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Tier 2 Support Specialist Jobs (NOW HIRING)

SofTec Solutions

Tier II Support

Englewood, CO · On-site

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience

DecisionPoint | Cortek

Tier 2 Customer Support Specialist

$18.50 - $24.75/hr

The Tier 2 Customer Support Specialist supports troubleshooting of MC&FP web tools such as product catalogs, checklists, interactive forms, SSO authentication flows, search functions, and other ...

Donato Technologies, Inc

Tier-2 Support:

Frisco, TX · On-site

$40 - $45/hr

Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them ...

Great Hire

IT Helpdesk Support Specialist

Carson, CA

IT Helpdesk Support Specialist We are seeking a reliable and customer-focused IT Helpdesk Support ... Familiarity with Tier 1 and Tier 2 support processes. Strong troubleshooting and communication ...

Lyra Technology Group

Support Engineer- Tier II

Eagan, MN · Hybrid

$70K - $75K/yr

The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and ...

New

Lyra Technology Group

Support Engineer- Tier II

Eagan, MN · On-site

$70K - $75K/yr

The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and ...

iFlow Inc

IT Support Specialist

Palo Alto, CA · On-site

Palo Alto, CA Working hours: 8am-5pm Duration:4 Months Experience:2-4 Years Role Summary As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software ...

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Tier 2 Support Specialist information

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$12

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$45

How much do tier 2 support specialist jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for tier 2 support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a Tier 2 support specialist?

Tier 2 Support Specialists are technical professionals who handle more complex customer issues that cannot be resolved by Tier 1 support. They possess deeper knowledge of products or services and often troubleshoot advanced problems, perform root cause analysis, and may escalate issues to Tier 3 if necessary. Their role bridges the gap between basic customer service and advanced technical support, ensuring customer issues are resolved efficiently and effectively.

How does a Tier 2 support specialist typically collaborate with other IT and support teams to resolve customer issues?

Tier 2 Support Specialists often work closely with Tier 1 support to receive escalated tickets and provide more in-depth troubleshooting. They also coordinate with Tier 3 specialists or engineering teams for complex or unresolved issues, ensuring a smooth escalation process. Regular communication with product and development teams may be required to address bugs or recurring problems. This collaborative environment helps ensure that customer issues are resolved efficiently, knowledge is shared across teams, and support processes are continually improved.

What are the key skills and qualifications needed to thrive as a Tier 2 support specialist, and why are they important?

To thrive as a Tier 2 Support Specialist, you need strong troubleshooting abilities, in-depth technical knowledge of relevant systems, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified IT Professional are highly valued. Excellent communication, patience, and problem-solving skills help you effectively resolve escalated customer issues and collaborate with both clients and internal teams. These skills ensure complex problems are resolved efficiently, leading to higher customer satisfaction and smoother IT operations.

What is the difference between Tier 2 Support Specialist vs Tier 1 Support Technician?

AspectTier 2 Support SpecialistTier 1 Support Technician
CredentialsBasic technical certifications, customer service skillsEntry-level certifications, basic troubleshooting skills
Work EnvironmentHandles complex issues, collaborates with Tier 1 and other teamsInitial point of contact, handles common customer inquiries
ResponsibilitiesDiagnoses advanced problems, escalates when neededResolves basic issues, gathers initial information

The main difference is that Tier 2 Support Specialists handle more complex technical problems and require a deeper understanding of systems, while Tier 1 Support Technicians focus on basic troubleshooting and customer support. Tier 2 roles often require similar certifications but involve more advanced problem-solving and escalation responsibilities.

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What job categories do people searching Tier 2 Support Specialist jobs look for?

The top searched job categories for Tier 2 Support Specialist jobs are:

Tier 2 Support Specialist jobs near you
Infographic showing various Tier 2 Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Tier II Support

SofTec Solutions

Englewood, CO • On-site

Contractor

Re-posted 17 days ago

Job description

Company Description
Founded in 1996, SofTec Solutions is a leading IT Consulting Services firm for Federal, State & Local Government, Commercial and Healthcare industries. We pride ourselves on building strong relationships with our candidates and clients to find just the right match. We look for candidates who go beyond the norm of the usual employee and are hungry for new learning experiences and situations. Because of our resources we have been listed for three consecutive years in the Inc. Magazine's Fastest Growing Companies in America.
Job Description
We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience:
  • MS Windows Support experience
  • MS Office Support experience
  • Outstanding Customer Service skills
  • Experience with iOS, Mac and Cisco Voice and Service Now are a plus

Our client supports 1200 end users by taking support calls, answering emails, chats and end-users who stop by the Tier II Support area and need help. Exceptional Customer skills are a must. Candidates who have critical thinking abilities, want to enable business and help customers achieve their goals are wanted here!
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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