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It Support Analyst Jobs (NOW HIRING)

Soni Resources

IT Support Analyst

New York, NY · On-site

We are seeking an IT Support Analyst to provide high-quality technical support within a fast-paced professional services environment. This role will serve as the primary local IT contact while ...

Enterprise Holdings

IT Support Analyst

Saint Louis, MO · On-site

... IT Support Analyst. The Information Technology (IT) department of Enterprise Fleet Management (EFM) builds and implements powerful solutions that help to drive and support the operations of our ...

Empower Brands

IT Support Analyst

Richmond, VA · On-site

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

TalentFish LLC

IT Support Analyst

Los Angeles, CA

$38 - $45/hr

Job Title: IT Support Analyst Location: Los Angeles, CA (Century City) Position: Contract 3 - 6 months (Onsite Monday Friday) Join a Prestigious Global Industry Leader! TalentFish is casting a line ...

Upstart

IT Support Analyst

New York, NY

As the IT Support Analyst at Upstart, you will provide frontline support for devices, access, and core SaaS tools while serving as the primary onsite IT presence in our New York City office. This ...

CIT Trucks

IT Support Analyst

Normal, IL · On-site

$28.50 - $32.25/hr

Responsibilities of the IT Support Analyst entail: * Respond to requests for technical assistance via the phone and remote electronic control of user systems * Diagnose and resolve technical hardware ...

True Anomaly

IT Support Analyst

Long Beach, CA · On-site

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role ...

Constellium

IT Support Analyst

Ravenswood, WV · On-site

The IT Support Analyst is responsible for providing technical support and maintenance for computer systems, hardware, and software within the organization. This role involves diagnosing and resolving ...

HCTec

IT Support Analyst II

Mesa, AZ · Hybrid

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

HCTec

IT Support Analyst II

Mesa, AZ · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

Proxima

IT Support Analyst

Chicago, IL · On-site

The IT Support Analyst is responsible for providing first line technical assistance and support related to computer systems, hardware, and software for staff operating in the US time zone. Responds ...

Abzena Inc.

IT Support Analyst

Bristol, PA · On-site

The IT Support Analyst is responsible for delivering high-quality technical support to end users by resolving incidents and service requests across a range of IT systems and applications. This role ...

Advantage Solutions

Sr IT Support Analyst

Saint Louis, MO · On-site

$35.10/hr

Sr IT Support Analyst Job Locations US-MO-Saint Louis Primary Posting Location : City Saint Louis Primary Posting Location : State/Province MO Primary Posting Location : Postal Code 63105 Primary ...

Filevine

IT Support Analyst

Salt Lake City, UT · On-site

$60K - $70K/yr

Job Summary The IT team is looking for an IT professional to join our team in the Salt Lake office as an IT Support Analyst. You will report to our IT Director and help support the SLC office and our ...

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All JobsIt Support Analyst Jobs

It Support Analyst information

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$14

$28

$45

How much do it support analyst jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for it support analyst in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Support Analysts and how can they be overcome?

IT Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's essential to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, empathetic communication. Continual learning about new technologies and proactive collaboration with team members also help in addressing issues more efficiently and providing high-quality support.

What are the key skills and qualifications needed to thrive as an IT Support Analyst, and why are they important?

To thrive as an IT Support Analyst, you need a solid understanding of computer systems, troubleshooting, and networking, usually backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies ensure quick resolution of IT problems, minimize downtime, and provide excellent support to end-users.

What are IT Support Analysts?

IT Support Analysts are professionals who provide technical assistance and support to individuals or organizations using computer systems, software, and hardware. They diagnose and resolve technical issues, help with troubleshooting, and guide users through step-by-step solutions. Their responsibilities often include installing and configuring systems, responding to service requests, and maintaining system reliability to ensure smooth business operations.

What is the difference between It Support Analyst vs Network Support Technician?

It Support AnalystNetwork Support Technician
Provides technical support for hardware, software, and user issuesFocuses on maintaining and troubleshooting network infrastructure
Requires certifications like CompTIA A+ or Microsoft CertifiedOften requires Cisco CCNA or network-specific certifications
Works in office, help desk, or remote support environmentsPrimarily works on network hardware, routers, switches, and servers
Supports end-users and internal staffSupports network systems and connectivity for organizations

While both roles involve technical support, the It Support Analyst handles a broad range of IT issues across hardware and software, whereas the Network Support Technician specializes in network infrastructure and connectivity. The roles often overlap but differ mainly in focus and certifications required.

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It Support Analyst jobs near you
Infographic showing various It Support Analyst job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 14% Full Time, 55% Part Time, 2% Temporary, 26% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.
IT Support Analyst

IT Support Analyst

Peregrine Technologies

San Francisco, CA

Other

Posted 11 days ago

Job description

About the Role

Peregrine Technologies is seeking an IT Support Analyst to join our growing IT team. In this role, you will serve as the frontline resource for day-to-day technical support, troubleshooting, and systems administration across the organization. You will assist end users with technical issues, help manage IT infrastructure, and ensure the smooth operation of core systems and applications. The IT Support Analyst will work closely with the Senior IT Engineer and IT Manager to resolve escalated issues and contribute to ongoing system improvements.

What you'll do:

  • Provide Front Line support and escalate as appropriate
  • Support users on both macOS and Windows laptops, including initial provisioning, software installation, user configuration, and troubleshooting.
  • Administer and support Okta and JumpCloud, including user and group management, MFA configuration, and access provisioning for integrated applications.
  • Administer the Office 365 Suite, including Exchange, Outlook, SharePoint, OneDrive, and Teams.
  • Support device provisioning and management using platforms like JumpCloud, Jamf, and Intune.
  • Configure and support A/V conference room platforms (Zoom Room, Microsoft Teams, Logitech, etc.) to ensure reliable meeting experiences.
  • Assist with networking configuration, installation, and maintenance.
  • Collaborate with IT team members on projects, contributing as a key technical resource.
  • Document solutions and contribute to the internal IT knowledge base.
  • Provide responsive support to both onsite and remote users to ensure consistent IT service delivery across all locations.

What we look for:

  • 4-6 years of IT support experience in a business environment.
  • Hands-on with macOS and Windows 10/11 laptops.
  • Proficiency with modern cloud MDM platforms (Okta, Jamf, Intune).
  • Strong knowledge of Microsoft 365 (Outlook, OneDrive, SharePoint, Teams), Slack, and Notion.
  • Experience supporting remote users with Zoom, remote desktop tools, and screen sharing.
  • Strong problem-solving skills, customer service mindset, and excellent communication.
  • Experience with IAM tasks (account provisioning, password resets, MFA setup).
  • Experience supporting a hybrid workforce (onsite + remote).
  • Familiarity with SaaS/cloud-first environments (minimal local server/network infrastructure).
  • Prior use of IT ticketing systems (Notion, FreshService).
  • Understanding of endpoint security, encryption, and MFA best practices.
  • Ability to work onsite up to 4 days per week in San Francisco

Salary Range: $115,000 - $150,000, Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, certifications or licenses, and specific work location. Information on the benefits offered is here.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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