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It Support Tier Ii Jobs (NOW HIRING)

Syntec, LLC

Tier 2 IT Support Specialist

Cleveland, OH · On-site

$50K - $65K/yr

Syntec is looking for a IT Support Specialist - Tier 2: Syntec is Northern Ohio's premier dental-specific IT Managed Service Provider, located in northern Ohio. We provide Managed IT Services, ...

Wanco, Inc.

IT Support Technician - Tier I

Arvada, CO · On-site

$22 - $25/hr

Wanco Inc. is seeking a IT Support Technician I in our Arvada production facility. JOB SUMMARY ... Research issues independently and attempt a solution before involving Tier 2; escalate to the Tier ...

Tech-Keys

Tier 2 - IT Engineer MN

Eagan, MN · On-site

$55K - $75K/yr

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Proven experience working as a Tier 2 IT engineer for at least 3 years * Excellent customer service ...

Allstar

IT Support Specialist

Gaylord, MN

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

Central Health

IT User Support Technician II

Austin, TX

$21.75 - $29.75/hr

Overview IT User Support Technician II provides advanced technical support to end users and serves ... Serve as second tier point of contact for users who are contacting User Support via ServiceNow ...

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All JobsIt Support Tier Ii Jobs

It Support Tier Ii information

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$14

$25

$37

How much do it support tier ii jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for it support tier ii in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between It Support Tier Ii vs Help Desk Technician?

AspectIt Support Tier IiHelp Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, on-site and remoteHelp desk, call center, remote support
ResponsibilitiesAdvanced troubleshooting, network issues, hardware/software supportBasic troubleshooting, user support, ticket management
Experience LevelTypically 1-3 yearsEntry to mid-level

It Support Tier II roles focus on more complex technical issues, requiring deeper knowledge and experience, while Help Desk Technicians handle initial user support and basic troubleshooting. Both roles often require similar certifications and work in support environments, but Tier II positions demand a higher skill level and problem-solving ability.

What is an IT Support Tier II?

IT Support Tier II specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier I support. They provide advanced troubleshooting, resolve escalated technical problems, assist with software and hardware issues, and may support network and system administration tasks. Tier II specialists often communicate with end users and work closely with other IT staff to ensure efficient problem resolution. Their responsibilities require in-depth technical knowledge and strong problem-solving skills.

What are the key skills and qualifications needed to thrive as an IT Support Tier II?

To thrive as an IT Support Tier II, you need strong troubleshooting abilities, a solid understanding of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote diagnostic tools, and enterprise software such as Active Directory is essential. Excellent communication, patience, and problem-solving skills help you efficiently assist users and collaborate with team members. These skills and qualities ensure prompt resolution of technical issues and reliable support for organizational productivity.

What are some common challenges faced by IT Support Tier II professionals, and how can they be addressed?

IT Support Tier II professionals often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while maintaining timely communication with users and collaborating with Tier I and Tier III teams. To address these challenges, strong organizational skills, effective documentation, and continuous technical learning are essential. Additionally, building strong relationships with colleagues and end users helps streamline problem resolution and enhances the overall support experience.
More about It Support Tier Ii jobs
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It Support Tier Ii jobs near you
Infographic showing various It Support Tier Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Technical Support (Tier 2 Helpdesk Technician)

SECUREAPP

Plano, TX • On-site

$25/hr

Other

Posted 5 days ago

Job description

Job Title: IT Technical Support (Tier 2 Helpdesk Technician)

Location: Plano, TX 75023

Contract Duration: 1 Year

Pay Rate: $25/hour

Overview:

We re hiring a Tier 2 IT Helpdesk Technician with 5+ years of experience to support enterprise users and ensure seamless IT operations. This role focuses on troubleshooting issues in Microsoft Active Directory and Windows environments, providing timely, professional, and customer-oriented technical assistance.

Key Responsibilities:

Provide Tier 2 support for laptops, desktops, mobile devices, and peripherals.

Troubleshoot Active Directory issues (accounts, GPOs, permissions, login errors).

Support Microsoft Office suite and collaboration tools.

Handle escalations from Tier 1 and coordinate with Tier 3/infrastructure teams.

Manage onboarding/offboarding, system access, and VIP/executive support.

Use ticketing tools like Zendesk or ServiceNow to track and resolve issues.

Perform patching, software deployment, and system maintenance.

Recommend improvements and ensure compliance with IT policies.

Qualifications:

Bachelor s degree in IT, Computer Science, or related field.

5+ years in IT support within a corporate environment.

Expertise with Active Directory, GPOs, DNS, DHCP, and Windows 10/11.

Skilled with remote tools (SCCM, RDP) and Microsoft Office apps.

Excellent communication and multitasking skills.

Preferred certifications: CompTIA A+/Network+, Microsoft MCP/MCSA.

Plus: experience with VDI, MacOS, PowerShell scripting, MDM, WDS, and ITIL.

Apply