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It Support Tier Ii Jobs (NOW HIRING)

beBright

Tier 2 IT Support Technician

Knoxville, TN · On-site

$20.50 - $28.25/hr

The Tier 2 IT Support Technician will troubleshoot hardware, software, network, and application issues while partnering with practice teams and the corporate IT department to ensure reliable ...

Syntec, LLC

Tier 2 IT Support Specialist

Cleveland, OH · On-site

$50K - $65K/yr

Syntec is looking for a IT Support Specialist - Tier 2: Syntec is Northern Ohio's premier dental-specific IT Managed Service Provider, located in northern Ohio. We provide Managed IT Services, ...

Local MSP Provider

Tier 2 IT Support Specialist

Denver, CO · On-site

$50K - $66K/yr

As a Tier 2 IT Support Specialist, you'll be more than just a technical expert--you'll embody the values of Proactivity, Results, Integrity, Development, and Empathy. This is a hands-on, Tier 2 role ...

Eosis

IT Support Specialist II

New Brighton, MN · On-site

$68K - $75K/yr

The IT Support Specialist Tier II is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This ...

Prophecy Technologies

Warehouse IT Service Support

Hopedale, MA · On-site

$23.50 - $32.25/hr

The position requires an onsite presence in Hopedale, MA, and involves supporting Tier 1, Tier 2, ... Respond to IT service phone calls, emails, and IMs promptly. * Adhere to IT policies and processes ...

Allstar

IT Support Specialist

Gaylord, MN

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

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All JobsIt Support Tier Ii Jobs

It Support Tier Ii information

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$14

$25

$37

How much do it support tier ii jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for it support tier ii in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between It Support Tier Ii vs Help Desk Technician?

AspectIt Support Tier IiHelp Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, on-site and remoteHelp desk, call center, remote support
ResponsibilitiesAdvanced troubleshooting, network issues, hardware/software supportBasic troubleshooting, user support, ticket management
Experience LevelTypically 1-3 yearsEntry to mid-level

It Support Tier II roles focus on more complex technical issues, requiring deeper knowledge and experience, while Help Desk Technicians handle initial user support and basic troubleshooting. Both roles often require similar certifications and work in support environments, but Tier II positions demand a higher skill level and problem-solving ability.

What are IT Support Tier II specialists?

IT Support Tier II specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier I support. They provide advanced troubleshooting, resolve escalated technical problems, assist with software and hardware issues, and may support network and system administration tasks. Tier II specialists often communicate with end users and work closely with other IT staff to ensure efficient problem resolution. Their responsibilities require in-depth technical knowledge and strong problem-solving skills.

What are the key skills and qualifications needed to thrive as an IT Support Tier II, and why are they important?

To thrive as an IT Support Tier II, you need strong troubleshooting abilities, a solid understanding of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote diagnostic tools, and enterprise software such as Active Directory is essential. Excellent communication, patience, and problem-solving skills help you efficiently assist users and collaborate with team members. These skills and qualities ensure prompt resolution of technical issues and reliable support for organizational productivity.

What are some common challenges faced by IT Support Tier II professionals, and how can they be addressed?

IT Support Tier II professionals often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while maintaining timely communication with users and collaborating with Tier I and Tier III teams. To address these challenges, strong organizational skills, effective documentation, and continuous technical learning are essential. Additionally, building strong relationships with colleagues and end users helps streamline problem resolution and enhances the overall support experience.
More about It Support Tier Ii jobs
What states have the most It Support Tier Ii jobs? States with the most job openings for It Support Tier Ii jobs include:
What job categories do people searching It Support Tier Ii jobs look for? The top searched job categories for It Support Tier Ii jobs are:
It Support Tier Ii jobs near you
Infographic showing various It Support Tier Ii job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Tier 2 IT Support Technician

beBright

Knoxville, TN • On-site

$20.50 - $28.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

POSITION SUMMARY

beBright is seeking a skilled and customer-focused Tier 2 IT Support Technician to provide advanced technical support to our Southeast practices. This position serves as the primary escalation point for complex technical issues that cannot be resolved by Tier 1 support and plays a key role in maintaining technology systems that support patient care and practice operations. This is a hybrid position and will be primarily based out of our practices in Farragut, TN and Lenoir City, TN.

The Tier 2 IT Support Technician will troubleshoot hardware, software, network, and application issues while partnering with practice teams and the corporate IT department to ensure reliable technology services. This position primarily supports our Southeast practices and requires occasional travel to office locations.

WHO WE ARE

At beBright, smiles are the most important part of every day. Founded with the purpose of creating smiles and providing superior dental outcomes through a dual-specialty integrated care model, beBright is a leader in pediatric dentistry and orthodontics. Our doctor-owned and doctor-led shared services organization provides administrative and operational support while creating opportunities for growth and career advancement.

WHO WE ARE LOOKING FOR

  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
  • Minimum of 2–4 years of IT support experience, including troubleshooting and end-user support.
  • Experience supporting healthcare, dental, or other patient-care environments preferred.
  • Experience supporting multiple office locations and remote users.
  • Working knowledge of Microsoft 365, Azure, and Microsoft Intune.
  • Experience supporting Windows workstations, printers, mobile devices, and peripheral equipment.
  • Familiarity with cloud-based phone systems.
  • Basic understanding of networking concepts including VPNs, wireless networks, and Cisco Meraki environments.
  • Familiarity with endpoint security, multi-factor authentication, and cybersecurity best practices.
  • Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are preferred.
  • Excellent customer service, communication, and problem-solving skills.

RESPONSIBILITIES

  • Provide Tier 2 technical support for end users across multiple practice locations.
  • Troubleshoot and resolve escalated hardware, software, application, and network issues.
  • Support Microsoft 365 applications, user accounts, email, and device management.
  • Assist with workstation setup, software installation, equipment deployment, and employee onboarding.
  • Support printers, scanners, phones, and other office and clinical technology.
  • Document troubleshooting steps, resolutions, and technical procedures within the ticketing system.
  • Collaborate with Tier 1 support and senior IT team members to resolve complex issues.
  • Assist with system upgrades, deployments, and technology projects.
  • Maintain accurate inventory records for hardware and technology assets.
  • Educate end users on technology best practices and security awareness.
  • Monitor support requests to ensure timely resolution and excellent customer service.

WHAT WE OFFER

  • Competitive salary based on experience.
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) plan with 3% Safe Harbor contribution.
  • Paid time off, holidays, and sick time.
  • Collaborative team environment with opportunities for advancement.
  • Exposure to a growing multi-site healthcare organization.

TRAVEL

Travel between supported practice locations is required, up to 30%. Must have reliable transportation to provide onsite support as requested.

If you enjoy solving technical problems, helping end users succeed, and supporting technology that directly impacts patient care, we encourage you to apply and join our growing IT team.

beBright participates in E-Verify.

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