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Software Support Administrator Jobs (NOW HIRING)

Concordia Publishing House

As a Software Support Technician with Concordia Technology Solutions (CTS) at Concordia Publishing House, you will help pastors, church administrators, and ministry leaders make the most of CPH ...

Simpro Software

IT Support Administrator

Miami, FL · Hybrid

Job Context The IT Support Administrator is responsible for the provision of IT support to staff ... Conduct timely audits of software and systems for compliance * Carry out monthly stock takes of ...

Ryan Consulting

Sales Support Administrator

Media, PA

$20.50 - $25.25/hr

Award-Winning Culture & Community Outreach Ryan is a leading global tax services and software ... We are seeking a highly organised and detail-oriented Sales Support Administrator to join our ...

Ryan, LLC

Sales Support Administrator

Media, PA

$20.50 - $25.25/hr

Award-Winning Culture & Community Outreach Ryan is a leading global tax services and software ... We are seeking a highly organised and detail-oriented Sales Support Administrator to join our ...

Ryan, LLC

Sales Support Administrator

Media, PA · On-site

$20.50 - $25.25/hr

Award-Winning Culture & Community Outreach Ryan is a leading global tax services and software ... We are seeking a highly organised and detail-oriented Sales Support Administrator to join our ...

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Software Support Administrator information

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$26

$49

$62

How much do software support administrator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for software support administrator in the United States is $49.56, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $58.65 per hour, depending on experience, location, and employer.

How does a software support administrator typically collaborate with development and IT teams to resolve complex user issues?

Software Support Administrators often act as a bridge between end-users and technical teams. When escalated issues arise that cannot be resolved through standard troubleshooting, they document detailed problem reports and communicate them to software developers or IT specialists. This collaboration involves regular meetings, clear communication of user feedback, and tracking the progress of resolutions. By facilitating this process, Software Support Administrators ensure that user concerns are addressed efficiently while helping technical teams understand real-world usage challenges.

What is a software support administrator?

A Software Support Administrator is responsible for providing technical assistance and support to users of specific software applications. They troubleshoot issues, resolve user queries, and ensure software systems run smoothly. Their duties often include installing updates, configuring software, and working closely with IT teams to maintain system integrity. Additionally, they may create user documentation and train staff on software usage. This role is essential for maintaining productivity and minimizing downtime related to software problems.

What is the difference between Software Support Administrator vs Software Support Specialist?

AspectSoftware Support AdministratorSoftware Support Specialist
CertificationsIT certifications (e.g., CompTIA, Microsoft)IT certifications (e.g., CompTIA, Microsoft)
Work EnvironmentHelp desks, technical support teams, remote supportHelp desks, customer support centers, remote support
Employer & IndustryTech companies, software vendors, IT service providersTech companies, software vendors, IT service providers
Primary FocusManaging support processes, coordinating support teams, ensuring service qualityProviding technical support, troubleshooting, assisting users

While both roles involve supporting software users, the Software Support Administrator typically oversees support operations and manages teams, whereas the Software Support Specialist focuses on direct technical troubleshooting and user assistance. The roles often overlap but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a software support administrator, and why are they important?

To thrive as a Software Support Administrator, you need a solid understanding of software troubleshooting, system administration, and customer service, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems such as Windows and Linux is typically required. Strong problem-solving abilities, patience, and clear communication skills help set exceptional professionals apart in this role. These skills and qualities are crucial for efficiently resolving user issues, ensuring system reliability, and maintaining high customer satisfaction.
More about Software Support Administrator jobs
What job categories do people searching Software Support Administrator jobs look for? The top searched job categories for Software Support Administrator jobs are:
Software Support Administrator jobs near you
Infographic showing various Software Support Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $103,081 per year, or $49.6 per hour.

Staff Desktop Support Administrator

ARA

Albuquerque, NM • On-site

Full-time

Re-posted 6 days ago

Job description

What you'll do as a Staff Desktop Support Administrator
    • Provide desktop support and technical assistance to end users on a variety of issues.
    • Take ownership managing and supporting a small Windows server environment.
    • Support and maintain a VMware vSphere and vCenter environment.
    • Independently identify, research, and resolve technical problems.
    • Troubleshoot PC hardware and software issues.
    • Set up and maintain user accounts.
    • Manage file, print, and license servers.
    • Administer and monitor data backups.
    • Monitor and apply security patches and updates in a timely manner.
    • Document and maintain IT related procedures.
    • Maintain inventory and licensing records for hardware and software acquisitions.

Staff Desktop Support Administrator Requirements
    • Minimum of four (4) years of relevant experience, experience supporting desktops/laptops and servers; specifically, with systems running Windows 11, Server 2022/2025 on a Windows network, including printers and other peripherals. (Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).
    • Experience supporting an array of applications on Windows operating systems including, Microsoft Office 365, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
    • Microsoft Active Directory administration experience
    • Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.
    • Ability to obtain a security clearance, which includes US citizenship.
    • Must be customer service focused and have excellent time management skills.
    • Must be detail-oriented, proactive, well organized, and have ability to prioritize work.
    • Requires ability to:
      • Communicate effectively (both verbal and written),
      • Work collaboratively with team members, and on an individual basis

Staff Desktop Support Administrator Preferences
  • Experience with Ubuntu, Red Hat, or other Linux operating systems
  • Experience with Windows Server 2022 and above
  • Experience with Microsoft 365 office applications
  • Experience with Veeam backup software
  • Knowledge of Cisco VoIP phone administration
  • Experience with VMWare vSphere virtualization and administration
  • MCSE, A+, Net+, Security+, Linux+, LPIC, RHCSA certifications
  • Antivirus and WSUS
  • DoD experience
  • Understanding of IT security best practices

Education
  • Bachelor's degree in MIS, CS, or other IT-related field or equivalent experience

Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 2,300 professionals and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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