  • Grow to support Management in future onboarding and training
  • Assist with in-store appointments for guests and trade partners, ensuring a high-touch experience.
  • Other activities and functions to facilitate store success as necessary. 
This Might Describe You
  • This job requires the ability to work in-person at the Thuma Store in West Hollywood.
  • This job requires availability to work flexible hours including weekends and holidays. 
  • A minimum of 2 years experience in Retail.
  • A proven record in delivering excellent customer service within a similar retail environment.
  • Keen attention to detail.
  • A proactive and motivated individual with the ability to take initiative.
  • Proficiency in Microsoft Office; experience with Shopify, NetSuite and Gladly is a plus.
  • Strong communication, collaboration and problem solving skills.
 
Physical Requirements:
  • Ability to be mobile on the sales floor for extended periods.
  • Capacity to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques.
Why Join Us
  • 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
  • Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
  • Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work. 
  • Time to Recharge: Retail teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
  • Employee Discount**: 40% off almost all Thuma products.
  • Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.
** Some exclusions may apply
* Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.

Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.

Who We Are
 
Thuma is a modern design company specializing in furniture and home goods. We believe simplicity is the ultimate luxury. That the details matter. And that good design is good hospitality.
 
We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn. 
 
Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.