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Information Technology Support Coordinator Jobs

Vision IT

IT Coordinator

Idaho Falls, ID · On-site

Key ResponsibilitiesIT Support & Coordination * Provide day-to-day IT support to NRLFO personnel and coordinate specialized technical support with site IT organizations. * Respond to general IT ...

Link Technologies

IT Support

Las Vegas, NV · On-site

$20.50 - $28.25/hr

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently looking for IT Support to join our team. Key Tasks: - Perform imaging, testing, and deployment of iPads ...

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...

Foxys IT Services

IT Support Technician

Kings Mountain, NC · On-site

$20.75 - $28.50/hr

We are looking for experienced IT Support Technicians to join an enterprise IT support project as an Independent Contractor, providing on-site support to one of our clients in North Carolina. Key ...

SPS North America

IT Support

Chicago, IL · On-site

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

Ivy Tech

IT Support (Evansville)

Evansville, IN · On-site

$18 - $19.25/hr

Under the direction of the IT Director, the IT Support position will provide support of the daily ... Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US ...

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How much do information technology support coordinator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for information technology support coordinator in the United States is $22.89, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $25.72 per hour, depending on experience, location, and employer.

What does an Information Technology Support Coordinator do?

An Information Technology Support Coordinator oversees and manages IT support services within an organization. They are responsible for coordinating help desk operations, troubleshooting technical issues, and ensuring that staff have reliable access to necessary technology resources. This role often involves supervising support staff, maintaining hardware and software inventories, and implementing IT policies and procedures. The coordinator acts as a bridge between technical teams and end users, ensuring that IT operations run smoothly and efficiently.

What are some common challenges faced by an Information Technology Support Coordinator and how can they be addressed?

Information Technology Support Coordinators often encounter challenges such as managing a high volume of support requests, prioritizing urgent issues, and communicating effectively with both technical and non-technical staff. To address these challenges, it's important to develop strong organizational skills, maintain up-to-date knowledge of company systems, and use ticketing systems to track and resolve issues efficiently. Additionally, fostering good relationships with team members and other departments can help streamline problem-solving and ensure a collaborative work environment.

What are the key skills and qualifications needed to thrive as an Information Technology Support Coordinator, and why are they important?

To thrive as an Information Technology Support Coordinator, you need a solid understanding of computer hardware, software troubleshooting, and network fundamentals, often backed by a relevant degree or certifications like CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise software platforms is typically required. Strong problem-solving abilities, clear communication, and customer service orientation are essential soft skills for this role. These competencies ensure efficient resolution of technical issues and help maintain smooth IT operations, directly impacting organizational productivity.

What cities are hiring for Information Technology Support Coordinator jobs?

Cities with the most Information Technology Support Coordinator job openings:

What states have the most Information Technology Support Coordinator jobs?

States with the most job openings for Information Technology Support Coordinator jobs include:

What are popular job titles related to Information Technology Support Coordinator jobs?

For Information Technology Support Coordinator jobs, the most frequently searched job titles are:

IT Support Coordinator

Wethersfield, CT • On-site

PKF O'Connor Davies
Accounting Services • 501 - 1,000 employees
Learn more about PKF O'Connor Daviesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Key responsibilities

  • Provide first contact support for incoming requests via telephone, web portal, email, and chat to resolve end-user issues.

  • Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices.

  • Document and actively resolve end-user help requests, escalating incidents when necessary to maintain SLA expectations.

Job description

About PKF O'Connor Davies
PKF O'Connor Davies is a top-ranked accounting, tax, and advisory firm with offices across the U.S. and internationally through our PKF global network. For over a century, we have built our reputation on deep industry expertise, a personalized approach, and a commitment to delivering real value to our clients.
Our mission is to provide exceptional service while fostering long-term relationships built on trust and integrity. We serve a diverse client base across industries and sectors, helping organizations and individuals navigate complex challenges with confidence.
At PKF O'Connor Davies, culture is at the heart of who we are. We believe our team members are our greatest asset, and we invest in their growth and success through mentorship, professional development, and continuous learning opportunities. Our goal is to foster a collaborative environment where diverse perspectives are valued, innovation is encouraged, and team members can make an impact. We are also committed to supporting work-life balance, offering flexibility and resources to help our team members grow their careers while maintaining fulfilling personal lives.
If you are looking for a career where you can grow, contribute, and be part of a firm that values both excellence and community, PKF O'Connor Davies is the place for you!
Job Description
The IT Support Coordinator will be responsible for providing support for end-user hardware (desktops, laptops, printers, mobile devices/telephones) and software. This individual will need to be able to troubleshoot as needed, train the end-user community on new systems, answer technical questions about equipment and software applications. Must be able to work in a rapidly changing environment and provide timely, high-quality and accurate work products.
Key Responsibilities
  • Provide first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
  • Troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.
  • Deploy pre-packaged software using distribution tools and processes as requested by end users.
  • Train and provide on-site orientations for new staff on office computer applications.
  • Document and actively resolve end-user help requests and escalate incidents when necessary to maintain SLA expectations.
  • Build rapport and elicit problem details from service desk customers.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.

Required Technical Skill Set
  • Experience with Windows 10/11 desktops along with a basic knowledge of Windows 2019 or higher server operating systems.
  • Working technical knowledge of basic computer hardware. Specific knowledge of Dell laptops and desktops a plus. Experience with Apple workstations a plus.
  • Basic understanding of TCP/IP, routers, firewalls, Microsoft Exchange, Active Directory and network printers.
  • Experience with the Microsoft 365 suite required. Knowledge of InTune endpoint management a plus.
  • Experience with Help Desk incident tracking tools to log, track and maintain incident history records and knowledge base preferred.
  • Experience with remote control tools (e.g. Splashtop) a plus but not required.
  • Experience with remote access applications (e.g. Azure Virtual Desktop) a plus but not required.
  • Experience with Wolters Kluwer CCH accounting product line a plus but not required.

Qualifications
  • Bachelor's degree in Information Technology or a related field is preferred.
  • Strong verbal and written communication skills and interpersonal skills are required.
  • Able to train and provide on-site orientations for new staff on office computer applications.
  • Ability to work in a fast-paced and dynamic environment and exercise patience and professionalism during stressful situations.
  • Needs to be both, self-motivated and able to work efficiently with minimal supervision while also being able to work in a team oriented collaborative environment.
  • Able to work additional hours as needed to meet assignment, internal and/or team deliverables and cover scheduled on-call shifts during peak season.
  • Capable of lifting and transporting objects such as computers, printers and peripherals.
  • Travel to other PKFOD office locations may be required at times, the individual must have a valid driver's license and vehicle for transportation between PKFOD offices.
  • IT experience within an accounting firm or prior experience in an IT support role are a plus.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Compensation & Benefits:
Actual compensation will be dependent upon the specific role, office location as well as the individual's qualifications, experience, skills, and certifications.
At PKFOD, we value our team members and are committed to their success and well-being. As part of our comprehensive benefits and compensation package, we offer:
  • Medical, Dental, and Vision plans
  • Basic Life, AD&D, and Voluntary Life Insurance
  • 401(k) plan and Profit-Sharing program
  • Flexible Spending & Health Saving accounts
  • Employee Assistance, Wellness, and Work-life programs
  • Commuter & Parking benefits programs
  • Inclusive Parental Leave Benefits
  • Generous Paid Time Off (PTO)
  • Paid Firm Holidays
  • Community & Volunteering programs
  • Recognition & Rewards programs
  • Training & Certification programs
  • Discretionary Performance Bonus

*Eligibility for benefits is determined based on position, hours worked, and other criteria. Specific details will be provided during the hiring process.
We are interested in all qualified candidates who are currently authorized to work in the United States. However, we are not able to sponsor work visas.
PKFOD is an equal opportunity employer. The Firm is committed to providing equal employment opportunity to all persons in connection with hiring, assignment, promotion, compensation or other conditions of the employment relationship regardless of race, color, age, sex, marital status, disability, pregnancy, citizenship, philosophy/religion, national origin, sexual orientation, gender identity, military or veteran status, political affiliation or belief, or any other status protected by federal, state or local law.
#LI-NK
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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