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It Support Tier Ii Jobs (NOW HIRING)

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Tier 2 IT Support Specialist

Denver, CO · On-site

$50K - $66K/yr

  • Medical

  • Dental

  • PTO

As a Tier 2 IT Support Specialist, you'll be more than just a technical expert--you'll embody the values of Proactivity, Results, Integrity, Development, and Empathy. This is a hands-on, Tier 2 role ...

Netsurit

Tier 2 Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

  • Retirement

  • PTO

Tier 2 Support Technician Location ... Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk ...

Tech-Keys

Tier 2 - IT Engineer MN

Eagan, MN · On-site

$55K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Work on 15-20, and resolve 12- 14 Tier 2 tickets each day * Provide the best possible solution to ...

BRAD HALL COMPANIES

IT Support Tier 3

Idaho Falls, ID · On-site

Five or more years of experience in IT security, IT Field Support, networking, or a related field. * Strong knowledge of network security protocols, systems, and processes. * Strong verbal and ...

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

Overview IT User Support Technician II provides advanced technical support to end users and serves ... Serve as second tier point of contact for users who are contacting User Support via ServiceNow ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

Role Summary As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill ...

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It Support Tier Ii information

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$14

$25

$37

How much do it support tier ii jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for it support tier ii in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an IT Support Tier II?

IT Support Tier II specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier I support. They provide advanced troubleshooting, resolve escalated technical problems, assist with software and hardware issues, and may support network and system administration tasks. Tier II specialists often communicate with end users and work closely with other IT staff to ensure efficient problem resolution. Their responsibilities require in-depth technical knowledge and strong problem-solving skills.

What are the key skills and qualifications needed to thrive as an IT Support Tier II?

To thrive as an IT Support Tier II, you need strong troubleshooting abilities, a solid understanding of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote diagnostic tools, and enterprise software such as Active Directory is essential. Excellent communication, patience, and problem-solving skills help you efficiently assist users and collaborate with team members. These skills and qualities ensure prompt resolution of technical issues and reliable support for organizational productivity.

What are some common challenges faced by IT Support Tier II professionals, and how can they be addressed?

IT Support Tier II professionals often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while maintaining timely communication with users and collaborating with Tier I and Tier III teams. To address these challenges, strong organizational skills, effective documentation, and continuous technical learning are essential. Additionally, building strong relationships with colleagues and end users helps streamline problem resolution and enhances the overall support experience.

What is the difference between It Support Tier Ii vs Help Desk Technician?

AspectIt Support Tier IiHelp Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, on-site and remoteHelp desk, call center, remote support
ResponsibilitiesAdvanced troubleshooting, network issues, hardware/software supportBasic troubleshooting, user support, ticket management
Experience LevelTypically 1-3 yearsEntry to mid-level

It Support Tier II roles focus on more complex technical issues, requiring deeper knowledge and experience, while Help Desk Technicians handle initial user support and basic troubleshooting. Both roles often require similar certifications and work in support environments, but Tier II positions demand a higher skill level and problem-solving ability.

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It Support Tier Ii jobs near you
Infographic showing various It Support Tier Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support (Tier 2) - Missoula - In office

First Call Computer Solutions

Missoula, MT

$27.92 - $33.05/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 4 days ago

Job description

IT Support (Tier 2)   

Position Summary: 

We are a fast-paced company that offers IT support services to businesses located across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans! 

We are seeking highly skilled IT support professionals who are dedicated to resolving technical problems and providing exceptional customer service. Our ideal candidate is a problem-solver who enjoys tackling challenging issues and helping people get back to work. We offer flexible work schedules, including a 4-day workweek and 32/40-hour options. 

As a member of our team, you will be responsible for diagnosing and troubleshooting IT issues for our clients, documenting IT-related information, and providing friendly and efficient customer service to end-users. 

Job Status: Full Time 

Employee Type: Hourly 

Pay: $27.92-$33.05/hr DOE 

Benefits: 

  • Rich and flexible medical/dental with a Health Savings Account option. 

  • Paid Vacation, Sick and Holiday time 

  • Retirement: 401k with 4% match and discretionary profit sharing. 

  • Certification assistance & continuing education benefits 

  • Cell phone reimbursement 

  • Paid parking 

  • Kitchen, pool table, snacks, and coffee 

  • Personal IT purchasing employee discount 

  • Team bonding events 

  • Work-life balance\flexibility 

General Work Schedule: 8am-5pm: 4 Day work week - 32/40-hour options available   

Travel/License Required: Yes, Minimal local travel 

Work Schedule: 8am-5pm Monday-Friday 

 Position Roles & Responsibilities: 

  • IT issue resolution 

  • IT documentation maintenance 

  • Ticket quality assurance 

  • Working with IT Team to improve overall IT results for clients 

  • After hours emergency support via the on-call rotation 

RESOURCE PROFILE: 

  • Problem solver 

  • Positive attitude 

  • Ability to work under pressure 

  • Attention to detail 

  • Customer service 

  • Quality assurance 

  • Professional appearance and approach to work 

  • Technical Skills: 

  • Desktop operating system support skills 

  • Workstation peripheral support skills 

  • Intermediate and/or advanced use of server operating system skills 

  • Intermediate and/or advanced networking skills 

  • Intermediate and/or advanced overall troubleshooting skills 

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