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Tier 2 Support Specialist Jobs (NOW HIRING)

Astor & Sanders

Tier 2 Support Specialist

Reston, VA · On-site

Tier 2 Support Specialist Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate . This is a ...

Astor & Sanders

Tier 2 Support Specialist

Reston, VA · On-site

Tier 2 Support Specialist Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate . This is a ...

Astor & Sanders

Tier 2 Support Specialist

Reston, VA

Tier 2 Support Specialist Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate . This is a ...

SofTec Solutions

Tier II Support

Englewood, CO · On-site

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience

Flock Safety

Tier 2 Support Specialist, DFR

$70K - $75K/yr

The Opportunity Flock Safety is looking to add a Tier 2 Support Specialist, DFR to support our Drone as First Responder operations across day-to-day hardware, software, and deployment-related support ...

CFS

IT Support Specialist

East Hartford, CT

$20 - $24/hr

Proven Tier 1 and Tier 2 support experience Hands-on user support, ticket resolution, and ... Job Ad Why take the role of a Temporary Tier 1 & Tier 2 Support Specialist? This is an opportunity ...

PingWind

Tier 2 Support Lead

Alexandria, VA · On-site

Responsibilities : • Leads Tier 2 support activities, providing technical oversight and coordination for the resolution of escalated incidents and service requests. • Serves as the primary ...

CFS

IT Support Specialist

East Hartford, CT

$20 - $24/hr

Proven Tier 1 and Tier 2 support experience Hands-on user support, ticket resolution, and ... Job Ad Why take the role of a Temporary Tier 1 & Tier 2 Support Specialist? This is an opportunity ...

Donato Technologies, Inc

Tier-2 Support:

Frisco, TX · On-site

$40 - $45/hr

Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them ...

CDIT LLC

Tier 2 Support

UT · On-site

This role bridges the gap between strategic IT planning (cyber, cloud, and enterprise performance) and hands-on Tier 2 technical support, including mobile, VTC, audio-visual, and printer systems. The ...

CDIT

Tier 2 Support

South Weber, UT · On-site

Tier 2 Support & Incident Management Remediation: Provide remote and deskside troubleshooting for incidents exceeding the capabilities of the initial Service Desk. * ITSM Management: Manage and ...

PingWind

Tier 2 Support Lead

Alexandria, VA · On-site

PingWind is seeking a Tier 2 Support Lead responsible for leading Tier 2 technical support operations to ensure timely resolution of complex incidents and service requests, effective escalation ...

PingWind Inc

Tier 2 Support Lead

Alexandria, VA

PingWind is seeking a Tier 2 Support Lead responsible for leading Tier 2 technical support operations to ensure timely resolution of complex incidents and service requests, effective escalation ...

PingWind

Tier 2 Support Lead

Alexandria, VA · On-site

PingWind is seeking a Tier 2 Support Lead responsible for leading Tier 2 technical support operations to ensure timely resolution of complex incidents and service requests, effective escalation ...

Great Hire

IT Helpdesk Support Specialist

Carson, CA

IT Helpdesk Support Specialist We are seeking a reliable and customer-focused IT Helpdesk Support ... Familiarity with Tier 1 and Tier 2 support processes. Strong troubleshooting and communication ...

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Tier 2 Support Specialist information

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How much do tier 2 support specialist jobs pay per hour?

As of May 28, 2026, the average hourly pay for tier 2 support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Specialist, and why are they important?

To thrive as a Tier 2 Support Specialist, you need strong troubleshooting abilities, in-depth technical knowledge of relevant systems, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified IT Professional are highly valued. Excellent communication, patience, and problem-solving skills help you effectively resolve escalated customer issues and collaborate with both clients and internal teams. These skills ensure complex problems are resolved efficiently, leading to higher customer satisfaction and smoother IT operations.

How does a Tier 2 Support Specialist typically collaborate with other IT and support teams to resolve customer issues?

Tier 2 Support Specialists often work closely with Tier 1 support to receive escalated tickets and provide more in-depth troubleshooting. They also coordinate with Tier 3 specialists or engineering teams for complex or unresolved issues, ensuring a smooth escalation process. Regular communication with product and development teams may be required to address bugs or recurring problems. This collaborative environment helps ensure that customer issues are resolved efficiently, knowledge is shared across teams, and support processes are continually improved.

What are Tier 2 Support Specialists?

Tier 2 Support Specialists are technical professionals who handle more complex customer issues that cannot be resolved by Tier 1 support. They possess deeper knowledge of products or services and often troubleshoot advanced problems, perform root cause analysis, and may escalate issues to Tier 3 if necessary. Their role bridges the gap between basic customer service and advanced technical support, ensuring customer issues are resolved efficiently and effectively.

What is the difference between Tier 2 Support Specialist vs Tier 1 Support Technician?

AspectTier 2 Support SpecialistTier 1 Support Technician
CredentialsBasic technical certifications, customer service skillsEntry-level certifications, basic troubleshooting skills
Work EnvironmentHandles complex issues, collaborates with Tier 1 and other teamsInitial point of contact, handles common customer inquiries
ResponsibilitiesDiagnoses advanced problems, escalates when neededResolves basic issues, gathers initial information

The main difference is that Tier 2 Support Specialists handle more complex technical problems and require a deeper understanding of systems, while Tier 1 Support Technicians focus on basic troubleshooting and customer support. Tier 2 roles often require similar certifications but involve more advanced problem-solving and escalation responsibilities.

More about Tier 2 Support Specialist jobs
What job categories do people searching Tier 2 Support Specialist jobs look for? The top searched job categories for Tier 2 Support Specialist jobs are:
Tier 2 Support Specialist jobs near you
Infographic showing various Tier 2 Support Specialist job openings in the United States as of May 2026, with employment types broken down into 9% Full Time, and 91% Part Time. Highlights an 47% Physical, 9% Hybrid, and 44% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.
Tier 2 Support Specialist

Tier 2 Support Specialist

Astor & Sanders

Reston, VA • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 4 days ago

Job description

Tier 2 Support Specialist

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate. This is a full-time onsite position based in the Reston, VA area.

Roles and Responsibilities

  • Provide hardware and software support for Windows desktops and laptops
  • Configure, test and install printers, scanners, network copier/printers
  • Use computer images to install and configure laptops and PCs
  • Ensure latest approved BIOS and patches are applied to PCs and laptops
  • Support users with file shares and permissions issues
  • Track, log and report each service request
  • Additional duties as assigned

Requirements

Skills & Experience

  • 2+ years of Windows Support experience
  • 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred
  • Excellent problem-solving skills
  • Strong knowledge of Windows operating systems
  • Working knowledge of Microsoft Office Suite
  • Excellent documentation, collaborative and communication skills, both written and verbal

Benefits

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer. 

Some of our competitive benefits include

  • Generous Paid Time Off (PTO) and all Federal Holidays off
  • Comprehensive Health Coverage
  • Retirement Savings Plan
  • Pre-Tax Benefit Programs
  • Wellness and Work-Life Support
  • Professional Development
  • Performance and Referral Bonuses
  • Life and Disability Insurance