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Inbound Customer Support Specialist Jobs (NOW HIRING)

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

  • Retirement

Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services. Customer Support Specialist I: * Must maintain a detailed knowledge ...

Eastern Bank

Customer Support Specialist

Wakefield, MA

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services. Customer Support Specialist I: * Must maintain a detailed knowledge ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

  • Retirement

Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services. Customer Support Specialist I: * Must maintain a detailed knowledge ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services. Customer Support Specialist I: * Must maintain a detailed knowledge ...

Eastern Bank

Customer Support Specialist - 29 hours

Wakefield, MA · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services. Customer Support Specialist I: * Must maintain a detailed knowledge ...

Eastern Bank

Customer Support Specialist - 29 hours

Wakefield, MA · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services. Customer Support Specialist I: * Must maintain a detailed knowledge ...

Tripleseat Software

Customer Support Specialist

Concord, MA

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to inbound customer inquiries via chat, email, Zoom and phone, delivering timely and ... Support Specialists, helping them become effective team contributors. * Other related duties as ...

ProComm

Customer Service Representative

Seneca, SC · On-site

$15 - $18/hr

Immediately hiring Part Time Customer Service Representatives at ProComm!Through our dedicated ... We are an inbound call center only. We do not perform any outbound telemarketing or hard sales ...

Signius

Customer Service Representative

Mobile, AL · On-site

$17 - $20/hr

Through our dedicated Customer Service Representatives at Signius Communications in Mobile, we ... We are an inbound call center only. We do not perform any outbound telemarketing or hard sales ...

Brunel

Customer Support Specialist

Lenexa, KS · On-site

$17 - $22.75/hr

Customer Support Specialist Lenexa, KS Introduction The Customer Support Specialist strengthens ... Manage high-volume inbound and outbound communication across phone, email, text, and voicemail ...

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All JobsInbound Customer Support Specialist Jobs

Inbound Customer Support Specialist information

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How much do inbound customer support specialist jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for inbound customer support specialist in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Inbound Customer Support Specialist vs Customer Service Representative?

AspectInbound Customer Support SpecialistCustomer Service Representative
Primary RoleHandles incoming customer inquiries, troubleshooting, and support via phone, email, or chatProvides general customer assistance, processes orders, and addresses inquiries
Skills & CertificationsCommunication skills, problem-solving, product knowledge; certifications vary by industryCustomer service skills, communication; often no formal certifications required
Work EnvironmentCall centers, remote support, online chat platformsRetail stores, call centers, remote work
Industry UsageTech, retail, telecom, e-commerceRetail, hospitality, telecom, services

Both roles focus on assisting customers, but the Inbound Customer Support Specialist typically handles technical issues and troubleshooting, often requiring specific product knowledge. Customer Service Representatives provide broader support, including order processing and general inquiries. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

How does an inbound customer support specialist typically collaborate with other departments to resolve customer issues?

Inbound Customer Support Specialists often work closely with teams such as technical support, billing, and product management to address complex customer concerns. When an inquiry goes beyond routine troubleshooting, specialists escalate the issue to the appropriate department while maintaining communication with the customer to keep them informed. This collaborative approach helps ensure that customer problems are resolved efficiently and accurately, and it also gives support specialists valuable exposure to different aspects of the company, which can open up future career advancement opportunities.

What are the key skills and qualifications needed to thrive as an inbound customer support specialist?

To thrive as an Inbound Customer Support Specialist, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Patience, active listening, and adaptability are standout soft skills for managing diverse customer inquiries and resolving issues effectively. These skills are crucial for ensuring customer satisfaction, efficient issue resolution, and maintaining a positive brand reputation.

What is an inbound customer support specialist?

Inbound Customer Support Specialists are professionals who handle incoming customer inquiries, typically via phone, email, or chat. Their main role is to assist customers by answering questions, resolving issues, and providing product or service information. They serve as the frontline of customer service for a company, ensuring that customers have a positive experience and that their concerns are addressed efficiently. These specialists are trained to manage a variety of customer needs, from technical support to billing questions.
More about Inbound Customer Support Specialist jobs
What cities are hiring for Inbound Customer Support Specialist jobs? Cities with the most Inbound Customer Support Specialist job openings:
What states have the most Inbound Customer Support Specialist jobs? States with the most job openings for Inbound Customer Support Specialist jobs include:
What job categories do people searching Inbound Customer Support Specialist jobs look for? The top searched job categories for Inbound Customer Support Specialist jobs are:
Inbound Customer Support Specialist jobs near you
Infographic showing various Inbound Customer Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Customer Support Specialist (Tier-One)

CBG Surveying Texas, LLC

Garland, TX • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 2 days ago

New

Job description

Description:

CBG Surveying Texas is seeking a friendly, professional, and customer-focused Customer Support Specialist, Tier-One to join our team. This is a full-time, in-office position located in Garland, Texas, with a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m. As the first point of contact for our clients, this entry-level role is responsible for providing exceptional customer service while supporting daily operations.

This is a high-volume phone position. The primary responsibility of this role is answering inbound customer calls throughout the workday. The Customer Support Specialist is expected to be available by phone for most of each day, assisting customers, processing requests, and ensuring every interaction reflects CBG's commitment to outstanding service.

Key Responsibilities

  • Serve as the first point of contact by answering a high volume of inbound customer calls throughout the workday.
  • Provide exceptional customer service by answering customer questions, processing requests, providing project updates, preparing quotes, and assisting with general inquiries.
  • Enter customer orders, prepare quotes, and maintain accurate project documentation in Striven.
  • Document all customer interactions accurately and completely.
  • Escalate complex customer issues to the appropriate Project Coordinator.
  • Perform data entry with a high degree of accuracy and attention to detail.
  • Collaborate with internal departments to ensure timely resolution of customer requests.
  • Perform other customer service and administrative duties as assigned.

Requirements

  • High school diploma or equivalent required.
  • Minimum one (1) year of experience in a high-volume customer service, call center, receptionist, or office environment.
  • Demonstrated ability to manage a high volume of inbound calls while providing exceptional customer service.
  • Strong computer skills, including Microsoft Outlook, Word, and Excel.
  • Bilingual (English/Spanish) is a plus.
Requirements:

Knowledge, Skills & Abilities

  • Excellent communication and customer service skills.
  • Strong attention to detail and organizational skills.
  • Ability to multitask in a fast-paced environment.
  • Professional telephone etiquette.
  • Strong computer and data entry skills.
  • Positive attitude with the ability to work independently and as part of a team.

Compensation & Benefits

· Competitive compensation (based on experience)

· Health, Dental & Vision Insurance

· Paid Time Off (PTO)

· Opportunities for career growth and internal advancement

· A positive, team-oriented company culture


Why Join CBG Surveying?

This is a great opportunity to grow your career with a respected land surveying company that values its employees and clients. If you’re passionate about customer service and thrive in a fast-paced, team-oriented environment, we’d love to hear from you.

Apply