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Tier 3 Customer Support Jobs (NOW HIRING)

Kikoff

Customer Support Escalations Specialist

Phoenix, AZ

$17.75 - $24/hr

Tier 3 Customer Support Specialist About This Role As a Tier 3 Customer Support Specialist, you will own Kikoff's most complex and sensitive customer escalations - the cases that go beyond what ...

Viega

Tier 3 Customer Service Representative

Broomfield, CO · On-site

$16 - $21.75/hr

Provides follow-up communications with customers, sales, and support teams regarding questions or ... Some college education preferred * 2-3 years of progressive work experience performing ...

Viega

Tier 3 Customer Service Representative

Broomfield, CO · On-site

$16 - $21.75/hr

Provides follow-up communications with customers, sales, and support teams regarding questions or ... Some college education preferred * 2-3 years of progressive work experience performing ...

AutoVitals

Customer Support Specialist (Tier 1)

$24 - $26.44/hr

Triage and route incoming tickets to Tier 2 (process and configuration issues) or Tier 3 (technical ... technical support, help desk, or similar customer-facing role * Strong written and verbal ...

Proven IT

Tier 3 Engineer

Schaumburg, IL · On-site

$75K - $100K/yr

This is an expert level of customer support for Managed IT Services. The Tier III Engineer has an expert understanding of the hardware, software and systems that the customer has on site.

Pivotal

Tier 3 Technical Support Agent

Palo Alto, CA · On-site

As a Tier 3 Technical Support Agent at Pivotal, you will help transform how our customers think about traditional customer support.  This role will bridge the gap between tier 3 support ...

Apex Systems

Tier 3 Support Technician

Virginia Beach, VA · On-site

$80K - $95K/yr

We are seeking a customer-focused Help Desk Technician to provide first-line technical support for ... Escalate complex issues to Tier II and Tier III support teams when necessary. * Work closely with ...

New

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL

$80K - $90K/yr

... support activities. * Ensure performance metrics are met or exceeded. * Ensure constant and proactive communication with customers and team members to actively mitigate any issues or concerns.

TGI MAIN COMPANY

Helpdesk Tier 3

Brooklyn, NY

$80K - $90K/yr

... support activities. * Ensure performance metrics are met or exceeded. * Ensure constant and proactive communication with customers and team members to actively mitigate any issues or concerns.

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ

$80K - $90K/yr

... support activities. * Ensure performance metrics are met or exceeded. * Ensure constant and proactive communication with customers and team members to actively mitigate any issues or concerns.

Workiz

Manager of Customer Support

San Diego, CA · On-site

As Manager of Customer Support at Workiz, you will own the full support function across Tier 1, Tier 2, and Tier 3 teams. You will lead a multi-layered organization including a Team Lead and tier ...

Workiz

Manager of Customer Support

San Diego, CA · On-site +1

As Manager of Customer Support at Workiz, you will own the full support function across Tier 1, Tier 2, and Tier 3 teams. You will lead a multi-layered organization including a Team Lead and tier ...

Mesa Rim Climbing Centers

Tier 3 Routesetter

Austin, TX · On-site

Support team in managing time effectively, providing guidance for the team's workflow and setting ... Tier 3 Setter Pay Range: $23.50-$32.00/hour By submitting an application below, you are agreeing to ...

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Tier 3 Customer Support information

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How much do tier 3 customer support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for tier 3 customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 3 Customer Support specialist, and why are they important?

To thrive as a Tier 3 Customer Support specialist, you need advanced troubleshooting abilities, deep product or service expertise, and often a relevant technical degree or equivalent experience. Familiarity with ticketing systems like Zendesk or Jira, knowledge bases, remote diagnostics tools, and sometimes certifications such as ITIL or CompTIA are typical requirements. Excellent problem-solving, patience, and strong communication skills distinguish top performers in this role. These skills are crucial for resolving complex customer issues efficiently, ensuring customer satisfaction, and supporting overall product reliability.

What is tier 3 in call center?

In a call center, Tier 3 customer support refers to the highest level of technical assistance, handling complex issues that cannot be resolved by Tier 1 or Tier 2 agents. Tier 3 agents typically have specialized knowledge, advanced troubleshooting skills, and may work closely with product development or engineering teams to resolve escalated problems.

How does a Tier 3 Customer Support specialist typically collaborate with engineering or product teams to resolve complex issues?

Tier 3 Customer Support specialists often work closely with engineering or product teams by escalating unresolved or highly technical issues that require in-depth investigation. They provide detailed case documentation, logs, and user reports, and may participate in diagnostic sessions or meetings to help reproduce and analyze issues. Effective communication skills are essential, as Tier 3 specialists act as a bridge between the customer-facing support staff and the technical teams, ensuring that customer concerns are accurately conveyed and addressed. This collaborative approach not only resolves customer problems efficiently but can also inform product improvements.

What is Tier 3 support job description?

A Tier 3 Customer Support role involves handling complex technical issues that cannot be resolved by Tier 1 or Tier 2 support teams. It requires advanced technical knowledge, troubleshooting skills, and often involves collaborating with engineering or development teams to resolve escalated problems. The position may require familiarity with diagnostic tools, remote support software, and relevant certifications.

What jobs pay 4000 a week without a degree?

A Tier 3 Customer Support role typically does not pay $4,000 a week without a degree; such high earnings are uncommon in support positions. High-paying jobs that may reach this level often require specialized skills, experience, or certifications in fields like sales, real estate, or certain trades, and may involve commission or performance-based pay. Generally, achieving $4,000 weekly income without a degree involves roles with high responsibility, sales targets, or entrepreneurial activities.

What is the difference between Tier 3 Customer Support vs Tier 2 Customer Support?

AspectTier 3 Customer SupportTier 2 Customer Support
CredentialsTechnical certifications, advanced product knowledgeBasic technical training, customer service skills
Work EnvironmentSpecialized support teams, often in technical or engineering departmentsFrontline support, handling common customer issues
ResponsibilitiesResolving complex technical problems, providing expert solutionsAddressing standard inquiries, troubleshooting common issues
Industry UsageTech companies, software providers, hardware manufacturersTelecom, retail, general service industries

In summary, Tier 3 Customer Support handles the most complex technical issues requiring specialized knowledge, while Tier 2 Customer Support manages more routine problems. Both roles are essential in providing comprehensive customer service, but Tier 3 support typically involves higher technical expertise and problem-solving skills.

What are Tier 3 Customer Support specialists?

Tier 3 Customer Support specialists are highly skilled professionals who handle the most complex and technical customer issues that cannot be resolved by lower support tiers. They often work closely with engineering or product development teams to diagnose and fix advanced problems, perform root cause analysis, and provide long-term solutions. Tier 3 agents may also create documentation for recurring issues and help improve the overall customer support process. Their role is critical in ensuring customer satisfaction for challenging or unique cases.

What is Tier 1 Tier 2 and Tier 3 support?

In a Tier 3 Customer Support role, support levels are typically divided into three tiers: Tier 1 handles basic customer inquiries and troubleshooting, Tier 2 manages more complex issues requiring specialized knowledge, and Tier 3 involves advanced technical support often performed by engineers or product experts. Each tier requires different skills and access to tools like remote diagnostics and knowledge bases to resolve customer problems efficiently.
More about Tier 3 Customer Support jobs
What cities are hiring for Tier 3 Customer Support jobs? Cities with the most Tier 3 Customer Support job openings:
What states have the most Tier 3 Customer Support jobs? States with the most job openings for Tier 3 Customer Support jobs include:
What job categories do people searching Tier 3 Customer Support jobs look for? The top searched job categories for Tier 3 Customer Support jobs are:
Tier 3 Customer Support jobs near you
Infographic showing various Tier 3 Customer Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.
Customer Support Escalations Specialist

Customer Support Escalations Specialist

Kikoff

Phoenix, AZ

$17.75 - $24/hr

Other

Posted 3 days ago

Job description

Tier 3 Customer Support SpecialistAbout This Role

As a Tier 3 Customer Support Specialist, you will own Kikoff's most complex and sensitive customer escalations - the cases that go beyond what frontline and Tier 2 agents can resolve on their own. This role sits at the intersection of customer empathy and operational excellence.

Just as importantly, you will help the broader org improve and scale: auditing ticket quality, documenting resolution paths, and identifying fixes and improvements in our processes.

This is a high-ownership role for someone who thrives in complexity and wants their work to matter - both to the customers they serve and to the team around them.

Role & Responsibilities

Escalation Resolution

  • Investigate, manage, and resolve the most complex customer escalations via email - cases that go beyond what Tier 1 and Tier 2 agents can handle independently
  • Adhere to Kikoff's complaint management policies and regulatory frameworks, with a focus on thorough, defensible resolution and real-time de-escalation
  • Perform root-cause analysis on escalations, distinguishing systemic failures from one-off errors, and surface findings to Customer Operations leadership to reduce future volume
  • Work closely with our broader Operations team to share escalation trends and align on process improvements

Quality & Auditing

  • Conduct regular QA reviews and audits of Tier 1 and Tier 2 ticket queues - across both our BPO and chatbot - to assess resolution quality, accuracy, and appropriate escalation behavior
  • Identify patterns in misrouted or mishandled tickets and flag them with clear documentation and recommendations
  • Contribute to QA rubrics and scoring frameworks that help the broader Customer Operations team raise its baseline

Knowledge & Process

  • Own internal documentation for complex case types - keeping resolution paths, SOPs, and escalation decision trees current and accessible
  • Serve as a subject matter expert for Tier 1 and Tier 2 agents, supporting training and closing knowledge gaps that drive unnecessary escalations
Expertise & Experience Required
  • 2-5 years of experience in customer support, with meaningful time in escalations, complex case management, or a Tier 2/3 role
  • Strong written communication - your case notes, customer responses, and internal escalations are clear, accurate, and defensible
  • High ownership: you follow cases through to resolution and don't let things fall through the cracks
  • Able to work within a structured ops team without needing heavy direction

Nice to have:

  • Background in a consumer fintech, neobank, or credit-adjacent startup - you understand how financial products work and what's at stake when they don't
  • Comfortable navigating compliance-adjacent issues: consumer disputes, FCRA, fraud claims, or regulatory complaints
  • Experience contributing to QA programs, SOPs, or internal documentation
  • Experience with Zendesk, or similar ticketing platforms

Apply