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It Support Tier Ii Jobs (NOW HIRING)

Core BTS

IT Support Specialist

Chantilly, VA · Hybrid

$20 - $25/hr

Our client in Chantilly, VA has an immediate need for a Tier 1 - Tier 2 IT support specialist to join their team. Please note that this is a contract to hire opportunity with our client and NOT with ...

beBright

Tier 2 IT Support Technician

Knoxville, TN · On-site

$20.50 - $28.25/hr

The Tier 2 IT Support Technician will troubleshoot hardware, software, network, and application issues while partnering with practice teams and the corporate IT department to ensure reliable ...

Local MSP Provider

Tier 2 IT Support Specialist

Denver, CO · On-site

$50K - $66K/yr

As a Tier 2 IT Support Specialist, you'll be more than just a technical expert--you'll embody the values of Proactivity, Results, Integrity, Development, and Empathy. This is a hands-on, Tier 2 role ...

Broadway

IT Support Technician Tier II

Galesburg, IL · On-site

$21 - $24/hr

We are looking for an IT Support Technician Tier II who will provide excellent customer services to Bridgeway employees providing Tier II support. Perform systems and network troubleshooting to ...

Eosis

IT Support Specialist II

New Brighton, MN · On-site

$68K - $75K/yr

The IT Support Specialist Tier II is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This ...

Axiotech Solutions

Be Seen First

AxioTech LLC Tier 1 IT Support Technician

Fort Worth, TX · On-site

$40K - $50K/yr

We deliver responsive, high-quality IT support to small and mid-sized businesses through tight-knit ... Escalate complex issues to Tier 2 with clear reproduction steps, findings, and suggested next ...

IMI

Tier 2 IT Support Tech

Indianapolis, IN

$20.50 - $28.25/hr

First escalation point for the IT Support Technicians. * Provide technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals. * Install ...

Mondo

IT Support Engineer

Somerville, MA · On-site

$41 - $44/hr

Job Title: IT Support Engineer Location-Type: Hybrid (Somerville, MA - 3 Days Onsite) Start Date Is ... Provide Tier 1 and Tier 2 technical support, resolving approximately 50 support tickets per month

Tech-Keys

Tier 2 - IT Engineer MN

Eagan, MN · On-site

$75K/yr

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Work on 15-20, and resolve 12- 14 Tier 2 tickets each day * Provide the best possible solution to ...

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All JobsIt Support Tier Ii Jobs

It Support Tier Ii information

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$25

$37

How much do it support tier ii jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for it support tier ii in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between It Support Tier Ii vs Help Desk Technician?

AspectIt Support Tier IiHelp Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, on-site and remoteHelp desk, call center, remote support
ResponsibilitiesAdvanced troubleshooting, network issues, hardware/software supportBasic troubleshooting, user support, ticket management
Experience LevelTypically 1-3 yearsEntry to mid-level

It Support Tier II roles focus on more complex technical issues, requiring deeper knowledge and experience, while Help Desk Technicians handle initial user support and basic troubleshooting. Both roles often require similar certifications and work in support environments, but Tier II positions demand a higher skill level and problem-solving ability.

What are IT Support Tier II specialists?

IT Support Tier II specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier I support. They provide advanced troubleshooting, resolve escalated technical problems, assist with software and hardware issues, and may support network and system administration tasks. Tier II specialists often communicate with end users and work closely with other IT staff to ensure efficient problem resolution. Their responsibilities require in-depth technical knowledge and strong problem-solving skills.

What are the key skills and qualifications needed to thrive as an IT Support Tier II, and why are they important?

To thrive as an IT Support Tier II, you need strong troubleshooting abilities, a solid understanding of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote diagnostic tools, and enterprise software such as Active Directory is essential. Excellent communication, patience, and problem-solving skills help you efficiently assist users and collaborate with team members. These skills and qualities ensure prompt resolution of technical issues and reliable support for organizational productivity.

What are some common challenges faced by IT Support Tier II professionals, and how can they be addressed?

IT Support Tier II professionals often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while maintaining timely communication with users and collaborating with Tier I and Tier III teams. To address these challenges, strong organizational skills, effective documentation, and continuous technical learning are essential. Additionally, building strong relationships with colleagues and end users helps streamline problem resolution and enhances the overall support experience.
More about It Support Tier Ii jobs
What states have the most It Support Tier Ii jobs? States with the most job openings for It Support Tier Ii jobs include:
What job categories do people searching It Support Tier Ii jobs look for? The top searched job categories for It Support Tier Ii jobs are:
It Support Tier Ii jobs near you
Infographic showing various It Support Tier Ii job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.
IT Support Specialist

IT Support Specialist

Core BTS

Chantilly, VA • Hybrid

$20 - $25/hr

Contractor

Posted 8 days ago

Job description

Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in Chantilly, VA has an immediate need for a Tier 1 - Tier 2 IT support specialist to join their team. Please note that this is a contract to hire opportunity with our client and NOT with NRI.


Position Overview

Our client is seeking a reliable and motivated Tier 1 / Tier 2 IT Support Specialist to provide day-to-day technical support in a fast-paced, primarily remote user environment. This role is ideal for a proactive, self-starting professional who takes ownership of issues, communicates effectively, and presents themselves with a high level of professionalism.


Work Environment

  • Hybrid schedule: 3 days onsite / 2 days remote per week
  • Support environment with ~90% remote users


Key Responsibilities

  • Provide Tier 1 and Tier 2 technical support for end users across a Microsoft-based environment
  • Image, configure, and deploy laptops for new hires and replacements
  • Troubleshoot hardware, software, and connectivity issues for remote users
  • Perform password resets and user account support within Active Directory and Microsoft tools
  • Manage and resolve tickets through a third-party ticketing system, ensuring timely updates and resolution
  • Deliver excellent customer service and clear communication to end users
  • Support Microsoft technologies including Windows OS, Office 365, and related tools
  • Assist with onboarding/offboarding processes for employees
  • Participate in occasional IT projects such as system upgrades, device rollouts, and process improvements
  • Maintain accurate documentation of issues, resolutions, and procedures


Qualifications

  • 2–5 years of experience in IT support (Tier 1 / Tier 2 environment)
  • Strong experience in a Microsoft-centric environment (Windows, Office 365, Active Directory)
  • Experience supporting a remote workforce preferred
  • Familiarity with ticketing systems (experience with ManageEngine is a plus)
  • Hands-on experience with laptop imaging and deployment
  • Solid troubleshooting and problem-solving skills


Soft Skills & Attributes

  • Reliable, dependable, and accountable
  • Self-starter with a proactive mindset
  • Strong communication and interpersonal skills
  • Professional demeanor with impeccable presentation skills
  • Ability to manage multiple priorities and work independently


Nice to Have

  • Experience with ManageEngine or similar IT service management tools
  • Exposure to basic networking concepts