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Information Technology Support Assistant Jobs (NOW HIRING)

Lyons USD 405

IT Assistant

Lyons, KS

$15.50 - $21.25/hr

IT Assistant Title: Technology Support Assistant Pay Rate: See Classified Handbook Supervisor: Director of Technology USD 405 General Summary : We're seeking a tech savvy individual to provide ...

Trulieve

IT Support Tech

Tallahassee, FL · On-site

$19.50 - $26.50/hr

Troubleshoot network-related issues and assist with MDM platform management. * Collaborate with IT Service Management to ensure a seamless support experience. * Audit and streamline manual software ...

mcw

IT Support Tech, Senior

Minneapolis, MN · On-site

$22.50 - $30.75/hr

The IT Support Technician provides comprehensive technical support across the organization ... Support: * Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting * Monitor and ...

Anthropic

Manager, IT Support

New York, NY · On-site

$230K - $265K/yr

... assistant, the human ticket queue behind it, walk-ups and desk-side help, hardware swaps ... You'll manage a team of IT Support Engineers across San Francisco, New York, and Seattle-hiring ...

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...

MKS2 Technologies

Assistant IT Support Lead

Liberty, NC · On-site

$125K - $130K/yr

The Assistant IT Support Lead serves as a key member of the cybersecurity team responsible for maintaining system accreditation, administering RMF packages, supporting security assessments, and ...

Desert IT Solutions

IT Support Technician

Dallas, TX · On-site

$50K - $60K/yr

Reports to: IT Support Manager Pay Rate: 50,000 - 60,000 Annually Duties and Responsibilities ... Remotely assist users with desktop, server, point of sale, business management programs, network or ...

HDR

IT Support Specialist

San Diego, CA · On-site

In the role of IT Support Specialist, we'll count on you to ... Apply technology to address business needs and constraints * Assist staff to achieve efficient and ...

Brown Group

IT Support Tech

Ridgeland, MS · On-site

$18.75 - $25.50/hr

The IT Support Tech will assist the IT department in all aspects of networking, micro market installation and maintenance, firewall management, running network cable and electronic device support.

Velociti

IT Support Specialist

Riverside, MO · On-site

Power Technology Forward as an IT Support Specialist at Velociti! Location: Riverside, MO (On-Site ... person support . * Assist with the setup and configuration of peripherals, including printers ...

SPS North America

IT Support

Chicago, IL

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

Boisset Collection

IT Support Technician

Saint Helena, CA · On-site

$70K - $75K/yr

Position Summary The IT Support Technician provides hands-on technical support to employees across ... Identity Support * Assist with Microsoft 365 user administration, including account setup ...

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Information Technology Support Assistant information

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How much do information technology support assistant jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for information technology support assistant in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What does an information technology support assistant do?

An Information Technology Support Assistant provides technical support and assistance to users within an organization. They help troubleshoot hardware and software issues, set up new equipment, install software, and ensure that IT systems are running smoothly. Their responsibilities may also include maintaining records of IT assets and assisting with basic network support. They act as the first point of contact for IT-related problems and escalate more complex issues to higher-level technicians or specialists. This role is essential in keeping an organization's technology functioning efficiently.

What are the key skills and qualifications needed to thrive as an information technology support assistant?

To thrive as an Information Technology Support Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, usually supported by an associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is essential. Outstanding problem-solving, patience, and clear communication skills help you effectively assist end-users and resolve issues efficiently. These skills and qualities are crucial for minimizing downtime, maintaining productivity, and ensuring smooth IT operations in any organization.

What are some typical challenges information technology support assistants face when supporting end-users, and how can they be managed effectively?

Information Technology Support Assistants often encounter challenges such as troubleshooting a wide variety of hardware and software issues, addressing urgent requests under time pressure, and communicating technical information to non-technical users. Managing these challenges effectively involves developing strong problem-solving skills, remaining patient and empathetic, and continuously updating technical knowledge. Building good relationships with end-users and maintaining clear documentation can also streamline support processes and minimize recurring issues.

What is the difference between Information Technology Support Assistant vs Help Desk Technician?

AspectInformation Technology Support AssistantHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI Support Center Analyst (often preferred)
Work EnvironmentOffice, on-site, or remote support for end-usersHelp desk, call center, or remote troubleshooting
Employer & Industry UsageIT departments in various industries, educational institutionsIT support centers, corporate help desks, tech companies
Common Search & ComparisonYesYes

The main difference between an Information Technology Support Assistant and a Help Desk Technician lies in their scope and typical responsibilities. Support Assistants often provide basic technical support and assist with hardware and software issues, while Help Desk Technicians handle more complex troubleshooting and customer inquiries. Both roles require similar certifications and are found in similar environments, but the Help Desk Technician usually deals with higher-level technical problems and customer interactions.

What is the role of an Information Technology Support Assistant?

An Information Technology Support Assistant provides technical assistance to users by troubleshooting hardware, software, and network issues. They often install, maintain, and repair computer systems and may use tools like ticketing systems to track support requests, requiring good communication skills and basic knowledge of operating systems and networking. Their role ensures the smooth operation of technology within an organization.

What qualifications do I need for an Information Technology Support Assistant?

An Information Technology Support Assistant typically needs a high school diploma or equivalent, with many employers preferring an associate degree or relevant certifications such as CompTIA A+. Strong problem-solving skills, knowledge of computer hardware and software, and familiarity with operating systems and networking are essential for the role.

What cities are hiring for Information Technology Support Assistant jobs?

Cities with the most Information Technology Support Assistant job openings:

What states have the most Information Technology Support Assistant jobs?

States with the most job openings for Information Technology Support Assistant jobs include:

What are popular job titles related to Information Technology Support Assistant jobs?

For Information Technology Support Assistant jobs, the most frequently searched job titles are:

IT Support Assistant

Birmingham, AL

Church of the Highlands
See more jobs at Church of the Highlandsexternal

$15 - $20/hr

Full-time

Re-posted 4 days ago

Job description

Purpose of the Job:

The IT Support Assistant provides front-line technical support to team, volunteers, and guests by assisting with routine technology issues and administrative tasks within the Information Technology department. This role serves as a welcoming first point of contact for walk-in support requests, assists with equipment deployment and inventory management, and supports the overall efficiency of the IT team by performing a variety of operational and administrative duties.

Essential Responsibilities

Technical Support

  • Assist walk-in visitors with basic IT-related questions and technical issues.
  • Respond to Tier 1 support requests submitted through the IT ticketing system.
  • Troubleshoot common hardware, software, printer, mobile device, and account-related issues.
  • Escalate complex or unresolved issues to appropriate IT team members.
  • Provide excellent customer service while maintaining a positive and professional attitude.

Equipment & Asset Management

  • Receive, inspect, and unbox newly delivered technology equipment.
  • Assist with inventory tracking, labeling, and organization of IT assets.
  • Prepare computers, peripherals, and other devices for deployment to team and ministries.
  • Maintain an organized and clean equipment storage area.

Administrative & Operational Support

  • Assist the Administrative Assistant with stocking workroom refrigerators and other supply areas as needed.
  • Assist the Administrative Assistant with maintaining the cleanliness and organization of shared workspaces.
  • Support department projects and office operations as assigned.

Professional Development

  • Learn and become familiar with the organization's IT systems, applications, and support processes.
  • Develop technical knowledge and troubleshooting skills to improve support response effectiveness.
  • Participate in team meetings, training sessions, and ongoing learning opportunities.

Additional Responsibilities

  • Follow established IT policies, procedures, and security standards.
  • Perform other duties as assigned to support the IT department and organizational objectives.

Qualifications

  • High school diploma or equivalent.
  • Basic understanding of computer hardware, software, and mobile devices.
  • Strong customer service and communication skills.
  • Ability to learn new technologies and systems quickly.
  • Strong organizational skills and attention to detail.
  • Ability to lift and move technology equipment and packages as needed.

Attributes

  • Fun / Enjoyable
  • Excellent interpersonal skills
  • Life-giving attitude
  • Loyal and possesses a servant's heart
  • Must be committed to the vision of Highlands to fulfill the Great Commission with integrity and passion
  • Strong written, oral communication, and interpersonal skills
  • Daily contact with members of IT team
  • Works and frequently connects with all Highlands teams and other ministries and their leadership.


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