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It Support Tier Ii Jobs (NOW HIRING)

Evolver Federal

Tier 2 IT Support Specialist

Reston, VA · Remote

Position Overview The Tier 2 IT Support Specialist serves as a critical escalation point between the USDA's National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth ...

Robert Half

Tier II Technician

Conyers, GA · On-site

$23.75 - $27.50/hr

... 3-5 years of MSP or IT support experience, with at least 2 years in a Tier 2 or system ... administrator role Hands-on Microsoft 365 administration experience required, including Exchange ...

eTeam

IT Support

Kenosha, WI · On-site

$21.25 - $29.25/hr

The main purpose of this role is to provide Tier 1 and Tier 2 support for various IT applications, including basic PC hardware support and managing access requests. Responsibilities : • Provide ...

IMI

Tier 2 IT Support Tech

Indianapolis, IN

$20.50 - $28.25/hr

First escalation point for the IT Support Technicians. * Provide technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals. * Install ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

Role Summary As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill ...

Enlighten Enterprise Holdings Inc

Be Seen First

Tier 2 IT Technician

Murfreesboro, TN · On-site

$65K - $75K/yr

The Tier 2 IT Technician handles escalated and advanced technical issues that Tier 1 technicians ... In addition to day-to-day support, this role takes ownership of complex troubleshooting, small ...

Enlighten Enterprise Holdings Inc

Be Seen First

Tier 2 IT Technician

Murfreesboro, TN · On-site

$65K - $75K/yr

The Tier 2 IT Technician handles escalated and advanced technical issues that Tier 1 technicians ... In addition to day-to-day support, this role takes ownership of complex troubleshooting, small ...

Texas Dow Employees Credit Union

Executive & Branch IT Support Reporting Manager Title: Manager, IT Service Delivery FLSA Status ... Target work split: ~25% EC/Board (VIP) support and ~75% Branch Tier-2 escalation support. Essential ...

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All JobsIt Support Tier Ii Jobs

It Support Tier Ii information

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How much do it support tier ii jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for it support tier ii in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between It Support Tier Ii vs Help Desk Technician?

AspectIt Support Tier IiHelp Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, on-site and remoteHelp desk, call center, remote support
ResponsibilitiesAdvanced troubleshooting, network issues, hardware/software supportBasic troubleshooting, user support, ticket management
Experience LevelTypically 1-3 yearsEntry to mid-level

It Support Tier II roles focus on more complex technical issues, requiring deeper knowledge and experience, while Help Desk Technicians handle initial user support and basic troubleshooting. Both roles often require similar certifications and work in support environments, but Tier II positions demand a higher skill level and problem-solving ability.

What is an IT Support Tier II?

IT Support Tier II specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier I support. They provide advanced troubleshooting, resolve escalated technical problems, assist with software and hardware issues, and may support network and system administration tasks. Tier II specialists often communicate with end users and work closely with other IT staff to ensure efficient problem resolution. Their responsibilities require in-depth technical knowledge and strong problem-solving skills.

What are the key skills and qualifications needed to thrive as an IT Support Tier II?

To thrive as an IT Support Tier II, you need strong troubleshooting abilities, a solid understanding of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote diagnostic tools, and enterprise software such as Active Directory is essential. Excellent communication, patience, and problem-solving skills help you efficiently assist users and collaborate with team members. These skills and qualities ensure prompt resolution of technical issues and reliable support for organizational productivity.

What are some common challenges faced by IT Support Tier II professionals, and how can they be addressed?

IT Support Tier II professionals often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while maintaining timely communication with users and collaborating with Tier I and Tier III teams. To address these challenges, strong organizational skills, effective documentation, and continuous technical learning are essential. Additionally, building strong relationships with colleagues and end users helps streamline problem resolution and enhances the overall support experience.
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What states have the most It Support Tier Ii jobs? States with the most job openings for It Support Tier Ii jobs include:
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It Support Tier Ii jobs near you
Infographic showing various It Support Tier Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Tier 2/3 IT Support Specialist

Wolf Consulting, LLC

Monroeville, PA • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Wolf Consulting, LLC is the region's trusted leader in computer support and cloud services for small and mid-size businesses. For more than 37 years, we've been serving and satisfying our clients by relieving their technology worries so that they can concentrate on growing their businesses and realizing their goals. We have consistently been honored as a Top Managed Services Provider (MSP) and have been named one of the Best Places to Work in Western Pennsylvania for nine years.

We are seeking an experienced IT Support Specialist (Tier 2/Tier 3) to join our quickly growing manged service team. This person should have at least five years of hands-on IT experience, enjoys working in a team environment, and thrives on mentoring less experienced team members.

This is a hybrid position. After the initial onboarding and training period, this person will work two days per week in our office in Monroeville and three days per week remotely from a home office.

IT Support Specialists are responsible for handling tier 2/tier 3 requests on our help desk including:

  • User and computer account maintenance
  • Microsoft Windows Server infrastructure and storage
  • Microsoft 365 and Office 365 implementation and support
  • Microsoft Azure implementation and support
  • Familiar with remote management and monitoring tools
  • Familiar with scripting and automation
  • Backups, disaster recovery, and business continuity
  • Cyber Security
  • Firewalls, Switches and Wireless Access Points

Requirements

Preferred candidates for this role will have:

  • 5+ years of experience in the support of a variety of Microsoft networks for small and mid-size businesses.
  • Associates or Bachelor's degree in Information Technology, or have equivalent IT support experience, certifications, and/or training.
  • Relative industry certifications including Microsoft, CompTIA, etc.
  • Familiarity with ConnectWise or similar ticketing system for time and record keeping.
  • Excellent customer service skills and initiative to go the extra mile for our clients and team members.

Benefits

Join Wolf Consulting's team as an IT Support Specialist and enjoy:

  • Being a team member of the strongest and fastest-growing IT networking company in the region.
  • Working in a fun, energetic, and team-oriented hybrid work environment.
  • Our commitment to helping you grow professionally with training and career advancement opportunities including certification testing support, training, and reimbursement.
  • Competitive salary and benefits package including 100% employer paid medical, vision and dental insurance at the employee level, generous PTO and holiday offerings, 401(k) Plan with company match, performance bonus, and monthly cell phone stipend.
  • Limited on-call hours for technical employees.
  • Social events and volunteering opportunities inside and outside the office.

FOR MORE INFORMATION OR TO APPLY:

For more information about Wolf Consulting, LLC, please visit www.wolfconsulting.com.

For more information about current employment opportunities at Wolf Consulting, LLC please visit www.wolfconsulting.com/careers.

Wolf Consulting, LLC does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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