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It Support Tier Ii Jobs (NOW HIRING)

Jobtailor

NY · On-site

$60 - $80/hr

* Perform daily operations for the Tier II Support team * Support laptops, desktops, IT services, and software for MiTek team members escalated by IT Service Desk Tier I Support * Provide second-level ...

New

WizeHire, Inc

Tier 2 It Support Engineer

Santa Rosa, CA · On-site

$80 - $100/hr

Portola Systems is seeking a skilled and motivated Tier 2 IT Support Engineer to join our growing team. This role is primarily focused on supporting our Tier 1 Service Desk team, managing escalations ...

Beehive Industries

IT Support Technician III

Broomfield, CO · On-site

$21.75 - $29.75/hr

Provide advanced Tier I and Tier II technical support for complex hardware, software, network, and user access issues * Troubleshoot and resolve escalated technical issues across enterprise IT ...

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It Support Tier Ii information

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How much do it support tier ii jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for it support tier ii in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an IT Support Tier II?

IT Support Tier II specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier I support. They provide advanced troubleshooting, resolve escalated technical problems, assist with software and hardware issues, and may support network and system administration tasks. Tier II specialists often communicate with end users and work closely with other IT staff to ensure efficient problem resolution. Their responsibilities require in-depth technical knowledge and strong problem-solving skills.

What are the key skills and qualifications needed to thrive as an IT Support Tier II?

To thrive as an IT Support Tier II, you need strong troubleshooting abilities, a solid understanding of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote diagnostic tools, and enterprise software such as Active Directory is essential. Excellent communication, patience, and problem-solving skills help you efficiently assist users and collaborate with team members. These skills and qualities ensure prompt resolution of technical issues and reliable support for organizational productivity.

What are some common challenges faced by IT Support Tier II professionals, and how can they be addressed?

IT Support Tier II professionals often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while maintaining timely communication with users and collaborating with Tier I and Tier III teams. To address these challenges, strong organizational skills, effective documentation, and continuous technical learning are essential. Additionally, building strong relationships with colleagues and end users helps streamline problem resolution and enhances the overall support experience.

What is the difference between It Support Tier Ii vs Help Desk Technician?

AspectIt Support Tier IiHelp Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, on-site and remoteHelp desk, call center, remote support
ResponsibilitiesAdvanced troubleshooting, network issues, hardware/software supportBasic troubleshooting, user support, ticket management
Experience LevelTypically 1-3 yearsEntry to mid-level

It Support Tier II roles focus on more complex technical issues, requiring deeper knowledge and experience, while Help Desk Technicians handle initial user support and basic troubleshooting. Both roles often require similar certifications and work in support environments, but Tier II positions demand a higher skill level and problem-solving ability.

More about It Support Tier Ii jobs

What states have the most It Support Tier Ii jobs?

States with the most job openings for It Support Tier Ii jobs include:

What job categories do people searching It Support Tier Ii jobs look for?

The top searched job categories for It Support Tier Ii jobs are:

It Support Tier Ii jobs near you
Infographic showing various It Support Tier Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Tier II IT Support Specialist

Jobtailor

NY • On-site

$60 - $80/hr

Other

Posted 3 days ago

New

Job description


  • Perform daily operations for the Tier II Support team

  • Support laptops, desktops, IT services, and software for MiTek team members escalated by IT Service Desk Tier I Support

  • Provide second-level system and technology support for company employees

  • Provide computer and system support through a ticketing system

  • Assist team members in troubleshooting and examining systems to identify technical issues and guide them through resolution

  • Work with Administration and Engineering teams within IT to expand knowledge of advanced and specialized services and functions

  • Close escalated tickets and elevate work to Tier III support when necessary

  • Follow up to ensure problems are eliminated

  • Ensure the security and integrity of company resources

  • Help develop IT and infrastructure projects

  • Manage, troubleshoot, and resolve hardware, software, and services issues

  • Triage, support users, and perform quality-assurance follow-up for IT support requests

  • Cross-train with Administrators, Engineers, and other Tier II specialists

  • Document technical events and incidents in the incident management application system

  • Diagnose computer problems using technically advanced questions and guide customers through recommended problem-solving steps

  • Provide deployment, support, problem resolution, and recovery for hardware malfunctions and software failures


Requirements

  • Bachelors Related Field required

  • 2+ Years of experience in supporting Windows endpoints in a professional environment required

  • Equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis

  • Able to use Microsoft Office Applications

  • Occasionally required to push, pull, bend, lift and move up to 25 lbs

  • Must work in an office environment and may need to access areas undergoing renovations with jobsite hazards

  • MiTek is an E-Verify and Drug and Tobacco-Free Workplace


Core Competencies

Demonstrates expertise in providing Tier II support for Windows endpoints, including troubleshooting hardware and software issues, managing IT services, and ensuring the security and integrity of company resources. Proficient in using ticketing systems for incident management and collaborating with cross-functional teams to enhance IT operations.


Highest-signal resume keywords

  • Windows Endpoint Support

  • Incident Management

  • Troubleshooting Hardware Issues

  • Microsoft Office Applications

  • IT Service Desk Collaboration


Hard Skills

  • Tier II Support

  • Troubleshooting

  • System Support

  • Ticketing System

  • Hardware Resolution

  • Software Support

  • Problem Resolution

  • Quality Assurance

  • Deployment

  • Technical Documentation


Soft Skills

  • Collaboration

  • Communication

  • Customer Service

  • Problem-Solving

  • Cross-Training


Industry Keywords

  • IT Services

  • Technical Support

  • Incident Management Application

  • E-Verify

  • Drug-Free Workplace

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