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Inbound Customer Support Specialist Jobs (NOW HIRING)

Real Soft Inc

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Customer Support Specialist

Cary, NC · On-site

$23.97/hr

Customer Support Specialist Location: Cary, NC (Hybrid - Tuesday to Thursday onsite, Monday ... Answer a high volume of inbound customer and landlord calls professionally. * Research, resolve, or ...

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Eastern Bank

Customer Support Specialist

Wakefield, MA

$21/hr

Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services. Customer Support Specialist I: * Must maintain a detailed knowledge ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services. Customer Support Specialist I: * Must maintain a detailed knowledge ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services. Customer Support Specialist I: * Must maintain a detailed knowledge ...

Eastern Bank

Customer Support Specialist

Wakefield, MA

$21/hr

Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services. Customer Support Specialist I: * Must maintain a detailed knowledge ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services. Customer Support Specialist I: * Must maintain a detailed knowledge ...

Crystal Flash

Customer Support Specialist

Grand Rapids, MI

$17.25 - $23.25/hr

Customer Support Specialist Position Description Position Summary : The Customer Support Specialist ... Manage inbound and outbound customer interactions via phone, chat, email, and other communication ...

Tripleseat

Customer Support Specialist

Concord, MA · On-site

$50K - $55K/yr

Customer Support Specialists at Tripleseat serve as the first point of contact for customers ... What You'll Own • Respond to inbound customer inquiries via chat, email, Zoom and phone ...

Tripleseat

Customer Support Specialist

Concord, MA · On-site

$50K - $55K/yr

Customer Support Specialists at Tripleseat serve as the first point of contact for customers ... What You'll Own • Respond to inbound customer inquiries via chat, email, Zoom and phone ...

Signius

Customer Support Specialist

Mobile, AL · On-site

$17 - $20/hr

We are an inbound call center only, so telemarketing calls or sales solicitations are not part of the role. To be successful in this role, you must have: * A welcoming voice with an upbeat tone

ProComm

Customer Support Specialist

Seneca, SC · On-site

$15 - $18/hr

We are an inbound call center only, so telemarketing calls or sales solicitations are not part of the role. To be successful in this role, you must have: * A welcoming voice with an upbeat tone

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Inbound Customer Support Specialist information

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How much do inbound customer support specialist jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for inbound customer support specialist in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Inbound Customer Support Specialist vs Customer Service Representative?

AspectInbound Customer Support SpecialistCustomer Service Representative
Primary RoleHandles incoming customer inquiries, troubleshooting, and support via phone, email, or chatProvides general customer assistance, processes orders, and addresses inquiries
Skills & CertificationsCommunication skills, problem-solving, product knowledge; certifications vary by industryCustomer service skills, communication; often no formal certifications required
Work EnvironmentCall centers, remote support, online chat platformsRetail stores, call centers, remote work
Industry UsageTech, retail, telecom, e-commerceRetail, hospitality, telecom, services

Both roles focus on assisting customers, but the Inbound Customer Support Specialist typically handles technical issues and troubleshooting, often requiring specific product knowledge. Customer Service Representatives provide broader support, including order processing and general inquiries. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

How does an Inbound Customer Support Specialist typically collaborate with other departments to resolve customer issues?

Inbound Customer Support Specialists often work closely with teams such as technical support, billing, and product management to address complex customer concerns. When an inquiry goes beyond routine troubleshooting, specialists escalate the issue to the appropriate department while maintaining communication with the customer to keep them informed. This collaborative approach helps ensure that customer problems are resolved efficiently and accurately, and it also gives support specialists valuable exposure to different aspects of the company, which can open up future career advancement opportunities.

What are the key skills and qualifications needed to thrive as an Inbound Customer Support Specialist, and why are they important?

To thrive as an Inbound Customer Support Specialist, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Patience, active listening, and adaptability are standout soft skills for managing diverse customer inquiries and resolving issues effectively. These skills are crucial for ensuring customer satisfaction, efficient issue resolution, and maintaining a positive brand reputation.

What are Inbound Customer Support Specialists?

Inbound Customer Support Specialists are professionals who handle incoming customer inquiries, typically via phone, email, or chat. Their main role is to assist customers by answering questions, resolving issues, and providing product or service information. They serve as the frontline of customer service for a company, ensuring that customers have a positive experience and that their concerns are addressed efficiently. These specialists are trained to manage a variety of customer needs, from technical support to billing questions.
More about Inbound Customer Support Specialist jobs
What cities are hiring for Inbound Customer Support Specialist jobs? Cities with the most Inbound Customer Support Specialist job openings:
What states have the most Inbound Customer Support Specialist jobs? States with the most job openings for Inbound Customer Support Specialist jobs include:
What job categories do people searching Inbound Customer Support Specialist jobs look for? The top searched job categories for Inbound Customer Support Specialist jobs are:
Inbound Customer Support Specialist jobs near you
Infographic showing various Inbound Customer Support Specialist job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.
Customer Support Specialist

Customer Support Specialist

Real Soft Inc

Cary, NC • On-site

$23.97/hr

Contractor

Posted 21 hours ago

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Job description

Customer Support Specialist

Location: Cary, NC (Hybrid – Tuesday to Thursday onsite, Monday & Friday remote)
Job Type: Contract
Work Hours: Monday – Friday | 8:00 AM – 5:00 PM
Bill Rate: $23.97/hour

Job Summary

We are seeking a Customer Support Specialist to support the Property Management team within the Tower division. This role is responsible for providing exceptional customer service by assisting landlords and internal stakeholders, handling high-volume inquiries, processing correspondence, and maintaining accurate records. The ideal candidate will have excellent communication skills, strong data entry abilities, and thrive in a fast-paced, team-oriented environment.

Key Responsibilities

  • Answer a high volume of inbound customer and landlord calls professionally.
  • Research, resolve, or route inquiries to the appropriate internal teams.
  • Monitor and triage the team's shared email inbox.
  • Receive, log, sort, scan, and distribute incoming mail and correspondence.
  • Upload leases, amendments, renewal notices, landlord notifications, vendor changes, and related documents into Salesforce.
  • Perform accurate data entry and maintain documentation records.
  • Collaborate with cross-functional teams to ensure timely issue resolution.
  • Respond to non-property-related inquiries when appropriate.
  • Process all incoming correspondence within one business day.

Required Qualifications

  • 1–2 years of customer service, call center, or customer support experience.
  • Strong data entry and administrative skills.
  • Excellent verbal and written communication skills.
  • Professional phone etiquette with strong active listening abilities.
  • Ability to multitask in a fast-paced environment.
  • Strong organizational and time management skills.
  • Ability to work independently as well as in a collaborative team environment.
  • Proficiency in Microsoft Excel.

Preferred Qualifications

  • Bachelor's degree or equivalent work experience.
  • Administrative experience in a high-volume office environment.
  • Experience with Salesforce CRM.
  • Experience with Oracle.
  • Document management or records administration experience.

Company Description

Incorporated in 1991, Real Soft Inc. (RSI) is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. Our persistent focus has been on forging strong relationships through service excellence and cost containment for customers.
Address:
125 Village Blvd
Forrestal Village, Suite 200
Princeton, NJ 08540