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Software Support Administrator Jobs (NOW HIRING)

TRIGO

IT Support Administrator

Greer, SC · On-site

Overall Purpose The IT Support Administrator provides dedicated, onsite technology support for ... Resolve the majority of onsite hardware and software issues independently across computers, tablets ...

Lake Cable

Sales Support Administrator

Bensenville, IL · On-site

$20 - $24.50/hr

Lake Cable Sales Support Administrator What would you say to a career that helps keep the world ... Proficient with CRM software and Microsoft Office * Strong knowledge of sales performance metrics

Framestore

Systems Support Administrator

Manhattan, NY · On-site

$60K - $75K/yr

The Systems Support Administrator operates within the Systems Support team, acting as an escalation ... Support of the Render farm (software) * Support and administration of enterprise storage platforms ...

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Software Support Administrator information

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$62

How much do software support administrator jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for software support administrator in the United States is $49.56, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $58.65 per hour, depending on experience, location, and employer.

What is a software support administrator?

A Software Support Administrator is responsible for providing technical assistance and support to users of specific software applications. They troubleshoot issues, resolve user queries, and ensure software systems run smoothly. Their duties often include installing updates, configuring software, and working closely with IT teams to maintain system integrity. Additionally, they may create user documentation and train staff on software usage. This role is essential for maintaining productivity and minimizing downtime related to software problems.

How does a software support administrator typically collaborate with development and IT teams to resolve complex user issues?

Software Support Administrators often act as a bridge between end-users and technical teams. When escalated issues arise that cannot be resolved through standard troubleshooting, they document detailed problem reports and communicate them to software developers or IT specialists. This collaboration involves regular meetings, clear communication of user feedback, and tracking the progress of resolutions. By facilitating this process, Software Support Administrators ensure that user concerns are addressed efficiently while helping technical teams understand real-world usage challenges.

What are the key skills and qualifications needed to thrive as a software support administrator, and why are they important?

To thrive as a Software Support Administrator, you need a solid understanding of software troubleshooting, system administration, and customer service, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems such as Windows and Linux is typically required. Strong problem-solving abilities, patience, and clear communication skills help set exceptional professionals apart in this role. These skills and qualities are crucial for efficiently resolving user issues, ensuring system reliability, and maintaining high customer satisfaction.

What is the difference between Software Support Administrator vs Software Support Specialist?

AspectSoftware Support AdministratorSoftware Support Specialist
CertificationsIT certifications (e.g., CompTIA, Microsoft)IT certifications (e.g., CompTIA, Microsoft)
Work EnvironmentHelp desks, technical support teams, remote supportHelp desks, customer support centers, remote support
Employer & IndustryTech companies, software vendors, IT service providersTech companies, software vendors, IT service providers
Primary FocusManaging support processes, coordinating support teams, ensuring service qualityProviding technical support, troubleshooting, assisting users

While both roles involve supporting software users, the Software Support Administrator typically oversees support operations and manages teams, whereas the Software Support Specialist focuses on direct technical troubleshooting and user assistance. The roles often overlap but differ mainly in scope and responsibilities.

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What job categories do people searching Software Support Administrator jobs look for?

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Software Support Administrator jobs near you
Infographic showing various Software Support Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $103,081 per year, or $49.6 per hour.

Building Automation Airport Support Administrator III (May Underfill)

City of Salt Lake City

Salt Lake City, UT • On-site

$30.74 - $41.97/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Position Title:
Building Automation Airport Support Administrator III (May Underfill)
Job Description:
Under the guidance of the Network Support Team Manager and/or the Network Engineering Team Manager, oversees and ensures completion of tasks pertaining to supporting customers that use City computer, phone, and data network resources. This includes planning and coordinating the installing, configuring and maintaining of networked desktop computers, laptops, mobile devices, printers, phones, data equipment, and software for City departments. Responsibilities will also include providing onsite technical support at off-site buildings, working with the Software Support Team and the Software Engineering Team regarding software and application issues, and working with the Network System Engineer Team in resolving issues involving network connectivity, throughput, and overall LAN performance. Mentoring and training Network Support Team II and I Administrators, and managing projects as assigned.
Various work schedules may be required to accommodate the hours that the Help Desk and onsite technical support are available for City customers, in addition to the demands of project management and employee supervision. Occasional weekend work, on-call work, and after-hours work may also be required.
About the Position:
The Building Automation Airport Support Administrator provides advanced technical support for the Airport's Building Automation Systems (BAS) and related networked systems. The ideal candidate will have hands-on experience with BAS hardware and software, BACnet and Modbus protocols, DDC controls, SCADA programming, and Siemens Desigo. This position will troubleshoot complex control issues, support BAS installation and commissioning, and work with Airport teams to maintain system programming, databases, and network connectivity. Strong technical, communication, and problem-solving skills, along with experience supporting enterprise systems and Windows-based network environments, are highly desirable.
Position Hourly Range:
Level III: $30.74 - $41.97/hr
Level II: $27.89 - $38.04/hr
Level I: $25.31 - $34.53/hr
*based on qualifications and experience.
This position is eligible for full city benefits, including:
  • Health Insurance
  • Dental, Vision and Life Insurance
  • Paid vacation and personal leave
  • 6-12 weeks of paid parental leave available
  • Retirement contributions toward a pension plan and/or 401(k)
  • A robust Employee Assistance Plan (EAP)
  • Up to $4,000 tuition reimbursement annually
  • Discounted supplemental benefits like pet insurance and legal services

Typical Duties:
  • Manages specific service related servers such as: network printing servers, remote access servers, Citrix application servers, etc.
  • Manages projects that coordinate with the Network System Engineer Team, Software Support Team and/or the Software Engineering Team.
  • May occasionally supervise Network Support Administrator II & I employees. This may include assigning tasks, measuring and reporting productivity levels, and assessing skill set needs.
  • Assists with product implementation and/or upgrades with the Software Support Team and/or the Software Engineering Team.
  • Installs, configures, and maintains Cambium PMP/PTP wireless communications. This can include but is not limited to configuring, diagnosing, repairing, upgrading, and optimizing physical infrastructure associated with Cambium PMP/PTP wireless communications.
  • Assists the Network System Engineer Team to develop and maintain City-wide security on the network and for remote users. This includes the evaluation and installation of necessary hardware and software components needed to maintain a secure operating environment for the network users and departments.
  • Assists in analyzing City-wide network usage patterns in order to provide data for strategic planning decisions for future network growth.
  • May serve as a primary contact for hardware and/or software vendors through which vendor provided service and support will be coordinated.
  • Assists customers using desktop and mobile computer systems by troubleshooting complex hardware and software problems, such as system compatibility and configuration issues, hardware failures, and provides end-user training.
  • Installs, configures, and maintains desktop and mobile computer systems using various tools such as: imaging software, package creation and deployment software, and PC remote support software. Installs, configures, and maintains network printers and associated print drivers. Installs, configures, and maintains wireless network products, such as air-cards and routers, etc. Installs, configures, and maintains connections for the City's local area networks (LAN) and wide area networks (WAN).
  • Answers and resolves trouble calls from customers at the Network Support Center. Must use and understand the call taking process and utilize the call tracking system to document all solutions and to share knowledge.
  • Assists with PC life cycle management processes such as: technology purchasing, data retention and deletion, inventory surplus, etc.
  • Provides software integrity while meeting licensing requirements for all LAN software, including the evaluation of potential software products, maintaining licensing requirements set forth by the manufacturers and the City, and installing accurate and timely software upgrades.
  • Documents all essential technical processes and procedures ensuring that they are repeatable, shared and followed.
  • May act as the Lead support administrator providing on-site technical support for City departments, such as Public Safety and Public Utilities. This also includes mentoring and training the Network Support Administrator I or II in this capacity.
  • Assists with network backup and restore processes.
  • Creates, configures, and maintains scripts and software automation. This can include but is not limited to configuring, diagnosing, repairing, upgrading, and optimizing VBScript, AutoIt, AutoHotkey, batch files, and Bash.
  • Installs, configures, and maintains voice and data communication equipment. This can include but is not limited to configuring, diagnosing, repairing, upgrading, and optimizing VoIP enabled PBX systems and VoIP applications such as Voice mail, voice recording, ACD queues, and voice management use in the City along with legacy PBX telephony systems.
  • Maintains an inventory of boards, connectors, and other related replacement parts for the phone and data systems.
  • Coordinates with other Network managers to provide and maintain communications between multiple protocols. This includes all hardware and software requirements to enable LAN communication on our standard protocol of TCP/IP.
  • Assists in the audio / digital video production phase of SLCTV.
  • Performs various other duties as assigned.

Desired Qualifications:
  • Experience with Building Automation Systems hardware and software and associated protocols such as BACnet and Modbus.
  • Factory Certification on Siemens Desigo platform is highly desirable.
  • Understanding of DDC controls and experience in taking defined sequence of event conditions and writing programming code for SCADA controls.
  • Ability to troubleshoot high level control issues utilizing computer feedback, PID, and control programming.
  • Participate in the installation, startup, and commissioning of building automation system equipment.
  • Support the verification of the system database and programming, ensuring consistency with the scope of work and sequence of operations.
  • Strong communication, organizational, and people skills. Ability to express technical ideas and concepts to all levels of understanding.
  • Ability to utilize standard electronic equipment to test and calibrate sensors, troubleshoot to component level, and work with various Building Automation System end user groups such as Fire, Electrical, Environmental, Control, Security, and HVAC.
  • Experience in working with large enterprise systems with various end user groups.
  • Proficient in PC/Windows based applications with experience in networked environments, programming and graphical dashboards/graphical display.
  • Hands-on technical knowledge of network and PC operating systems. Able to isolate and repair workstations, Server, and or network issues.
  • Experienced with system management best practices and infrastructure documentation. Skilled in buyoff procedures, document retention, storage, and database backups.

Minimum Qualifications:
Level III:
  • Graduation from a four-year accredited college with a Bachelor's degree in Computer Science, Engineering, or related field and (6) years experience in supporting PCs (using Windows OS) and LAN administration or an equivalent combination of education and experience substituted on a year-for-year basis.
  • Possession of one (or more) of the following certifications may also be required (depending on position requirements): Microsoft Certified Systems Engineer (MCSE), or a Microsoft Certified Solutions Associate (MCSA), or a combination of 2 or more of the following certifications: Microsoft Certified Office Specialist Master, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Professional (MCP), HP Printer Support, HP Hardware Support, Cisco Certified Network Associate (CCNA), Cisco Certified Network Associate Voice (CCNA Voice), CompTIA A+, CompTIA Network+, CompTIA Security+, Nortel/Avaya VoIP.
  • Advanced knowledge of Microsoft operating systems, topologies and protocols.
  • Must be able to demonstrate considerable and highly technical knowledge of personal computer hardware, peripherals, operating systems, and network operating systems, including installation procedures, architecture and trouble-shooting techniques.
  • Knowledge of principles of data communications and related equipment.
  • Ability to communicate clearly, both verbally and in written form. Ability to listen and understand system user problems and needs.

Level II:
  • Graduation from a four-year accredited college with a Bachelor's degree in Computer Science, Engineering, or related field and four (4) years experience in supporting PCs (using Windows OS) and LAN administration or an equivalent combination of education and experience substituted on a year-for-year basis.
  • Possession of one (or more) of the following certifications may also be required (depending on position requirements): Microsoft Certified Systems Engineer (MCSE), or a Microsoft Certified Solutions Associate (MCSA), or a combination of 2 or more of the following certifications: Microsoft Certified Office Specialist Master, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Professional (MCP), HP Printer Support, HP Hardware Support, Cisco Certified Network Associate (CCNA), Cisco Certified Network Associate Voice (CCNA Voice), CompTIA A+, CompTIA Network+, CompTIA Security+.
  • Considerable knowledge of Microsoft operating systems, topologies and protocols.
  • Must be able to demonstrate considerable and highly technical knowledge of personal computer hardware, peripherals, operating systems, and network operating systems, including installation procedures, architecture and trouble-shooting techniques.
  • Knowledge of principles of data communications and related equipment.
  • Ability to communicate clearly, both verbally and in written form. Ability to listen and understand system user problems and needs.

Level I:
  • Graduation from an accredited college or university with an Associate's degree in computer science or other closely related field and two (2) years paid employment in the field of computer support supporting PCs (using Windows OS). Education and experience may be substituted on a year-for year basis.
  • Possession of one (or more) of the following certifications may also be required (depending on position requirements): current Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Office Specialist Master, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Professional (MCP), HP Printer Support, HP Hardware Support, Cisco Certified Entry Networking Technician (CCENT), CompTIA A+, CompTIA Network+, CompTIA Security+.
  • Working knowledge of Microsoft operating systems, topologies and protocols.
  • Must be able to demonstrate considerable and highly technical knowledge of personal computer hardware, peripherals, operating systems, and network operating systems, including installation procedures, architecture and trouble-shooting techniques.
  • Knowledge of principles of data communications and related equipment.
  • Ability to communicate clearly, both verbally and in written form. Ability to listen and understand system user problems and needs.

Working Conditions:
  • Moderate physical effort. Moderate lifting required, intermittent sitting, standing and walking. Intermittent exposure to moderate noise levels. Comfortable working conditions.
  • Regular exposure to stressful situations as a result of human behavior and the demands of the position.
  • Attends meetings, conferences, workshops and training sessions to become and remain current on the principles, practices and new developments in assigned work areas.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
POSITION TYPE
Full-Time
DEPARTMENT
Airport
Full Time/Part Time:
Full time
Scheduled Hours:
40

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