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Software Support Administrator Jobs (NOW HIRING)

Marsh Berry

IT Support Administrator

Woodmere, OH · On-site

We are seeking an IT Support Administrator to join our team. We have a people first, fast paced ... Hardware and Software Setup: Assist with the setup, installation, and configuration of laptops ...

Anywhere

Specialist Software Support

Meridian, ID

Summary : The Resware Administrator (RA) plays a critical role in the continuous process ... Experience troubleshooting and supporting software systems/solutions Excellent communication (oral ...

Teleflex

Desktop Support Administrator

Plymouth, MN · On-site

Position Summary This Desktop Support Administrator role provides on-site technical support to a ... Consult with customers to obtain hardware, software, and services and assist the customer in ...

New

CEC

Warehouse & Customer Support Administrator

Chandler, AZ · On-site

$17.50 - $20.75/hr

Warehouse & Customer Support Administrator Job Profile About the Company : Controlled Environments ... Experience using computerised inventory management software e.g. ERP, WMS, etc. Prior use of SAP ...

The Right Hire

Sales Support Administrator

Anaheim, CA

$20 - $22/hr

In addition, the position supports online operations/fulfillment and assists other departments, as ... Computer Literacy in MS Office Experience with ERP and WMS software a plus. You should be ...

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How much do software support administrator jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for software support administrator in the United States is $49.56, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $58.65 per hour, depending on experience, location, and employer.

What does an IT support administrator do?

An IT support administrator manages and maintains an organization’s computer systems, networks, and software. They troubleshoot technical issues, install updates, and ensure system security, often using tools like remote support software and monitoring systems. Strong problem-solving skills and knowledge of hardware, software, and network protocols are essential for this role.

Is sysadmin an entry level job?

A system administrator (sysadmin) is typically not an entry-level role; it usually requires several years of experience with network management, server maintenance, and scripting. Entry-level positions in IT support or help desk roles often serve as a stepping stone toward becoming a sysadmin. Certifications like CompTIA Server+ or Cisco CCNA can help demonstrate relevant skills for advancement.

How does a Software Support Administrator typically collaborate with development and IT teams to resolve complex user issues?

Software Support Administrators often act as a bridge between end-users and technical teams. When escalated issues arise that cannot be resolved through standard troubleshooting, they document detailed problem reports and communicate them to software developers or IT specialists. This collaboration involves regular meetings, clear communication of user feedback, and tracking the progress of resolutions. By facilitating this process, Software Support Administrators ensure that user concerns are addressed efficiently while helping technical teams understand real-world usage challenges.

What does a software administrator do?

A software support administrator manages and maintains software systems, troubleshoots issues, and provides technical assistance to users. They often use diagnostic tools, document problems, and ensure software operates efficiently within an organization’s IT environment.

What is a Software Support Administrator?

A Software Support Administrator is responsible for providing technical assistance and support to users of specific software applications. They troubleshoot issues, resolve user queries, and ensure software systems run smoothly. Their duties often include installing updates, configuring software, and working closely with IT teams to maintain system integrity. Additionally, they may create user documentation and train staff on software usage. This role is essential for maintaining productivity and minimizing downtime related to software problems.

What is the difference between Software Support Administrator vs Software Support Specialist?

AspectSoftware Support AdministratorSoftware Support Specialist
CertificationsIT certifications (e.g., CompTIA, Microsoft)IT certifications (e.g., CompTIA, Microsoft)
Work EnvironmentHelp desks, technical support teams, remote supportHelp desks, customer support centers, remote support
Employer & IndustryTech companies, software vendors, IT service providersTech companies, software vendors, IT service providers
Primary FocusManaging support processes, coordinating support teams, ensuring service qualityProviding technical support, troubleshooting, assisting users

While both roles involve supporting software users, the Software Support Administrator typically oversees support operations and manages teams, whereas the Software Support Specialist focuses on direct technical troubleshooting and user assistance. The roles often overlap but differ mainly in scope and responsibilities.

Is sysadmin a stressful job?

A sysadmin, including a support administrator role, can experience stress due to the need to manage critical systems, respond to emergencies, and ensure security and uptime. The level of stress varies depending on the organization, workload, and experience, but the role often requires problem-solving skills and the ability to handle high-pressure situations. Proper training and tools can help mitigate stress levels in this profession.

What are the key skills and qualifications needed to thrive as a Software Support Administrator, and why are they important?

To thrive as a Software Support Administrator, you need a solid understanding of software troubleshooting, system administration, and customer service, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems such as Windows and Linux is typically required. Strong problem-solving abilities, patience, and clear communication skills help set exceptional professionals apart in this role. These skills and qualities are crucial for efficiently resolving user issues, ensuring system reliability, and maintaining high customer satisfaction.
More about Software Support Administrator jobs
What job categories do people searching Software Support Administrator jobs look for? The top searched job categories for Software Support Administrator jobs are:
Software Support Administrator jobs near you
Desktop Support Administrator

Desktop Support Administrator

Itero Group, LLC

Washington, DC • On-site

Full-time

Re-posted 10 days ago

Job description

Job Summary:
Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. They are seeking a Desktop Support Administrator responsible for providing Desktop Support Services to government clients, managing service request tickets, and ensuring the resolution of technical issues.
Responsibilities:
• Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.
• Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.
• Analyze, evaluate, and test software and hardware in response to issues identified by customer.
• Support in the planning, installation, security, and breakdown in support of standing up new facilities and standing down retired facilities.
• Mitigate identified security issues.
• Research and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot the issue. Escalate fully documented ticket if issue cannot be resolved.
• Prepare and maintain activity and progress reports regarding support activities.
• Act to coordinate activities across support agencies to deliver support service to customers. Manage and track escalations to ensure timely resolution of customer issues.
• Contribute to identifying improvements in the support of hardware, software, or infrastructure related services.
• Work to meet program service level agreements (SLA's) to resolve customer issues.
• Provide one-on-one and small group training in the use of applications (COTS & GOTS) and devices to new users and IT Mart visitors.
• Install, configure, and troubleshoot microcomputer hardware and software systems, to include servers.
• Install, configure, and troubleshoot peripheral devices such as card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.
• Conduct diagnostic troubleshooting and repair for microcomputer devices.
• Install hardware and software applications on a myriad of computer devices.
Qualifications:
Required:
• Strong customer service and communication skills (both written and verbal)
• Excellent interpersonal skills, especially ability to listen and understand what is being described.
• Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.
• Experience providing Tiers 1 and 2 technical support with hardware and software.
• Excellent attention to detail.
• Strong working knowledge of computer terms.
• Customer service operations experience.
• 5 years of related experience.
• Associate's degree or equivalent experience
• Must be US Citizen and clearable; Secret clearance (or higher) a plus.
• One or more industry standard certifications- A+, Security+, Network+; etc.
Company:
Itero Group is a Women-Owned Small Business that brings simplicity to complex transformations. Founded in 2017, the company is headquartered in New Cumberland, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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