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It Support Tier Ii Jobs (NOW HIRING)

Broadway

IT Support Technician Tier II

Galesburg, IL · On-site

$21 - $24/hr

We are looking for an IT Support Technician Tier II who will provide excellent customer services to Bridgeway employees providing Tier II support. Perform systems and network troubleshooting to ...

EOSIS

IT Support Specialist II

New Brighton, MN

$68K - $75K/yr

The IT Support Specialist Tier II is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This ...

Robert Half

Tier II Technician

Conyers, GA · On-site

$23.75 - $27.50/hr

... 3-5 years of MSP or IT support experience, with at least 2 years in a Tier 2 or system ... administrator role Hands-on Microsoft 365 administration experience required, including Exchange ...

Wanco, Inc.

Be Seen First

IT Support Technician - Tier I

Arvada, CO · On-site

$22 - $25/hr

Wanco Inc. is seeking a IT Support Technician I in our Arvada production facility. JOB SUMMARY ... Research issues independently and attempt a solution before involving Tier 2; escalate to the Tier ...

IMI

Tier 2 IT Support Tech

Indianapolis, IN · On-site

$20.50 - $28.25/hr

First escalation point for the IT Support Technicians. * Provide technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals. * Install ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

CubX Inc.

IT Support Engineer (Tier 2) - AZ

Phoenix, AZ · On-site

$55K - $75K/yr

As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

Role Summary As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill ...

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All JobsIt Support Tier Ii Jobs

It Support Tier Ii information

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$37

How much do it support tier ii jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for it support tier ii in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between It Support Tier Ii vs Help Desk Technician?

AspectIt Support Tier IiHelp Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, on-site and remoteHelp desk, call center, remote support
ResponsibilitiesAdvanced troubleshooting, network issues, hardware/software supportBasic troubleshooting, user support, ticket management
Experience LevelTypically 1-3 yearsEntry to mid-level

It Support Tier II roles focus on more complex technical issues, requiring deeper knowledge and experience, while Help Desk Technicians handle initial user support and basic troubleshooting. Both roles often require similar certifications and work in support environments, but Tier II positions demand a higher skill level and problem-solving ability.

What is an IT Support Tier II?

IT Support Tier II specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier I support. They provide advanced troubleshooting, resolve escalated technical problems, assist with software and hardware issues, and may support network and system administration tasks. Tier II specialists often communicate with end users and work closely with other IT staff to ensure efficient problem resolution. Their responsibilities require in-depth technical knowledge and strong problem-solving skills.

What are the key skills and qualifications needed to thrive as an IT Support Tier II?

To thrive as an IT Support Tier II, you need strong troubleshooting abilities, a solid understanding of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote diagnostic tools, and enterprise software such as Active Directory is essential. Excellent communication, patience, and problem-solving skills help you efficiently assist users and collaborate with team members. These skills and qualities ensure prompt resolution of technical issues and reliable support for organizational productivity.

What are some common challenges faced by IT Support Tier II professionals, and how can they be addressed?

IT Support Tier II professionals often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while maintaining timely communication with users and collaborating with Tier I and Tier III teams. To address these challenges, strong organizational skills, effective documentation, and continuous technical learning are essential. Additionally, building strong relationships with colleagues and end users helps streamline problem resolution and enhances the overall support experience.
More about It Support Tier Ii jobs
What states have the most It Support Tier Ii jobs? States with the most job openings for It Support Tier Ii jobs include:
What job categories do people searching It Support Tier Ii jobs look for? The top searched job categories for It Support Tier Ii jobs are:
It Support Tier Ii jobs near you
Infographic showing various It Support Tier Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Technician Tier II

Broadway

Galesburg, IL • On-site

$21 - $24/hr

Part-time

Posted 22 days ago

Job description

Come join Bridgeway's Information Services Team!
We are looking for an IT Support Technician Tier II who will provide excellent customer services to Bridgeway employees providing Tier II support. Perform systems and network troubleshooting to isolate, diagnose, and resolve problems. Assist in maintenance and operation of network and system resources. Upgrade user hardware and software components as required. Plan for future hardware upgrades and maintenance schedules. Assist in maintaining hardware/software inventory.
Serve as the primary escalation point for technical issues that require additional analysis, specialized expertise, or extended troubleshooting beyond initial support efforts.
Summarized Essential Duties:
  • Provide Tier II technical support by collaborating with Tier I support staff to facilitate efficient issue resolution and knowledge transfer.
  • Maintain a working knowledge of existing applications, new applications, operating systems and departmental standards and procedures.
  • Assist with implementation, maintenance, and support of network, server, workstation, and cloud-based technologies
  • Promote a positive working relationship with other department staff, as well as other Bridgeway employees, clients, and customers.
  • Cooperate, motivate, and work closely with other departments that require services of the department.
  • Follow appropriate reporting lines and channels of authority with all verbal and written communications.

Minimum requirements include an Associate's degree (A. A.) or equivalent from two-year college or technical school; A+ certification required. Must have 1-3 years of practical computer hardware and software experience, experience in network wiring; experience with network and system administration preferred; and experience in configuring end-user applications. Employment with Bridgeway is conditioned upon passing all required background checks.
Bridgeway is an Equal Opportunity Employer
It is the objective of Bridgeway to make Equal Employment Opportunity (EEO) a reality for all employees and qualified applicants without regard to sex, sexual orientation, gender identity, national origin, ancestry, age, race, religion, marital status, physical or mental disability or unfavorable discharge from military services and to prevent sexual harassment in employment.

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