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It Support Tier Ii Jobs (NOW HIRING)

Broadway

IT Support Technician Tier II

Galesburg, IL · On-site

$21 - $24/hr

We are looking for an IT Support Technician Tier II who will provide excellent customer services to Bridgeway employees providing Tier II support. Perform systems and network troubleshooting to ...

Bridgeway

IT Support Technician Tier II

Galesburg, IL · On-site

$21 - $24/hr

We are looking for an IT Support Technician Tier IIwho will provide excellent customer services to Bridgeway employees providing Tier II support.Perform systems and network troubleshooting to isolate ...

EIGENNET LLC

Be Seen First

IT Technical Support Specialist

Santa Rita, GU · On-site

$35K - $45K/yr

Provide Tier 1 and Tier 2 technical support to Government users through multiple support channels ... Maintain accurate IT asset records, custody documentation, and inventory databases. * Coordinate ...

Tech-Keys

Tier 2 - IT Engineer MN

Eagan, MN · On-site

$55K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Work on 15-20, and resolve 12- 14 Tier 2 tickets each day * Provide the best possible solution to ...

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

Overview IT User Support Technician II provides advanced technical support to end users and serves ... Serve as second tier point of contact for users who are contacting User Support via ServiceNow ...

Brad Hall Companies

IT Support Tier 3

Idaho Falls, ID · On-site

$60K - $75K/yr

Five or more years of experience in IT security, IT Field Support, networking, or a related field. * Strong knowledge of network security protocols, systems, and processes. * Strong verbal and ...

New

RCG Inc

Tier 3 IT Support Technician

Saint Petersburg, FL · Hybrid

$28.85 - $31.25/hr

You will work alongside two other Tier 3 technicians and three Tier 2 technicians , playing a key ... Provide advanced IT support and resolve escalated technical issues. * Troubleshoot complex hardware ...

CubX Inc.

IT Support Engineer (Tier 2) - AZ

Phoenix, AZ · On-site

$55K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You ...

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All JobsIt Support Tier Ii Jobs

It Support Tier Ii information

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$14

$25

$37

How much do it support tier ii jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it support tier ii in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between It Support Tier Ii vs Help Desk Technician?

AspectIt Support Tier IiHelp Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, on-site and remoteHelp desk, call center, remote support
ResponsibilitiesAdvanced troubleshooting, network issues, hardware/software supportBasic troubleshooting, user support, ticket management
Experience LevelTypically 1-3 yearsEntry to mid-level

It Support Tier II roles focus on more complex technical issues, requiring deeper knowledge and experience, while Help Desk Technicians handle initial user support and basic troubleshooting. Both roles often require similar certifications and work in support environments, but Tier II positions demand a higher skill level and problem-solving ability.

What is an IT Support Tier II?

IT Support Tier II specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier I support. They provide advanced troubleshooting, resolve escalated technical problems, assist with software and hardware issues, and may support network and system administration tasks. Tier II specialists often communicate with end users and work closely with other IT staff to ensure efficient problem resolution. Their responsibilities require in-depth technical knowledge and strong problem-solving skills.

What are the key skills and qualifications needed to thrive as an IT Support Tier II?

To thrive as an IT Support Tier II, you need strong troubleshooting abilities, a solid understanding of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote diagnostic tools, and enterprise software such as Active Directory is essential. Excellent communication, patience, and problem-solving skills help you efficiently assist users and collaborate with team members. These skills and qualities ensure prompt resolution of technical issues and reliable support for organizational productivity.

What are some common challenges faced by IT Support Tier II professionals, and how can they be addressed?

IT Support Tier II professionals often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while maintaining timely communication with users and collaborating with Tier I and Tier III teams. To address these challenges, strong organizational skills, effective documentation, and continuous technical learning are essential. Additionally, building strong relationships with colleagues and end users helps streamline problem resolution and enhances the overall support experience.
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It Support Tier Ii jobs near you
Infographic showing various It Support Tier Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Tier II IT Support Specialist

DataField Technology Services

Westerville, OH • On-site

$24 - $34/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Westerville, OH Full-Time On-Site
Join a Growing IT Team
Our client is seeking a motivated Tier II IT Support Specialist (or a seasoned Tier I technician ready for the next step) to join their team in Westerville, Ohio. This is an excellent opportunity for someone who enjoys troubleshooting technical issues, working directly with end users, and expanding their knowledge in Microsoft technologies and networking.
You'll provide hands-on support for a variety of business clients, resolving desktop, server, Microsoft 365, and network-related issues while collaborating with experienced engineers on larger infrastructure projects.
  • Provide Tier I and Tier II technical support for Windows desktops, laptops, and end users.
  • Install, configure, and troubleshoot Windows 10/11 devices.
  • Administer Microsoft 365 including Outlook, Exchange Online, Teams, OneDrive, and SharePoint.
  • Deploy and manage devices using Microsoft Intune and Endpoint Manager.
  • Create and manage user accounts in Active Directory and Microsoft Entra ID (Azure AD).
  • Troubleshoot hardware, software, printer, and peripheral issues.
  • Assist with network troubleshooting including switches, wireless access points, VPN connectivity, TCP/IP, and DNS.
  • Support mobile devices running iOS and Android.
  • Document issues, resolutions, and client environments within the ticketing system.
  • Escalate complex issues when appropriate while maintaining ownership of the customer experience.
  • Participate in workstation deployments, hardware replacements, and Microsoft 365 migrations.
  • Deliver exceptional customer service both remotely and onsite.

Requirements
What We're Looking For
Required Qualifications
  • 2-5 years of IT support experience in a corporate IT department or Managed Service Provider (MSP) environment.
  • Strong customer service skills
  • Strong experience supporting Microsoft 365.
  • Experience deploying and managing devices with Microsoft Intune (or equivalent mobile device management platform).
  • Basic to intermediate networking knowledge including:
    • TCP/IP
    • DNS
    • DHCP
    • VPN connectivity
    • Wireless networking
    • Basic switch troubleshooting
  • Experience with Windows 10 and Windows 11 administration.
  • Familiarity with Active Directory and Microsoft Entra ID (Azure AD).
  • Strong troubleshooting and problem-solving abilities.
  • Excellent communication and customer service skills.
Preferred Qualifications
  • Experience working for a Managed Service Provider (MSP).
  • Experience with ConnectWise, NinjaOne, Datto, Autotask, or similar ticketing/RMM platforms.
  • Experience supporting Windows Server environments.
  • Knowledge of Microsoft Azure.
  • Experience with endpoint security solutions and Microsoft Defender.
  • Industry certifications such as CompTIA A+, Network+, Security+, Microsoft MD-102, or Azure Fundamentals (AZ-900).

What Makes You Successful
  • Passion for helping people solve technical problems.
  • Strong attention to detail and excellent organizational skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Willingness to learn new technologies and continue developing technical skills.
  • Professional, team-oriented attitude with a customer-first mindset.
Compensation & Benefits
  • Competitive pay based on experience
  • Medical, dental, and vision insurance
  • 401(k) with company match

Salary Description
$24 - $34 per hour

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