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Information Technology Support Assistant Jobs in Iowa

mcw

IT Support Tech

Des Moines, IA · On-site

$21 - $28.75/hr

The IT Support Technician provides comprehensive technical support across the organization ... Network & Infrastructure Support: * Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity ...

Reicks View Farms

IT Support Technician

Lawler, IA · On-site

$20 - $27.50/hr

Reicks View Farms is seeking an experienced IT Support Technician to join our office team. We are ... AgTech Integration: Assist in integrating IT systems with farm equipment on-site. * Vendor ...

Miamioh

Tech Support Student Assistant

Armstrong, IA · On-site

Job Title Tech Support Student Assistant Department IT Process and Planning JM Worker Type Student (Fixed Term) Pay Information For hourly student pay rates, please visit the Student Job ...

Involta, LLC

IT Support Specialist - Nights

Marion, IA · On-site

$37K - $50K/yr

The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem ...

U.S. Navy

IT Support Specialist

Anamosa, IA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Montrose, IA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Malvern, IA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Fredericksburg, IA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Graettinger, IA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Moville, IA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Ainsworth, IA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Neola, IA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Onawa, IA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Osceola, IA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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All JobsInformation Technology Support JobsInformation Technology Support Assistant JobsInformation Technology Support Assistant Jobs in Iowa

Information Technology Support Assistant information

See Iowa salary details

$11

$17

$24

How much do information technology support assistant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for information technology support assistant in Iowa is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.18 per hour, depending on experience, location, and employer.

What does an information technology support assistant do?

An Information Technology Support Assistant provides technical support and assistance to users within an organization. They help troubleshoot hardware and software issues, set up new equipment, install software, and ensure that IT systems are running smoothly. Their responsibilities may also include maintaining records of IT assets and assisting with basic network support. They act as the first point of contact for IT-related problems and escalate more complex issues to higher-level technicians or specialists. This role is essential in keeping an organization's technology functioning efficiently.

What are the key skills and qualifications needed to thrive as an information technology support assistant?

To thrive as an Information Technology Support Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, usually supported by an associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is essential. Outstanding problem-solving, patience, and clear communication skills help you effectively assist end-users and resolve issues efficiently. These skills and qualities are crucial for minimizing downtime, maintaining productivity, and ensuring smooth IT operations in any organization.

What are some typical challenges information technology support assistants face when supporting end-users, and how can they be managed effectively?

Information Technology Support Assistants often encounter challenges such as troubleshooting a wide variety of hardware and software issues, addressing urgent requests under time pressure, and communicating technical information to non-technical users. Managing these challenges effectively involves developing strong problem-solving skills, remaining patient and empathetic, and continuously updating technical knowledge. Building good relationships with end-users and maintaining clear documentation can also streamline support processes and minimize recurring issues.

What is the difference between Information Technology Support Assistant vs Help Desk Technician?

AspectInformation Technology Support AssistantHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI Support Center Analyst (often preferred)
Work EnvironmentOffice, on-site, or remote support for end-usersHelp desk, call center, or remote troubleshooting
Employer & Industry UsageIT departments in various industries, educational institutionsIT support centers, corporate help desks, tech companies
Common Search & ComparisonYesYes

The main difference between an Information Technology Support Assistant and a Help Desk Technician lies in their scope and typical responsibilities. Support Assistants often provide basic technical support and assist with hardware and software issues, while Help Desk Technicians handle more complex troubleshooting and customer inquiries. Both roles require similar certifications and are found in similar environments, but the Help Desk Technician usually deals with higher-level technical problems and customer interactions.

What is the role of an Information Technology Support Assistant?

An Information Technology Support Assistant provides technical assistance to users by troubleshooting hardware, software, and network issues. They often install, maintain, and repair computer systems and may use tools like ticketing systems to track support requests, requiring good communication skills and basic knowledge of operating systems and networking. Their role ensures the smooth operation of technology within an organization.

What qualifications do I need for an Information Technology Support Assistant?

An Information Technology Support Assistant typically needs a high school diploma or equivalent, with many employers preferring an associate degree or relevant certifications such as CompTIA A+. Strong problem-solving skills, knowledge of computer hardware and software, and familiarity with operating systems and networking are essential for the role.

What cities in Iowa are hiring for Information Technology Support Assistant jobs?

Cities in Iowa with the most Information Technology Support Assistant job openings:

IT Support Tech

Des Moines, IA • On-site

mcw
Construction • 1 - 10 employees
Learn more about mcwexternal

$21 - $28.75/hr

Full-time

Posted 21 days ago

Job description

We’re currently seeking an IT Support Tech to join our team!

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by resolving hardware, software, and network issues independently and collaboratively. With increased scope and autonomy, it contributes to system deployment, infrastructure reliability, and documentation that empowers end users and junior technicians.

What You Will Do:

Technical Support & Troubleshooting: 

  • Deliver Tier 1–2 support for internal users across multiple sites.
  • Resolve a broad range of hardware and software issues via the service desk.
  • Independently diagnose and troubleshoot complex problems; escalate where necessary.
  • Foster relationships with end users through responsive communication and issue resolution.

System Configuration & Maintenance:

  • Build and configure systems including desktops, laptops, and peripheral devices.
  • Perform Installs, updates, patching, and preventative maintenance of software and IT assets per company standards.
  • Support lifecycle management of IT equipment across locations.

Network & Infrastructure Support:

  • Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting.
  • Monitor and maintain network devices, addressing routine performance issues.
  • Contribute to infrastructure improvements and system reliability.

Documentation & Field Support:

  • Develop and update technical documentation and user guides.
  • Maintain service records in the ticketing platform.

Note: The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary.

How You Will Shine:

Education:

  • High school diploma or GED required.
  • Associate’s degree in Information Technology or a related field preferred.

Experience:

  • Minimum of 2 years of experience in IT support or a related technical role.
  • Familiarity with Microsoft Office Suite and service desk platforms.
  • Experience supporting diverse IT environments and troubleshooting hardware/software issues.
  • Licenses/Certifications (preferred):

  • CompTIA Fundamentals +/ CompTIA A + or Comparable.

Ability to Travel:

  • Up to 25%

Knowledge, Skills, & Abilities:

  • Strong desire to learn and grow in a technical environment.
  • Excellent customer service and organizational skills.
  • Effective written and verbal communication abilities.
  • Ability to multi-task and manage time efficiently.
  • Proficiency in supporting diverse networks and IT systems.
  • Willingness to travel frequently and adjust to changing schedules.

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