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Information Technology Support Specialist Jobs (NOW HIRING)

JST

IT Support Specialist

Albuquerque, NM · On-site

As an IT Support Support Specialist in the Joint Navigation Warfare Center (JNWC) you will help empower the Department of Defense's navigation warfare (NAVWAR) mission ensuring positioning ...

JST

IT Support Specialist

Albuquerque, NM · On-site

As an IT Support Support Specialist in the Joint Navigation Warfare Center (JNWC) you will help empower the Department of Defense's navigation warfare (NAVWAR) mission ensuring positioning ...

IMedia Technology

IT Support Specialist

Centerville, MA · On-site

$50K - $65K/yr

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we ...

Bear Country Inc

IT Support Specialist

Caledonia, WI

IT Support Specialist Bear Country, Inc.(BCI) which includes Jellystone Park and Resort in Caledonia, Bear Paw Adventure Park, The Ember Lodge, Christmas Carnival of Lights, and the Northern Lights ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

CFS

IT Support Specialist

Brooklyn, NY · On-site

$60K - $65K/yr

IT Support Specialist - Level 1 (100% On‑Site) Salary $60,000 - $65,000 Brooklyn A private high school in South Brooklyn is seeking a Level 1 IT Support Specialist to support ~450 students and 100 ...

TFL INC

IT Support Specialist

Omaha, NE · On-site

Description As an IT Support Specialist you are responsible for supporting company technology systems, troubleshooting hardware and software issues, and assisting employees with day-to-day technical ...

Addison Group

IT Support Specialist

Oklahoma City, OK · On-site

$50K - $65K/yr

Job Title: IT Support Specialist Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $50,000 - 65,000 / year depending on experience Benefits : The position is eligible for medical ...

UNITED WAREHOUSE COMPANY

IT Support Specialist

Wichita, KS · On-site

$45K - $50K/yr

POSITION OVERVIEW The IT Support Specialist is a people-oriented individual who supports the company's technology systems while working in a dynamic and fast paced environment. In this important role ...

One Spa World

IT Support Specialist

Coral Gables, FL · On-site

IT Support Specialist The Company One Spa World is a worldwide provider and innovator in the fields of beauty, wellness, rejuvenation and transformation across the globe on cruise ships and on land.

United Warehouse

Be Seen First

IT Support Specialist

Wichita, KS · On-site

$45K - $55K/yr

POSITION OVERVIEW The IT Support Specialist is a people-oriented individual who supports the company's technology systems while working in a dynamic and fast paced environment. In this important role ...

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Information Technology Support Specialist information

See salary details

$34.5K

$69.2K

$111.5K

How much do information technology support specialist jobs pay per year?

As of Aug 21, 2026, the average yearly pay for information technology support specialist in the United States is $69,237.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $94,000.00 per year, depending on experience, location, and employer.

What is an information technology support specialist?

Information Technology (IT) Support Specialists are professionals who assist individuals and organizations with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide technical guidance, and help maintain the smooth operation of IT infrastructure. Their responsibilities can include installing and configuring computer equipment, answering user questions, resolving network issues, and ensuring data security. IT Support Specialists often work in a help desk environment and may provide support in person, over the phone, or remotely. They play a crucial role in keeping businesses running efficiently by minimizing downtime and addressing technology challenges.

What are some common challenges faced by information technology support specialists in a fast-paced workplace?

Information Technology Support Specialists often encounter challenges such as managing multiple support requests simultaneously, prioritizing urgent issues, and adapting quickly to new technologies or software updates. In a fast-paced environment, balancing routine maintenance tasks with unexpected technical problems can be demanding, requiring strong organizational and problem-solving skills. Additionally, effective communication is crucial, as IT Support Specialists frequently collaborate with colleagues who have varying levels of technical expertise, ensuring clear and patient assistance.

What are the key skills and qualifications needed to thrive as an information technology support specialist, and why are they important?

To thrive as an Information Technology Support Specialist, you need a solid understanding of computer hardware, software, networking, and troubleshooting, often backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Strong communication, problem-solving abilities, and patience are essential soft skills for supporting users and resolving technical issues efficiently. These skills and qualities ensure timely issue resolution, minimize downtime, and enhance user satisfaction in any organization.

What is the difference between Information Technology Support Specialist vs Network Technician?

AspectInformation Technology Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT SupportCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, cabling, routers, switches
Employer & Industry UsageIT departments across various industries, tech support firmsTelecommunications, network service providers, large enterprises

The main difference is that an Information Technology Support Specialist focuses on troubleshooting and supporting end-users with hardware and software issues, while a Network Technician specializes in maintaining and repairing network infrastructure. Both roles require technical certifications and are essential in IT environments, but they serve different operational needs.

Is information technology support specialist hard to become an information technology support specialist?

Becoming an information technology support specialist typically requires a basic understanding of computer systems, networking, and troubleshooting skills, often gained through an associate degree or certifications like CompTIA A+. While some entry-level roles are accessible with minimal experience, advancing in the field may require additional training or certifications. The job can be accessible for those with technical aptitude and a willingness to learn on the job.

Is information technology worth information technology to be a support specialist?

A support specialist in information technology plays a key role in troubleshooting hardware and software issues, maintaining systems, and assisting users. The role often requires technical skills, certifications like CompTIA A+ or Network+, and the ability to work in fast-paced environments, making it a valuable career path for those interested in technology support.
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The top employers for Information Technology Support Specialist jobs are:

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States with the most job openings for Information Technology Support Specialist jobs include:

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The top searched job categories for Information Technology Support Specialist jobs are:

Information Technology Support Specialist jobs near you
Infographic showing various Information Technology Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,237 per year, or $33.3 per hour.

IT Support Specialist

American IT Solutions Inc

Hamden, CT • Hybrid

$80K/yr

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

IT Support Specialist

Managed Services & Business Development

Hybrid Office & Field | 3?5 Years of Experience | Client-Facing Role

Position Summary

American IT Solutions is seeking an experienced IT Support Specialist to join our Managed Services team. This hybrid office-and-field position combines hands-on technical support, client relationship management, and business-development support.

The successful candidate will provide onsite and remote IT services to existing clients while helping identify and develop new business opportunities. This position is well suited for an IT professional who enjoys solving technical problems, working directly with clients, and contributing to company growth.

Base salary range

$25-$29

Annual technical-performance bonus

Up to $3,000

Business-development commissions

Uncapped

Expected total compensation

$66,000?$78,000

High-performer potential

$80,000+

Candidate-friendly benefits

  • Mileage reimbursement or company vehicle
  • Company cellphone and laptop
  • Health insurance contribution
  • 401(k) match of 3% regardless of contribution
  • 10 Days PTO plus paid holidays
  • Certification and training reimbursement
  • Comp time or additional pay for substantial after-hours work

Key Responsibilities

Managed IT Services and Technical Support

  • Provide onsite and remote technical support for managed-services clients.
  • Troubleshoot and resolve hardware, software, network, cloud, security, and connectivity issues.
  • Install, configure, maintain, and support desktops, laptops, printers, mobile devices, networking equipment, and related technologies.
  • Support Microsoft Windows, Microsoft 365, Active Directory, email, user accounts, permissions, and cloud-based applications.
  • Assist with the administration and monitoring of servers, networks, backups, endpoint protection, patching, and cybersecurity solutions.
  • Monitor client environments and proactively identify technical risks, performance issues, and service needs.
  • Assist with new-client onboarding, technology assessments, equipment deployments, and managed-services implementations.
  • Perform workstation installations, system upgrades, equipment replacements, and basic technology migrations.
  • Escalate complex technical issues to senior team members, vendors, or third-party providers when necessary.
  • Maintain accurate service tickets, technical documentation, asset records, and client information.
  • Follow established service procedures, security requirements, and client-specific standards.
  • Recommend practical technology improvements that strengthen security, reliability, productivity, and operational efficiency.
  • Communicate clearly and professionally with technical and nontechnical client contacts.
  • Participate in scheduled after-hours support or project work when required.

Client Development and Sales Support

  • Identify potential service opportunities while supporting existing and prospective clients.
  • Build positive relationships with client contacts and recognize technology needs that American IT Solutions may be able to address.
  • Prospect for potential managed-services clients through phone calls, email outreach, professional networking, referrals, and community involvement.
  • Attend networking functions, industry events, trade shows, and business-development meetings.
  • Participate in discovery meetings to help evaluate prospective clients? technology environments, business objectives, operational challenges, and service requirements.
  • Assist with technical assessments, solution recommendations, presentations, proposals, scopes of work, and cost estimates.
  • Explain technical solutions and service recommendations in clear business terms.
  • Help promote American IT Solutions? managed IT, cybersecurity, backup, cloud communications, infrastructure, hardware, and technical support services.
  • Document prospects, opportunities, follow-up activities, and sales progress.
  • Assist with transitioning newly acquired clients from the sales

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