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Information Technology Support Specialist Jobs (NOW HIRING)

Global IT Family

IT Support Specialist

Conyers, GA · On-site

Title: IT Support Specialist Location: Conyers, GA Duration: 12+ Months Onsite Required Skills: Knowledge of basic network troubleshooting. Knowledge of Microsoft Windows Active Directory - Domain ...

CFS

IT Support Specialist

Muskegon, MI · On-site

$20 - $25/hr

Position: IT Support Specialist Hourly Rate: $20-$25/Hr Location: Muskegon, MI | Onsite Job Type: Contract | Immediate start Overview of the IT Support Specialist Position: The IT Support Specialist ...

CFS

IT Support Specialist

Grand Rapids, MI · On-site

$50K - $55K/yr

Position: IT Support Specialist Location: Grand Rapids, MI (Hybrid) Salary: $50,000-55,000 Benefits: Comprehensive health coverage, 401(k) with match, PTO, and additional employee benefits. About the ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist will serve as the in-house IT assistant to the Lead Engineer for growing 50+-employee firm, including resolving user-specific and basic ...

EmergeOrtho

IT Support Specialist

Greensboro, NC

Join EmergeOrtho as our IT Support Specialist! EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and the remote workforce. This role resolves escalated incidents and service requests, configures and ...

JST

IT Support Specialist

Albuquerque, NM · On-site

As an IT Support Support Specialist in the Joint Navigation Warfare Center (JNWC) you will help empower the Department of Defense's navigation warfare (NAVWAR) mission ensuring positioning ...

JST

IT Support Specialist

Albuquerque, NM · On-site

As an IT Support Support Specialist in the Joint Navigation Warfare Center (JNWC) you will help empower the Department of Defense's navigation warfare (NAVWAR) mission ensuring positioning ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist supports and manages, in coordination with the Applications Support Specialist, and with the Company's outsourced managed services ...

Metric DCX

IT Support Specialist

Nashville, TN · On-site

IT Support Specialist - Nashville About the Role We are seeking an IT Support Specialist to join an IT team for a Construction Firm. This role provides remote and deskside technical support, assists ...

IMedia Technology

IT Support Specialist

Centerville, MA · On-site

$50K - $65K/yr

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we ...

Bear Country Inc

IT Support Specialist

Caledonia, WI

IT Support Specialist Bear Country, Inc.(BCI) which includes Jellystone Park and Resort in Caledonia, Bear Paw Adventure Park, The Ember Lodge, Christmas Carnival of Lights, and the Northern Lights ...

Next Step Systems

IT Support Specialist

Tucson, AZ · On-site

IT Support Specialist, Tucson, AZ Under direct supervision, the IT Support Specialist will install, modify and make minor repairs to personal computer hardware and software systems, and provide ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

Next Step Systems

IT Support Specialist

Tucson, AZ · On-site

IT Support Specialist, Tucson, AZ The IT Support Specialist will install, modify and make minor repairs to personal computer hardware and software systems, and provide technical advice and support to ...

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Information Technology Support Specialist information

See salary details

$34.5K

$69.2K

$111.5K

How much do information technology support specialist jobs pay per year?

As of Aug 24, 2026, the average yearly pay for information technology support specialist in the United States is $69,237.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $94,000.00 per year, depending on experience, location, and employer.

What is an information technology support specialist?

Information Technology (IT) Support Specialists are professionals who assist individuals and organizations with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide technical guidance, and help maintain the smooth operation of IT infrastructure. Their responsibilities can include installing and configuring computer equipment, answering user questions, resolving network issues, and ensuring data security. IT Support Specialists often work in a help desk environment and may provide support in person, over the phone, or remotely. They play a crucial role in keeping businesses running efficiently by minimizing downtime and addressing technology challenges.

What are some common challenges faced by information technology support specialists in a fast-paced workplace?

Information Technology Support Specialists often encounter challenges such as managing multiple support requests simultaneously, prioritizing urgent issues, and adapting quickly to new technologies or software updates. In a fast-paced environment, balancing routine maintenance tasks with unexpected technical problems can be demanding, requiring strong organizational and problem-solving skills. Additionally, effective communication is crucial, as IT Support Specialists frequently collaborate with colleagues who have varying levels of technical expertise, ensuring clear and patient assistance.

What are the key skills and qualifications needed to thrive as an information technology support specialist, and why are they important?

To thrive as an Information Technology Support Specialist, you need a solid understanding of computer hardware, software, networking, and troubleshooting, often backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with help desk ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Strong communication, problem-solving abilities, and patience are essential soft skills for supporting users and resolving technical issues efficiently. These skills and qualities ensure timely issue resolution, minimize downtime, and enhance user satisfaction in any organization.

What is the difference between Information Technology Support Specialist vs Network Technician?

AspectInformation Technology Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT SupportCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, cabling, routers, switches
Employer & Industry UsageIT departments across various industries, tech support firmsTelecommunications, network service providers, large enterprises

The main difference is that an Information Technology Support Specialist focuses on troubleshooting and supporting end-users with hardware and software issues, while a Network Technician specializes in maintaining and repairing network infrastructure. Both roles require technical certifications and are essential in IT environments, but they serve different operational needs.

Is information technology support specialist hard to become an information technology support specialist?

Becoming an information technology support specialist typically requires a basic understanding of computer systems, networking, and troubleshooting skills, often gained through an associate degree or certifications like CompTIA A+. While some entry-level roles are accessible with minimal experience, advancing in the field may require additional training or certifications. The job can be accessible for those with technical aptitude and a willingness to learn on the job.

Is information technology worth information technology to be a support specialist?

A support specialist in information technology plays a key role in troubleshooting hardware and software issues, maintaining systems, and assisting users. The role often requires technical skills, certifications like CompTIA A+ or Network+, and the ability to work in fast-paced environments, making it a valuable career path for those interested in technology support.
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Information Technology Support Specialist jobs near you
Infographic showing various Information Technology Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,237 per year, or $33.3 per hour.

Information Technology Support Specialist

General Dynamics Information Technology

Annapolis Junction, MD • On-site

$34.74 - $47/hr

Full-time

Medical, Retirement

Re-posted 10 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

87th of 225 rated it services

Job description

Share
REQ#: RQ225531Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT youll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.
HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
WHAT YOULL NEED TO SUCCEED:
Required Experience: 3+ years of related experience
Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools

Required: Security+ certificate is required within 6 months of start date
Security Clearance Level: TS/SCI w/Poly required before start date
Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned

Location: On-Site in Annapolis Junction, MD
US Citizenship Required


GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from

#GREENWAY

#ITPolyMD

#GDPoly

Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Security+ - CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $34.74 - $47.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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