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Information Technology Support Assistant Jobs (NOW HIRING)

4Insite, LLC

IT & Support Lead

Sacramento, CA · On-site

$80K - $85K/yr

IT & Support Lead Compensation: $80,000-$85,000 per yearJob OverviewThe IT & Support Lead is ... Assist with daily ticket distribution and workload balancing across the support team.Coach and ...

August Bioservices

Manager, IT Support

Nashville, TN · On-site

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

priceline.com LLC

IT Support Specialist

Norwalk, CT · On-site

Two days in-office. IT Support Specialist Our Corporate IT team keeps Priceline employees ... Provide white-glove support to C-level executives, executive assistants, and other VIP stakeholders ...

Dexian DISYS

IT Support

San Jose, CA · On-site

$24 - $25/hr

IT Support San Jose, CA (100% Onsite) 12 + Months $24-$25/HR Role: First-level triage. Must Have: 0 - 2 yrs exp. Windows troubleshooting. Dexian stands at the forefront of Talent + Technology ...

Adistec Corp.

IT Support Technician

Miami, FL · On-site

$20.50 - $28.25/hr

Maintain accurate records of equipment assigned, transferred, replaced, repaired, and returned. * Assist with the day-to-day support and maintenance of the subsidiary's local IT infrastructure. * ...

COMAV LLC

IT Support Analyst

Victorville, CA

$28 - $35/hr

JOB SUMMARY The IT Analyst supports the Company's technology infrastructure, business applications ... Systems Administration & Security * Assist with user account creation, modification, termination ...

Herring Bank

IT Support II

Amarillo, TX · On-site

$19.75 - $27/hr

Dental insurance IT Support II Herring Bank is looking for an experienced and customer-focused ... Maintain physical and software access security standards. * Assist employees with training on ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Position Overview We are seeking an IT Support Specialist to join our team. Reporting to the ... Monitor system alerts and follow established procedures or escalate as appropriate. * Assist with ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Position Overview We are seeking an IT Support Specialist to join our team. Reporting to the ... Monitor system alerts and follow established procedures or escalate as appropriate. * Assist with ...

Jobtailor

IT Support Specialist

Los Angeles, CA · On-site

* Serve as the first point of contact for all IT support requests across the agency * Triage ... Support device imaging, setup, deployment, replacement, returns, and decommissioning * Assist with ...

DonorConnect

IT Support Specialist

Murray, UT · On-site

$23.20 - $29.03/hr

You will assist our Manager of Information Technology with the day-to-day operations of our IT program. You will be the go-to for any first level IT support issues including hardware and software ...

North State Bank

IT Support Specialist

Raleigh, NC · On-site

... * Assist with IT asset inventory, lifecycle management, and hardware/software deployments ... Support Business Operations * Provide technology and audio-visual support for meetings ...

Manpower

IT Support Specialist

Madison, WI · Hybrid

$23/hr

As an IT Support Specialist, you will be part of the IT department supporting the entire ... Manage equipment inventory, business applications, and applicable licensing * Assist with ...

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Information Technology Support Assistant information

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How much do information technology support assistant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for information technology support assistant in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What does an information technology support assistant do?

An Information Technology Support Assistant provides technical support and assistance to users within an organization. They help troubleshoot hardware and software issues, set up new equipment, install software, and ensure that IT systems are running smoothly. Their responsibilities may also include maintaining records of IT assets and assisting with basic network support. They act as the first point of contact for IT-related problems and escalate more complex issues to higher-level technicians or specialists. This role is essential in keeping an organization's technology functioning efficiently.

What are the key skills and qualifications needed to thrive as an information technology support assistant?

To thrive as an Information Technology Support Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, usually supported by an associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is essential. Outstanding problem-solving, patience, and clear communication skills help you effectively assist end-users and resolve issues efficiently. These skills and qualities are crucial for minimizing downtime, maintaining productivity, and ensuring smooth IT operations in any organization.

What are some typical challenges information technology support assistants face when supporting end-users, and how can they be managed effectively?

Information Technology Support Assistants often encounter challenges such as troubleshooting a wide variety of hardware and software issues, addressing urgent requests under time pressure, and communicating technical information to non-technical users. Managing these challenges effectively involves developing strong problem-solving skills, remaining patient and empathetic, and continuously updating technical knowledge. Building good relationships with end-users and maintaining clear documentation can also streamline support processes and minimize recurring issues.

What is the difference between Information Technology Support Assistant vs Help Desk Technician?

AspectInformation Technology Support AssistantHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI Support Center Analyst (often preferred)
Work EnvironmentOffice, on-site, or remote support for end-usersHelp desk, call center, or remote troubleshooting
Employer & Industry UsageIT departments in various industries, educational institutionsIT support centers, corporate help desks, tech companies
Common Search & ComparisonYesYes

The main difference between an Information Technology Support Assistant and a Help Desk Technician lies in their scope and typical responsibilities. Support Assistants often provide basic technical support and assist with hardware and software issues, while Help Desk Technicians handle more complex troubleshooting and customer inquiries. Both roles require similar certifications and are found in similar environments, but the Help Desk Technician usually deals with higher-level technical problems and customer interactions.

What is the role of an Information Technology Support Assistant?

An Information Technology Support Assistant provides technical assistance to users by troubleshooting hardware, software, and network issues. They often install, maintain, and repair computer systems and may use tools like ticketing systems to track support requests, requiring good communication skills and basic knowledge of operating systems and networking. Their role ensures the smooth operation of technology within an organization.

What qualifications do I need for an Information Technology Support Assistant?

An Information Technology Support Assistant typically needs a high school diploma or equivalent, with many employers preferring an associate degree or relevant certifications such as CompTIA A+. Strong problem-solving skills, knowledge of computer hardware and software, and familiarity with operating systems and networking are essential for the role.

What cities are hiring for Information Technology Support Assistant jobs?

Cities with the most Information Technology Support Assistant job openings:

What states have the most Information Technology Support Assistant jobs?

States with the most job openings for Information Technology Support Assistant jobs include:

What are popular job titles related to Information Technology Support Assistant jobs?

For Information Technology Support Assistant jobs, the most frequently searched job titles are:

IT Support Specialist

Huntington Beach, CA • On-site

SBT Global, Inc.
See more jobs at SBT Global, Inc.external

$6.0K/mo

Contractor

Posted 22 days ago

Job description

Company Description
Location: Huntington Beach, CA
Department: IT Support / End-User Services
Work Type: On-site, 5 days per week
Working Hours: 8:30 AM - 5:30 PM
Pay Rate: $6,000/month DOE
Contract: 6-month minimum; extension available
IT Specialist
Job Posting Description
Position Summary
The IT Specialist will provide reliable day-to-day technology support across the organization, with a strong focus on customer service, endpoint support, asset management, procurement coordination, and Apple device administration. This role is responsible for supporting employees with hardware, software, account, and connectivity needs while maintaining accurate technology records and assisting with IT purchasing, vendor coordination, and agreement review. The ideal candidate is detail-oriented, service-minded, and comfortable working in a mixed Windows and macOS environment, including JAMF and IRU-related Mac device management and configuration.
Job Description
Key Responsibilities
  • Provide responsive first-level and general IT support for employees, including troubleshooting hardware, software, network, printer, mobile device, and conference room technology issues.
  • Deliver a high level of customer service by communicating clearly, following up on requests, documenting resolutions, and ensuring users receive timely support.
  • Support employee onboarding, offboarding, device deployment, account setup, access coordination, equipment recovery, and related IT service requests.
  • Maintain accurate IT asset records, including laptops, desktops, monitors, peripherals, mobile devices, software licenses, accessories, and assigned equipment.
  • Assist with IT asset lifecycle activities such as inventory tracking, device assignment, equipment replacement, returns, repairs, warranty coordination, and disposal preparation.
  • Coordinate IT procurement activities, including collecting requirements, obtaining quotes, preparing purchase requests, tracking orders, reviewing vendor agreements, and supporting renewal or contract documentation.
  • Review procurement-related details such as pricing, quantities, agreement terms, service coverage, renewal dates, and vendor documentation for accuracy before internal approval.
  • Configure, deploy, and support Mac devices using JAMF and IRU-related management workflows, including enrollment, device profiles, application installation, security configuration, and user setup.
  • Assist with Windows device configuration, software installation, endpoint updates, basic security settings, and standard desktop support tasks.
  • Document support procedures, asset processes, procurement steps, and technical workflows to improve team efficiency and knowledge sharing.
  • Collaborate with internal IT team members, vendors, and business departments to resolve issues, complete service requests, and support ongoing technology operations.

Qualifications
  • Previous experience in IT support, help desk, desktop support, technical operations, or a similar customer-facing technology role.
  • Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
  • Working knowledge of Windows and macOS devices, Microsoft 365 applications, common business software, printers, peripherals, and basic networking concepts.
  • Experience with IT asset tracking, inventory management, equipment assignment, or hardware lifecycle support.
  • Ability to support procurement-related tasks, including quote review, purchase request preparation, vendor communication, agreement review, and order tracking.
  • Hands-on experience with Mac device setup, configuration, troubleshooting, and management through JAMF, IRU, or similar Apple device management tools.
  • Strong attention to detail, organization, follow-through, and documentation habits.
  • Ability to prioritize multiple requests, work independently, and escalate issues appropriately when needed.

Preferred Qualifications
  • Experience supporting a corporate IT environment with both Windows and Apple devices.
  • Familiarity with Microsoft Entra ID, Intune, Exchange Online, SharePoint, Teams, or other Microsoft 365 administration tools.
  • Experience with ticketing systems, procurement systems, asset management platforms, or vendor management processes.
  • Knowledge of Apple Business Manager, JAMF policies, configuration profiles, app deployment, device enrollment, FileVault, and Mac security settings.
  • Exposure to IT compliance, software licensing, warranty management, lease tracking, or equipment replacement programs.
  • Ability to create clear user instructions, internal documentation, checklists, and standard operating procedures.
  • Core Competencies
  • Customer-focused support mindset
  • Strong attention to detail and accuracy
  • Clear written and verbal communication
  • Problem-solving and troubleshooting ability
  • Ownership, accountability, and follow-through
  • Ability to manage competing priorities in a fast-paced environment
  • Collaboration with internal teams, external vendors, and business users
  • Education and Experience
    Associate's or bachelor's degree in Information Technology, Computer Science, Business Technology, or a related field is preferred. Equivalent hands-on IT support experience will also be considered. One to three years of related experience in IT support, asset management, procurement coordination, Apple device support, or a similar technical role is preferred.

Additional Information
All your information will be kept confidential according to EEO guidelines.

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