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It Support Administrator Jobs (NOW HIRING)

Marsh Berry

IT Support Administrator

Woodmere, OH · On-site

We are seeking an IT Support Administrator to join our team. We have a people first, fast paced, collaborative culture with plenty of opportunity for growth. MarshBerry has been successful in ...

Stefanini Group

IT Support Administrator

Greenville, OH · On-site

$23 - $25/hr

Stefanini is looking for a Part-Time IT Support Administrator in Greenville, OH 45331 For quick Apply, please reach out to Hitesh Bhatnagar, call 248 263 3904/ email: HiteshKumar.Bhatnagar@stefanini ...

Marcura

IT Support Administrator

Atlanta, GA

Who We're Looking For: We're searching for an IT Support Administrator to join our team. That will: * Work closely with teams across the business (both US and internationally based employees ...

Marcura

IT Support Administrator

Atlanta, GA · On-site

Who We're Looking For: We're searching for an IT Support Administrator to join our team. That will: * Work closely with teams across the business (both US and internationally based employees ...

Known

IT Support Administrator

New York, NY · On-site +1

As a key member of the IT Support team, manage incoming requests. Triage, prioritize, and resolve ... Jira Service Management/Atlassian admin experience * Experience with Lumos * Hands-on work building ...

CONFIDENTIAL

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IT Systems & Support Administrator

Anaheim, CA · On-site

$27 - $30/hr

The IT Systems & Support Administrator will serve as your primary internal technology resource, providing hands-on end-user support, coordinate technology initiatives, manage relationships with your ...

Beyond IT Support

IT Support Specialist

Aurora, CO · On-site

Beyond IT Support is a company focused on providing IT solutions, and they are seeking an IT Support Specialist to assist with technical issues related to Microsoft's core business applications and ...

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All JobsIt Support Administrator Jobs

It Support Administrator information

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$29K

$77.1K

$142K

How much do it support administrator jobs pay per year?

As of Jul 23, 2026, the average yearly pay for it support administrator in the United States is $77,121.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What is the highest paying IT admin job?

The highest paying IT admin roles typically include senior systems administrators, network architects, and IT managers, especially those with advanced certifications like CISSP or Cisco CCIE. These positions often require extensive experience, specialized skills, and leadership responsibilities, with salaries reaching six figures or more depending on the industry and location.

What does an IT support administrator do?

An IT support administrator manages and maintains an organization’s computer systems, networks, and hardware. They troubleshoot technical issues, install and update software, and ensure system security, often using tools like remote support software and monitoring systems. Strong problem-solving skills and knowledge of operating systems and network protocols are essential for this role.

Is IT hard to become an IT admin?

Becoming an IT Support Administrator requires a solid understanding of computer systems, networks, and troubleshooting skills, often gained through certifications like CompTIA A+ or Network+. While it can be challenging initially, gaining hands-on experience and continuous learning make the role accessible for those with technical aptitude and problem-solving abilities.

What are some common challenges IT Support Administrators face when supporting a rapidly growing organization?

IT Support Administrators in fast-growing organizations often encounter the challenge of managing an increasing number of users, devices, and applications, which can strain existing infrastructure and support processes. Balancing the need for quick issue resolution with maintaining high security standards is another frequent hurdle. Additionally, they must continuously adapt to new technologies and software deployments, often with limited resources or time. Effective communication and collaboration with other departments are crucial to anticipate needs and proactively address potential IT issues.

What are the key skills and qualifications needed to thrive as an IT Support Administrator, and why are they important?

To thrive as an IT Support Administrator, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and often a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote desktop tools, Active Directory, and common enterprise software is typically required. Exceptional problem-solving, communication, and customer service skills help you address user issues efficiently and build trust with end-users. These skills and qualities are crucial to ensuring system reliability, minimizing downtime, and providing effective technical support across the organization.

What is the role of IT administrator?

An IT Support Administrator is responsible for managing and maintaining an organization’s computer systems, networks, and software. They troubleshoot technical issues, install updates, ensure cybersecurity, and support end-users to ensure smooth IT operations. Strong problem-solving skills and knowledge of network infrastructure are essential for this role.

What is the difference between It Support Administrator vs Help Desk Technician?

AspectIt Support AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT departments, data centers, enterprise networksHelp desk, call centers, user support
ResponsibilitiesNetwork management, system configuration, troubleshooting complex issuesResponding to user tickets, basic troubleshooting, issue escalation
Industry UsageIT services, corporate, governmentIT support, customer service, technical assistance

While both roles support IT users, an It Support Administrator typically handles more complex network and system issues within an organization, requiring advanced certifications and technical skills. Help Desk Technicians focus on initial user support and basic troubleshooting, often serving as the first point of contact for technical problems.

What are IT Support Administrators?

IT Support Administrators are professionals responsible for maintaining, troubleshooting, and supporting an organization's computer systems, networks, and related technology. They provide technical assistance to users, resolve hardware and software issues, and ensure the smooth operation of IT infrastructure. Their duties often include installing software, managing user accounts, monitoring system performance, and implementing security measures to protect data. IT Support Administrators play a crucial role in keeping businesses running efficiently by minimizing downtime and helping employees with technical problems.
More about It Support Administrator jobs
What cities are hiring for It Support Administrator jobs? Cities with the most It Support Administrator job openings:
What states have the most It Support Administrator jobs? States with the most job openings for It Support Administrator jobs include:
What job categories do people searching It Support Administrator jobs look for? The top searched job categories for It Support Administrator jobs are:
It Support Administrator jobs near you
Infographic showing various It Support Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $77,121 per year, or $37.1 per hour.
IT Support Administrator

IT Support Administrator

Marsh Berry

Woodmere, OH • On-site

Full-time

Posted 28 days ago

Job description

MarshBerry is growing! We are seeking an IT Support Administrator to join our team. We have a people first, fast paced, collaborative culture with plenty of opportunity for growth. MarshBerry has been successful in achieving growth objectives because the trust our clients place in our talented team of professionals, and all MarshBerry colleagues play a critical role in directly or indirectly cultivating those trusted relationships. MarshBerry provides an environment where employees can learn, improve and realize their career goals. We offer competitive benefits, hybrid work schedules, new challenges, and learning experiences.
Job Details
Position Summary:
The IT Support Administrator will serve as the first point of contact for MarshBerry's IT support. The IT Support Administrator's primary responsibilities will include providing technical assistance and support to internal users, ensuring prompt resolution of IT-related issues, and maintaining high levels of user satisfaction while maintaining the efficiency of our IT systems and supporting the daily operations of the business.
This is a hybrid position based out of our Woodmere, OH office. The individual will work onsite Monday through Thursday with the option to work remotely on Friday's.
Responsibilities:
  • User Support: Provide timely technical assistance and support to employees experiencing hardware, software, or network-related problems. Troubleshoot and resolve issues via phone, email, or in person, ensuring minimal disruption to workflow.
  • Ticket Management: Monitor the HelpDesk ticketing system, ensuring all requests are logged, prioritized, and resolved within established time periods. Maintain accurate records of user inquiries, actions taken, and resolutions achieved.
  • Hardware and Software Setup: Assist with the setup, installation, and configuration of laptops, printers, and other peripheral devices. Install and update software applications, ensuring compatibility and compliance with organizational standards.
  • User Training and Documentation: Provide basic training to users on IT systems, software applications, and best practices. Develop and maintain user documentation, knowledge base articles, and troubleshooting guides to facilitate self-service support.
  • System Maintenance: Perform routine maintenance tasks such as system updates, patches, and backups to ensure the stability and security of IT infrastructure. Monitor system performance and proactively identify and resolve potential issues.
  • IT Security: Implement and enforce IT security policies and procedures to protect against unauthorized access, data breaches, and malware. Educate users on cybersecurity best practices and assist with periodic security audits and compliance assessments as directed.
  • Collaboration and Communication: Collaborate with other IT team members to escalate and resolve complex issues. Communicate effectively with users to provide status updates, gather additional information, and ensure clear understanding of resolutions.
  • Continuous Improvement: Identify opportunities for process improvement and automation to enhance the efficiency and effectiveness of IT support services. Stay current with industry trends, technologies, and best practices to maintain a high level of expertise.
  • Cultivate and maintain effective relationships with potential internal/external clients, partners and stakeholders that can directly or indirectly lead to revenue generation for all MarshBerry services.
  • Special projects and tasks as assigned.

Selection Criteria
Education & Experience:
  • Minimum High School Diploma
  • 1-3 years experience in a HelpDesk or technical support role, preferably in a corporate environment.
  • Intermediate knowledge of Windows operating systems and Microsoft Office Suite of applications.
  • Familiarity with HelpDesk ticketing systems (e.g., Jitbit, ServiceNow, Zendesk), IT service management tools, and remote management support tools.

Other:
  • Excellent troubleshooting and problem-solving skills, with a customer-centric approach to service delivery.
  • Effective verbal and written communication skills with the ability to convey technical information to non-technical users.
  • Ability to work independently with minimal supervision, as well as collaboratively in a team environment.

Ability to prioritize tasks and projects in a fast-paced environment.
Working at MarshBerry
Who We Are:
MarshBerry practices The Collaborative Way which encourages employees to adhere to these five principles: listening generously, speaking straight, being for each other, acknowledgement & appreciation, and honoring commitments. We are committed to fostering an environment of Diversity, Equity, and Inclusion. We strive to educate our current and potential employees in these areas, while continuing to promote a welcoming and inclusive environment for all.
What We Do:
MarshBerry provides consulting services in the financial services industry primarily to independent insurance agents, brokers and carriers, as well as wealth and retirement plan advisors. Our services include but are not limited to financial, operational, sales management, merger and acquisition advisory, peer-to-peer exchange and information services. We are recognized in the financial services industry for providing innovative and customized solutions to our clients, with whom we build trusted advisor relationships. At MarshBerry, our mission is to help our clients learn, improve and realize their value. Our clients credit us for providing the vision, tools, and discipline to help them reach their strategic goals.
It's one thing to be recognized as experts in our field, it is another to be noteworthy based on the sentiment and feedback of our team. MarshBerry has been recently awarded the following:
  • Crain's Best Employers in Ohio
  • The Nation's Best and Brightest in Wellness
  • North Coast 99
  • Top Work Places - The Plain Dealer
  • Weatherhead 100
  • West Michigan's Best and Brightest Companies to Work for

To learn more about MarshBerry, visit www.marshberry.com.
We appreciate your interest in MarshBerry. As an equal opportunity employer, your application will be considered with regard to all laws which prohibit discrimination because of race, color, sex, religion, national origin, age, disability, military status, and genetic information, and requirements to take affirmative action in the hiring of minorities, including women, veterans, and those individuals with disabilities.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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