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IT Support

Technical and Engineering - Quest Staffing Services

Moorpark, CA

$22.25 - $30.50/hr

Full-time

Posted 6 days ago

Job description

IT Support Job Description:

We are seeking a dependable and service-oriented IT Support Technician (Tier 1) to provide day-to-day technical support to employees across our organization. This role is the first point of contact for IT related issues and plays a critical role in keeping our operations running smoothly.

You will handle help desk requests, troubleshoot hardware and software issues, and escalate more complex problems to the IT Administrator. This is an excellent opportunity for someone early in their IT career who wants hands-on experience in a professional, fast-paced environment with room to grow.

Primary Duties and Responsibilities

• Troubleshooting & Technical Support:

Diagnose and resolve hardware, software, and network-related issues in a timely and professional manner. Serve as the first point of contact for technical support requests, providing responsive help desk assistance to end users.

• System Maintenance & Monitoring:

Perform routine system updates, patch management, and proactive monitoring to ensure optimal system performance and reliability.

• Installation & Configuration:

Set up, configure, and deploy computers, printers, mobile devices, and required software applications. Ensure all equipment is properly installed, tested, and ready for end-user productivity.

• User Account & Security Management:

Manage user accounts, permissions, and access controls in alignment with company policies. Support the implementation and maintenance of security measures to protect systems, networks, and data.

• Infrastructure Support:

Assist in maintaining Windows desktop and server environments, as well as supporting core networking components to ensure stable connectivity and performance.

Required Skills and Qualifications Technical Skills:

• Working knowledge of Windows operating systems (desktop and server environments)

• Familiarity with Microsoft 365 and Active Directory

• Experience with hardware troubleshooting and device configuration

• Ability to create and diligently maintain clear documentation for IT procedures

Soft Skills:

• A positive, helpful attitude and strong customer focus

• Ability to manage multiple tasks and prioritize effectively

• Excellent problem-solving and analytical abilities

• Clear verbal and written communication skills

• Patience and professionalism when assisting users of varying technical skill levels

• Strong organizational skills and attention to detail

Optional/Preferred Skills

• Experience working in a manufacturing environment

• Understanding of basic networking concepts (TCP/IP, DNS, DHCP)

• Relevant certifications: (CompTIA A+, Microsoft, Cisco, Network+, etc.)

Education and/or experience:

• Education: An associate degree or specialized IT training programs.

• Experience: 1–3 years of experience in IT support, help desk, or similar role.

Physical Requirements:

• Good Eyesight visual acuity test required periodically

• Ability to lift up to 50 lbs.

Distinguishing Characteristics: The above statements are intended to describe the general nature and level of work being performed they are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

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Frequently asked questions

Q: What skills or qualities help someone succeed as a IT Support Technician?

A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.

Q: What is the career path for a IT Support Technician?

A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.

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Technical and Engineering - Quest Staffing Services job posting for a IT Support in Moorpark, CA with a salary of $22 to $31 Hourly with a map of Moorpark location.