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It Support Tier Ii Jobs (NOW HIRING)

Syntec, LLC

Tier 2 IT Support Specialist

Cleveland, OH · On-site

$50K - $65K/yr

Syntec is looking for a IT Support Specialist - Tier 2: Syntec is Northern Ohio's premier dental-specific IT Managed Service Provider, located in northern Ohio. We provide Managed IT Services, ...

Complete Computing Solutions

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Tier 2 IT Support Technician

Texarkana, TX · On-site

$45K - $60K/yr

Tier 2 IT Support Technician Complete Computing Solutions Location: Texarkana, Texas Position Type: Full-Time, On-Site Salary: $45,000 - $60,000 Reports To: Service Desk Supervisor About Complete ...

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

IT User Support Technician II provides advanced technical support to end users and serves as an ... Serve as second tier point of contact for users who are contacting User Support via ServiceNow ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

Role Summary As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill ...

CubX Inc.

IT Support Engineer (Tier 2) - AZ

Phoenix, AZ · On-site

$55K - $75K/yr

As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You ...

Texas Dow Employees Credit Union

Executive & Branch IT Support Reporting Manager Title: Manager, IT Service Delivery FLSA Status ... Target work split: ~25% EC/Board (VIP) support and ~75% Branch Tier-2 escalation support. Essential ...

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All JobsIt Support Tier Ii Jobs

It Support Tier Ii information

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$14

$25

$37

How much do it support tier ii jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for it support tier ii in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between It Support Tier Ii vs Help Desk Technician?

AspectIt Support Tier IiHelp Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, on-site and remoteHelp desk, call center, remote support
ResponsibilitiesAdvanced troubleshooting, network issues, hardware/software supportBasic troubleshooting, user support, ticket management
Experience LevelTypically 1-3 yearsEntry to mid-level

It Support Tier II roles focus on more complex technical issues, requiring deeper knowledge and experience, while Help Desk Technicians handle initial user support and basic troubleshooting. Both roles often require similar certifications and work in support environments, but Tier II positions demand a higher skill level and problem-solving ability.

What is an IT Support Tier II?

IT Support Tier II specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier I support. They provide advanced troubleshooting, resolve escalated technical problems, assist with software and hardware issues, and may support network and system administration tasks. Tier II specialists often communicate with end users and work closely with other IT staff to ensure efficient problem resolution. Their responsibilities require in-depth technical knowledge and strong problem-solving skills.

What are the key skills and qualifications needed to thrive as an IT Support Tier II?

To thrive as an IT Support Tier II, you need strong troubleshooting abilities, a solid understanding of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote diagnostic tools, and enterprise software such as Active Directory is essential. Excellent communication, patience, and problem-solving skills help you efficiently assist users and collaborate with team members. These skills and qualities ensure prompt resolution of technical issues and reliable support for organizational productivity.

What are some common challenges faced by IT Support Tier II professionals, and how can they be addressed?

IT Support Tier II professionals often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while maintaining timely communication with users and collaborating with Tier I and Tier III teams. To address these challenges, strong organizational skills, effective documentation, and continuous technical learning are essential. Additionally, building strong relationships with colleagues and end users helps streamline problem resolution and enhances the overall support experience.
More about It Support Tier Ii jobs
What states have the most It Support Tier Ii jobs? States with the most job openings for It Support Tier Ii jobs include:
What job categories do people searching It Support Tier Ii jobs look for? The top searched job categories for It Support Tier Ii jobs are:
It Support Tier Ii jobs near you
Infographic showing various It Support Tier Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

AV / IT Support Technician (Tier 1)

Eastern Shawnee Companies LLC

Fort Leonard Wood, MO

$20 - $27.50/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 24 days ago

Job description

Description

The Eastern Shawnee - Veracity JV is a tribally-owned 8(a) certified strategic joint venture between Eastern Shawnee Professional Services (ESPS) and Veracity Consulting (Veracity) created to provide agile, effective IT and business solutions for federal clients. Together, this joint venture brings streamlined contracting, extensive IT expertise, and proven reliability to support mission-critical federal initiatives.

Summary.

The AV/IT Support Technician provides Tier 1 support for AV and IT systems, responding to helpdesk tickets and assisting users with basic technical issues. This position performs hands-on troubleshooting, event setup assistance, and system checks. This position is on-site at Fort Leonard Wood. This opportunity is contingent upon award. The selected candidate may be hired as either an ESPS employee or Veracity employee, depending on project planning and organizational needs. The employing entity will not affect the day-to-day responsibilities or expectations of the position.

Responsibilities.

Provide first-line troubleshooting for AV/IT issues via phone, remote tools, or onsite.
Log and track all issues in the helpdesk ticketing system.
Escalate unresolved problems to Tier 2 with detailed notes.
Perform basic equipment checks, resets, cable replacements, and user assistance.
Support AV/IT event setups and classroom technology readiness.
Assist with preventive maintenance activities.
Help maintain inventory and support consumables replacement.
Provide user assistance with VTC connections and collaboration tools.

Requirements

Qualifications.

Minimum Education and Experience.

High school diploma.
Minimum 1 year of AV/IT support or related technical experience.


Preferred Qualifications.

CompTIA A+ required.
Basic experience with AV equipment, IT hardware, or customer support roles.
Familiarity with helpdesk ticketing systems.


Knowledge, Skills, and Abilities.

Basic troubleshooting skills for AV and IT systems.
Strong customer service and communication abilities.
Ability to follow procedures and document steps accurately.
Willingness to learn and support Tier 2 technicians.


Other Requirements.

Secret clearance required.
Ability to work occasional evenings or weekends for special events.


Work Environment.

Helpdesk office, classrooms, conference rooms, and event spaces.
Frequent interaction with users and technical staff.


Physical Abilities 

Ability to lift 50 lbs and manipulate AV hardware.
Ability to climb, bend, reach, and work in tight spaces.


Benefits. ESC offers competitive benefits including medical, dental, vision, individualized savings plans, short term disability, life insurance, and paid time off.


Who We Are. At ESC, our mission is to build a substantial, sustainable business to serve as a generational economic engine for the Eastern Shawnee Tribe of Oklahoma. We achieve our goals and work together by following our four simple values:

- Commitment: We remain focused on our mission in everything we do.

- Integrity: We do what's right. 

- Trust: We build trust through respect, honesty, and follow-through.

- Excellence: We aim high and take pride in raising the standard.


EEO. ESC provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local law.

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