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Software Support Administrator Jobs (NOW HIRING)

Symbotic

Technical Support Administrator

OR · Remote

$25.96 - $35.96/hr

Intelligent software orchestrates advanced robots in a high-density, end-to-end system ... We are currently looking for Technical Support Administrators that are available to work the ...

Leidos

Software Support Engineer

Huntsville, AL · On-site

$69K - $125K/yr

As a Software Support Engineer, you will have the opportunity to use your troubleshooting skills to ... administrators, lab integrators, and other stakeholders, to gather information and develop ...

Leidos

Software Support Engineer

Huntsville, AL

As a Software Support Engineer, you will have the opportunity to use your troubleshooting skills to ... administrators, lab integrators, and other stakeholders, to gather information and develop ...

Apex Informatics

Decision Support Administrator

Decision Support Administrator Location: Remote Required Qualifications Core Competencies 1. ... Statistical software (e.g., R, SAS, Stata, Python) and data visualization tools. * Survey design ...

Leidos

Software Support Engineer

Huntsville, AL · On-site

As a Software Support Engineer, you will have the opportunity to use your troubleshooting skills to ... administrators, lab integrators, and other stakeholders, to gather information and develop ...

Symbotic

Technical Support Administrator

$25.96 - $35.96/hr

Intelligent software orchestrates advanced robots in a high-density, end-to-end system ... We are currently looking for Technical Support Administrators that are available to work the ...

Village Green

Software Support Specialist

Southfield, MI · On-site

$65K/yr

... OVERVIEW The Software Support Specialist is responsible for delivering key support/help desk ... ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES • Act as system user administrator and subject ...

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Software Support Administrator information

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$26

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How much do software support administrator jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for software support administrator in the United States is $49.56, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $58.65 per hour, depending on experience, location, and employer.

How does a software support administrator typically collaborate with development and IT teams to resolve complex user issues?

Software Support Administrators often act as a bridge between end-users and technical teams. When escalated issues arise that cannot be resolved through standard troubleshooting, they document detailed problem reports and communicate them to software developers or IT specialists. This collaboration involves regular meetings, clear communication of user feedback, and tracking the progress of resolutions. By facilitating this process, Software Support Administrators ensure that user concerns are addressed efficiently while helping technical teams understand real-world usage challenges.

What is a software support administrator?

A Software Support Administrator is responsible for providing technical assistance and support to users of specific software applications. They troubleshoot issues, resolve user queries, and ensure software systems run smoothly. Their duties often include installing updates, configuring software, and working closely with IT teams to maintain system integrity. Additionally, they may create user documentation and train staff on software usage. This role is essential for maintaining productivity and minimizing downtime related to software problems.

What is the difference between Software Support Administrator vs Software Support Specialist?

AspectSoftware Support AdministratorSoftware Support Specialist
CertificationsIT certifications (e.g., CompTIA, Microsoft)IT certifications (e.g., CompTIA, Microsoft)
Work EnvironmentHelp desks, technical support teams, remote supportHelp desks, customer support centers, remote support
Employer & IndustryTech companies, software vendors, IT service providersTech companies, software vendors, IT service providers
Primary FocusManaging support processes, coordinating support teams, ensuring service qualityProviding technical support, troubleshooting, assisting users

While both roles involve supporting software users, the Software Support Administrator typically oversees support operations and manages teams, whereas the Software Support Specialist focuses on direct technical troubleshooting and user assistance. The roles often overlap but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a software support administrator, and why are they important?

To thrive as a Software Support Administrator, you need a solid understanding of software troubleshooting, system administration, and customer service, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems such as Windows and Linux is typically required. Strong problem-solving abilities, patience, and clear communication skills help set exceptional professionals apart in this role. These skills and qualities are crucial for efficiently resolving user issues, ensuring system reliability, and maintaining high customer satisfaction.
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Software Support Administrator jobs near you
Infographic showing various Software Support Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $103,081 per year, or $49.6 per hour.

Functional Support Administrator

American Operations Corporation

Montgomery, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Provides first-line operational and technical support for BMx client/server devices, workstations, peripherals, communication devices, and associated operational support environments. The FSA supports troubleshooting, installation, configuration, sustainment, and operational readiness activities supporting BMx program office personnel and associated support infrastructure.

FSAs work directly with Help Desk personnel, system administrators, cybersecurity personnel, and technical SMEs to resolve user issues, maintain operational device readiness, support account/access troubleshooting, and ensure operational support systems remain available. This role also supports operational transition activities, endpoint support, hardware/software sustainment, and user-support coordination activities.

Within BMx, FSAs support operational continuity by ensuring maintenance, logistics, and PMEL personnel maintain functional access to BMx operational support environments.

Requirements

Must possess DoD Secret Clearance.

Technical Skills

       Endpoint support

       Client/server troubleshooting

       Windows administration

       Device configuration

       User support

Certifications

Preferred:

       Security+

       Microsoft certifications

Experience

3+ years technical support experience.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability

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