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It System Support Specialist Jobs (NOW HIRING)

Mega Saver

IT Support Specialist

Omaha, NE · On-site

As an IT Support Specialist you are responsible for supporting company technology systems, troubleshooting hardware and software issues, and assisting employees with day-to-day technical support.

TFL INC

IT Support Specialist

Omaha, NE

Description As an IT Support Specialist you are responsible for supporting company technology systems, troubleshooting hardware and software issues, and assisting employees with day-to-day technical ...

Beyond IT Support

IT Support Specialist

Aurora, CO · On-site

... IT Support Specialist to assist with technical issues related to Microsoft's core business ... systems. The role involves onsite and help desk user support, technical support at both server and ...

Strativia

System Support Specialist

Brownsville, TX · On-site

We are seeking a System Support Specialist to join our team and provide hands-on troubleshooting ... IT support. Responsibilities: * Provide troubleshooting and technical support for PCs, servers ...

Multi Family

IT Support Specialist

Atlanta, GA · Remote

$35/hr

Job Brief We are seeking a reliable and technically skilled IT Support Specialist to provide day-to-day technical assistance to employees and help maintain the organization's IT systems. The ...

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It System Support Specialist information

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$31.5K

$63.1K

$108.5K

How much do it system support specialist jobs pay per year?

As of Aug 28, 2026, the average yearly pay for it system support specialist in the United States is $63,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $74,000.00 per year, depending on experience, location, and employer.

What does an IT system support specialist do?

An IT System Support Specialist is responsible for maintaining, troubleshooting, and supporting computer systems, networks, and hardware within an organization. They assist users with technical issues, install and configure software, and ensure that all systems are running efficiently and securely. Additionally, they may perform regular system updates, manage backups, and provide training to end-users. Their goal is to minimize downtime and keep technology resources available and functioning properly.

What are the key skills and qualifications needed to thrive as an IT system support specialist, and why are they important?

To thrive as an IT System Support Specialist, you need strong problem-solving abilities, knowledge of computer hardware and software, and typically an associate's or bachelor's degree in information technology or a related field. Familiarity with operating systems (like Windows, macOS, and Linux), ticketing systems, networking tools, and certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP) are often required. Excellent communication, patience, and customer service skills help in effectively supporting users and resolving technical issues. These competencies are critical for ensuring system reliability, minimizing downtime, and maintaining user productivity.

What are some common challenges an IT system support specialist faces when balancing multiple support requests, and how can these be managed effectively?

IT System Support Specialists often juggle several support tickets at once, ranging from urgent technical issues to routine maintenance tasks. Prioritizing requests based on severity and business impact is crucial, as is maintaining clear communication with users about expected response times. Utilizing ticketing systems, setting realistic expectations, and collaborating closely with other IT team members can help manage workloads efficiently and reduce stress. Developing strong organizational skills and staying adaptable are key to thriving in this fast-paced environment.

What is the difference between It System Support Specialist vs Network Support Technician?

AspectIt System Support SpecialistNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, field support
Primary ResponsibilitiesHardware/software troubleshooting, user supportNetwork setup, troubleshooting, maintenance
Industry UsageIT services, corporate sectorsTelecommunications, network providers

While both roles support IT infrastructure, the It System Support Specialist focuses on overall hardware and software support within organizations, whereas the Network Support Technician specializes in network-specific issues and infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

How much does an IT System Support Specialist support specialist make in the US?

An IT System Support Specialist in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced specialists with certifications like CompTIA or Microsoft can earn higher salaries. The role often involves troubleshooting hardware and software issues, supporting network systems, and maintaining IT infrastructure.

Is IT worth it to be an IT System Support Specialist?

Becoming an IT System Support Specialist can be a worthwhile career choice due to steady demand for technical support roles, opportunities to develop skills in troubleshooting, networking, and operating systems, and potential for career advancement into IT management or specialized fields. The role often requires certifications like CompTIA A+ or Network+ and involves working in diverse environments such as corporate offices, data centers, or remote support settings.
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What job categories do people searching It System Support Specialist jobs look for?

The top searched job categories for It System Support Specialist jobs are:

Infographic showing various It System Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $63,094 per year, or $30.3 per hour.

IT System Support Specialist

Albuquerque, NM • On-site

ASRC Federal Holding

7.8

Company rating: 7.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

243rd of 450 rated engineering

People enjoy working here

Good employer

Paid breaks

Learn more about ASRC Federal Holdingexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™
ASRC Federal Netcentric Technologies, LLC is seeking an Information Technology (IT) System Support Specialist on our KEOS contract at Kirtland Air Force Base (KAFB) in Albuquerque, New Mexico.
Job Summary:
The System Support Specialist manages and maintains mission-critical IT systems and ensures all systems have secure connections, are properly configured for network and standalone operation, are on-line, and perform smoothly to serve the needs of our company and our customers.
Duties and Responsibilities:
  • Configure and install operating systems utilizing the Air Force Standard Desktop Configuration (SDC) to laptop and desktop computers both classified and unclassified.
  • Perform hardware installation, connection of peripherals and installation and configuration of software.
  • Provide software application assistance for commonly used office automation applications and for Commercial Off-the-Shelf (COTS), Government Off-the- Shelf (GOTS) client and other web-based applications.
  • Manage user and computer accounts using Windows Active Directory Management Tools both classified and unclassified.
  • Handle and respond to customer calls, emails, and trouble tickets to include troubleshooting network connectivity problems on printers and computers and other IT related needs during duty hours. Provide 24/7 on-call service as needed.
  • Ensure all customer IT-related troubleshooting/requests are created, updated, and tracked in our local IT ticketing system.
  • Perform hardware and software troubleshooting and diagnostics of computers, printers, and other related peripherals. Fix LAN/WAN issues.
  • Provide policy guidance on all matters of information systems security.
  • Install and troubleshoot cameras used for surveillance, AV equipment, and tone cable from desktop to switch in LAN closets, install and repair cable.
  • Maintain and manage corporate IP network hardware and configurations in cooperation with corporate network engineers.
  • Perform setup, configuration, troubleshooting, and operational support of Apple iOS, and other approved wireless broadband device types, as well as commercial internet for customers, both corporate and government owned.
  • Perform duties of Unit Property Custodian of Automated Data Processing Equipment (ADPE) assigned to include inventory, turn-in and assistance in purchasing of all unit IT assets both corporate and government owned. Perform annual inventory of assets.
  • Perform duties of Unit Software License Manager, assisting with purchasing, documentation and reporting of all unit software both corporate and government owned. Perform annual inventory of software. Promote user awareness concerning unauthorized or illegal use of computer hardware and software.
  • Perform duties of Telecommunications Control Officer ensuring all telephone requirements are met.
  • Maintain computer management and support in accordance with all Air Force policies and directives.
  • Provide technical support to the 377 ABW Emergency Operations Center, CE Unit Control Center and Emergency Support Function members during exercises/real world situations.
  • Maintain the expertise in the development, support, and maintenance of MS SharePoint sites to improve processes.

Required Qualifications:
  • At least three years' experience working in an IT environment of like size and complexity, with hands-on experience installing, maintaining, and troubleshooting software/hardware of computers and related systems.
  • Currently hold or be able to obtain within six months at least one of the following certifications: CompTIA A+, CompTIA Network+, or CompTIA Security+.
  • Functional knowledge of Cybersecurity and IT issues as required.
  • Possess a working knowledge of computer security architectures and implementation of security controls.
  • Employ excellent organizational and time management skills with a strong attention to detail to accurately execute multiple tasks in a fast-paced environment.
  • Be able to take initiative and work independently without direct supervision.
  • Must have proficient English oral and written communication skills sufficient to effectively communicate with employees, management, and customers.
  • Must be a US citizen and currently possess or be able to obtain/maintain a U.S. government-issued security clearance.
  • Must possess and maintain a valid US driver's license.
  • Must be able to pass a drug screen.

Desired Qualifications:
  • Bachelor's degree in related field.
  • Possess current Security+ certification.
  • Three or more years working in Department of Defense IT customer services, networking, software applications, systems analysis, security, data management, operating systems, and/or systems administration; USAF preferred.
  • Experience performing: development and maintenance of existing SharePoint sites; management of data storage systems to ensure that they are operational; set-up and maintenance of user permissions on directories, organizational accounts, and user groups.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.
EEO Statement
ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

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