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It Support Tier Ii Jobs (NOW HIRING)

Syntec, LLC

Tier 2 IT Support Specialist

Cleveland, OH · On-site

$50K - $65K/yr

Syntec is looking for a IT Support Specialist - Tier 2: Syntec is Northern Ohio's premier dental-specific IT Managed Service Provider, located in northern Ohio. We provide Managed IT Services, ...

Cultivate IT

IT Support Technician Tier 2

Amarillo, TX · On-site

$19.75 - $27/hr

IT Support Technician Tier 2 Location: Oklahoma City, OK / Amarillo, Tx Employment Type: Full-time, On-site Travel & On-Call: Minimal travel with occasional rotating on-call participation Why ...

AllStar

IT Support Specialist Tier II

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred)Eden Prairie, MN (Onsite)$50,000-$55,000 Salary + BenefitsAre you the type of IT professional who stays calm when users are frustrated ...

Central Health

IT User Support Technician II

Austin, TX

$21.75 - $29.75/hr

Overview IT User Support Technician II provides advanced technical support to end users and serves ... Serve as second tier point of contact for users who are contacting User Support via ServiceNow ...

IMI

Tier 2 IT Support Tech

Indianapolis, IN

$20.50 - $28.25/hr

First escalation point for the IT Support Technicians. * Provide technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals. * Install ...

Enlighten Enterprise Holdings Inc

Be Seen First

Tier 2 IT Technician

Murfreesboro, TN · On-site

$65K - $75K/yr

The Tier 2 IT Technician handles escalated and advanced technical issues that Tier 1 technicians ... In addition to day-to-day support, this role takes ownership of complex troubleshooting, small ...

AVB Bank

IT Support Specialist

Broken Arrow, OK · On-site

Summary The IT Support Specialist (Tier 1&2 Hybrid) will be the primary point of contact for internal technical assistance at AVB Bank, while also owning escalations through resolution for more ...

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It Support Tier Ii information

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$14

$25

$37

How much do it support tier ii jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for it support tier ii in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an IT Support Tier II?

IT Support Tier II specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier I support. They provide advanced troubleshooting, resolve escalated technical problems, assist with software and hardware issues, and may support network and system administration tasks. Tier II specialists often communicate with end users and work closely with other IT staff to ensure efficient problem resolution. Their responsibilities require in-depth technical knowledge and strong problem-solving skills.

What are the key skills and qualifications needed to thrive as an IT Support Tier II?

To thrive as an IT Support Tier II, you need strong troubleshooting abilities, a solid understanding of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote diagnostic tools, and enterprise software such as Active Directory is essential. Excellent communication, patience, and problem-solving skills help you efficiently assist users and collaborate with team members. These skills and qualities ensure prompt resolution of technical issues and reliable support for organizational productivity.

What are some common challenges faced by IT Support Tier II professionals, and how can they be addressed?

IT Support Tier II professionals often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while maintaining timely communication with users and collaborating with Tier I and Tier III teams. To address these challenges, strong organizational skills, effective documentation, and continuous technical learning are essential. Additionally, building strong relationships with colleagues and end users helps streamline problem resolution and enhances the overall support experience.

What is the difference between It Support Tier Ii vs Help Desk Technician?

AspectIt Support Tier IiHelp Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, on-site and remoteHelp desk, call center, remote support
ResponsibilitiesAdvanced troubleshooting, network issues, hardware/software supportBasic troubleshooting, user support, ticket management
Experience LevelTypically 1-3 yearsEntry to mid-level

It Support Tier II roles focus on more complex technical issues, requiring deeper knowledge and experience, while Help Desk Technicians handle initial user support and basic troubleshooting. Both roles often require similar certifications and work in support environments, but Tier II positions demand a higher skill level and problem-solving ability.

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It Support Tier Ii jobs near you
Infographic showing various It Support Tier Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Help Desk Support, Tier II DeskSide Support

Info Gain Consulting

Alexandria, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

Job description

Position: Help Desk Support, Tier II DeskSide Support
Location: Alexandria, VA
Work Environment: On-site with potential for authorized telework
Clearance Required: Secret
Status: Funded
Info Gain Consulting is currently seeking an exceptional Help Desk Support Tier II DeskSide Support specialist to join our team and provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG) Information Technology Support Services contract.
To be eligible for this position, candidates must have a Secret clearance and possess U.S. Citizenship without the need for sponsorship, both now and in the future. Applicants without proof of U.S. Citizenship will not be considered due to the position's security clearance requirements.
The Job Duties and Responsibilities include but are not limited to the following:
  • Provide Tier II level Information Technology (IT) support and trouble call resolution for all issues elevated from Tier I support
  • Document incidents using the DoD OIG ticket tracking system and create and publish knowledge base articles when applicable
  • Meet DoD OIG established service level metrics for call response, technical support, and customer service
  • Resolve trouble calls using desk-side support, remote desktop, phone, and through email
  • Respond to requests for network account modifications for account creation, configuration, deletions, and password or Personal Identification Number (PIN) resets
  • Image computer systems for desktops, laptops, tablets, and thin client computers with DoD OIG system images
  • Perform computer re-imaging, assist users with data backup and restore, and installation of software applications
  • Setup computer systems with external monitors, switch boxes, keyboards, mice, printers, or any other approved external peripherals
  • Assist with the set-up of IT in training classrooms and conference rooms as required
  • Perform the manual installation of approved software, software patches, and security updates to client systems when required
  • Perform troubleshooting of incidents and issues on approved software applications, computer systems, printers, scanners, and other approved connected peripherals
  • Monitor logs and automated systems for DoD OIG IT system outages and incidents affecting multiple end users and initiate incident response procedures
  • Complete desktop support requests within five business days upon receipt of Help Desk ticket
  • Fulfill urgent loaner laptop requests due to repair within one business day upon receipt of Help Desk ticket for Headquarters personnel
  • Provide urgent extra or spare laptop computers to field office locations within three business days
  • Complete standard loaner laptop and other equipment requests within three business days upon receipt of Help Desk ticket
  • Complete standard approved hardware or software installation within five business days upon receipt of Help Desk ticket
  • Fulfill new equipment approval and issuance in ten business days
  • Complete network account requests (add, modify, delete) within five business days upon receipt of Help Desk ticket
  • Complete data recovery for workstation within five business days upon receipt of Help Desk ticket and receipt of hard drive requiring data recovery
  • Travel may be required within the Continental United States (CONUS) and the National Capital Region (NCR)
Required Qualifications:
  • Minimum 3 to 5 years of experience providing Tier II help desk or deskside support
  • Experience troubleshooting and resolving issues escalated from Tier I support
  • Experience with ticket tracking systems and documenting technical issues
  • Experience providing deskside support at customer locations including offices, cubicles, and off-site locations
  • Experience with computer imaging and deployment of desktop operating systems
  • Experience performing network account administration tasks including account creation, modification, and deletion
  • Experience installing and configuring desktop hardware including computers, monitors, printers, scanners, and peripherals
  • Experience with software installation, patch management, and security updates
  • Experience with data backup and restoration procedures
  • Experience troubleshooting hardware and software issues on desktop systems, laptops, printers, and peripherals
  • Experience using remote desktop tools to troubleshoot and resolve technical problems
  • Strong customer service skills with the ability to communicate technical information to non-technical users
  • Associate degree or equivalent in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
  • DoD 8570.01-M Information Assurance (IA) computing environment certifications as approved by agency Information Assurance Workforce Improvement Program (IAWIP) coordinator (such as CompTIA A+, CompTIA Network+, or equivalent)
  • Active Secret security clearance or ability to obtain one
  • United States Citizenship required
Preferred Qualifications:
  • Information Technology Infrastructure Library (ITIL) Foundation certification or higher
  • Tier II Service Desk certification or equivalent
  • Experience supporting DoD or federal government customers
  • Experience with Microsoft Windows operating systems and Microsoft Office applications
  • Experience with Active Directory account management and Group Policy
  • Familiarity with Unclassified Internet Protocol Router Network (NIPRNet) and Secret Internet Protocol Router Network (SIPRNet) environments
  • Experience with Microsoft System Center Configuration Manager (SCCM) or similar imaging tools
  • CompTIA Security+ or similar security certification
  • Experience with Virtual Desktop Infrastructure (VDI) and thin client technologies
Benefits:
•Health (Preferred Provider Organization (PPO) & High-Deductible Health Plan (HDHP)) Insurance, Dental, Vision, Short-Term Disability (STD) & Long-Term Disability (LTD), Basic Life Insurance, 401k Company Match, & Voluntary Products.
Info Gain Consulting is committed to providing equal employment opportunities to all individuals based on merit and qualifications. We prohibit discrimination in all aspects of employment as required by Title VII of the Civil Rights Act and other applicable federal laws. Our company values all applicants and employees and fosters a work environment where everyone is treated with respect and dignity.

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