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It Support Tier Ii Jobs (NOW HIRING)

Syntec, LLC

Tier 2 IT Support Specialist

Cleveland, OH · On-site

$50K - $65K/yr

Syntec is looking for a IT Support Specialist - Tier 2: Syntec is Northern Ohio's premier dental-specific IT Managed Service Provider, located in northern Ohio. We provide Managed IT Services, ...

Cultivate IT

IT Support Technician Tier 2

Amarillo, TX · On-site

$65K - $75K/yr

IT Support Technician Tier 2 Location: Oklahoma City, OK / Amarillo, Tx Employment Type: Full-time, On-site Travel & On-Call: Minimal travel with occasional rotating on-call participation Why ...

New

Local MSP Provider

Tier 2 IT Support Specialist

Denver, CO · On-site

$50K - $66K/yr

As a Tier 2 IT Support Specialist, you'll be more than just a technical expert--you'll embody the values of Proactivity, Results, Integrity, Development, and Empathy. This is a hands-on, Tier 2 role ...

Bridgeway

IT Support Technician Tier II

Galesburg, IL

$21 - $24/hr

We are looking for an IT Support Technician Tier IIwho will provide excellent customer services to Bridgeway employees providing Tier II support.Perform systems and network troubleshooting to isolate ...

Dark Wolf Solutions

IT Support - Tier 1

Tampa, FL · Hybrid

$65K - $95K/yr

Dark Wolf Solutions is seeking a Tier 1 IT Support Specialist to support a growing, multi-tenant ... 2 years of experience in a technical, operation, or project coordination role. * U.S. Citizenship ...

Eosis

IT Support Specialist II

New Brighton, MN · On-site

$68K - $75K/yr

The IT Support Specialist Tier II is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This ...

Tech-Keys

Tier 2 - IT Engineer MN

Eagan, MN · On-site

$75K/yr

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Work on 15-20, and resolve 12- 14 Tier 2 tickets each day * Provide the best possible solution to ...

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All JobsIt Support Tier Ii Jobs

It Support Tier Ii information

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$14

$25

$37

How much do it support tier ii jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for it support tier ii in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between It Support Tier Ii vs Help Desk Technician?

AspectIt Support Tier IiHelp Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, on-site and remoteHelp desk, call center, remote support
ResponsibilitiesAdvanced troubleshooting, network issues, hardware/software supportBasic troubleshooting, user support, ticket management
Experience LevelTypically 1-3 yearsEntry to mid-level

It Support Tier II roles focus on more complex technical issues, requiring deeper knowledge and experience, while Help Desk Technicians handle initial user support and basic troubleshooting. Both roles often require similar certifications and work in support environments, but Tier II positions demand a higher skill level and problem-solving ability.

What are IT Support Tier II specialists?

IT Support Tier II specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier I support. They provide advanced troubleshooting, resolve escalated technical problems, assist with software and hardware issues, and may support network and system administration tasks. Tier II specialists often communicate with end users and work closely with other IT staff to ensure efficient problem resolution. Their responsibilities require in-depth technical knowledge and strong problem-solving skills.

What are the key skills and qualifications needed to thrive as an IT Support Tier II, and why are they important?

To thrive as an IT Support Tier II, you need strong troubleshooting abilities, a solid understanding of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote diagnostic tools, and enterprise software such as Active Directory is essential. Excellent communication, patience, and problem-solving skills help you efficiently assist users and collaborate with team members. These skills and qualities ensure prompt resolution of technical issues and reliable support for organizational productivity.

What are some common challenges faced by IT Support Tier II professionals, and how can they be addressed?

IT Support Tier II professionals often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while maintaining timely communication with users and collaborating with Tier I and Tier III teams. To address these challenges, strong organizational skills, effective documentation, and continuous technical learning are essential. Additionally, building strong relationships with colleagues and end users helps streamline problem resolution and enhances the overall support experience.
More about It Support Tier Ii jobs
What states have the most It Support Tier Ii jobs? States with the most job openings for It Support Tier Ii jobs include:
What job categories do people searching It Support Tier Ii jobs look for? The top searched job categories for It Support Tier Ii jobs are:
It Support Tier Ii jobs near you
Infographic showing various It Support Tier Ii job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Information Technology - IT Support Tier 2 Technician

Cedarville

Cedarville, OH • On-site

$19 - $26/hr

Full-time

Posted 23 days ago

Job description

Working at Cedarville University is more than a job, it's a calling. A call to help equip students to go into the world and do great things for the Kingdom. A call to use the gifts God has given you to make the most of every day. A call to work as unto the Lord. God is doing great things at Cedarville University and we are excited for you to be part of it.
When applying, please include a resume/CV and cover letter in PDF format. Additional documents will be requested if needed. Please do not submit documents that include dates of birth, social security numbers, or that require password access.
Cedarville University is seeking to hire an IT Support Tier 2 Technician that provides advising, installation, diagnostic, repair and technical support services for university and personally-owned technology and peripherals. This is a full-time, non-exempt position that reports to the Director of Technical Services.
PRIMARY RESPONSIBILITIES:
This position works as a team member performing assigned tasks and taking proper initiative to resolve the following user issues:
  • Installs or removes hardware and/or software, using supplied installation instructions and tools including, where appropriate, handover to the client. Conducts tests, corrects malfunctions, and documents results in accordance with agreed procedures. Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Provides assistance to users in a professional manner following agreed procedures for further help or escalation. Reviews change requests. Maintains accurate records of user requests, contact details and outcomes. Contributes to the development of installation procedures and standards
  • Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.
  • Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures.
  • Applies tools, techniques and processes to track, log and correct information related to configuration items. Verifies and approves changes ensuring protection of assets and components from unauthorized change, diversion and inappropriate use. Ensures that users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates. Performs audits to check the accuracy of information and undertakes any necessary corrective action under direction.
  • Assists in investigation and resolution of network problems. Assists with specified maintenance procedures.
  • Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.

QUALIFICATIONS:
  • Experience in installation and maintenance of computers and related equipment (or an aptitude for such work)
  • Basic working knowledge of computer operation (OS & hardware)
  • Aptitude and willingness to learn thorough diagnostic and repair techniques
  • Qualified applicant must be a born-again Christian with a personal commitment to Jesus Christ
  • Qualified applicant must agree with and be willing to abide by Cedarville University's doctrinal statement, community covenant, and general workplace standards.

Contact Information:
All official inquiries should be directed to Teresa Day, Director of Staffing Services. Applicants must agree with and be willing to abide by Cedarville University's doctrinal statement, community covenant, and general workplace standards.
This position is subject to the University's verification of credentials and other information required by law and Cedarville University policies, including the completion of a criminal history investigation. This position is located in Cedarville, Ohio. Cedarville University is an Equal Opportunity Employer.
We Offer an Exceptional Employee Experience:
  • A commitment to Scripture that informs everything we do -transforming lives through excellent education and equipping students to stand for the Word of God and the Testimony of Jesus Christ. We are a mission-led, Christian institution with numerous opportunities for your growth and contributions.
  • An excellent and comprehensive employee benefits program for eligible employees and their families.
  • Meaningful Christian community and fellowship among students, faculty, and staff.
  • A beautiful, well-maintained campus with modern facilities in the serene, family-oriented town of Cedarville, Ohio.
  • Free access to our first-class Athletic and Recreation Facilities.
  • Free employee parking.
  • Free access to Centennial Library campus resources.
  • Campus Bookstore and Campus Dining Hall discounts.
  • Opportunities to foster growth through chapel and other university-sponsored events.
  • Opportunities to share the gospel worldwide through Global Outreach mission trips.

General inquires should be directed to Teresa Day,Director of Staffing. This position is subject to the University's verification of credentials and other information required by law and Cedarville University policies, including the successful completion of a criminal history investigation. Applications will be accepted until the position is filled. Cedarville University is an equal opportunity employer.

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