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Information Technology Support Administrator Jobs

PeopleSharp

IT Support Administrator

Collegeville, PA

$62K/yr

We're looking for our next IT Support Administrator! This position is responsible for being on the front line of our support team, supporting our customers when they have an immediate technical need.

SpaceX

IT Support Administrator, Projects

Hawthorne, CA · On-site

$95K - $115K/yr

IT SUPPORT ADMINISTRATOR, PROJECTS The IT Support Administrator - Projects is responsible for the planning, administration, and successful execution of key annual IT operations, with primary ...

GRVTY

IT Support Administrator

Mclean, VA · On-site

We are seeking a dedicated (onsite) IT Support Administrator to join our team. This role involves providing critical support at Tysons Corner and Dulles, VA location. The successful candidate will ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

Seismic

Senior IT Support Administrator

San Diego, CA · On-site

$91K - $123K/yr

Overview Our Information Technology team is looking for a Senior IT Support Administrator that will provide support to our San Diego office. As a part of the team, you will have the opportunity to ...

AllStar

IT Support Specialist Tier II

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

Guardian Fleet Services

Device Support * Set up, configure, and support IT hardware including PCs, laptops, printers ... Administer application user accounts and role-based access management Networking amp;

Ivy Tech

IT Support

Columbus, IN · On-site

$19.23/hr

... Administrator or IT Network Administrator as assigned by the IT Director. • Participate in additional IT Support related projects as assigned by the IT Director. • Follow regular equipment ...

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All JobsInformation Technology Support Administrator Jobs

Information Technology Support Administrator information

See salary details

$29K

$76.5K

$123.5K

How much do information technology support administrator jobs pay per year?

As of Jun 14, 2026, the average yearly pay for information technology support administrator in the United States is $76,545.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $88,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Support Administrator, and why are they important?

To thrive as an Information Technology Support Administrator, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for diagnosing and resolving technical issues efficiently. Strong problem-solving abilities, patience, and effective communication skills help you assist diverse users and manage stressful situations. These skills and qualities are crucial for maintaining seamless IT operations and ensuring user satisfaction in a dynamic technological environment.

What is an IT support administrator?

An IT support administrator is a professional responsible for managing and maintaining an organization's computer systems, networks, and hardware. They troubleshoot technical issues, install software, and ensure system security, often using tools like remote support software and maintaining documentation. Strong problem-solving skills and knowledge of operating systems and network protocols are essential for this role.

What qualifications do I need for IT support?

To qualify as an IT Support Administrator, candidates typically need a high school diploma or equivalent, with many roles preferring an associate's or bachelor's degree in information technology, computer science, or related fields. Relevant skills include knowledge of operating systems, hardware troubleshooting, and network fundamentals, often supported by certifications such as CompTIA A+ or Network+. Strong problem-solving, communication skills, and the ability to work in a team are also important.

What does a technical support administrator do?

A technical support administrator is responsible for maintaining and troubleshooting an organization’s IT systems, including hardware, software, and network issues. They provide technical assistance to users, resolve technical problems, and often use tools like ticketing systems and remote support software to ensure smooth IT operations.

What are some common challenges faced by Information Technology Support Administrators, and how are they typically addressed within organizations?

Information Technology Support Administrators often encounter challenges such as prioritizing multiple support requests, troubleshooting complex technical issues, and communicating effectively with non-technical users. To address these, organizations commonly implement ticketing systems to manage and track requests, promote ongoing training for both technical and soft skills, and encourage collaboration with other IT specialists. Regular team meetings and knowledge-sharing sessions also help administrators stay updated on best practices and new technologies, making it easier to resolve issues efficiently.

What are Information Technology Support Administrators?

Information Technology Support Administrators are professionals responsible for maintaining and supporting an organization's computer systems, networks, and related technologies. They troubleshoot hardware and software issues, manage user accounts, install updates, and ensure the security of IT infrastructure. Their role often includes providing technical assistance to staff, maintaining documentation, and working to prevent technology disruptions. By handling a wide range of IT support tasks, they help ensure that business operations run smoothly and efficiently.

What does an information technology administrator do?

An Information Technology Support Administrator manages and maintains an organization’s computer systems, networks, and software to ensure smooth operation. They troubleshoot technical issues, install updates, and provide user support, often using tools like remote management software and maintaining security protocols. This role typically requires technical skills, certifications such as CompTIA or Microsoft, and the ability to work in a fast-paced environment.

What is the difference between Information Technology Support Administrator vs Network Technician?

AspectInformation Technology Support AdministratorNetwork Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, system troubleshootingNetwork infrastructure, hardware setup, cabling
Employer & Industry UsageIT departments across various industriesTelecommunications, ISPs, large enterprises
Common Search & ComparisonYesNo

The main difference is that an Information Technology Support Administrator focuses on user support, troubleshooting, and maintaining IT systems, while a Network Technician specializes in network hardware, infrastructure, and connectivity. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ based on focus area.

More about Information Technology Support Administrator jobs
What states have the most Information Technology Support Administrator jobs? States with the most job openings for Information Technology Support Administrator jobs include:
What job categories do people searching Information Technology Support Administrator jobs look for? The top searched job categories for Information Technology Support Administrator jobs are:
Information Technology Support Administrator jobs near you
Infographic showing various Information Technology Support Administrator job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 97% Full Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $76,545 per year, or $36.8 per hour.
IT Support Administrator

IT Support Administrator

Smart City Networks

Las Vegas, NV • On-site

$55K/yr

Full-time

Posted 25 days ago

Job description

Job Title: IT Support Administrator
Location: Las Vegas, NV (Headquarters)
Department: Technology
Employment Type: Full-Time
Compensation: $55,000 annually + 5% annual bonus eligibility
About Smart City Networks
Smart City Networks is the nation's leading provider of technology services for convention centers and meeting facilities. With over 40 years of experience and more than 3,000 events supported annually, we're the trusted partner behind the scenes at Fortune 500 events, global summits, and major tradeshows. Our Las Vegas headquarters houses our national customer service, accounting, and technology teams, including our 24/7 Network Operations Center (NOC).
Position Overview
We're seeking an experienced IT Support Administrator to join our Las Vegas-based team. This role is essential to supporting our internal users, maintaining our technology infrastructure, and ensuring smooth day-to-day operations. You'll be the first line of support, solving problems independently and helping shape our IT processes.
Key Responsibilities
  • Provide responsive and knowledgeable support to internal users
  • Troubleshoot hardware, software, and connectivity issues
  • Install and maintain software applications
  • Perform computer installations, upgrades, and repairs
  • Manage inventory of devices including PCs, printers, phones, and mobile equipment
  • Provide remote support for client computers and servers
  • Maintain user and group access in Active Directory, Azure, Exchange, and networking gear
  • Escalate complex issues and refine escalation processes
  • Communicate technical information clearly across all levels of the company

On-Call Support
  • Respond to critical incidents and make independent decisions under pressure
  • Restore system functionality and address security threats
  • Stay prepared for emergencies and implement proactive measures

Qualifications
  • Experience supporting technology in a business environment
  • Strong communication and problem-solving skills
  • Ability to work independently and exercise sound judgment
  • Familiarity with remote management tools, inventory systems, and enterprise-level software
  • Comfortable with on-call support and critical incident response

Additional Information
Employment is contingent upon successful completion of a background check.
Smart City Networks is proud to be an Equal Opportunity Employer. If you need accommodation due to a disability, contact HR@smartcity.com or call 702-943-6000.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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