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Information Technology Support Assistant Jobs in California

mcw

IT Support Tech, Senior

Bakersfield, CA · On-site

$22.25 - $30.50/hr

The IT Support Technician provides comprehensive technical support across the organization ... Support: * Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting * Monitor and ...

mcw

IT Support Tech, Senior

Bakersfield, CA

$22.25 - $30.50/hr

The IT Support Technician provides comprehensive technical support across the organization ... Support: * Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting * Monitor and ...

HDR

IT Support Specialist

San Diego, CA · On-site

In the role of IT Support Specialist, we'll count on you to ... Apply technology to address business needs and constraints * Assist staff to achieve efficient and ...

HDR

IT Support Specialist

San Diego, CA · On-site

In the role of IT Support Specialist, we'll count on you to ... Apply technology to address business needs and constraints * Assist staff to achieve efficient and ...

Foxconn Assembly LLC

IT Support Supervisor

Sunnyvale, CA · On-site

$90K - $120K/yr

IT Support Supervisor Location: San Jose/ Sunnyvale Position Summary The IT Support Supervisor is ... Manage IT hardware and software inventories and assist with technology purchasing and lifecycle ...

ElevenLabs

IT Support

San Francisco, CA · On-site

Device lifecycle management : assist with laptop procurement, setup, returns, and secure wiping * Office IT support : provide on-hand support to our colleagues in our San Francisco office * AV ...

ASUS Computer International

IT Support

Fremont, CA · On-site

Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle ... Ability to lift to 50 pounds for short periods of time "with assistant if required". $28.84-$31.25 ...

ASUS

IT Support

Fremont, CA · On-site

$28.84 - $31.25/hr

Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle ... Ability to lift to 50 pounds for short periods of time "with assistant if required". $28.84-$31.25 ...

ElevenLabs

IT Support

San Francisco, CA · On-site

Device lifecycle management : assist with laptop procurement, setup, returns, and secure wiping * Office IT support : provide on-hand support to our colleagues in our San Francisco office * AV ...

ASUS Computer International

IT Support

Fremont, CA · On-site

$28.84 - $31.25/hr

Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle ... Ability to lift to 50 pounds for short periods of time "with assistant if required". $28.84-$31.25 ...

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All JobsInformation Technology Support JobsInformation Technology Support Assistant JobsInformation Technology Support Assistant Jobs in California

Information Technology Support Assistant information

See California salary details

$11

$18

$25

How much do information technology support assistant jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for information technology support assistant in California is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What does an information technology support assistant do?

An Information Technology Support Assistant provides technical support and assistance to users within an organization. They help troubleshoot hardware and software issues, set up new equipment, install software, and ensure that IT systems are running smoothly. Their responsibilities may also include maintaining records of IT assets and assisting with basic network support. They act as the first point of contact for IT-related problems and escalate more complex issues to higher-level technicians or specialists. This role is essential in keeping an organization's technology functioning efficiently.

What are the key skills and qualifications needed to thrive as an information technology support assistant?

To thrive as an Information Technology Support Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, usually supported by an associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is essential. Outstanding problem-solving, patience, and clear communication skills help you effectively assist end-users and resolve issues efficiently. These skills and qualities are crucial for minimizing downtime, maintaining productivity, and ensuring smooth IT operations in any organization.

What are some typical challenges information technology support assistants face when supporting end-users, and how can they be managed effectively?

Information Technology Support Assistants often encounter challenges such as troubleshooting a wide variety of hardware and software issues, addressing urgent requests under time pressure, and communicating technical information to non-technical users. Managing these challenges effectively involves developing strong problem-solving skills, remaining patient and empathetic, and continuously updating technical knowledge. Building good relationships with end-users and maintaining clear documentation can also streamline support processes and minimize recurring issues.

What is the difference between Information Technology Support Assistant vs Help Desk Technician?

AspectInformation Technology Support AssistantHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI Support Center Analyst (often preferred)
Work EnvironmentOffice, on-site, or remote support for end-usersHelp desk, call center, or remote troubleshooting
Employer & Industry UsageIT departments in various industries, educational institutionsIT support centers, corporate help desks, tech companies
Common Search & ComparisonYesYes

The main difference between an Information Technology Support Assistant and a Help Desk Technician lies in their scope and typical responsibilities. Support Assistants often provide basic technical support and assist with hardware and software issues, while Help Desk Technicians handle more complex troubleshooting and customer inquiries. Both roles require similar certifications and are found in similar environments, but the Help Desk Technician usually deals with higher-level technical problems and customer interactions.

What is the role of an Information Technology Support Assistant?

An Information Technology Support Assistant provides technical assistance to users by troubleshooting hardware, software, and network issues. They often install, maintain, and repair computer systems and may use tools like ticketing systems to track support requests, requiring good communication skills and basic knowledge of operating systems and networking. Their role ensures the smooth operation of technology within an organization.

What qualifications do I need for an Information Technology Support Assistant?

An Information Technology Support Assistant typically needs a high school diploma or equivalent, with many employers preferring an associate degree or relevant certifications such as CompTIA A+. Strong problem-solving skills, knowledge of computer hardware and software, and familiarity with operating systems and networking are essential for the role.

What cities in California are hiring for Information Technology Support Assistant jobs?

Cities in California with the most Information Technology Support Assistant job openings:

IT Support Assistant

Roseville, CA • On-site

Advanced Integrated Pest Management
Facilities Support Services • 51 - 200 employees
Learn more about Advanced Integrated Pest Managementexternal

$22 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Key responsibilities

  • Serve as the first point of contact for IT support requests and resolve common hardware, software, account, and access issues.

  • Set up, configure, deploy, and support company computers, mobile devices, phones, peripherals, and other end-user technology.

  • Support employee onboarding and offboarding by provisioning or removing accounts, access, software, licenses, and assigned devices.

Job description

Grow Your IT Career with Advanced IPM

Are you ready to grow your career in a supportive, family-owned environment? Do you want to play a crucial role in keeping the technology our teams rely on connected, secure, and running smoothly? Advanced IPM is looking for a service-minded IT Administrator who enjoys solving problems and helping people. We believe that exceeding expectations is the cornerstone of our success, and we're eager to invest in the right person for this role. Build your technology career while supporting a stable, growing organization.

About Advanced IPM:

Since 1981, Advanced IPM has been a trusted, family-owned and operated company, delivering top-tier service across California and Nevada. Recognized as a "Top 100" firm nationally, we are dedicated to providing exceptional service with a "Service before Self" mindset.

Join us and take pride in being part of a team that values your growth and success.

We're looking for a friendly, organized, and dependable IT Administrator to provide prompt frontline technology support for team members across our corporate, branch, and field operations.

Position Summary:

  • Serve as the first point of contact for IT support requests and resolve common hardware, software, account, and access issues.
  • Set up, configure, deploy, and support company computers, mobile devices, phones, peripherals, and other end-user technology.
  • Support employee onboarding and offboarding by provisioning or removing accounts, access, software, licenses, and assigned devices.
  • Administer user accounts, permissions, and access across Microsoft 365 and other company business systems.
  • Provide remote and in-person technical support to corporate employees, branch locations, and field personnel.
  • Support company software, communication platforms, cybersecurity tools, and access-control systems; promptly identify and escalate suspected security incidents, phishing attempts, compromised accounts, and lost or stolen devices.
  • Maintain accurate service tickets and IT documentation, coordinate device assignments and returns, escalate complex issues, and assist senior IT staff with audits, rollouts, and departmental projects.

Qualifications:

  • High school diploma or equivalent is required.
  • Associate's degree, technical certificate, or relevant certification such as CompTIA A+, Network+, or Microsoft 365 Fundamentals is preferred.
  • One to two years of help desk, IT support, or related experience is preferred; strong internal candidates with demonstrated technical aptitude and reliability will also be considered.
  • Working knowledge of Microsoft 365, computer hardware, mobile devices, networking, and common business technology.
  • Experience with ticketing systems (Jira preferred) and basic mobile device management is preferred.
  • Strong customer-service, communication, organization, and troubleshooting skills, with careful attention to documentation and follow-through.
  • Professionalism, discretion, confidentiality, and a valid driver's license with an acceptable DMV record for occasional branch travel.

Benefits:

  • Competitive Compensation
  • Medical, Dental, Vision & Chiropractic Insurance
  • Life Insurance
  • 401(k) with Employer Match
  • Paid Time Off & Paid Holidays
  • Employee Assistance Program (EAP)
  • Leadership Development
  • Career Advancement Opportunities

Why Choose Advanced IPM?

At Advanced IPM we value providing opportunities for growth and development. We prioritize our employees’ well-being and success.

Advanced IPM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Come be a part of our dynamic team