TITLE: IT Support Administrator Business Unit: Network Services Experience Level: Mid-Level (3+ Years Minimum) Location/Type: Houston, Texas | Requires Occasional Travel Continental Carbon is seeking ...
TITLE: IT Support Administrator Business Unit: Network Services Experience Level: Mid-Level (3+ Years Minimum) Location/Type: Houston, Texas | Requires Occasional Travel Continental Carbon is seeking ...
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Information Technology Support Administrator information
See salary details
$29K - $37.6K
1% of jobs
$37.6K - $46.2K
5% of jobs
$46.2K - $54.8K
11% of jobs
$59.1K is the 25th percentile. Wages below this are outliers.
$54.8K - $63.4K
16% of jobs
The median wage is $71.4K / yr.
$63.4K - $72K
18% of jobs
$72K - $80.5K
18% of jobs
$84.8K is the 75th percentile. Wages above this are outliers.
$80.5K - $89.1K
12% of jobs
$89.1K - $97.7K
6% of jobs
$97.7K - $106.3K
7% of jobs
$106.3K - $114.9K
3% of jobs
$114.9K - $123.5K
2% of jobs
$29K
$76.5K
$123.5K
How much do information technology support administrator jobs pay per year?
What are the key skills and qualifications needed to thrive as an Information Technology Support Administrator, and why are they important?
What are some common challenges faced by Information Technology Support Administrators, and how are they typically addressed within organizations?
What is the role of IT Support administrator?
What are Information Technology Support Administrators?
What is the difference between Information Technology Support Administrator vs Network Technician?
| Aspect | Information Technology Support Administrator | Network Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+, Microsoft Certified | CompTIA Network+, Cisco CCNA |
| Work Environment | Help desks, user support, system troubleshooting | Network infrastructure, hardware setup, cabling |
| Employer & Industry Usage | IT departments across various industries | Telecommunications, ISPs, large enterprises |
| Common Search & Comparison | Yes | No |
The main difference is that an Information Technology Support Administrator focuses on user support, troubleshooting, and maintaining IT systems, while a Network Technician specializes in network hardware, infrastructure, and connectivity. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ based on focus area.

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 6 days ago
Job description
TITLE: IT Support Administrator Business Unit: Network Services
Experience Level: Mid-Level (3+ Years Minimum)
Location/Type: Houston, Texas | Requires Occasional Travel
Continental Carbon is seeking an agile, technically skilled, and ownership-minded IT Support Administrator to join our Network Services team. In this role, you will move beyond basic ticket resolution to actively maintain, secure, and optimize our hardware, software, and cloud-hybrid infrastructure.
Security is a foundational pillar of Continental Carbon Company policy. As a primary defender of our corporate digital environment, you will play a critical role in enforcing compliance, safeguarding user data, and upholding stringent cybersecurity protocols. This position also requires occasional travel to support network infrastructure and end-users across our various operating sites.
Duties and Responsibilities
Security & Identity Management (Critical Priority)
- Policy Enforcement: Strictly adhere to and enforce Continental Carbon’s corporate security frameworks, compliance standards, and acceptable use policies.
- SecOps & Monitoring: Actively leverage MFA solutions, Endpoint Protection, and SIEM monitoring tools to defend the enterprise environment against evolving threats.
- Incident Response: Respond rapidly to security anomalies, execute immediate remediation protocols, deliver post-event root-cause analysis, and escalate critical breaches to senior tiers.
- IAM Controls: Administer secure user lifecycles (onboarding/offboarding) via Active Directory and Microsoft 365, ensuring the principle of least privilege regarding permissions and access tokens.
System & Endpoint Administration
- Lifecycle Management: Build, deploy, and maintain standardized computer images for seamless desktop and laptop installations.
- Infrastructure Monitoring: Keep a pulse on server health, automated data backups, and core IT infrastructure stability.
- Patch Management: Enforce routine operating system updates, software patches, and system-wide security upgrades.
- Asset Optimization: Manage the full inventory lifecycle of corporate IT assets, peripherals, and software licensing.
- Vendor Operations: Act as the primary point of contact for external hardware vendors, overseeing workstation replacements and printer/copier servicing.
Network Support, Mobility & Collaboration
- Site Support & Travel: Travel occasionally to regional company sites to conduct hardware rollouts, physical network audits, and hands-on infrastructure updates.
- Connectivity & Hardware: Support and troubleshoot local office network equipment, including routers, switches, and Wi-Fi Access Points.
- Tier 1/2+ Support: Own the queue for local and remote technical service tickets, troubleshooting hardware, applications, and basic network issues.
- Team Synergy: Partner closely with senior IT staff on large-scale infrastructure upgrades, cloud migrations, and vendor management.
- Documentation Architecture: Author and maintain high-quality technical blueprints, network diagrams, standard operating procedures (SOPs), and incident logs.
Qualifications
- Experience: Minimum of 3 – 4 years of progressive experience in IT Help Desk, Desktop Support, or Junior Systems Administration roles.
- Education: Associate or Bachelor’s Degree in Information Technology, Computer Science, or a related technical field (relevant experience considered).
- Certifications: CompTIA Security+ (highly valued), Network+, A+, Microsoft Certified endpoints, or Cisco Certified Network Associate (CCNA).
- Security & Compliance Mindset: Strong foundational knowledge of cybersecurity best practices and direct alignment with the NIST CSF 2.0 framework.
- Travel Flexibility: Willingness and ability to travel to various corporate locations as operationally required.
- OS & Cloud Ecosystems: Deep administrative knowledge of Windows OS (Non-Windows OS environments are a major plus) alongside strong Microsoft 365 and Active Directory management skills.
- Network Fundamentals: Solid, practical understanding of core networking: TCP/IP, DHCP, DNS, VLANs, and VPN protocols.
- Modern Tech Horizons: Familiarity with virtualization platforms (VMware or Hyper-V), remote support software, and an understanding of modern AI risks and tools.
- Industry Experience: Prior exposure to managing or supporting IT infrastructure within a manufacturing, industrial, or fast-growing corporate environment.
Soft Skills: Elite troubleshooting skills combined with customer-centric communication, you can translate complex technical bugs i
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Help desk: 3 years (Required)
- compTia security +: 1 year (Required)
License/Certification:
- CCNA (Required)
- CompTIA Security+ (Required)
About CONTINENTAL CARBON
Sourced by ZipRecruiter
Company size
201 - 500 Employees
Headquarters location
Houston, TX, US
Year founded
1936