ZipRecruiter

Log In

1

Software Support Administrator Jobs (NOW HIRING)

GDIT

Client Support Administrator

Rochester, MN · On-site

$25.63 - $26.19/hr

Yes Client Support Administrator CLC 8 Transform technology into opportunity as a Client Support ... Experience in installing/deleting of client level software. CERTIFICATIONS: Must meet the ...

Framestore

Systems Support Administrator

Manhattan, NY · On-site

$60K - $75K/yr

The Systems Support Administrator operates within the Systems Support team, acting as an escalation ... Support of the Render farm (software) * Support and administration of enterprise storage platforms ...

Adecco

Recruiter Support Administrator

Carlsbad, CA

$22 - $25/hr

Adecco is hiring a Recruiter Support Administrator in Carlsbad, CA. This Recruiter Support ... software • Fluency in English and Spanish (written and verbal) are required • Strong ...

Concordia Publishing House

As a Software Support Technician with Concordia Technology Solutions (CTS) at Concordia Publishing House, you will help pastors, church administrators, and ministry leaders make the most of CPH ...

next page

Showing results 1-20

All JobsSoftware Support Administrator Jobs

Software Support Administrator information

See salary details

$26

$49

$62

How much do software support administrator jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for software support administrator in the United States is $49.56, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $58.65 per hour, depending on experience, location, and employer.

What does an IT support administrator do?

An IT support administrator manages and maintains an organization’s computer systems, networks, and software. They troubleshoot technical issues, install updates, and ensure system security, often using tools like remote support software and monitoring systems. Strong problem-solving skills and knowledge of hardware, software, and network protocols are essential for this role.

Is sysadmin an entry level job?

A system administrator (sysadmin) is typically not an entry-level role; it usually requires several years of experience with network management, server maintenance, and scripting. Entry-level positions in IT support or help desk roles often serve as a stepping stone toward becoming a sysadmin. Certifications like CompTIA Server+ or Cisco CCNA can help demonstrate relevant skills for advancement.

How does a Software Support Administrator typically collaborate with development and IT teams to resolve complex user issues?

Software Support Administrators often act as a bridge between end-users and technical teams. When escalated issues arise that cannot be resolved through standard troubleshooting, they document detailed problem reports and communicate them to software developers or IT specialists. This collaboration involves regular meetings, clear communication of user feedback, and tracking the progress of resolutions. By facilitating this process, Software Support Administrators ensure that user concerns are addressed efficiently while helping technical teams understand real-world usage challenges.

What does a software administrator do?

A software support administrator manages and maintains software systems, troubleshoots issues, and provides technical assistance to users. They often use diagnostic tools, document problems, and ensure software operates efficiently within an organization’s IT environment.

What is a Software Support Administrator?

A Software Support Administrator is responsible for providing technical assistance and support to users of specific software applications. They troubleshoot issues, resolve user queries, and ensure software systems run smoothly. Their duties often include installing updates, configuring software, and working closely with IT teams to maintain system integrity. Additionally, they may create user documentation and train staff on software usage. This role is essential for maintaining productivity and minimizing downtime related to software problems.

What is the difference between Software Support Administrator vs Software Support Specialist?

AspectSoftware Support AdministratorSoftware Support Specialist
CertificationsIT certifications (e.g., CompTIA, Microsoft)IT certifications (e.g., CompTIA, Microsoft)
Work EnvironmentHelp desks, technical support teams, remote supportHelp desks, customer support centers, remote support
Employer & IndustryTech companies, software vendors, IT service providersTech companies, software vendors, IT service providers
Primary FocusManaging support processes, coordinating support teams, ensuring service qualityProviding technical support, troubleshooting, assisting users

While both roles involve supporting software users, the Software Support Administrator typically oversees support operations and manages teams, whereas the Software Support Specialist focuses on direct technical troubleshooting and user assistance. The roles often overlap but differ mainly in scope and responsibilities.

Is sysadmin a stressful job?

A sysadmin, including a support administrator role, can experience stress due to the need to manage critical systems, respond to emergencies, and ensure security and uptime. The level of stress varies depending on the organization, workload, and experience, but the role often requires problem-solving skills and the ability to handle high-pressure situations. Proper training and tools can help mitigate stress levels in this profession.

What are the key skills and qualifications needed to thrive as a Software Support Administrator, and why are they important?

To thrive as a Software Support Administrator, you need a solid understanding of software troubleshooting, system administration, and customer service, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems such as Windows and Linux is typically required. Strong problem-solving abilities, patience, and clear communication skills help set exceptional professionals apart in this role. These skills and qualities are crucial for efficiently resolving user issues, ensuring system reliability, and maintaining high customer satisfaction.
More about Software Support Administrator jobs
What job categories do people searching Software Support Administrator jobs look for? The top searched job categories for Software Support Administrator jobs are:
Software Support Administrator jobs near you
Client Support Administrator

Client Support Administrator

General Dynamics Information Technology

Chantilly, VA • On-site

$25.63 - $26.19/hr

Full-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

76th of 210 rated it services

Job description

Share
REQ#: RQ222830Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

Client Support Administrator CLC 8
Transform technology into opportunity as a Client Support Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT youll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Client Support Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Client Support Administrator joining our team to provide installation, maintenance, and troubleshooting support of information systems.
HOW A CLIENT SUPPORT ADMINISTRATOR WILL MAKE AN IMPACT
Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
Performs technical tasks and assists with the completion of milestones associated with specific projects
Provides solutions to technical problems of moderate scope and complexity.
Prepares and maintains documentation for processes and procedures related to computer systems and operations
Provides incident response and performs customer support tasks
Apply associate-level hands on work experience in support of installations, repair, and troubleshooting/maintenance of communications systems.


WHAT YOULL NEED TO SUCCEED:
Education: High School Diploma/GED
Required Experience: 1+ years of related experience
Required Technical Skills: Experience in installing/deleting of client level software.

CERTIFICATIONS: Must meet the certification requirement of DoW 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate:

Security+

Microsoft Certified Solutions Associate (MCSA) Desktop or equivalent

Security Clearance Level: SECRET

GENERAL EXPERIENCE:

Must have associate level of hands on work experience in support of installations, repair, and troubleshooting or maintenance of communications systems or equipment.

SPECIALIZED EXPERIENCE:

Must have experience in installing/deleting of client level software. Must have experience in diagnostic and troubleshooting of basic computer workstation. Must have experience in implementing/installing software patches, security fixes, and service release of workstation.

Required Skills & Abilities: Experience implementing/installing software patches, security fixes, and service release of workstation.
Preferred Skills: Experience interacting with military personnel.
Location: On Customer Site
US Citizenship Required
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

#DefenseOCONUS

Work Requirements
Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Security+ (issued before 01/01/2011) - CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $25.63 - $26.19. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

General Dynamics Information Technology logo

About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

View All General Dynamics Information Technology Jobs

Apply