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It Support Analyst Jobs (NOW HIRING)

Tekniforce

IT Support Analyst

Greenville, NC

We are looking for an IT Support Analyst. This is an on- site full-time permanent hire role in Greenville and Raleigh, North Carolina with our client. You will be going to both offices as needed by ...

Soni Resources

IT Support Analyst

New York, NY · On-site

We are seeking an IT Support Analyst to provide high-quality technical support within a fast-paced professional services environment. This role will serve as the primary local IT contact while ...

Empower Brands

IT Support Analyst

Richmond, VA · On-site

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Empower Brands

IT Support Analyst

Richmond, VA

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

Enterprise Holdings

IT Support Analyst

Saint Louis, MO · On-site

... IT Support Analyst. The Information Technology (IT) department of Enterprise Fleet Management (EFM) builds and implements powerful solutions that help to drive and support the operations of our ...

True Anomaly

IT Support Analyst

Long Beach, CA

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role ...

FourKites

IT Support Analyst

Chicago, IL

We are seeking an experienced IT Support Analyst with 4+ years of hands-on experience to provide comprehensive technical support across our diverse technology infrastructure. This role requires a ...

CIT Trucks

IT Support Analyst

Normal, IL · On-site

$28.50 - $32.25/hr

Responsibilities of the IT Support Analyst entail: * Respond to requests for technical assistance via the phone and remote electronic control of user systems * Diagnose and resolve technical hardware ...

CIT Trucks

IT Support Analyst

Normal, IL · On-site

$28.50 - $32.25/hr

Responsibilities of the IT Support Analyst entail: * Respond to requests for technical assistance via the phone and remote electronic control of user systems * Diagnose and resolve technical hardware ...

HCTec

IT Support Analyst II

Mesa, AZ · Hybrid

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

HCTec

IT Support Analyst II

Mesa, AZ · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

Abzena Inc.

IT Support Analyst

Bristol, PA · On-site

The IT Support Analyst is responsible for delivering high-quality technical support to end users by resolving incidents and service requests across a range of IT systems and applications. This role ...

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All JobsIt Support Analyst Jobs

It Support Analyst information

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$14

$28

$45

How much do it support analyst jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for it support analyst in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Support Analysts and how can they be overcome?

IT Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's essential to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, empathetic communication. Continual learning about new technologies and proactive collaboration with team members also help in addressing issues more efficiently and providing high-quality support.

What are the key skills and qualifications needed to thrive as an IT Support Analyst, and why are they important?

To thrive as an IT Support Analyst, you need a solid understanding of computer systems, troubleshooting, and networking, usually backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies ensure quick resolution of IT problems, minimize downtime, and provide excellent support to end-users.

What are IT Support Analysts?

IT Support Analysts are professionals who provide technical assistance and support to individuals or organizations using computer systems, software, and hardware. They diagnose and resolve technical issues, help with troubleshooting, and guide users through step-by-step solutions. Their responsibilities often include installing and configuring systems, responding to service requests, and maintaining system reliability to ensure smooth business operations.

What is the difference between It Support Analyst vs Network Support Technician?

It Support AnalystNetwork Support Technician
Provides technical support for hardware, software, and user issuesFocuses on maintaining and troubleshooting network infrastructure
Requires certifications like CompTIA A+ or Microsoft CertifiedOften requires Cisco CCNA or network-specific certifications
Works in office, help desk, or remote support environmentsPrimarily works on network hardware, routers, switches, and servers
Supports end-users and internal staffSupports network systems and connectivity for organizations

While both roles involve technical support, the It Support Analyst handles a broad range of IT issues across hardware and software, whereas the Network Support Technician specializes in network infrastructure and connectivity. The roles often overlap but differ mainly in focus and certifications required.

More about It Support Analyst jobs
What cities are hiring for It Support Analyst jobs? Cities with the most It Support Analyst job openings:
What are the most commonly searched types of It Support Analyst jobs? The most popular types of It Support Analyst jobs are:
Who are the top companies hiring for It Support Analyst jobs? The top employers for It Support Analyst jobs are:
What states have the most It Support Analyst jobs? States with the most job openings for It Support Analyst jobs include:
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What are popular job titles related to It Support Analyst jobs? For It Support Analyst jobs, the most frequently searched job titles are:
It Support Analyst jobs near you
Infographic showing various It Support Analyst job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 14% Full Time, 55% Part Time, 2% Temporary, 26% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.

IT Support Analyst

Tekniforce

Greenville, NC

Other

Posted 3 days ago

Job description

We are looking for an IT Support Analyst. This is an on- site full-time permanent hire role in Greenville and Raleigh, North Carolina with our client. You will be going to both offices as needed by the company and must be willing to commute to either location.

Responsibilities for an IT Support Analyst:

  • Respond to phone calls, ticket submissions, and deskside support in order of priority. Ticket triaging, proper ticket prioritization, and timely customer communication skills required.
  • Must be highly organized and good communicator
  • Proper time management skills will be required to juggle the many support calls (written tickets, verbally, and/or in-person)
  • Work with Hardware vendors to acquire, image, deploy, and ship pc's to corporate support locations.
  • Maintain knowledge and build experience in technical challenges and recommend solutions as deemed appropriate
  • Coordinate implementation of system changes, upgrades, and modifications according to business needs to include proper change management
  • Self-directed and motivated to ensure quality customer support and proactive maintenance of the Corporate IT environment
  • You have acquired a broad knowledge of all systems and have become a Subject Matter Expert in one or more disciplines within the IT field (Systems Admin, Network Admin, Security, Telecom etc)
  • Superior customer support and ability to work with a diverse group of personalities

Required skills as an IT Support Analyst:

  • 5+ years of experience with technical support and problem solving
  • Bachelor's degree preferred, preferably in an IT or Systems Administration discipline
  • Proven ability to work autonomously, identifying problems, and solving independently
  • Previous experience within wireless retail, technical services, telecom, or similar technology preferred
  • Ability to work after hours and on weekends

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