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It System Support Specialist Jobs (NOW HIRING)

OneArc

IT Support Specialist

Orlando, FL · On-site

BAE Systems - OneArc About the Role At BAE Systems OneArc, our IT Support team provides the ... As an IT Support Specialist based out of our Orlando, FL office, you will be a key player on this ...

Next Step Systems

IT Support Specialist

Tucson, AZ · On-site

IT Support Specialist, Tucson, AZ Under direct supervision, the IT Support Specialist will install, modify and make minor repairs to personal computer hardware and software systems, and provide ...

System One

IT & ERP Support Specialist

Adair, OK · On-site

$50K - $70K/yr

Systems Support Specialist Location: Adair, Oklahoma Type: Direct Hire Compensation: $50,000.00 to ... Responsibilities * Provide general IT technical and administrative support, including ...

PerfectVision

System Support Specialist

Little Rock, AR · On-site

Familiarity with technologies like APIs, iFrames, order entry platforms, and business enablement ... Excellent communication skills with the ability to translate technical information into clear, user ...

AEG Worldwide

IT Support Specialist

Chicago, IL · On-site

The IT Support Specialist manages routine IT operations and escalates complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed. Primary Job ...

AEG Worldwide

IT Support Specialist

Chicago, IL · On-site

The IT Support Specialist manages routine IT operations and escalates complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed. Primary Job ...

Ecentria Inc (all jobs)

IT Support Specialist

Aurora, IL · On-site

$45K - $50K/yr

OpticsPlanet, Inc. is seeking a 1st Tier IT Support Specialist (Hybrid) . You will be working ... Monitor ticket tracking system and respond to incoming requests for help via all supported methods ...

TUMI

System Support Specialist I

Vidalia, GA

The IT System Support Specialist provides technical support for hardware, software, and network systems across the organization. This role ensures smooth day-to-day IT operations by troubleshooting ...

LJA Engineering

IT Support Specialist

Denver, CO

$34 - $38/hr

Documenting issues, resolutions, and user interactions in the IT service management (ITSM) system (FreshService) * Escalating complex issues to respective regional IT Sr. Desktop Support Specialist ...

Prelude Systems Inc

IT Support Specialist

Greenville, PA · On-site

$400/day

The IT Support Specialist's role is to support and maintain client computer systems, mobile devices, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ... Execute physical and system-level IT Asset Management (ITAM) tasks, including preparing, packaging ...

Jerritt Canyon Gold

IT Support Specialist

Elko, NV · On-site

The Opportunity The IT Support Specialist is responsible for providing reliable, responsive, and ... Support and maintain site communication systems, audiovisual equipment, and user-facing ...

SANKO GOSEI TECH

IT Support Specialist

Fort Wayne, IN · On-site

Be instrumental in developing the overall culture, systems, and processes of the company from an information technology system viewpoint. The main responsibilities of the IT Support Specialist is the ...

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It System Support Specialist information

See salary details

$31.5K

$63.1K

$108.5K

How much do it system support specialist jobs pay per year?

As of Sep 3, 2026, the average yearly pay for it system support specialist in the United States is $63,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $74,000.00 per year, depending on experience, location, and employer.

What does an IT system support specialist do?

An IT System Support Specialist is responsible for maintaining, troubleshooting, and supporting computer systems, networks, and hardware within an organization. They assist users with technical issues, install and configure software, and ensure that all systems are running efficiently and securely. Additionally, they may perform regular system updates, manage backups, and provide training to end-users. Their goal is to minimize downtime and keep technology resources available and functioning properly.

What are the key skills and qualifications needed to thrive as an IT system support specialist, and why are they important?

To thrive as an IT System Support Specialist, you need strong problem-solving abilities, knowledge of computer hardware and software, and typically an associate's or bachelor's degree in information technology or a related field. Familiarity with operating systems (like Windows, macOS, and Linux), ticketing systems, networking tools, and certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP) are often required. Excellent communication, patience, and customer service skills help in effectively supporting users and resolving technical issues. These competencies are critical for ensuring system reliability, minimizing downtime, and maintaining user productivity.

What are some common challenges an IT system support specialist faces when balancing multiple support requests, and how can these be managed effectively?

IT System Support Specialists often juggle several support tickets at once, ranging from urgent technical issues to routine maintenance tasks. Prioritizing requests based on severity and business impact is crucial, as is maintaining clear communication with users about expected response times. Utilizing ticketing systems, setting realistic expectations, and collaborating closely with other IT team members can help manage workloads efficiently and reduce stress. Developing strong organizational skills and staying adaptable are key to thriving in this fast-paced environment.

What is the difference between It System Support Specialist vs Network Support Technician?

AspectIt System Support SpecialistNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, field support
Primary ResponsibilitiesHardware/software troubleshooting, user supportNetwork setup, troubleshooting, maintenance
Industry UsageIT services, corporate sectorsTelecommunications, network providers

While both roles support IT infrastructure, the It System Support Specialist focuses on overall hardware and software support within organizations, whereas the Network Support Technician specializes in network-specific issues and infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

How much does an IT System Support Specialist support specialist make in the US?

An IT System Support Specialist in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced specialists with certifications like CompTIA or Microsoft can earn higher salaries. The role often involves troubleshooting hardware and software issues, supporting network systems, and maintaining IT infrastructure.

Is IT worth it to be an IT System Support Specialist?

Becoming an IT System Support Specialist can be a worthwhile career choice due to steady demand for technical support roles, opportunities to develop skills in troubleshooting, networking, and operating systems, and potential for career advancement into IT management or specialized fields. The role often requires certifications like CompTIA A+ or Network+ and involves working in diverse environments such as corporate offices, data centers, or remote support settings.
More about It System Support Specialist jobs

What job categories do people searching It System Support Specialist jobs look for?

The top searched job categories for It System Support Specialist jobs are:

Infographic showing various It System Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,094 per year, or $30.3 per hour.

IT Support Specialist

OneArc

Orlando, FL • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Location: Orlando, FL

Business Unit: BAE Systems - OneArc


About the Role

At BAE Systems OneArc, our IT Support team provides the technology and process to restore balance in the universe so that our teams are enabled to get their jobs done efficiently.

The team is accountable for user onboarding and offboarding, Identity, Device, and Access Management (IDAM), end-user device provisioning, maintaining our asset register, first-line software/hardware troubleshooting, and license management. Crucially, this team plays a frontline role in keeping our organization secure and compliant.

As an IT Support Specialist based out of our Orlando, FL office, you will be a key player on this team, directly impacting employee productivity and satisfaction across the business.


Key Responsibilities

  • Hardware & Device Management: Provision, configure, and maintain end-user devices (desktops, laptops, and accessories), including handling planned and unplanned hardware refreshes.
  • Access & Identity Management: Ensure colleagues receive prompt, approved access to company resources, software, and licenses.
  • Onboarding & Offboarding: Seamlessly transition new hires into the company and manage secure offboarding workflows.
  • Asset Tracking & Compliance: Own and maintain the IT equipment asset register and software licenses, ensuring full regulatory and corporate compliance.
  • First-Line Troubleshooting: Resolve daily technical issues across hardware, operating systems, and applications using basic system design knowledge.
  • Event & Trade Show Support: Provide technical setup and support for company trade shows and events as needed.
  • Documentation & Automation: Create user-facing FAQs/knowledge base articles to promote self-service, and actively identify repetitive tasks that can be automated.


Core Objectives

  • Delight the User: Create a positive, helpful environment that makes colleagues glad they reached out.
  • Swift Resolution: Solve problems quickly, effectively, and politely.
  • Fiscal Responsibility: Treat OneArc's resources and budget as if they were your own.
  • Security & Compliance: Keep our environment secure and compliant at all times.


Skills & Qualifications

Technical Proficiencies

  • Operating Systems: Deep understanding of Windows 11 Professional and macOS (Tahoe and above).
  • Hardware: Strong knowledge of laptop and desktop hardware, configuration, and troubleshooting.
  • Networking Fundamentals: Solid grasp of core office networking concepts, including DHCP, DNS, Routing, WLAN, and VPNs.
  • System Design: Foundational knowledge of IT systems to aid in root-cause analysis.


Mindset & Soft Skills

  • Customer-Centric: Friendly, approachable, and always eager to help users resolve their issues.
  • Agile & Blameless: Learns openly from mistakes and fosters a collaborative environment.
  • Critical Thinking: Calm under pressure; capable of driving incidents to resolution and suggesting systemic improvements to prevent repeat issues.
  • Efficiency-Driven: Constantly looking for ways to streamline and automate manual tasks.


Education & Experience

  • Experience: 2+ years of experience as an IT Support Specialist, Helpdesk Engineer, or similar technical role.
  • Education: BA/BSc in Information Technology, Computer Science, or a related field is preferred (or equivalent practical experience).


Work Environment & Additional Attributes

  • Location: Based on-site in Orlando, FL. (Possibility for hybrid after probation period)
  • Travel: Occasional travel may be required (e.g., for trade shows or site support).
  • Traits: Innovative, detail-oriented, creative, and thrives in a fast-paced technology environment.

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