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Software Support Administrator Jobs (NOW HIRING)

Symbotic

Technical Support Administrator

OR · Remote

$25.96 - $35.96/hr

Intelligent software orchestrates advanced robots in a high-density, end-to-end system ... We are currently looking for Technical Support Administrators that are available to work the ...

Symbotic

Technical Support Administrator

$25.96 - $35.96/hr

Intelligent software orchestrates advanced robots in a high-density, end-to-end system ... We are currently looking for Technical Support Administrators that are available to work the ...

Apex Informatics

Decision Support Administrator

Decision Support Administrator Location: Remote Required Qualifications Core Competencies 1. ... Statistical software (e.g., R, SAS, Stata, Python) and data visualization tools. * Survey design ...

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How much do software support administrator jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for software support administrator in the United States is $49.56, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $58.65 per hour, depending on experience, location, and employer.

What does an IT support administrator do?

An IT support administrator manages and maintains an organization’s computer systems, networks, and software. They troubleshoot technical issues, install updates, and ensure system security, often using tools like remote support software and monitoring systems. Strong problem-solving skills and knowledge of hardware, software, and network protocols are essential for this role.

Is sysadmin an entry level job?

A system administrator (sysadmin) is typically not an entry-level role; it usually requires several years of experience with network management, server maintenance, and scripting. Entry-level positions in IT support or help desk roles often serve as a stepping stone toward becoming a sysadmin. Certifications like CompTIA Server+ or Cisco CCNA can help demonstrate relevant skills for advancement.

How does a Software Support Administrator typically collaborate with development and IT teams to resolve complex user issues?

Software Support Administrators often act as a bridge between end-users and technical teams. When escalated issues arise that cannot be resolved through standard troubleshooting, they document detailed problem reports and communicate them to software developers or IT specialists. This collaboration involves regular meetings, clear communication of user feedback, and tracking the progress of resolutions. By facilitating this process, Software Support Administrators ensure that user concerns are addressed efficiently while helping technical teams understand real-world usage challenges.

What does a software administrator do?

A software support administrator manages and maintains software systems, troubleshoots issues, and provides technical assistance to users. They often use diagnostic tools, document problems, and ensure software operates efficiently within an organization’s IT environment.

What is a Software Support Administrator?

A Software Support Administrator is responsible for providing technical assistance and support to users of specific software applications. They troubleshoot issues, resolve user queries, and ensure software systems run smoothly. Their duties often include installing updates, configuring software, and working closely with IT teams to maintain system integrity. Additionally, they may create user documentation and train staff on software usage. This role is essential for maintaining productivity and minimizing downtime related to software problems.

What is the difference between Software Support Administrator vs Software Support Specialist?

AspectSoftware Support AdministratorSoftware Support Specialist
CertificationsIT certifications (e.g., CompTIA, Microsoft)IT certifications (e.g., CompTIA, Microsoft)
Work EnvironmentHelp desks, technical support teams, remote supportHelp desks, customer support centers, remote support
Employer & IndustryTech companies, software vendors, IT service providersTech companies, software vendors, IT service providers
Primary FocusManaging support processes, coordinating support teams, ensuring service qualityProviding technical support, troubleshooting, assisting users

While both roles involve supporting software users, the Software Support Administrator typically oversees support operations and manages teams, whereas the Software Support Specialist focuses on direct technical troubleshooting and user assistance. The roles often overlap but differ mainly in scope and responsibilities.

Is sysadmin a stressful job?

A sysadmin, including a support administrator role, can experience stress due to the need to manage critical systems, respond to emergencies, and ensure security and uptime. The level of stress varies depending on the organization, workload, and experience, but the role often requires problem-solving skills and the ability to handle high-pressure situations. Proper training and tools can help mitigate stress levels in this profession.

What are the key skills and qualifications needed to thrive as a Software Support Administrator, and why are they important?

To thrive as a Software Support Administrator, you need a solid understanding of software troubleshooting, system administration, and customer service, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems such as Windows and Linux is typically required. Strong problem-solving abilities, patience, and clear communication skills help set exceptional professionals apart in this role. These skills and qualities are crucial for efficiently resolving user issues, ensuring system reliability, and maintaining high customer satisfaction.
More about Software Support Administrator jobs
What job categories do people searching Software Support Administrator jobs look for? The top searched job categories for Software Support Administrator jobs are:
Software Support Administrator jobs near you
Decision Support Administrator

Decision Support Administrator

PROLIM Global Corporation

Remote

Full-time

Posted 4 days ago

New

Job description

Contractor shall designate a Decision Support Administrator, who will work remotely and be managed by FloridaCommerce.
General Role: Supports user community with business intelligence (BI) tools for querying files/databases and generating reports. Assists with OLAP tools, data extraction, query optimization, report design/development, user documentation, usage monitoring, tool upgrades, batch queries, front-end interoperability/security, metadata coordination, and production support.
Complexity: User support focus; project team member on 1+ projects; independent under senior direction.
Key Knowledge Areas: Process/data modeling; data architectural methodologies.
Core Competencies
  1. Economic Analysis & Labor Market Research
    • Apply economic theories/quantitative methods to workforce trends, employment patterns, labor dynamics.
    • Interpret indicators for workforce policy implications.
  2. Data Analytics & Statistical Modeling
    • Advanced stats, econometrics, predictive modeling.
    • Analyze large datasets for trends, forecasts, program evaluation.
  3. Policy Evaluation & Impact Assessment
    • Assess economic impacts of workforce programs/policies.
    • Deliver evidence-based recommendations.
  4. Technical Communication & Reporting
    • Translate data into insights for policymakers/stakeholders/public.
    • Create reports, dashboards, presentations.
  5. Project Management & Collaboration
    • Manage projects end-to-end with accuracy/timeliness.
    • Collaborate with state agencies, education, industry.

Knowledge, Skills, and Abilities (KSAs)
Knowledge
  • Micro/macro/labor economics principles.
  • WIOA policies; Florida's WIOA implementation (incl. 2021 REACH Act).
  • Stats software (R, SAS, Stata, Python); data viz tools.
  • Survey design/sampling; longitudinal analysis; economic impact/cost-benefit techniques.

Skills
  • Advanced quant/qual research.
  • Data cleaning/integration/analysis (large admin datasets).
  • Econometric modeling/forecasting.
  • Technical writing/presentations for diverse audiences.
  • Database management/data visualization.

Abilities
  • Synthesize economic data for policy.
  • Communicate to non-technical audiences.
  • Independent/collaborative on teams.
  • Adapt to trends/priorities.
  • Accurate analysis under deadlines.

Contractor and/or Contractor's Staff assigned to this Contract shall have the following knowledge, skills, and abilities:
  1. Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field, or;
  2. Equivalent work experience (A minimum of seven (7) years of IT experience, including five (5) years of experience in business intelligence tools and systems, and/or five (5) years of experience with economic and/or statistical analysis).

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