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It Support Analyst Jobs (NOW HIRING)

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any procedural or operating issues related to use of IT applications, products, or services. The IT Support ...

Ascent Data, LLC

IT Support Analyst

Pittsburgh, PA

$22 - $25/hr

IT Support Analyst Location: RIDC Park, O'Hara Township, PA Schedule: Monday-Friday | Daylight Hours Employment Type: Full-Time Build Your IT Career with Ascent Data Are you passionate about ...

TitleEase

IT Support Analyst

Park City, UT · On-site

Job Title: IT Support Analyst About TitleEase TitleEase is a fast-growing, technology-driven national title and settlement company committed to delivering exceptional service through innovation ...

True Anomaly

IT Support Analyst

Denver, CO

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role ...

Transcat, Inc.

IT Support Analyst

Burnsville, MN

$21 - $31.50/hr

The IT Support Analyst works under the guidance of senior team members to troubleshoot user issues and support the organization's computing environment, including basic software installations ...

Capstone IT

IT Support Analyst

Springfield, MO

$18 - $22/hr

IT Support Analyst (JOB-4670) Location: Onsite; Springfield, MO Employment Type: Contract-to-Hire Pay: $18-$22/hr. (W2) This is a Onsite position based in Springfield, Missouri. We are unable to ...

Transcat, Inc.

IT Support Analyst

Burnsville, MN · On-site

$23 - $28/hr

The IT Support Analyst works under the guidance of senior team members to troubleshoot user issues and support the organization's computing environment, including basic software installations ...

Moon Valley Nurseries

IT Support Analyst

Houston, TX · On-site

Job Summary The IT Support Analyst is responsible for administering and performing Moon Valley Nurseries' IT support functions. This includes the configuration and installation of user devices as ...

BWX Technologies, Inc.

IT Support Analyst

Barberton, OH · On-site

The IT Support Analyst works as a member of the Information Technology team to extend 1st and 2nd level support to local and remote end users. This position deals with issues or problems that often ...

Inari

IT Support Analyst

Cambridge, MA

As an IT Support Analyst, youwillplay a key rolein keeping our end user systems running smoothly across the company.You willtake on a wide range of responsibilities, from troubleshooting technical ...

Youth Guidance

IT Support Analyst

Chicago, IL · On-site

Youth Guidance is a non-profit organization seeking an IT Support Analyst to provide support for IT requests in a fast-paced environment. The role involves troubleshooting technical issues ...

GardaWorld

IT Support Analyst

Saint Louis, MO

$25/hr

The IT Support Analyst is responsible for providing 1st-level support and resolving IT issues. This includes internal assistance at the St. Louis headquarters and staff working remotely at GardaWorld ...

GardaWorld

IT Support Analyst

Saint Louis, MO

$25/hr

The IT Support Analyst is responsible for providing 1st-level support and resolving IT issues. This includes internal assistance at the St. Louis headquarters and staff working remotely at GardaWorld ...

GardaWorld

IT Support Analyst

Saint Louis, MO · On-site

$25/hr

The IT Support Analyst is responsible for providing 1st-level support and resolving IT issues. This includes internal assistance at the St. Louis headquarters and staff working remotely at GardaWorld ...

Habitat Health

IT Support Analyst

Compton, CA

$84K - $98K/yr

The IT Support Analyst will play a crucial role in ensuring the smooth operation of Habitat Health's IT infrastructure. This position involves providing technical support to staff, troubleshooting ...

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All JobsIt Support Analyst Jobs

It Support Analyst information

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$14

$28

$45

How much do it support analyst jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for it support analyst in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Support Analysts and how can they be overcome?

IT Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's essential to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, empathetic communication. Continual learning about new technologies and proactive collaboration with team members also help in addressing issues more efficiently and providing high-quality support.

What are the key skills and qualifications needed to thrive as an IT Support Analyst, and why are they important?

To thrive as an IT Support Analyst, you need a solid understanding of computer systems, troubleshooting, and networking, usually backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies ensure quick resolution of IT problems, minimize downtime, and provide excellent support to end-users.

What does an IT support analyst do?

An IT support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often diagnose problems, install updates, and maintain computer systems, using tools like remote support software and knowledge of operating systems. Strong communication skills and relevant certifications, such as CompTIA A+, are common requirements for the role.

What are IT Support Analysts?

IT Support Analysts are professionals who provide technical assistance and support to individuals or organizations using computer systems, software, and hardware. They diagnose and resolve technical issues, help with troubleshooting, and guide users through step-by-step solutions. Their responsibilities often include installing and configuring systems, responding to service requests, and maintaining system reliability to ensure smooth business operations.

What is the difference between It Support Analyst vs Network Support Technician?

It Support AnalystNetwork Support Technician
Provides technical support for hardware, software, and user issuesFocuses on maintaining and troubleshooting network infrastructure
Requires certifications like CompTIA A+ or Microsoft CertifiedOften requires Cisco CCNA or network-specific certifications
Works in office, help desk, or remote support environmentsPrimarily works on network hardware, routers, switches, and servers
Supports end-users and internal staffSupports network systems and connectivity for organizations

While both roles involve technical support, the It Support Analyst handles a broad range of IT issues across hardware and software, whereas the Network Support Technician specializes in network infrastructure and connectivity. The roles often overlap but differ mainly in focus and certifications required.

How much does an IT analyst earn?

An IT Support Analyst's average salary varies by experience and location but typically ranges from $45,000 to $75,000 annually. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or Cisco can earn higher salaries. Salaries also depend on the industry and company size.

Is helpdesk a good entry level IT job?

Helpdesk roles are common entry-level IT positions that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They help develop foundational skills in customer service, problem-solving, and technical tools like ticketing systems, making them suitable for those starting a career in IT.

Is IT hard to be an IT analyst?

Being an IT Support Analyst involves technical problem-solving, troubleshooting hardware and software issues, and maintaining systems, which can require strong technical skills and certifications. The role can be challenging due to the need for quick thinking and continuous learning to keep up with evolving technology. However, with proper training and experience, it can be a manageable and rewarding career path.
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It Support Analyst jobs near you
Infographic showing various It Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.
IT Support Analyst

IT Support Analyst

Madison Core Laboratories

Huntsville, AL

$22 - $24.75/hr

Full-time

Posted 5 days ago

Job description

Position Summary: IT Support Analyst is required to support end-users in resolving technical problems. The responsibilities of an IT Support Analyst include responding to technical queries and issues, resolving problems in a timely manner, and providing technical recommendations. IT Support Analyst should be able to provide exceptional customer service and perform user administrative responsibilities efficiently. An IT Support Analyst should be able to display excellent problem-solving skills and a solid knowledge of IT solutions.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide exceptional customer service and perform user administrative responsibilities efficiently,
  • Performing analysis of root causes,
  • Developing checklists for reoccurring problems,
  • Developing recommendations for procedures to prevent problems,
  • Evaluating and resolving complex problems that arise,
  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment,
  • Performing user administrative tasks "Answering phones, talking to Vendors ...etc.",
  • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions,
  • Collaborate with others as needed,
  • Other duties as directed by supervisor.

Non-Essential Duties: NA

Supervisory Responsibilities: This position has no direct supervisory responsibilities. (May provide details on direct and indirect reports and functions)
Education and Experience:

  • High School Diploma or General Education Degree (GED); or two to three years related experience and/or training, or equivalent combination of education and experience, required.
  • Associate degree (A. A.) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience, preferred.
  • Help Desk Experience, required.

Certificates, Licenses, Registrations:

  • A+ and Security+ Certifications, preferred.

Skills and Abilities:

  • Proficiency in Microsoft Server 2006-2016,
  • Proficiency in Windows 7, Windows 8, Windows 10, XP, and Vista,
  • Strong knowledge of Patch management,
  • Solid knowledge of advanced printer/peripheral device troubleshooting,
  • Ability to work independently,
  • Exceptional customer service skills.

Other Qualifications, if applicable: NA

Work Conditions: The It Support Analyst role will typically work a full-time standard office setting schedule. The position does require standing, walking, and sitting at 33% of the work performed. This position does regularly, average 33% of work performed, required listening and communicating with others directly.

This position regularly, up to 33% of the work performed, could require lifting, up to 50 or more pounds. In addition, this role could be exposed to electrical shock at 33% of work performed, as well as 66% of being around moving mechanical parts.

This position is required to follow basic safety guidelines set forth by the company and should direct any concerns or questions to his/her supervisor.

Employment Type: FULL_TIME

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