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It Support Tier Ii Jobs (NOW HIRING)

Local MSP Provider

Tier 2 IT Support Specialist

Denver, CO · On-site

$50K - $66K/yr

As a Tier 2 IT Support Specialist, you'll be more than just a technical expert--you'll embody the values of Proactivity, Results, Integrity, Development, and Empathy. This is a hands-on, Tier 2 role ...

Broadway

IT Support Technician Tier II

Galesburg, IL · On-site

$21 - $24/hr

We are looking for an IT Support Technician Tier II who will provide excellent customer services to Bridgeway employees providing Tier II support. Perform systems and network troubleshooting to ...

Dark Wolf Solutions

IT Support - Tier 1

Tampa, FL · Hybrid

$65K - $95K/yr

Dark Wolf Solutions is seeking a Tier 1 IT Support Specialist to support a growing, multi-tenant ... 2 years of experience in a technical, operation, or project coordination role. * U.S. Citizenship ...

Peraton

Tier 2 IT Support Technician

Albuquerque, NM · On-site

$66K - $106K/yr

Responsibilities Position Summary Peraton is seeking a highly motivated and detail-oriented Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government ...

Peraton

Tier 2 IT Support Technician

Albuquerque, NM · On-site

$66K - $106K/yr

Responsibilities Position Summary Peraton is seeking a highly motivated and detail-oriented Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government ...

Robert Half

Tier II Technician

Conyers, GA · On-site

$23.75 - $27.50/hr

... 3-5 years of MSP or IT support experience, with at least 2 years in a Tier 2 or system ... administrator role Hands-on Microsoft 365 administration experience required, including Exchange ...

Eosis

IT Support Specialist II

New Brighton, MN · On-site

$68K - $75K/yr

The IT Support Specialist Tier II is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This ...

Axiotech Solutions

Be Seen First

AxioTech LLC Tier 1 IT Support Technician

Fort Worth, TX · On-site

$40K - $50K/yr

We deliver responsive, high-quality IT support to small and mid-sized businesses through tight-knit ... Escalate complex issues to Tier 2 with clear reproduction steps, findings, and suggested next ...

IMI

Tier 2 IT Support Tech

Indianapolis, IN

$20.50 - $28.25/hr

First escalation point for the IT Support Technicians. * Provide technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals. * Install ...

CubX Inc.

IT Support Engineer (Tier 2) - AZ

Phoenix, AZ

$55K - $75K/yr

As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You ...

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All JobsIt Support Tier Ii Jobs

It Support Tier Ii information

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$37

How much do it support tier ii jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for it support tier ii in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between It Support Tier Ii vs Help Desk Technician?

AspectIt Support Tier IiHelp Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, on-site and remoteHelp desk, call center, remote support
ResponsibilitiesAdvanced troubleshooting, network issues, hardware/software supportBasic troubleshooting, user support, ticket management
Experience LevelTypically 1-3 yearsEntry to mid-level

It Support Tier II roles focus on more complex technical issues, requiring deeper knowledge and experience, while Help Desk Technicians handle initial user support and basic troubleshooting. Both roles often require similar certifications and work in support environments, but Tier II positions demand a higher skill level and problem-solving ability.

What are IT Support Tier II specialists?

IT Support Tier II specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier I support. They provide advanced troubleshooting, resolve escalated technical problems, assist with software and hardware issues, and may support network and system administration tasks. Tier II specialists often communicate with end users and work closely with other IT staff to ensure efficient problem resolution. Their responsibilities require in-depth technical knowledge and strong problem-solving skills.

What are the key skills and qualifications needed to thrive as an IT Support Tier II, and why are they important?

To thrive as an IT Support Tier II, you need strong troubleshooting abilities, a solid understanding of operating systems and networks, and typically an associate’s degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote diagnostic tools, and enterprise software such as Active Directory is essential. Excellent communication, patience, and problem-solving skills help you efficiently assist users and collaborate with team members. These skills and qualities ensure prompt resolution of technical issues and reliable support for organizational productivity.

What are some common challenges faced by IT Support Tier II professionals, and how can they be addressed?

IT Support Tier II professionals often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while maintaining timely communication with users and collaborating with Tier I and Tier III teams. To address these challenges, strong organizational skills, effective documentation, and continuous technical learning are essential. Additionally, building strong relationships with colleagues and end users helps streamline problem resolution and enhances the overall support experience.
More about It Support Tier Ii jobs
What states have the most It Support Tier Ii jobs? States with the most job openings for It Support Tier Ii jobs include:
What job categories do people searching It Support Tier Ii jobs look for? The top searched job categories for It Support Tier Ii jobs are:
It Support Tier Ii jobs near you
Infographic showing various It Support Tier Ii job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Technician (Tier 1/Tier 2)-Ticketing tools & Hardware repair || Midtown, NY(onsite)

Verito Solutions

Manhattan, NY • On-site

$23.75 - $32.50/hr

Other

Posted 10 days ago

Job description

IT Support Technician (Tier 1/Tier 2)-Ticketing tools (ServiceNow, Jira) & Hardware repair

Midtown, New York(onsite)

Long Term Contract

They want someone with no more than 4 years of experience.

must have

  • Desktop/Help Desk support (Tier 1 & Tier 2)
  • Windows 10/11 troubleshooting and PC deployment
  • Hardware repair (RAM, SSD, laptops/desktops, peripherals)
  • Microsoft 365 and application support
  • Active Directory user/account management
  • Basic networking (TCP/IP, DNS, DHCP, VPN)
  • Remote support (RDP, Windows/Mac)
  • Ticketing tools (ServiceNow, Jira, etc.)
  • Printer, mobile device, and A/V support

Overview

We're looking for an IT Support Technician to handle front-line troubleshooting, desktop support, and hardware repair across our on-site and remote teams. Tier 1 covers everyday issues via ticketing and standard playbooks; Tier 2 covers deeper hardware diagnostics and repair.

What You'll Do

  • Hardware & onsite support: Image/deploy new PCs, handle desk moves and setups, repair hardware (RAM/SSD/component swaps), fix printers/scanners, support mobile devices and conference room A/V, manage phones, and keep inventory current.
  • Application support: Troubleshoot Microsoft 365, Adobe Acrobat, and web browsers; review Event Viewer logs for crashes and BSODs.
  • Remote support: Resolve VPN, RDP, and remote access issues on Windows and Mac.
  • Tickets & docs: Own tickets end-to-end in ServiceNow (or similar), communicate updates via Teams, and keep documentation current.
  • User accounts: Handle basic Active Directory tasks (create/update users, manage groups and distribution lists).
  • Projects: Support initiatives like Windows 11 rollout, office moves, and PC refresh cycles.

What You'll Need

  • Solid troubleshooting skills across desktops, laptops, mobile devices, and printers
  • Working knowledge of Microsoft Office, Windows, and basic iOS
  • Comfort with networking basics (IP, DNS, DHCP) and remote access tools
  • Experience with a ticketing system (ServiceNow, Jira, etc.)
  • Strong communication skills
 
 
 
--
 
(“Believe you can and you’re halfway there.”)
 – Theodore Roosevelt
Sayantan Das | Senior 

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