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It System Support Specialist Jobs (NOW HIRING)

AKIRA

IT Support Specialist - Retail

Chicago, IL · On-site

$55K - $60K/yr

AKIRA is seeking an IT Support Specialist to ensure the smooth operation of our store-level technology systems. Reporting directly to the IT Manager, this role is pivotal in maintaining and ...

Next Step Systems

IT Support Specialist

Tucson, AZ · On-site

IT Support Specialist, Tucson, AZ Under direct supervision, the IT Support Specialist will install, modify and make minor repairs to personal computer hardware and software systems, and provide ...

AMVAC CHEMICAL CORP

IT Support Specialist

Axis, AL · On-site

AMVAC has a new opportunity for an IT Support Specialist at the Axis, Alabama plant who will be ... Install, configure, and maintain Windows and macOS operating systems * Support Microsoft 365 ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ... Execute physical and system-level IT Asset Management (ITAM) tasks, including preparing, packaging ...

Homans Associates

IT Support Specialist

Wilmington, MA · On-site

$22 - $26/hr

IT Support Specialist Location: Wilmington Branch | Schedule: Onsite Monday-Friday 7 am - 4:30 pm ... Respond to support requests via phone, email, chat, and ticketing system * Set up and configure new ...

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All JobsIt System Support Specialist Jobs

It System Support Specialist information

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$31.5K

$63.1K

$108.5K

How much do it system support specialist jobs pay per year?

As of Aug 10, 2026, the average yearly pay for it system support specialist in the United States is $63,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $74,000.00 per year, depending on experience, location, and employer.

What does an IT system support specialist do?

An IT System Support Specialist is responsible for maintaining, troubleshooting, and supporting computer systems, networks, and hardware within an organization. They assist users with technical issues, install and configure software, and ensure that all systems are running efficiently and securely. Additionally, they may perform regular system updates, manage backups, and provide training to end-users. Their goal is to minimize downtime and keep technology resources available and functioning properly.

What are the key skills and qualifications needed to thrive as an IT system support specialist, and why are they important?

To thrive as an IT System Support Specialist, you need strong problem-solving abilities, knowledge of computer hardware and software, and typically an associate's or bachelor's degree in information technology or a related field. Familiarity with operating systems (like Windows, macOS, and Linux), ticketing systems, networking tools, and certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP) are often required. Excellent communication, patience, and customer service skills help in effectively supporting users and resolving technical issues. These competencies are critical for ensuring system reliability, minimizing downtime, and maintaining user productivity.

What is the average salary for an IT System Support Specialist?

The average salary for an IT System Support Specialist in the US is approximately $55,000 to $70,000 per year, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced specialists with certifications like CompTIA or Microsoft can earn higher salaries. The role often requires strong troubleshooting skills and familiarity with operating systems and network hardware.

What are some common challenges an IT system support specialist faces when balancing multiple support requests, and how can these be managed effectively?

IT System Support Specialists often juggle several support tickets at once, ranging from urgent technical issues to routine maintenance tasks. Prioritizing requests based on severity and business impact is crucial, as is maintaining clear communication with users about expected response times. Utilizing ticketing systems, setting realistic expectations, and collaborating closely with other IT team members can help manage workloads efficiently and reduce stress. Developing strong organizational skills and staying adaptable are key to thriving in this fast-paced environment.

What is the difference between It System Support Specialist vs Network Support Technician?

AspectIt System Support SpecialistNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, field support
Primary ResponsibilitiesHardware/software troubleshooting, user supportNetwork setup, troubleshooting, maintenance
Industry UsageIT services, corporate sectorsTelecommunications, network providers

While both roles support IT infrastructure, the It System Support Specialist focuses on overall hardware and software support within organizations, whereas the Network Support Technician specializes in network-specific issues and infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

More about It System Support Specialist jobs
What job categories do people searching It System Support Specialist jobs look for? The top searched job categories for It System Support Specialist jobs are:
Infographic showing various It System Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,094 per year, or $30.3 per hour.

IT Support Specialist - Retail

AKIRA

Chicago, IL • On-site

$55K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Akira rating

5.7

Company rating: 5.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

AKIRA IT Support Specialist - Retail
In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 40+ stores across the United States, as well as a thriving eCommerce business (AKIRA.com). AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand.
AKIRA's culture has one very large, distinct difference from other fast-fashion competitors: Other-Worldly Customer Service and Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company.
The Position: IT Support Specialist - Retail
Location: HQ - Chicago, IL (On-Site)
Position Overview:
AKIRA is seeking an IT Support Specialist to ensure the smooth operation of our store-level technology systems. Reporting directly to the IT Manager, this role is pivotal in maintaining and troubleshooting IT infrastructure at the store level, ensuring minimal disruptions to business operations. This is an ideal position for a self-sufficient, experienced IT professional who excels in hands-on technical support and problem-solving in a fast-paced retail environment.
Essential Functions
  • Provide comprehensive support for store-level IT systems, including troubleshooting hardware, software, and network issues.
  • Serve as the primary point of contact for store IT issues, ensuring prompt resolution of escalated technical problems.
  • Manage IT tickets via the Service Desk system (Freshservice), handling more complex issues independently.
  • Maintain and troubleshoot a variety of store-level hardware devices, including POS systems (Shopify), printers, scanners, and tablets.
  • Perform hardware and software upgrades, updates, and maintenance to ensure store systems are always running at optimal performance.
  • Monitor and administer store networks, resolving connectivity issues and maintaining network security.
  • Administer users and permissions in Active Directory, ensuring accurate and up-to-date access for store staff.
  • Deploy and manage IT equipment in retail locations, ensuring proper setup and functionality.
  • Stay informed on system updates and industry trends to improve support efficiency and recommend potential enhancements.
  • Participate in an on-call support rotation, handling store-related IT issues during evenings and weekends as needed.
  • Troubleshoot network issues, including replacing and configuring access points and firewalls.
  • Understand network protocols and provide technical support to store associates to maximize system uptime.

Qualifications
  • Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.
  • 3-5 years of hands-on experience providing IT support in a retail, eCommerce, or similar environment.
  • Ability to work independently, prioritize tasks, and manage multiple issues simultaneously in a fast-paced retail setting.
  • Strong problem-solving skills with the ability to troubleshoot complex IT issues with minimal supervision.
  • Excellent written and verbal communication skills to collaborate effectively with store staff and the broader IT team.

The Ideal Candidate
  • Knowledge of POS systems (Shopify preferred), IT ticketing systems, and networking, including routers, switches, and firewalls (Cisco Meraki preferred).
  • Demonstrates a proactive approach to identifying and resolving store-level IT issues.
  • Has a strong understanding of retail IT systems and processes, with the ability to minimize operational disruptions.
  • Exhibits excellent organizational skills, attention to detail, and strong follow-through on tasks and projects.
  • Is comfortable working independently and managing responsibilities without direct supervision.
  • Brings a positive, can-do attitude and takes ownership of store-level IT operations.

Benefits & Perks:
AKIRA offers competitive benefits for full-time employees, including Medical, Dental, Vision, Pet Insurance, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and a generous employee discount. We're committed to internal growth, providing meaningful development and career advancement opportunities.
Job Type: Full-TimeWe are committed to fair and transparent compensation practices. Compensation for this position will be determined based on experience, qualifications, and other job-related factors. Additional compensation and benefits may also apply and will be discussed during the hiring process.
We may utilize AI-assisted and automated tools as part of the recruiting and hiring process. All employment decisions are made in compliance with applicable laws and without discrimination.
Department IT Role IT Support Specialist - Retail Locations Chicago Headquarters Yearly salary $55,000 - $60,000 Employment type Full-time

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