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It Support Tier Ii Jobs (NOW HIRING)

Cultivate IT

IT Support Technician Tier 2

Amarillo, TX · On-site

$65K - $75K/yr

IT Support Technician Tier 2 Location: Oklahoma City, OK / Amarillo, Tx Employment Type: Full-time, On-site Travel & On-Call: Minimal travel with occasional rotating on-call participation Why ...

EIGENNET LLC

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IT Technical Support Specialist

Santa Rita, GU · On-site

$35K - $45K/yr

Provide Tier 1 and Tier 2 technical support to Government users through multiple support channels ... Maintain accurate IT asset records, custody documentation, and inventory databases. * Coordinate ...

Prophecy Technologies

Warehouse IT Service Support

Hopedale, MA · On-site

$23.50 - $32.25/hr

The position requires an onsite presence in Hopedale, MA, and involves supporting Tier 1, Tier 2, ... Respond to IT service phone calls, emails, and IMs promptly. * Adhere to IT policies and processes ...

Tech-Keys

Tier 2 - IT Engineer MN

Eagan, MN · On-site

$55K - $75K/yr

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Proven experience working as a Tier 2 IT engineer for at least 3 years * Excellent customer service ...

Allstar

IT Support Specialist

Gaylord, MN

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

Overview IT User Support Technician II provides advanced technical support to end users and serves ... Serve as second tier point of contact for users who are contacting User Support via ServiceNow ...

Enlighten Enterprise Holdings Inc

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Tier 2 IT Technician

Murfreesboro, TN · On-site

$65K - $75K/yr

The Tier 2 IT Technician handles escalated and advanced technical issues that Tier 1 technicians ... In addition to day-to-day support, this role takes ownership of complex troubleshooting, small ...

RCG Inc

Tier 3 IT Support Technician

Saint Petersburg, FL · On-site

$28.85 - $31.25/hr

You will work alongside two other Tier 3 technicians and three Tier 2 technicians , playing a key ... Provide advanced IT support and resolve escalated technical issues. * Troubleshoot complex hardware ...

RCG Inc

Tier 3 IT Support Technician

Saint Petersburg, FL · Hybrid

$28.85 - $31.25/hr

You will work alongside two other Tier 3 technicians and three Tier 2 technicians , playing a key ... Provide advanced IT support and resolve escalated technical issues. * Troubleshoot complex hardware ...

CubX Inc.

IT Support Engineer (Tier 2) - AZ

Phoenix, AZ · On-site

$55K - $75K/yr

As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

Irvine, CA Working hours: 8am-5pm Duration:4 Months Experience:2-4 years Role Summary As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software ...

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All JobsIt Support Tier Ii Jobs

It Support Tier Ii information

See salary details

$14

$25

$37

How much do it support tier ii jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it support tier ii in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between It Support Tier Ii vs Help Desk Technician?

AspectIt Support Tier IiHelp Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, on-site and remoteHelp desk, call center, remote support
ResponsibilitiesAdvanced troubleshooting, network issues, hardware/software supportBasic troubleshooting, user support, ticket management
Experience LevelTypically 1-3 yearsEntry to mid-level

It Support Tier II roles focus on more complex technical issues, requiring deeper knowledge and experience, while Help Desk Technicians handle initial user support and basic troubleshooting. Both roles often require similar certifications and work in support environments, but Tier II positions demand a higher skill level and problem-solving ability.

What is an IT Support Tier II?

IT Support Tier II specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier I support. They provide advanced troubleshooting, resolve escalated technical problems, assist with software and hardware issues, and may support network and system administration tasks. Tier II specialists often communicate with end users and work closely with other IT staff to ensure efficient problem resolution. Their responsibilities require in-depth technical knowledge and strong problem-solving skills.

What are the key skills and qualifications needed to thrive as an IT Support Tier II?

To thrive as an IT Support Tier II, you need strong troubleshooting abilities, a solid understanding of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote diagnostic tools, and enterprise software such as Active Directory is essential. Excellent communication, patience, and problem-solving skills help you efficiently assist users and collaborate with team members. These skills and qualities ensure prompt resolution of technical issues and reliable support for organizational productivity.

What are some common challenges faced by IT Support Tier II professionals, and how can they be addressed?

IT Support Tier II professionals often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while maintaining timely communication with users and collaborating with Tier I and Tier III teams. To address these challenges, strong organizational skills, effective documentation, and continuous technical learning are essential. Additionally, building strong relationships with colleagues and end users helps streamline problem resolution and enhances the overall support experience.
More about It Support Tier Ii jobs
What states have the most It Support Tier Ii jobs? States with the most job openings for It Support Tier Ii jobs include:
What job categories do people searching It Support Tier Ii jobs look for? The top searched job categories for It Support Tier Ii jobs are:
It Support Tier Ii jobs near you
Infographic showing various It Support Tier Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Tier II IT Support Specialist

DataField Technology Services

Westerville, OH

$24 - $34/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Description

Westerville, OH | Full-Time | On-Site


Join a Growing IT Team

Our client is seeking a motivated Tier II IT Support Specialist (or a seasoned Tier I technician ready for the next step) to join their team in Westerville, Ohio. This is an excellent opportunity for someone who enjoys troubleshooting technical issues, working directly with end users, and expanding their knowledge in Microsoft technologies and networking.

You'll provide hands-on support for a variety of business clients, resolving desktop, server, Microsoft 365, and network-related issues while collaborating with experienced engineers on larger infrastructure projects.

  • Provide Tier I and Tier II technical support for Windows desktops, laptops, and end users. 
  • Install, configure, and troubleshoot Windows 10/11 devices. 
  • Administer Microsoft 365 including Outlook, Exchange Online, Teams, OneDrive, and SharePoint. 
  • Deploy and manage devices using Microsoft Intune and Endpoint Manager. 
  • Create and manage user accounts in Active Directory and Microsoft Entra ID (Azure AD). 
  • Troubleshoot hardware, software, printer, and peripheral issues. 
  • Assist with network troubleshooting including switches, wireless access points, VPN connectivity, TCP/IP, and DNS. 
  • Support mobile devices running iOS and Android. 
  • Document issues, resolutions, and client environments within the ticketing system. 
  • Escalate complex issues when appropriate while maintaining ownership of the customer experience. 
  • Participate in workstation deployments, hardware replacements, and Microsoft 365 migrations. 
  • Deliver exceptional customer service both remotely and onsite.

Requirements

What We're Looking For
Required Qualifications
  • 2-5 years of IT support experience in a corporate IT department or Managed Service Provider (MSP) environment.
  • Strong customer service skills
  • Strong experience supporting Microsoft 365. 
  • Experience deploying and managing devices with Microsoft Intune (or equivalent mobile device management platform). 
  • Basic to intermediate networking knowledge including: 
    • TCP/IP 
    • DNS 
    • DHCP 
    • VPN connectivity 
    • Wireless networking 
    • Basic switch troubleshooting 
  • Experience with Windows 10 and Windows 11 administration. 
  • Familiarity with Active Directory and Microsoft Entra ID (Azure AD). 
  • Strong troubleshooting and problem-solving abilities. 
  • Excellent communication and customer service skills. 
Preferred Qualifications
  • Experience working for a Managed Service Provider (MSP). 
  • Experience with ConnectWise, NinjaOne, Datto, Autotask, or similar ticketing/RMM platforms. 
  • Experience supporting Windows Server environments. 
  • Knowledge of Microsoft Azure. 
  • Experience with endpoint security solutions and Microsoft Defender. 
  • Industry certifications such as CompTIA A+, Network+, Security+, Microsoft MD-102, or Azure Fundamentals (AZ-900).
What Makes You Successful
  • Passion for helping people solve technical problems. 
  • Strong attention to detail and excellent organizational skills. 
  • Ability to prioritize multiple support requests in a fast-paced environment. 
  • Willingness to learn new technologies and continue developing technical skills. 
  • Professional, team-oriented attitude with a customer-first mindset. 
Compensation & Benefits
  • Competitive pay based on experience 
  • Medical, dental, and vision insurance 
  • 401(k) with company match 

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