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Inbound Customer Support Specialist Jobs (NOW HIRING)

Addison Group

Customer Support Specialist

Charlotte, NC · On-site

$18 - $20/hr

Job Title: Customer Support Specialist Location : Onsite Industry: Travel & Event Services ... Key Responsibilities: • Handle a high volume of inbound customer calls regarding lodging ...

Eastern Bank

Customer Support Specialist I

Wakefield, MA · On-site

$21/hr

Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services. Customer Support Specialist I: * Must maintain a detailed knowledge ...

Eastern Bank

Customer Support Specialist I

Wakefield, MA · On-site

$21/hr

Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services. Customer Support Specialist I: * Must maintain a detailed knowledge ...

Eastern Bank

Customer Support Specialist I

Wakefield, MA · On-site

$21/hr

Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services. Customer Support Specialist I: * Must maintain a detailed knowledge ...

Eastern Bank

Customer Support Specialist I

Wakefield, MA · On-site

$21/hr

Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services. Customer Support Specialist I: * Must maintain a detailed knowledge ...

Eastern Bank

Customer Support Specialist I

Wakefield, MA · On-site

$21/hr

Customer Support Specialist I Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services. Customer Support Specialist I: * Must ...

Milestone Inc.

Customer Support Specialist

Shelton, CT · On-site

$18 - $24.25/hr

... Success Specialist serves as the primary point of contact for customer inquiries and support ... This role is responsible for managing inbound customer communications, coordinating follow-up ...

Crystal Flash

Customer Support Specialist

Grand Rapids, MI

$17.25 - $23.25/hr

Customer Support Specialist Position Description Position Summary : The Customer Support Specialist ... Manage inbound and outbound customer interactions via phone, chat, email, and other communication ...

Tripleseat

Customer Support Specialist

Concord, MA · On-site

$50K - $55K/yr

Customer Support Specialists at Tripleseat serve as the first point of contact for customers ... What You'll Own • Respond to inbound customer inquiries via chat, email, Zoom and phone ...

New

Tripleseat

Customer Support Specialist

Concord, MA · On-site

$50K - $55K/yr

Customer Support Specialists at Tripleseat serve as the first point of contact for customers ... What You'll Own • Respond to inbound customer inquiries via chat, email, Zoom and phone ...

New

Signius

Customer Support Specialist

Mobile, AL · On-site

$17 - $20/hr

We are an inbound call center only, so telemarketing calls or sales solicitations are not part of the role. To be successful in this role, you must have: * A welcoming voice with an upbeat tone

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Inbound Customer Support Specialist information

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How much do inbound customer support specialist jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for inbound customer support specialist in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Inbound Customer Support Specialist vs Customer Service Representative?

AspectInbound Customer Support SpecialistCustomer Service Representative
Primary RoleHandles incoming customer inquiries, troubleshooting, and support via phone, email, or chatProvides general customer assistance, processes orders, and addresses inquiries
Skills & CertificationsCommunication skills, problem-solving, product knowledge; certifications vary by industryCustomer service skills, communication; often no formal certifications required
Work EnvironmentCall centers, remote support, online chat platformsRetail stores, call centers, remote work
Industry UsageTech, retail, telecom, e-commerceRetail, hospitality, telecom, services

Both roles focus on assisting customers, but the Inbound Customer Support Specialist typically handles technical issues and troubleshooting, often requiring specific product knowledge. Customer Service Representatives provide broader support, including order processing and general inquiries. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

How does an Inbound Customer Support Specialist typically collaborate with other departments to resolve customer issues?

Inbound Customer Support Specialists often work closely with teams such as technical support, billing, and product management to address complex customer concerns. When an inquiry goes beyond routine troubleshooting, specialists escalate the issue to the appropriate department while maintaining communication with the customer to keep them informed. This collaborative approach helps ensure that customer problems are resolved efficiently and accurately, and it also gives support specialists valuable exposure to different aspects of the company, which can open up future career advancement opportunities.

What are the key skills and qualifications needed to thrive as an Inbound Customer Support Specialist, and why are they important?

To thrive as an Inbound Customer Support Specialist, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Patience, active listening, and adaptability are standout soft skills for managing diverse customer inquiries and resolving issues effectively. These skills are crucial for ensuring customer satisfaction, efficient issue resolution, and maintaining a positive brand reputation.

What are Inbound Customer Support Specialists?

Inbound Customer Support Specialists are professionals who handle incoming customer inquiries, typically via phone, email, or chat. Their main role is to assist customers by answering questions, resolving issues, and providing product or service information. They serve as the frontline of customer service for a company, ensuring that customers have a positive experience and that their concerns are addressed efficiently. These specialists are trained to manage a variety of customer needs, from technical support to billing questions.
More about Inbound Customer Support Specialist jobs
What cities are hiring for Inbound Customer Support Specialist jobs? Cities with the most Inbound Customer Support Specialist job openings:
What states have the most Inbound Customer Support Specialist jobs? States with the most job openings for Inbound Customer Support Specialist jobs include:
What job categories do people searching Inbound Customer Support Specialist jobs look for? The top searched job categories for Inbound Customer Support Specialist jobs are:
Inbound Customer Support Specialist jobs near you
Infographic showing various Inbound Customer Support Specialist job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.
Customer Support Specialist

Customer Support Specialist

Radwell International

Willingboro, NJ

$18 - $24.25/hr

Full-time

Re-posted 5 days ago

Radwell International rating

5.6

Company rating: 5.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

332nd of 368 rated retail wholesalers

Job description

JOB SUMMARY  

The Customer Support Specialist is responsible for managing high-volume inbound customer inquiries received through shared sales and customer support email queues. This role is critical to reducing customer response times, improving service levels, and ensuring a professional customer experience across all interactions. 

This is a fast-paced, email-focused operational support role that requires strong written communication, organization, urgency, and attention to detail. The Customer Support Specialist will triage customer requests, respond to routine inquiries, route complex matters to the appropriate teams, and maintain accurate documentation of customer interactions. The ideal candidate is customer-focused, adaptable, process-oriented, and comfortable working within performance metrics in a high-volume operational environment. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

The essential duties and responsibilities listed below are representative of the position and may be modified from time to time. Other duties, tasks, and work may be assigned. 

  1. Monitor and respond to inbound customer email inquiries within established service level agreements (SLAs) 

  1. Provide professional, accurate, and timely written communication to internal and external customers 

  1. Triage customer requests and route technical, pricing, logistics, or escalated matters to the appropriate department or team member 

  1. Support shared inbox management and backlog reduction initiatives 

  1. Prioritize customer inquiries based on urgency, impact, and operational requirements 

  1. Maintain accurate records of customer interactions, updates, and resolutions within company systems 

  1. Identify trends, recurring customer concerns, or workflow gaps and escalate appropriately 

  1. Collaborate cross-functionally with Inside Sales, Customer Service, Procurement, Operations, Technical Support, and other internal teams to resolve customer issues 

  1. Follow established company processes, workflows, and communication standards 

  1. Maintain confidentiality of sensitive customer and company information 

  1. Assist with special projects, operational initiatives, and workflow support as assigned 

  1. Support overtime, weekend, or surge coverage initiatives during periods of elevated customer demand 

  1. Maintain professionalism and responsiveness while working in a high-volume, deadline-driven environment 

  1. Participate in training, coaching, and continuous improvement initiatives 

  1. Utilize company systems, CRM tools, ticketing platforms, and AI-assisted workflow tools as introduced by the business 

  1. Demonstrate behaviors aligned with Radwell’s ACE IT values: Accountability, Collaboration, Excellence, Integrity, and Transformation 

METRICS 

Performance will be evaluated using operational, quality, attendance, and behavioral metrics, including but not limited to: 
 

  • Average customer response time 

  • Email throughput and productivity volume 

  • Backlog reduction contribution 

  • Accuracy and quality of customer communication 

  • Schedule adherence and attendance reliability 

  • Escalation accuracy and resolution quality 

  • Compliance with established processes and procedures 

  • Customer satisfaction and service quality indicators 

  • Team collaboration and responsiveness 

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