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It Support Analyst Jobs (NOW HIRING)

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any procedural or operating issues related to use of IT applications, products, or services. The IT Support ...

Saxton & Stump LLC

IT Support Analyst

Charleston, SC · On-site

Position Overview As an IT Support Analyst, you will play a crucial role in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. A seamless digital ...

Norgate Technology

IT Support Analyst

Garden City, NY · On-site

Norgate Technology is seeking an IT Support Analyst to join their team. The role involves managing applications, liaising with consultants, aiding in database management, and providing technical ...

Exclusive Resorts LLC

IT Support Analyst

Denver, CO · On-site

POSITION DESCRIPTION Exclusive Resorts is seeking an IT Support Analyst to join our Engineering Operations team. The successful candidate will be responsible for providing exemplary technical support ...

True Anomaly

IT Support Analyst

Denver, CO · On-site

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

HCTec

IT Support Analyst II

Mesa, AZ · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

TP-Link Systems Inc.

IT Support Analyst

Irvine, CA · On-site

$75K - $93K/yr

We are seeking a hands-on, proactive IT Support Analyst to join our team. This role covers a broad range of responsibilities-from software and hardware support to onboarding, asset tracking, and ...

TP-Link Systems Inc.

IT Support Analyst

Irvine, CA

$75K - $93K/yr

We are seeking a hands-on, proactive IT Support Analyst to join our team. This role covers a broad range of responsibilities-from software and hardware support to onboarding, asset tracking, and ...

CSafe Global

IT Support Analyst

Monroe, OH · On-site

The IT Support Analyst is responsible for delivering frontline technical support to end users globally, with a primary focus on desk-side incident response for US-based staff and Microsoft Entra ID ...

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It Support Analyst information

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$28

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How much do it support analyst jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for it support analyst in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What is an IT Support Analyst?

IT Support Analysts are professionals who provide technical assistance and support to individuals or organizations using computer systems, software, and hardware. They diagnose and resolve technical issues, help with troubleshooting, and guide users through step-by-step solutions. Their responsibilities often include installing and configuring systems, responding to service requests, and maintaining system reliability to ensure smooth business operations.

What are some common challenges faced by IT Support Analysts and how can they be overcome?

IT Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's essential to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, empathetic communication. Continual learning about new technologies and proactive collaboration with team members also help in addressing issues more efficiently and providing high-quality support.

What are the key skills and qualifications needed to thrive as an IT Support Analyst, and why are they important?

To thrive as an IT Support Analyst, you need a solid understanding of computer systems, troubleshooting, and networking, usually backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies ensure quick resolution of IT problems, minimize downtime, and provide excellent support to end-users.

What is the difference between It Support Analyst vs Network Support Technician?

It Support AnalystNetwork Support Technician
Provides technical support for hardware, software, and user issuesFocuses on maintaining and troubleshooting network infrastructure
Requires certifications like CompTIA A+ or Microsoft CertifiedOften requires Cisco CCNA or network-specific certifications
Works in office, help desk, or remote support environmentsPrimarily works on network hardware, routers, switches, and servers
Supports end-users and internal staffSupports network systems and connectivity for organizations

While both roles involve technical support, the It Support Analyst handles a broad range of IT issues across hardware and software, whereas the Network Support Technician specializes in network infrastructure and connectivity. The roles often overlap but differ mainly in focus and certifications required.

How much does an IT support analyst earn?

An IT support analyst's average salary varies by experience and location but typically ranges from $40,000 to $70,000 annually. Entry-level roles may start around $35,000, while experienced analysts with certifications like CompTIA or Microsoft can earn over $80,000. Salaries are also influenced by the size of the organization and the complexity of the support environment.

Is IT hard to be an IT support analyst?

Being an IT support analyst involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems, which requires problem-solving skills and technical knowledge. While it can be challenging at times, gaining certifications like CompTIA A+ and developing strong communication skills can help manage the workload and improve proficiency.
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It Support Analyst jobs near you
Infographic showing various It Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.

IT Support Analyst

Skip Hop Inc

New York, NY • On-site

Full-time

Re-posted 6 days ago

Job description

Company Description
Skip Hop is a global lifestyle brand devoted to designing innovative products for parents, babies and kids. With a core philosophy that begins and ends with "Must-Haves Made Better," Skip Hop passionately re-thinks, re-energizes and re-engineers essentials to infuse family life with joy and ease. Founded in 2003 in New York City, the brand makes award-winning products across a wide range of categories including diaper bags, on-the-go accessories, bath time, mealtime, playtime, layette, nursery and toddler. With distinctive design elements and superior function, Skip Hop products complement the modern home while pleasing parents and kids alike.
Job Description
Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any procedural or operating issues related to use of IT applications, products, or services. The IT Support Analyst will be responsible for differentiating when complex problems and priorities need to be elevated to specialized IT support for resolution. The IT Support Analyst will ensure that all problems are attended to in a timely manner and an effective solution is provided to the user. The ideal candidate will be able to quickly learn and adapt to new technologies, be able to react swiftly and intelligently to problems while handling multiple tasks, independently in a fast-paced environment.
Qualifications
Job Responsibilities:
  • Maintain working knowledge of IT project initiatives to ensure IT Support Center readiness for supporting project rollout timelines.
  • Provide support for all IT products and services; including, but not limited to: answering questions, troubleshooting problems, teaching or instructing co-workers regarding software or hardware, communication policy and troubleshooting printers or such other minor issues.
  • Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with professional attitude
  • Work remotely with support teams in Atlanta and other offices for cross functional triage and resolution
  • Provides excellent Customer Service by effectively communicating with user throughout resolution process; including verbal or email follow up to confirm that the issue was resolved.
  • Writes and updates training manuals and handouts for common requests and effective steps for resolution, educates co-workers on how to best use such resources, and maintain associated logs.

Technical Requirements:
  • Knowledge of Adobe Creative Suit, Acrobat, MS Office, Financial Software, Cisco VPN, Cisco Jabber, Cisco Telephony, Air Watch, Crash plan, LANDesk
  • Basic Network Technologies understanding - switches, TCP/IP, OSI, Routers, Circuits
  • Understanding of a hybrid Windows 7/10 and Mac Enterprise environment
  • Ability to troubleshoot issues related to Java, Internet browsers, and Citrix to support web based Enterprise applications
  • Familiarity with Microsoft server management tools including Active Directory, DHCP, DNS, File and Folder permissions management and others
  • Ability to troubleshoot unfamiliar and bespoke software applications
  • Ability to communicate and function as a thought leader in the Technology Services team

Job Requirements:
  • 2+ years as a Support Analyst in a fast-paced office environment.
  • High School Diploma required, some college or applicable certification preferred.
  • Must have familiarity with a wide range of standard office automation products.
  • Experience working in a small office and team environment a plus.
  • Creative thinking and the ability to find innovative solutions is a plus.
  • Proactive nature with a forward-thinking attitude.
  • Strong customer service and communication skills - verbal and written.
  • Must be able to work independently; have excellent time management and organizational skills.
  • Ability to lift and/or carry 5-20 lbs. or more; pulling or pushing of carts when necessary.

Additional Information
All your information will be kept confidential according to EEO guidelines.
Please apply directly on company website:
http://carters.submit4jobs.com/index.cfm?fuseaction=85329.viewjobdetail&JID=246328&BUID=3093&cid=85329

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