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25 Thuma Customer Service Representative Jobs Hiring Near You

Thuma

Customer Experience Associate

San Francisco, CA · On-site +1

$3.0K/wk

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers ... about service, design, and bedroom furnishings. Thuma's Headquarters is based in the historic ...

Thuma

Senior Retail Associate

Los Angeles, CA

$24 - $27/hr

Serve as a Thuma Brand Ambassador and Keyholder * Build and nurture client relationships * Support the ecommerce customer experience team by responding to customer service emails when needed. * Step ...

Thuma

Barista

San Francisco, CA

$19.61 - $20.50/hr

As a Thuma Barista, you'll be an integral part of creating a warm, inviting atmosphere, serving exceptional coffee, and providing top-notch customer service. Key Responsibilities: * Be an extension ...

Thuma

Customer Experience Associate

$3.0K/wk

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers ... about service, design, and bedroom furnishings. Thuma's Headquarters is based in the historic ...

Thuma

Retail Associate

Los Angeles, CA · On-site

$3.0K/wk

Serve as a Thuma Brand Ambassador. * Build and nurture client relationships. * Support the ecommerce customer experience team by responding to customer service emails when needed. * Step into the ...

Thuma

Customer Experience Associate

San Francisco, CA · Remote

$20 - $28/hr

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers ... about service, design, and bedroom furnishings. Thuma's Headquarters is based in the historic ...

Thuma

Customer Experience Associate

San Francisco, CA · On-site +1

$3.0K/wk

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers ... about service, design, and bedroom furnishings. Thuma's Headquarters is based in the historic ...

Thuma

Retail Associate

Los Angeles, CA

$3.0K/wk

Serve as a Thuma Brand Ambassador. * Build and nurture client relationships. * Support the ecommerce customer experience team by responding to customer service emails when needed. * Step into the ...

Thuma

Barista

San Francisco, CA · On-site

$3.0K/wk

As a Thuma Barista, you'll be an integral part of creating a warm, inviting atmosphere, serving exceptional coffee, and providing top-notch customer service. Key Responsibilities: * Be an extension ...

Thuma

Barista

San Francisco, CA · On-site

$3.0K/wk

As a Thuma Barista, you'll be an integral part of creating a warm, inviting atmosphere, serving exceptional coffee, and providing top-notch customer service. Key Responsibilities: * Be an extension ...

Thuma

Retail Associate

Los Angeles, CA

$20.50 - $24/hr

Serve as a Thuma Brand Ambassador. * Build and nurture client relationships. * Support the ecommerce customer experience team by responding to customer service emails when needed. * Step into the ...

Thuma

Retail Associate

New York, NY · On-site

$3.0K/wk

Serve as a Thuma Brand Ambassador. * Build and nurture client relationships. * Support the ecommerce customer experience team by responding to customer service emails when needed. * Step into the ...

Thuma

Senior Retail Associate

Los Angeles, CA · On-site

$3.0K/wk

Serve as a Thuma Brand Ambassador and Keyholder * Build and nurture client relationships * Support the ecommerce customer experience team by responding to customer service emails when needed. * Step ...

Thuma

Senior Retail Associate

Los Angeles, CA · On-site

$3.0K/wk

Serve as a Thuma Brand Ambassador and Keyholder * Build and nurture client relationships * Support the ecommerce customer experience team by responding to customer service emails when needed. * Step ...

Thuma

Director of Merchandising

San Francisco, CA · On-site

$160K - $200K/yr

... Thuma continues to deliver a best-in-class customer experience across all channels. The ideal ... Partner with Retail, Creative, and Marketing teams to ensure products are effectively represented ...

Thuma

Guest Experience Lead

New York, NY

$3.0K/wk

... service standards, and supporting the onboarding and development of new team members ... Foster a positive, collaborative, and accountable team culture that reflects Thuma's values and ...

Thuma

Guest Experience Lead

New York, NY · On-site

$3.0K/wk

... service standards, and supporting the onboarding and development of new team members ... Foster a positive, collaborative, and accountable team culture that reflects Thuma's values and ...

Thuma

Director of Merchandising

San Francisco, CA · On-site

$160 - $200/hr

... Thuma continues to deliver a best-in-class customer experience across all channels. The ideal ... Partner with Retail, Creative, and Marketing teams to ensure products are effectively represented ...

Thuma

Director of Merchandising

San Francisco, CA · On-site

... Thuma continues to deliver a best-in-class customer experience across all channels. The ideal ... Partner with Retail, Creative, and Marketing teams to ensure products are effectively represented ...

Thuma

Guest Experience Lead

New York, NY · On-site

$27 - $32/hr

... service standards, and supporting the onboarding and development of new team members ... Foster a positive, collaborative, and accountable team culture that reflects Thuma's values and ...

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Infographic showing various Customer Service Representative job openings at Thuma in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 87% Physical, and 13% Remote job distribution.

Customer Experience Associate

Thuma

San Francisco, CA • On-site, Remote

$3.0K/wk

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

The Thuma team is looking for a Customer Experience Associate to join our effective, lean, quickly growing team. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.
As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers, creating a luxurious and seamless experience. You'll remove obstacles, provide support, and make empowered decisions to "do the right thing." This role is perfect for a polished individual passionate about service, design, and bedroom furnishings.
Thuma's Headquarters is based in the historic Presidio neighborhood of San Francisco. This role is flexible and can be based in San Francisco or remote. The schedule for this position is Saturday through Wednesday. Applicants must be able to work weekends.
You Will
  • Address customer inquiries promptly and accurately within our SLA.
  • Deliver an unparalleled 6-star customer experience through our various channels, such as email, phone, and social media.
  • Track order statuses, resolve service issues, and coordinate with shipping carrier companies as needed.
  • Collaborate with cross-functional teams to find solutions and exceed customer expectations.
  • Maintain detailed and accurate records of customer interactions, flagging trends to identify opportunities for improvement.
  • Build brand loyalty and drive revenue by staying up to date about all products, services, policies, pricing, delivery times, and marketing promotions.
  • Meet individual and team goals and metrics weekly.
  • Be present and communicative on Slack and email.
  • Report emerging issues or problems to the CX team manager.
  • Perform other related duties as assigned by the management team.

This Might Describe You
  • Availability to work occasional holidays.
  • 1-2 years of previous experience in customer support, retail, hospitality, or a similar service role.
  • Strong communication skills with an inquisitive nature.
  • Proficiency in working cross-functionally.
  • Familiarity with Shopify and Gladly is a plus.

Why Join Us
  • 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
  • Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
  • Equity: Participation in employee stock option plan.
  • Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work.
  • Time to Recharge: teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
  • Employee Discount**: 40% off almost all Thuma products.
  • Cell Phone Stipend: $100 per month to support work-related phone use.
  • Commute Reimbursement: Up to $150 per month for commuting to our office.
  • Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.

** Some exclusions may apply
* Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.
$20 - $28 an hour
Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.
Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.
Who We Are
Thuma is a bedroom lifestyle brand, offering customers Bed Time essentials and amenities designed to celebrate life's simple pleasures through thoughtful elevated design, quality craftsmanship, and modern convenience.
We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn't precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.
Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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