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It System Support Specialist Jobs (NOW HIRING)

MSI Express, Inc.

System Support Specialist

Portage, IN · On-site

Support the IT team on special department projects as required. KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES * ERP/MRP system support and plant personnel training Understand ERP/MRP system ...

We Vote

IT System Support Technician

Oakland, CA · On-site +1

$24.75 - $34/hr

WeVote is seeking a dynamic IT System Support Technician to join our passionate team of changemakers in a meaningful volunteer role (~5 hours per week). Please note, this is an unpaid volunteer ...

BradyPLUS

IT Support Specialist

Auburn, NY · On-site

$24.04 - $28.85/hr

To learn more visit imperialbrady.com Description & Requirements The IT Support Specialist is responsible for assisting the IT department in maintaining the company's computer systems, printers ...

UNITED WAREHOUSE COMPANY

IT Support Specialist

Wichita, KS · On-site

$45K - $50K/yr

POSITION OVERVIEW The IT Support Specialist is a people-oriented individual who supports the company's technology systems while working in a dynamic and fast paced environment. In this important role ...

UNITED WAREHOUSE COMPANY

IT Support Specialist

Wichita, KS · On-site

$45K - $50K/yr

POSITION OVERVIEW The IT Support Specialist is a people-oriented individual who supports the company's technology systems while working in a dynamic and fast paced environment. In this important role ...

Intelerad

$30.65 - $38.46/hr

The System Support Specialist I is an integral member of the Client Support team, responsible for ... Deliver technical support and troubleshooting for radiology IT systems including RIS, PACS, and ...

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It System Support Specialist information

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$31.5K

$63.1K

$108.5K

How much do it system support specialist jobs pay per year?

As of Aug 12, 2026, the average yearly pay for it system support specialist in the United States is $63,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $74,000.00 per year, depending on experience, location, and employer.

What does an IT system support specialist do?

An IT System Support Specialist is responsible for maintaining, troubleshooting, and supporting computer systems, networks, and hardware within an organization. They assist users with technical issues, install and configure software, and ensure that all systems are running efficiently and securely. Additionally, they may perform regular system updates, manage backups, and provide training to end-users. Their goal is to minimize downtime and keep technology resources available and functioning properly.

What are the key skills and qualifications needed to thrive as an IT system support specialist, and why are they important?

To thrive as an IT System Support Specialist, you need strong problem-solving abilities, knowledge of computer hardware and software, and typically an associate's or bachelor's degree in information technology or a related field. Familiarity with operating systems (like Windows, macOS, and Linux), ticketing systems, networking tools, and certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP) are often required. Excellent communication, patience, and customer service skills help in effectively supporting users and resolving technical issues. These competencies are critical for ensuring system reliability, minimizing downtime, and maintaining user productivity.

What is the average salary for an IT System Support Specialist?

The average salary for an IT System Support Specialist in the US is approximately $55,000 to $70,000 per year, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced specialists with certifications like CompTIA or Microsoft can earn higher salaries. The role often requires strong troubleshooting skills and familiarity with operating systems and network hardware.

What are some common challenges an IT system support specialist faces when balancing multiple support requests, and how can these be managed effectively?

IT System Support Specialists often juggle several support tickets at once, ranging from urgent technical issues to routine maintenance tasks. Prioritizing requests based on severity and business impact is crucial, as is maintaining clear communication with users about expected response times. Utilizing ticketing systems, setting realistic expectations, and collaborating closely with other IT team members can help manage workloads efficiently and reduce stress. Developing strong organizational skills and staying adaptable are key to thriving in this fast-paced environment.

What is the difference between It System Support Specialist vs Network Support Technician?

AspectIt System Support SpecialistNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, field support
Primary ResponsibilitiesHardware/software troubleshooting, user supportNetwork setup, troubleshooting, maintenance
Industry UsageIT services, corporate sectorsTelecommunications, network providers

While both roles support IT infrastructure, the It System Support Specialist focuses on overall hardware and software support within organizations, whereas the Network Support Technician specializes in network-specific issues and infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

More about It System Support Specialist jobs
What job categories do people searching It System Support Specialist jobs look for? The top searched job categories for It System Support Specialist jobs are:
Infographic showing various It System Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,094 per year, or $30.3 per hour.

System Support Specialist

MSI Express, Inc.

Portage, IN • On-site

Full-time

Re-posted 19 days ago

MSI Express rating

6.8

Company rating: 6.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

252nd of 437 rated food and drinks producers

Job description

Job Description:
ROLE PURPOSE/ POSITION SUMMARY
The role of the System Support Specialist is to ensure product integrity and data integrity are preserved through proactive involvement in all IT systems. Support plant and office personnel on IT Systems for Quality, Production, Engineering, Inventory, and Logistics. Work with company employees to support computer systems and provide training with regard to IT systems. Identify and help to implement improvements. Function as an information source to various departments to continuously improve IT system efficiencies. Support the IT team on special department projects as required.
KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES
  • ERP/MRP system support and plant personnel training Understand ERP/MRP system functions
  • Train floor personnel to properly use system to ensure data integrity
  • Assess and resolve manufacturing floor issues and implement solutions to prevent reoccurrence
  • Systems support of MRP System reporting, material management, scrap loss, production reporting, labor reporting and efficiency reporting
  • Maintenance management system administration
  • Quality and Training management system administration
  • Production workstation support and administration
  • Network hardware support and administration
  • Provide assistance in the use of workstation hardware and software for company employees
  • Assist with setup and configuration of workstation computers, peripherals
  • Assist in development of IT asset management systems to track hardware, software, antivirus and security systems
  • Follow and help improve standard operating procedures pertaining to IT Systems, MRP system, maintenance system and Quality reporting systems

QUALIFICATIONS/ CAPABILITY PROFILE
Minimum Education
  • High School diploma or equivalent
  • Bachelor's degree in Information Systems or related field - preferred

Minimum Experience
  • 1-3 years' experience with computers, software, hardware and IT support
  • Experience with administration of ERP/MRP systems

Minimum Knowledge/ Skills/ Abilities
  • Knowledge of the practices, principles, and techniques of computer operation; of information systems; of computer software and hardware; of information security policies and procedures; of local and wide area networks; and the management of information systems
  • Skilled in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems
  • Ability to operate information technology systems and to troubleshoot and repair equipment
  • Proficient use of computers and Microsoft Office: Word, Excel, and Outlook
  • Ability to work well with people over the phone and explain technical steps in non-technical terms
  • Attention to detail, and ability to prioritize, work as part of a team and meet deadlines.
  • Excellent customer service, interpersonal, verbal and written communication skills.

MSI Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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