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Software Support Administrator Jobs (NOW HIRING)

GeoShack

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Service & Support Administrator

Dallas, TX · On-site

$24 - $28/hr

The Service & Support Administrator will: * Schedule and Dispatch Field Service Technicians Daily ... Training service and support staff on company software & procedures * Support service technical ...

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How much do software support administrator jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for software support administrator in the United States is $49.56, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $58.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Administrator, and why are they important?

To thrive as a Software Support Administrator, you need a solid understanding of software troubleshooting, system administration, and customer service, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems such as Windows and Linux is typically required. Strong problem-solving abilities, patience, and clear communication skills help set exceptional professionals apart in this role. These skills and qualities are crucial for efficiently resolving user issues, ensuring system reliability, and maintaining high customer satisfaction.

How does a Software Support Administrator typically collaborate with development and IT teams to resolve complex user issues?

Software Support Administrators often act as a bridge between end-users and technical teams. When escalated issues arise that cannot be resolved through standard troubleshooting, they document detailed problem reports and communicate them to software developers or IT specialists. This collaboration involves regular meetings, clear communication of user feedback, and tracking the progress of resolutions. By facilitating this process, Software Support Administrators ensure that user concerns are addressed efficiently while helping technical teams understand real-world usage challenges.

What is a Software Support Administrator?

A Software Support Administrator is responsible for providing technical assistance and support to users of specific software applications. They troubleshoot issues, resolve user queries, and ensure software systems run smoothly. Their duties often include installing updates, configuring software, and working closely with IT teams to maintain system integrity. Additionally, they may create user documentation and train staff on software usage. This role is essential for maintaining productivity and minimizing downtime related to software problems.

What is the difference between Software Support Administrator vs Software Support Specialist?

AspectSoftware Support AdministratorSoftware Support Specialist
CertificationsIT certifications (e.g., CompTIA, Microsoft)IT certifications (e.g., CompTIA, Microsoft)
Work EnvironmentHelp desks, technical support teams, remote supportHelp desks, customer support centers, remote support
Employer & IndustryTech companies, software vendors, IT service providersTech companies, software vendors, IT service providers
Primary FocusManaging support processes, coordinating support teams, ensuring service qualityProviding technical support, troubleshooting, assisting users

While both roles involve supporting software users, the Software Support Administrator typically oversees support operations and manages teams, whereas the Software Support Specialist focuses on direct technical troubleshooting and user assistance. The roles often overlap but differ mainly in scope and responsibilities.

More about Software Support Administrator jobs
What job categories do people searching Software Support Administrator jobs look for? The top searched job categories for Software Support Administrator jobs are:
Software Support Administrator jobs near you
Infographic showing various Software Support Administrator job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 23% Part Time, and 1% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $103,081 per year, or $49.6 per hour.

Home Services Support Administrator

Frontline Insurance Managers Inc.

Lake Mary, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

At Frontline Insurance, we are on a mission to Make Things Better, and our Home Services Support Administrator plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.


What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Home Services Support Administrator where you can make a meaningful impact and grow your career, your next adventure starts here!



Our Home Services Support Administrator enjoys robust benefits:

  • Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
  • Financial Security: 401k Retirement Plan with a generous match.
  • Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.


What you can expect as a Home Services Support Administrator:

  • Communicate effectively via phone with inspection vendors, underwriters, agents, and policyholders regarding inspection status, processes, and concerns.
  • Manage and prioritize workflow to ensure adherence to required timelines.
  • Utilize multiple software platforms and tools throughout the workday to complete tasks efficiently.
  • Reopen and/or amend property inspection orders as needed.
  • Assist with the preparation and distribution of daily and weekly production reports.
  • Keep management informed of any challenges, delays, or issues impacting workflow or inspection quality.
  • Provide support to Home Solutions Administrative and Advocate Teams.
  • Perform additional duties and special projects as assigned by management.


What we are looking for as a Home Services Support Administrator:

  • 4-40 license required, 20-44 is required for remote/hybrid work (must have or be able to pass state licensing exam in timely manner set by company).
  • 1+ year Property & Casualty, Sales/Customer Service, and/or Call Center experience preferred
  • Proficient in relevant computer applications
  • High school diploma or Bachelor's degree

Why work for Frontline Insurance?

At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity.


We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.


Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.