It Support Administrator Jobs (NOW HIRING)

Connected International, Inc. (Connected Cannabis Co.) is a leading vertically integrated cannabis company based in Sacramento and operating in California, Arizona, and Florida. With over 11 years experience, Connected specializes in breeding, growing, manufacturing, and distributing top-shelf cannabis through its state-of-the-art facilities and proprietary genetics.

With over 250 employees across the United States, Connected maintains a strong presence in the industry across multiple markets. The company has recently expanded into Arizona and Florida with ambitious national expansion plans underway. Connected's mission has always been to breed, grow, and sell the best cannabis in the world, setting high standards for its products, people, and partners wherever we go.

Connected International is seeking a hands-on IT Support Administrator to own the technology operations across our Sacramento HQ and growing network of retail and operational sites throughout California, Arizona, and Florida. This role is the single point of accountability for all IT infrastructure, hardware, software, and user lifecycle management across the company. The ideal candidate is self-directed, technically versatile, and available outside of standard business hours to keep a multi-site operation running without interruption. If you thrive in fast-paced environments where priorities shift, problems need solving on the spot, and no two days look the same, this role is for you.

Hardware & Device Management:

• Manage, maintain, and audit all laptops, desktops, iPads, and tablets across the organization
• Troubleshoot and resolve hardware issues across all company sites, coordinating repairs and replacements as needed
• Oversee laptop procurement, configuration, deployment, and equipment return processes
• Maintain physical servers and smart safes to ensure optimal performance and security
• Conduct regular equipment audits and maintain accurate asset inventory

Network & Infrastructure:

• Support configuration and maintenance of network infrastructure across all internet and server locations
• Troubleshoot network connectivity issues and ensure consistent, optimal performance at all sites
• Configure and support VPN and remote access solutions; assist users encountering VPN issues
• Monitor network performance and implement proactive optimizations
• Implement and maintain security measures to protect against internal and external threats

User Lifecycle Management:

• Manage end-to-end IT onboarding and offboarding for all employees, including provisioning and deprovisioning access across all platforms
• Administer user accounts across all software platforms without automated SSO or HRIS integration, ensuring timely access changes upon hire and termination
• Enforce password policies and security compliance standards across all systems
• Assist users with account access issues, password resets, and software troubleshooting

Software & Account Administration:

• Administer all software accounts; Google Workspace accounts, Apple IDs, Microsoft accounts, and Adobe accounts
• Manage Google Voice numbers across business operations
• Administer carrier and service accounts including Comcast, T-Mobile, Apple, Google, Adobe, and Microsoft
• Track and manage software licenses, renewals, and access across the full software portfolio
• Identify opportunities to consolidate or streamline software spend and access management

IT Partner & Vendor Management:

• Coordinate with vendors for IT services, equipment procurement, and ongoing support
• Serve as primary liaison to the company's external IT hardware procurement partner
• Manage vendor relationships, evaluate service quality, and escalate issues as appropriate

Jira Ticketing & Documentation:

• Administer the Jira Service Management ticketing system, managing IT support requests, onboarding/offboarding workflows, credit memos, delivery and cash pickup logs, and product/strain management forms
• Maintain accurate, up-to-date documentation of IT processes, configurations, and procedures
• Track and report on open tickets, resolution times, and recurring issues

Security & Compliance:

• Implement and maintain security protocols to protect IT assets, user data, and system integrity
• Ensure IT infrastructure and operations comply with applicable industry standards and internal policies
• Monitor for security vulnerabilities and coordinate remediation efforts

General IT Support:

• Provide responsive general IT support to end users across all departments and locations
• Assist with software installation, updates, and troubleshooting
• Drive to various company sites as needed and be flexible beyond standard business hours.

• Bachelor's degree in a related field plus 3+ years of relevant IT experience, or high school diploma/GED plus 5+ years of equivalent experience
• Demonstrated experience managing Google Workspace and Microsoft 365 environments at scale
• Hands-on experience with hardware support, network troubleshooting, and endpoint management
• Experience with user provisioning and deprovisioning across multiple platforms without automated SSO
• Familiarity with Jira Service Management or a comparable IT ticketing system
• Ability to manage multiple priorities independently in a fast-paced, multi-site environment
• Valid driver's license and reliable transportation for multi-site travel
• Experience in ERP platform user administration (Acumatica or similar) preferred
• Experience with MDM solutions for endpoint management preferred
• Relevant certifications preferred: CompTIA A+, Network+, Google Workspace Admin, or Microsoft 365 Fundamentals
• Availability beyond standard business hours is required; this role supports a multi-site operation and must be responsive to urgent IT needs as they arise, including evenings and weekends

The salary range for this position in the selected city is $80,000.00 - $85,000.00 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location.

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
• Requires normal hearing range

Connected is an exciting and innovative workplace with a highly engaged workforce brought together by a shared passion to be the best in the business. We are on a mission to breed, grow and sell the best cannabis in the world! This is a super unique opportunity to be part of the start-up stage of the booming cannabis industry. We are looking for exceptional people to join our team as we transition into the next phase of our business ventures and become a leader in the cannabis space.

• Competitive Pay
• 401(k), Medical, Dental, Vision, Life Insurance
• Paid Vacation Time (Flexible Vacation policy for exempt positions)
• Career Growth and Internal Advancement Opportunities
• Chance to work in an exciting new start-up industry with awesome people!

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