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Information Technology Support Assistant Jobs (NOW HIRING)

Northern Nevada HOPES

IT Support Tech

Reno, NV · On-site

$25.30 - $31.62/hr

The IT Support Technician serves as the primary point for frontline IT support, troubleshooting and ... Support workstation moves, adds, and changes across clinic and administrative spaces. * Assist with ...

Mondo

IT Support Technician

Waterville, ME · On-site

$21.50 - $29.50/hr

Job Title: IT Support Technician Location: Waterville, ME (Fully Onsite) Duration: Full-Time Rate ... excellent customer service. * Assist with software installations, printer setup, device ...

MetroSys

IT Support Specialist

Lisle, IL · On-site

$25 - $40/hr

Position Overview MetroSys is seeking a customer-focused IT Support Specialist to provide onsite ... Coordinate hardware repairs, warranty services, and equipment logistics. * Assist with office ...

ON.energy

IT Support

Reston, VA · On-site

$22.25 - $30.75/hr

Required Experience * IT professional with 2-5 years of experience in IT Support functions. * Strong willingness to record and document tasks, events, and incidents. * Experience in installation ...

Qcells

IT Support Specialist

Highland Hills, OH · Hybrid

Description Title: IT Support Specialist Department: Business Support Team Location: Cleveland ... Recover and inventory equipment from departing employees. * Assist with workspace technology setup ...

JANOME AMERICA

IT Support Manager

Mahwah, NJ · On-site

$85K - $100K/yr

The IT Support Manager oversees the daily operations and support functions of the IT department ... The position supervises one full-time IT Assistant Manager and works closely with employees ...

STR

IT Support Specialist

Melbourne, FL · On-site

$72K - $90K/yr

Support office technology including scanners, printers, and workstations * Assist with onboarding, offboarding, and intern program IT support * Collaborate with the IT team on broader infrastructure ...

Sentinel Blue

IT Support Technician

Charleston, SC · On-site

$42K - $55K/yr

Sentinel Blue is looking for an IT Support Technician to join our Operations team on a hybrid basis ... * Assist in the management, implementation, and maintenance of IT infrastructure (internal and ...

Sentinel Blue

IT Support Technician

Charleston, SC · On-site

$42K - $55K/yr

Sentinel Blue is looking for an IT Support Technician to join our Operations team on a hybrid basis ... * Assist in the management, implementation, and maintenance of IT infrastructure (internal and ...

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Information Technology Support Assistant information

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How much do information technology support assistant jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for information technology support assistant in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What does an information technology support assistant do?

An Information Technology Support Assistant provides technical support and assistance to users within an organization. They help troubleshoot hardware and software issues, set up new equipment, install software, and ensure that IT systems are running smoothly. Their responsibilities may also include maintaining records of IT assets and assisting with basic network support. They act as the first point of contact for IT-related problems and escalate more complex issues to higher-level technicians or specialists. This role is essential in keeping an organization's technology functioning efficiently.

What are the key skills and qualifications needed to thrive as an information technology support assistant?

To thrive as an Information Technology Support Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, usually supported by an associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is essential. Outstanding problem-solving, patience, and clear communication skills help you effectively assist end-users and resolve issues efficiently. These skills and qualities are crucial for minimizing downtime, maintaining productivity, and ensuring smooth IT operations in any organization.

What are some typical challenges information technology support assistants face when supporting end-users, and how can they be managed effectively?

Information Technology Support Assistants often encounter challenges such as troubleshooting a wide variety of hardware and software issues, addressing urgent requests under time pressure, and communicating technical information to non-technical users. Managing these challenges effectively involves developing strong problem-solving skills, remaining patient and empathetic, and continuously updating technical knowledge. Building good relationships with end-users and maintaining clear documentation can also streamline support processes and minimize recurring issues.

What is the difference between Information Technology Support Assistant vs Help Desk Technician?

AspectInformation Technology Support AssistantHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI Support Center Analyst (often preferred)
Work EnvironmentOffice, on-site, or remote support for end-usersHelp desk, call center, or remote troubleshooting
Employer & Industry UsageIT departments in various industries, educational institutionsIT support centers, corporate help desks, tech companies
Common Search & ComparisonYesYes

The main difference between an Information Technology Support Assistant and a Help Desk Technician lies in their scope and typical responsibilities. Support Assistants often provide basic technical support and assist with hardware and software issues, while Help Desk Technicians handle more complex troubleshooting and customer inquiries. Both roles require similar certifications and are found in similar environments, but the Help Desk Technician usually deals with higher-level technical problems and customer interactions.

What is the role of an Information Technology Support Assistant?

An Information Technology Support Assistant provides technical assistance to users by troubleshooting hardware, software, and network issues. They often install, maintain, and repair computer systems and may use tools like ticketing systems to track support requests, requiring good communication skills and basic knowledge of operating systems and networking. Their role ensures the smooth operation of technology within an organization.

What qualifications do I need for an Information Technology Support Assistant?

An Information Technology Support Assistant typically needs a high school diploma or equivalent, with many employers preferring an associate degree or relevant certifications such as CompTIA A+. Strong problem-solving skills, knowledge of computer hardware and software, and familiarity with operating systems and networking are essential for the role.

What cities are hiring for Information Technology Support Assistant jobs?

Cities with the most Information Technology Support Assistant job openings:

What states have the most Information Technology Support Assistant jobs?

States with the most job openings for Information Technology Support Assistant jobs include:

What are popular job titles related to Information Technology Support Assistant jobs?

For Information Technology Support Assistant jobs, the most frequently searched job titles are:

IT Support Specialist (Hardware & Operations)

Marlborough, MA • On-site

Astrix Inc
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Astrix Incexternal

$30 - $37/hr

Contractor

Posted 14 days ago

Job description

Pay Rate Low: 30 | Pay Rate High: 37
Our client is a leading life sciences company that develops and manufactures tools and materials used in the production of biologic drugs. They are looking for a skilled IT Support Specialist - Hardware & Operations to join their growing team in Middlesex County, MA! This is a great opportunity to contribute to an innovative life science organization!
Job type: 6-month contract
Pay rate: $30- $37/hr.
Location: Middlesex County, MA
Position Summary
The IT Support Specialist provides hands-on technical support for computer hardware, end-user technology, equipment deployment, shipping, inventory, and day-to-day IT operations across office and manufacturing environments. This position is responsible for preparing, configuring, installing, troubleshooting, and maintaining computers and peripherals while delivering professional, timely, and customer-focused support to employees.
Key Responsibilities
  • Provide on-site technical support for laptops, desktops, monitors, docking stations, printers, mobile devices, conferencing equipment, peripherals, and approved office or shop-floor technology.
  • Support employee onboarding, transfers, moves, replacements, technology refreshes, and separations, including device preparation, deployment, recovery, and accurate asset tracking.
  • Build, image, configure, install, and troubleshoot desktop and laptop computers, operating systems, software, applications, peripherals, and basic security settings.
  • Set up and deploy complete workstations, including monitors, docking stations, keyboards, mice, printers, and other accessories.
  • Respond to help desk requests and provide timely, professional, and customer-focused technical support to end users.
  • Document work performed, root cause, troubleshooting steps, resolutions, and follow-up actions in the ticketing system with a high level of accuracy and detail.
  • Handle IT equipment shipping, receiving, packaging, tracking, and delivery coordination for employees and locations.
  • Maintain accurate IT asset inventories, equipment records, shipping records, and related documentation.
  • Perform basic user administration, including account setup, password resets, permissions, onboarding, and offboarding support.
  • Assist with Active Directory, Microsoft 365, endpoint management, and other standard IT systems and tools.
  • Coordinate with Service Desk, Engineering, Security, Infrastructure, Asset Management, and other IT teams to resolve technical issues and complete service requests.
  • Assist with IT projects, office moves, technology upgrades, hardware refreshes, and other operational initiatives.
  • Follow company security, data protection, safety, and IT policies when handling equipment, systems, and user information.
  • Deliver professional support while effectively balancing urgency, confidentiality, business needs, and regulatory requirements.

Required Qualifications
  • 1-3 years of experience in IT support, desktop support, help desk, or a related technical role.
  • Hands-on experience building, configuring, deploying, and troubleshooting computers and peripherals.
  • Basic knowledge of Windows operating systems, Microsoft 365, networking concepts, and common computer hardware.
  • Strong troubleshooting, organizational, and problem-solving skills.
  • Excellent attention to detail and ability to maintain accurate records.
  • Ability to manage multiple requests, prioritize work effectively, and meet deadlines.
  • Strong customer service, interpersonal, and written and verbal communication skills.
  • Ability to work effectively in both office and manufacturing environments.
  • Ability to safely lift and move IT equipment as needed.

Preferred Qualifications & Skills
  • Experience with Active Directory and Microsoft 365 administration.
  • Familiarity with endpoint management, imaging, provisioning, or device deployment tools.
  • Experience with IT asset management systems and ticketing platforms.
  • Experience with shipping, receiving, inventory control, or equipment logistics.
  • CompTIA A+, Network+, ITIL, or similar technical certification.
  • Familiarity with standard IT security practices, endpoint security, and data protection requirements.
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