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Software Support Administrator Jobs (NOW HIRING)

GRVTY

IT Support Administrator

Mclean, VA

We are seeking a dedicated (onsite) IT Support Administrator to join our team. This role involves ... In-depth knowledge of operating systems, networking and software applications. * Service Desk ...

Apex Informatics

Decision Support Administrator

Decision Support Administrator Location: Remote Required Qualifications Core Competencies 1. ... Statistical software (e.g., R, SAS, Stata, Python) and data visualization tools. * Survey design ...

Marsh Berry

IT Support Administrator

Woodmere, OH · On-site

We are seeking an IT Support Administrator to join our team. We have a people first, fast paced ... Hardware and Software Setup: Assist with the setup, installation, and configuration of laptops ...

TFGROUP LLC

Service Support Administrator

Metairie, LA · On-site

$18 - $20/hr

We are seeking a dependable, organized, and operations-focused Service Support Administrator to ... Experience with Google Sheets and scheduling software preferred * Able to work independently while ...

Anywhere

Specialist Software Support

Meridian, ID · On-site

Summary : The Resware Administrator (RA) plays a critical role in the continuous process ... Experience troubleshooting and supporting software systems/solutions Excellent communication (oral ...

TFGROUP LLC

Service Support Administrator

Memphis, TN · On-site

$18 - $20/hr

We are seeking a dependable, organized, and operations-focused Service Support Administrator to ... Experience with Google Sheets and scheduling software preferred * Able to work independently while ...

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How much do software support administrator jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for software support administrator in the United States is $49.56, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $58.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Administrator, and why are they important?

To thrive as a Software Support Administrator, you need a solid understanding of software troubleshooting, system administration, and customer service, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems such as Windows and Linux is typically required. Strong problem-solving abilities, patience, and clear communication skills help set exceptional professionals apart in this role. These skills and qualities are crucial for efficiently resolving user issues, ensuring system reliability, and maintaining high customer satisfaction.

How does a Software Support Administrator typically collaborate with development and IT teams to resolve complex user issues?

Software Support Administrators often act as a bridge between end-users and technical teams. When escalated issues arise that cannot be resolved through standard troubleshooting, they document detailed problem reports and communicate them to software developers or IT specialists. This collaboration involves regular meetings, clear communication of user feedback, and tracking the progress of resolutions. By facilitating this process, Software Support Administrators ensure that user concerns are addressed efficiently while helping technical teams understand real-world usage challenges.

What is a Software Support Administrator?

A Software Support Administrator is responsible for providing technical assistance and support to users of specific software applications. They troubleshoot issues, resolve user queries, and ensure software systems run smoothly. Their duties often include installing updates, configuring software, and working closely with IT teams to maintain system integrity. Additionally, they may create user documentation and train staff on software usage. This role is essential for maintaining productivity and minimizing downtime related to software problems.

What is the difference between Software Support Administrator vs Software Support Specialist?

AspectSoftware Support AdministratorSoftware Support Specialist
CertificationsIT certifications (e.g., CompTIA, Microsoft)IT certifications (e.g., CompTIA, Microsoft)
Work EnvironmentHelp desks, technical support teams, remote supportHelp desks, customer support centers, remote support
Employer & IndustryTech companies, software vendors, IT service providersTech companies, software vendors, IT service providers
Primary FocusManaging support processes, coordinating support teams, ensuring service qualityProviding technical support, troubleshooting, assisting users

While both roles involve supporting software users, the Software Support Administrator typically oversees support operations and manages teams, whereas the Software Support Specialist focuses on direct technical troubleshooting and user assistance. The roles often overlap but differ mainly in scope and responsibilities.

More about Software Support Administrator jobs
What job categories do people searching Software Support Administrator jobs look for? The top searched job categories for Software Support Administrator jobs are:
Software Support Administrator jobs near you
Infographic showing various Software Support Administrator job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 23% Part Time, and 1% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $103,081 per year, or $49.6 per hour.
Specialist Software Support

Specialist Software Support

Anywhere Real Estate

Boise, ID • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Anywhere Real Estate rating

8.0

Company rating: 8.0 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

49th of 153 rated real estate companies

Job description

Job Description
Position Overview
The ResWare Administrator (RA) plays a crucial role in daily operations at TitleOne. ResWare is the primary production software for TitleOne, used by the majority of team members across our footprint. This role is responsible for support, training and configuration of ResWare. Duties include user administration, workflow analysis and implementation, software maintenance, document management and report development. The RA works closely with team members at all levels, including Leadership and Operations.
NOTE: This is not a software development position. ResWare is an off-the-shelf title and escrow software, with administration primarily occurring through front-end configuration changes.
Key Responsibilities:
  • Work with Leadership and Operations to identify areas of process improvement and implement workflow changes in ResWare to support efficiency.
  • User maintenance including adding/modifying/deleting users, permissions and access requests.
  • Management of documents including uploading, formatting, and creating new documents in Word and Excel.
  • Manage partner process and data in ResWare. Activity may include modifying partner access permissions, providing training around partners, and cleaning up of partners to ensure quality data to support automated processes.
  • Research and implement integrations for ResWare to support security and workflow improvements. Activities will include working with third party vendors to ensure proper configuration and implementation of solutions.
  • Work closely with the Training team to develop documentation and training for new and existing processes.
  • Document new and existing workflows to aid in support and maintenance of ResWare.
  • Work with various teams including Operations and Leadership to develop strategic ideas/solutions/and roadmaps related to ResWare and operational efficiency.
  • Monitor release notes, bug reports and version releases of ResWare to suggest timing of updates.
  • Maintain test environment, including updating and doing thorough testing before making a recommendation to production environment. Activities include change management, user testing coordination, team communication and installation of software updates.
  • Manage application updates to include testing, documentation, communication, training, and implementation in production.
  • Perform other related duties as assigned to support team and business needs.
Required Qualifications:
The following qualifications reflect the skills and experience needed to be successful in this role.
  • High school diploma and/or GED
  • Must possess strong analytical skills and effective interpersonal and communication skills to interact with a wide range of users having different levels of computer expertise.
  • Able to work independently and efficiently to meet deadlines.
  • Able to promptly answer support related email, phone calls and other electronic communications.
  • Self-motivated, detail-oriented and organized.
  • Experience troubleshooting and supporting software systems/solutions.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
  • Experience managing multiple projects, ensuring timely delivery, stakeholder coordination and communication.
Preferred Qualifications:
  • Previous experience with ResWare or title and escrow software
  • Experience in title, escrow, or real estate operations
  • Experience supporting integrated third-party vendor solutions
Work Environment and Physical Requirements
The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
This role is performed in an indoor office environment and typically involves prolonged periods of sitting and computer use consistent with office-based escrow work. The position requires regular verbal and written communication and may occasionally require standing, walking, bending, reaching, and lifting or moving files or office materials weighing up to 25 pounds.
Why TitleOne
At TitleOne, we believe there is a difference. Our team delivers confidence and peace of mind through trusted expertise, innovative tools, and a strong commitment to the communities we serve. We support our team members with meaningful work, opportunities for growth, and a collaborative, people-first culture.
Benefits include:
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off, Holidays, and Sick Leave
  • Short- and Long-Term Disability and Life Insurance
  • Paid Family and Parental Leave
  • Employee Assistance Program (EAP) and Wellness Incentives

About Us
TitleOne, a title and escrow company, is committed to making a difference for our team members and the communities in which we live. We enrich our team members' lives by providing a fun and energetic team environment while offering opportunities for growth and advancement. Our industry-leading, innovative and legendary service delivers confidence and peace of mind to real estate professionals and consumers throughout the Northwest. We are committed to impacting our communities through the giving of our time and financial resources. TitleOne is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone's next move - your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
  • Great Place to Work
  • Forbes World's Best Employers
  • Newsweek World's Most Trustworthy Companies
  • Ethisphere World's Most Ethical Companies

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