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It Support Tier Ii Jobs (NOW HIRING)

Cultivate IT

IT Support Technician Tier 2

Amarillo, TX · On-site

$65K - $75K/yr

IT Support Technician Tier 2 Location: Oklahoma City, OK / Amarillo, Tx Employment Type: Full-time, On-site Travel & On-Call: Minimal travel with occasional rotating on-call participation Why ...

Bridgeway

IT Support Technician Tier II

Galesburg, IL

$21 - $24/hr

We are looking for an IT Support Technician Tier IIwho will provide excellent customer services to Bridgeway employees providing Tier II support.Perform systems and network troubleshooting to isolate ...

ACF Technologies, Inc.

IT Support Tier I

Asheville, NC · Remote

$18 - $21/hr

The Customer Care, IT Support Tier I will support external clients in their use of ACF's products; understand the client's business needs and improve client satisfaction with ACF's products. This is ...

Allstar

IT Support Specialist

Gaylord, MN

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

edgefi

IT Support Specialist

Vancouver, WA · On-site

$50K - $60K/yr

Escalate complex issues to Tier 2 or Tier 3 with clear troubleshooting notes * Assist with ... IT support, help desk, or a similar role (MSP experience is a plus) * Basic understanding of:

IMI

Tier 2 IT Support Tech

Indianapolis, IN · On-site

$20.50 - $28.25/hr

First escalation point for the IT Support Technicians. * Provide technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals. * Install ...

Enlighten Enterprise Holdings Inc

Be Seen First

Tier 2 IT Technician

Murfreesboro, TN · On-site

$65K - $75K/yr

The Tier 2 IT Technician handles escalated and advanced technical issues that Tier 1 technicians ... In addition to day-to-day support, this role takes ownership of complex troubleshooting, small ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

Role Summary As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill ...

CubX Inc.

IT Support Engineer (Tier 2) - AZ

Phoenix, AZ · On-site

$55K - $75K/yr

As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You ...

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It Support Tier Ii information

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$14

$25

$37

How much do it support tier ii jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for it support tier ii in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an IT Support Tier II?

IT Support Tier II specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier I support. They provide advanced troubleshooting, resolve escalated technical problems, assist with software and hardware issues, and may support network and system administration tasks. Tier II specialists often communicate with end users and work closely with other IT staff to ensure efficient problem resolution. Their responsibilities require in-depth technical knowledge and strong problem-solving skills.

What are the key skills and qualifications needed to thrive as an IT Support Tier II?

To thrive as an IT Support Tier II, you need strong troubleshooting abilities, a solid understanding of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote diagnostic tools, and enterprise software such as Active Directory is essential. Excellent communication, patience, and problem-solving skills help you efficiently assist users and collaborate with team members. These skills and qualities ensure prompt resolution of technical issues and reliable support for organizational productivity.

What are some common challenges faced by IT Support Tier II professionals, and how can they be addressed?

IT Support Tier II professionals often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while maintaining timely communication with users and collaborating with Tier I and Tier III teams. To address these challenges, strong organizational skills, effective documentation, and continuous technical learning are essential. Additionally, building strong relationships with colleagues and end users helps streamline problem resolution and enhances the overall support experience.

What is the difference between It Support Tier Ii vs Help Desk Technician?

AspectIt Support Tier IiHelp Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, on-site and remoteHelp desk, call center, remote support
ResponsibilitiesAdvanced troubleshooting, network issues, hardware/software supportBasic troubleshooting, user support, ticket management
Experience LevelTypically 1-3 yearsEntry to mid-level

It Support Tier II roles focus on more complex technical issues, requiring deeper knowledge and experience, while Help Desk Technicians handle initial user support and basic troubleshooting. Both roles often require similar certifications and work in support environments, but Tier II positions demand a higher skill level and problem-solving ability.

More about It Support Tier Ii jobs

What states have the most It Support Tier Ii jobs?

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It Support Tier Ii jobs near you
Infographic showing various It Support Tier Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Technical Support (Tier 2 Helpdesk Technician)

SECUREAPP

Plano, TX • On-site

$25/hr

Other

Posted 17 days ago

Job description

Job Title: IT Technical Support (Tier 2 Helpdesk Technician)

Location: Plano, TX 75023

Contract Duration: 1 Year

Pay Rate: $25/hour

Overview:

We re hiring a Tier 2 IT Helpdesk Technician with 5+ years of experience to support enterprise users and ensure seamless IT operations. This role focuses on troubleshooting issues in Microsoft Active Directory and Windows environments, providing timely, professional, and customer-oriented technical assistance.

Key Responsibilities:

Provide Tier 2 support for laptops, desktops, mobile devices, and peripherals.

Troubleshoot Active Directory issues (accounts, GPOs, permissions, login errors).

Support Microsoft Office suite and collaboration tools.

Handle escalations from Tier 1 and coordinate with Tier 3/infrastructure teams.

Manage onboarding/offboarding, system access, and VIP/executive support.

Use ticketing tools like Zendesk or ServiceNow to track and resolve issues.

Perform patching, software deployment, and system maintenance.

Recommend improvements and ensure compliance with IT policies.

Qualifications:

Bachelor s degree in IT, Computer Science, or related field.

5+ years in IT support within a corporate environment.

Expertise with Active Directory, GPOs, DNS, DHCP, and Windows 10/11.

Skilled with remote tools (SCCM, RDP) and Microsoft Office apps.

Excellent communication and multitasking skills.

Preferred certifications: CompTIA A+/Network+, Microsoft MCP/MCSA.

Plus: experience with VDI, MacOS, PowerShell scripting, MDM, WDS, and ITIL.

Apply