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Information Technology Support Administrator Jobs

Marsh Berry

IT Support Administrator

Woodmere, OH · On-site

We are seeking an IT Support Administrator to join our team. We have a people first, fast paced, collaborative culture with plenty of opportunity for growth. MarshBerry has been successful in ...

RELQ TECHNOLOGIES LLC

UT · On-site

Position:IT Support Administrator Mode of Job: 5 Day Onsite Location: Draper UTAH Country: United States What You Will do ● User lifecycle management through Active Directory and Okta ● ...

Wurk

IT Support Administrator

$85K - $105K/yr

The IT Support Administrator is passionate about customer service, technology, and streamlined processes. You'll help employees stay productive by overseeing a third-party IT support team that ...

CloudShare

IT Support Administrator

Denver, CO · On-site

$60K - $75K/yr

We are looking for a proactive and service-oriented IT Support Administrator to join our growing team in Denver. In this role, you will be responsible for providing technical support across the ...

Marcura

IT Support Administrator

Atlanta, GA

Who We're Looking For: We're searching for an IT Support Administrator to join our team. That will: * Work closely with teams across the business (both US and internationally based employees ...

Marcura

IT Support Administrator

Atlanta, GA · On-site

Who We're Looking For: We're searching for an IT Support Administrator to join our team. That will: * Work closely with teams across the business (both US and internationally based employees ...

Marcura

IT Support Administrator

Atlanta, GA · On-site

Who We're Looking For: We're searching for an IT Support Administrator to join our team. That will: * Work closely with teams across the business (both US and internationally based employees ...

SiTime

Sr. IT Support Administrator

Santa Clara, CA · On-site

The Senior IT Support Administrator provides advanced technical support and systems administration for end-user computing environments, serving as an escalation point for complex IT issues and ...

RELQ TECHNOLOGIES LLC

UT · On-site

Position:IT Support Administrator Mode of Job: 5 Day Onsite Location: Draper UTAH Country: United States What You Will do ● User lifecycle management through Active Directory and Okta ● ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

AllStar

IT Support Specialist Tier II

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

RELQ TECHNOLOGIES LLC

Position:IT Support Administrator Mode of Job: 5 Day Onsite Location: Draper UTAH Country: United States What You Will do ● User lifecycle management through Active Directory and Okta ● ...

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All JobsInformation Technology Support Administrator Jobs

Information Technology Support Administrator information

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$29K

$76.5K

$123.5K

How much do information technology support administrator jobs pay per year?

As of Jul 7, 2026, the average yearly pay for information technology support administrator in the United States is $76,545.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $88,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Support Administrator, and why are they important?

To thrive as an Information Technology Support Administrator, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for diagnosing and resolving technical issues efficiently. Strong problem-solving abilities, patience, and effective communication skills help you assist diverse users and manage stressful situations. These skills and qualities are crucial for maintaining seamless IT operations and ensuring user satisfaction in a dynamic technological environment.

What is the highest paying IT admin job?

The highest paying IT administration roles often include senior systems or network administrators, IT managers, and enterprise architecture managers, with salaries increasing with experience, certifications, and scope of responsibility. Positions involving cloud infrastructure, cybersecurity, or specialized enterprise systems tend to offer higher compensation. Advanced certifications like CISSP, CCNP, or cloud certifications can also contribute to higher salaries in these roles.

Is IT hard to become an IT admin?

Becoming an IT Support Administrator typically requires a strong understanding of computer systems, networks, and troubleshooting skills, often gained through relevant certifications like CompTIA A+ or Network+. While the role can be challenging due to technical complexity, it is accessible with proper training, experience, and problem-solving abilities.

What does an IT Support administrator do?

An IT Support Administrator is responsible for maintaining and troubleshooting an organization’s computer systems, networks, and hardware. They provide technical assistance to users, install and configure software, and ensure system security and performance. Strong problem-solving skills and knowledge of operating systems, networking, and support tools are essential for this role.

What are some common challenges faced by Information Technology Support Administrators, and how are they typically addressed within organizations?

Information Technology Support Administrators often encounter challenges such as prioritizing multiple support requests, troubleshooting complex technical issues, and communicating effectively with non-technical users. To address these, organizations commonly implement ticketing systems to manage and track requests, promote ongoing training for both technical and soft skills, and encourage collaboration with other IT specialists. Regular team meetings and knowledge-sharing sessions also help administrators stay updated on best practices and new technologies, making it easier to resolve issues efficiently.

What are Information Technology Support Administrators?

Information Technology Support Administrators are professionals responsible for maintaining and supporting an organization's computer systems, networks, and related technologies. They troubleshoot hardware and software issues, manage user accounts, install updates, and ensure the security of IT infrastructure. Their role often includes providing technical assistance to staff, maintaining documentation, and working to prevent technology disruptions. By handling a wide range of IT support tasks, they help ensure that business operations run smoothly and efficiently.

What does an information technology administrator do?

An Information Technology Support Administrator manages and maintains an organization’s computer systems, networks, and software to ensure smooth operation. They troubleshoot technical issues, install updates, and support users, often using tools like remote management software and requiring certifications such as CompTIA or Microsoft certifications. Their role involves ensuring cybersecurity and system reliability in a business environment.

What is the difference between Information Technology Support Administrator vs Network Technician?

AspectInformation Technology Support AdministratorNetwork Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, system troubleshootingNetwork infrastructure, hardware setup, cabling
Employer & Industry UsageIT departments across various industriesTelecommunications, ISPs, large enterprises
Common Search & ComparisonYesNo

The main difference is that an Information Technology Support Administrator focuses on user support, troubleshooting, and maintaining IT systems, while a Network Technician specializes in network hardware, infrastructure, and connectivity. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ based on focus area.

More about Information Technology Support Administrator jobs
What states have the most Information Technology Support Administrator jobs? States with the most job openings for Information Technology Support Administrator jobs include:
What job categories do people searching Information Technology Support Administrator jobs look for? The top searched job categories for Information Technology Support Administrator jobs are:
Information Technology Support Administrator jobs near you
Infographic showing various Information Technology Support Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $76,545 per year, or $36.8 per hour.
IT Support Administrator

IT Support Administrator

Marsh Berry

Woodmere, OH • On-site

Full-time

Posted 11 days ago

Job description

MarshBerry is growing! We are seeking an IT Support Administrator to join our team. We have a people first, fast paced, collaborative culture with plenty of opportunity for growth. MarshBerry has been successful in achieving growth objectives because the trust our clients place in our talented team of professionals, and all MarshBerry colleagues play a critical role in directly or indirectly cultivating those trusted relationships. MarshBerry provides an environment where employees can learn, improve and realize their career goals. We offer competitive benefits, hybrid work schedules, new challenges, and learning experiences.
Job Details
Position Summary:
The IT Support Administrator will serve as the first point of contact for MarshBerry's IT support. The IT Support Administrator's primary responsibilities will include providing technical assistance and support to internal users, ensuring prompt resolution of IT-related issues, and maintaining high levels of user satisfaction while maintaining the efficiency of our IT systems and supporting the daily operations of the business.
This is a hybrid position based out of our Woodmere, OH office. The individual will work onsite Monday through Thursday with the option to work remotely on Friday's.
Responsibilities:
  • User Support: Provide timely technical assistance and support to employees experiencing hardware, software, or network-related problems. Troubleshoot and resolve issues via phone, email, or in person, ensuring minimal disruption to workflow.
  • Ticket Management: Monitor the HelpDesk ticketing system, ensuring all requests are logged, prioritized, and resolved within established time periods. Maintain accurate records of user inquiries, actions taken, and resolutions achieved.
  • Hardware and Software Setup: Assist with the setup, installation, and configuration of laptops, printers, and other peripheral devices. Install and update software applications, ensuring compatibility and compliance with organizational standards.
  • User Training and Documentation: Provide basic training to users on IT systems, software applications, and best practices. Develop and maintain user documentation, knowledge base articles, and troubleshooting guides to facilitate self-service support.
  • System Maintenance: Perform routine maintenance tasks such as system updates, patches, and backups to ensure the stability and security of IT infrastructure. Monitor system performance and proactively identify and resolve potential issues.
  • IT Security: Implement and enforce IT security policies and procedures to protect against unauthorized access, data breaches, and malware. Educate users on cybersecurity best practices and assist with periodic security audits and compliance assessments as directed.
  • Collaboration and Communication: Collaborate with other IT team members to escalate and resolve complex issues. Communicate effectively with users to provide status updates, gather additional information, and ensure clear understanding of resolutions.
  • Continuous Improvement: Identify opportunities for process improvement and automation to enhance the efficiency and effectiveness of IT support services. Stay current with industry trends, technologies, and best practices to maintain a high level of expertise.
  • Cultivate and maintain effective relationships with potential internal/external clients, partners and stakeholders that can directly or indirectly lead to revenue generation for all MarshBerry services.
  • Special projects and tasks as assigned.

Selection Criteria
Education & Experience:
  • Minimum High School Diploma
  • 1-3 years experience in a HelpDesk or technical support role, preferably in a corporate environment.
  • Intermediate knowledge of Windows operating systems and Microsoft Office Suite of applications.
  • Familiarity with HelpDesk ticketing systems (e.g., Jitbit, ServiceNow, Zendesk), IT service management tools, and remote management support tools.

Other:
  • Excellent troubleshooting and problem-solving skills, with a customer-centric approach to service delivery.
  • Effective verbal and written communication skills with the ability to convey technical information to non-technical users.
  • Ability to work independently with minimal supervision, as well as collaboratively in a team environment.

Ability to prioritize tasks and projects in a fast-paced environment.
Working at MarshBerry
Who We Are:
MarshBerry practices The Collaborative Way which encourages employees to adhere to these five principles: listening generously, speaking straight, being for each other, acknowledgement & appreciation, and honoring commitments. We are committed to fostering an environment of Diversity, Equity, and Inclusion. We strive to educate our current and potential employees in these areas, while continuing to promote a welcoming and inclusive environment for all.
What We Do:
MarshBerry provides consulting services in the financial services industry primarily to independent insurance agents, brokers and carriers, as well as wealth and retirement plan advisors. Our services include but are not limited to financial, operational, sales management, merger and acquisition advisory, peer-to-peer exchange and information services. We are recognized in the financial services industry for providing innovative and customized solutions to our clients, with whom we build trusted advisor relationships. At MarshBerry, our mission is to help our clients learn, improve and realize their value. Our clients credit us for providing the vision, tools, and discipline to help them reach their strategic goals.
It's one thing to be recognized as experts in our field, it is another to be noteworthy based on the sentiment and feedback of our team. MarshBerry has been recently awarded the following:
  • Crain's Best Employers in Ohio
  • The Nation's Best and Brightest in Wellness
  • North Coast 99
  • Top Work Places - The Plain Dealer
  • Weatherhead 100
  • West Michigan's Best and Brightest Companies to Work for

To learn more about MarshBerry, visit www.marshberry.com.
We appreciate your interest in MarshBerry. As an equal opportunity employer, your application will be considered with regard to all laws which prohibit discrimination because of race, color, sex, religion, national origin, age, disability, military status, and genetic information, and requirements to take affirmative action in the hiring of minorities, including women, veterans, and those individuals with disabilities.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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