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It Support Analyst Jobs (NOW HIRING)

City Barbeque, LLC

IT Support Analyst

Dublin, OH · On-site

$26 - $30/hr

We have the opportunity to bring a new IT Support Analyst onto our team. Great pay and benefits. This person will be working in our Support Center in Dublin as this is not a remote position. Send ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any procedural or operating issues related to use of IT applications, products, or services. The IT Support ...

WEG Electric Corp

IT Support Analyst

Minneapolis, MN

$70K - $80K/yr

The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of incidents and service requests, and collaborates with regional and global IT teams to maintain ...

New

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

AMS Staffing, Inc.

IT Support Analyst- 3578759

Houston, TX · Hybrid

$55K - $65K/yr

Job Title: IT Support Analyst Location: Houston-77056 Salary/Payrate: $55K-$65K annually and AWESOME benefits!!! Work Environment: Hybrid (4 days in office/1 remote) Term: Permanent Bachelor's degree ...

Addison Group

IT Support Analyst

Houston, TX · On-site

$50K - $52K/yr

Role: IT Support Analyst Location : Houston, TX Pay Range: $50,000- $52,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). Overview Our team is seeking an ...

Addison Group

IT Support Analyst

Houston, TX

$50K - $52K/yr

Role: IT Support Analyst Location : Houston, TX Pay Range: $50,000- $52,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). Overview Our team is seeking an ...

FourKites

IT Support Analyst

Chicago, IL · On-site

We are seeking an experienced IT Support Analyst with 4+ years of hands-on experience to provide comprehensive technical support across our diverse technology infrastructure. This role requires a ...

New Reach

IT Support Analyst

Tempe, AZ · On-site

The IT Support Analyst role provides technical assistance and operational support, maintaining company devices and systems while improving technology tools that support business operations.

Upstart

IT Support Analyst

Manhattan, NY · On-site

As the IT Support Analyst at Upstart, you will provide frontline support for devices, access, and core SaaS tools while serving as the primary onsite IT presence in our New York City office. This ...

True Anomaly

IT Support Analyst

Long Beach, CA · On-site

They are seeking an experienced IT Support Analyst to provide Tier 1 & 2 technical support to employees and maintain computer systems, networks, and hardware. Responsibilities : • Serve as the ...

Abzena

IT Support Analyst

Bristol, PA · On-site

The IT Support Analyst role involves delivering high-quality technical support to end users, resolving incidents and service requests while adhering to IT processes and security standards.

NewReach Education

IT Support Analyst

Tempe, AZ · On-site

The IT Support Analyst provides day-to-day technical assistance and operational support across the organization. This role assists in maintaining company devices, systems, and data security, while ...

ASCENT DATA, LLC

IT Support Analyst

Pittsburgh, PA · On-site

Ascent Data is a leading Managed IT Service Provider seeking an IT Support Analyst to join their team. This role is an excellent opportunity for an early-career IT professional to gain hands-on ...

DCS Corp

IT Support Analyst

Ridgecrest, CA

$70K - $81K/yr

Salary Range: $70,310- $81,300 IT Support Analyst will work as a member of a team responsible for triaging and prioritizing all service calls, walk-ins, emails, help desk tickets, and Change Requests ...

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It Support Analyst information

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$14

$28

$45

How much do it support analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for it support analyst in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Support Analysts and how can they be overcome?

IT Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's essential to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, empathetic communication. Continual learning about new technologies and proactive collaboration with team members also help in addressing issues more efficiently and providing high-quality support.

What are the key skills and qualifications needed to thrive as an IT Support Analyst, and why are they important?

To thrive as an IT Support Analyst, you need a solid understanding of computer systems, troubleshooting, and networking, usually backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies ensure quick resolution of IT problems, minimize downtime, and provide excellent support to end-users.

What are IT Support Analysts?

IT Support Analysts are professionals who provide technical assistance and support to individuals or organizations using computer systems, software, and hardware. They diagnose and resolve technical issues, help with troubleshooting, and guide users through step-by-step solutions. Their responsibilities often include installing and configuring systems, responding to service requests, and maintaining system reliability to ensure smooth business operations.

What is the difference between It Support Analyst vs Network Support Technician?

It Support AnalystNetwork Support Technician
Provides technical support for hardware, software, and user issuesFocuses on maintaining and troubleshooting network infrastructure
Requires certifications like CompTIA A+ or Microsoft CertifiedOften requires Cisco CCNA or network-specific certifications
Works in office, help desk, or remote support environmentsPrimarily works on network hardware, routers, switches, and servers
Supports end-users and internal staffSupports network systems and connectivity for organizations

While both roles involve technical support, the It Support Analyst handles a broad range of IT issues across hardware and software, whereas the Network Support Technician specializes in network infrastructure and connectivity. The roles often overlap but differ mainly in focus and certifications required.

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It Support Analyst jobs near you
Infographic showing various It Support Analyst job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 14% Full Time, 55% Part Time, 2% Temporary, 26% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.
IT Support Analyst

IT Support Analyst

City Barbeque, LLC

Dublin, OH • On-site

$26 - $30/hr

Full-time

This job post has expired today. Applications are no longer accepted.

City Barbeque rating

5.3

Company rating: 5.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

City Barbecue started in Columbus, OH in 1999 and we have grown to 78 joints in 12 states. We are an award-winning, quick casual concept that exists to serve and create happiness. Every day, we're smoking tastes of the nation, from Kansas City to the Carolinas; taking care of our friends and neighbors; and sharing our passion for the art and soul of barbecue. Columbus CEO has chosen us a Top Employer and we are intentional in making City Barbecue an employer of choice. We have the opportunity to bring a new IT Support Analyst onto our team. Great pay and benefits. This person will be working in our Support Center in Dublin as this is not a remote position. Send your resume in confidence today.


IT Support Analyst

Position Summary

The IT Support Team strives to help City BBQ associates by providing swift and effective solutions to all IT needs. The IT Support Team provides primary and secondary technical support to City BBQ’s restaurant and corporate associates. The IT Support Team takes pride in the quality of service we deliver, which is a direct reflection of City BBQ’s unique culture. What do you need to join this team? Qualified candidates must be enthusiastic, team-oriented, and ready to “Serve and Create Happiness”.

The IT Support Analyst is a key member of the IT Support Team. The Support Analyst responds and reacts to technology requests and incidents and ensures thorough and prompt completion or resolution. The Support Analyst monitors email, chat, phones, and ticketing systems to ensure that support SLAs are being met and exceeded. The Support Analyst is proficient in providing technical support and has proven customer service skills as an IT professional. The Support Analyst understands how to prioritize work items based on their impact. The Support Analyst utilizes their experience and judgement to identify priorities. The Support Analyst is capable of multi-tasking and tracking multiple items at once. The Support Analyst is a team player who thrives in helping their customers and teammates be successful.

Accountabilities

  • Responds to telephone calls, email and personal requests for technical support and assisting users with questions or problems, dispatching tickets with proper vendor support if needed.
  • Documents, monitors, and prioritizes incidents & requests to ensure a timely resolution while collaborating with internal and external support personnel.
  • Proficient in the troubleshooting of back office & laptop computers, DSL/T1/Broadband service, phone systems, NCR Point of Sale system, cell phones, tablets, video surveillance, just to name a few.
  • Utilize knowledge resources and contribute new KB content as opportunities arrise
  • Adheres or exceeds departmental service delivery standards, SLAs and KPIs
  • Completes assigned project-related work tasks within requested timelines
  • Some weekend, after-hours, or holiday work required.

Preferred Skills & Requirements

  • 1-3 years experience in service desk and/or Level 2 support roles.
  • Excellent problem solving and customer service skills - proven resourcefulness
  • College degree or equivalent preferred; additional training in advanced computer skills preferred.
  • Familiar with Aloha POS, Kitchen, ServerEPS, CMC/CFC or other point of sale systems
  • 1-3 years experience providing direct support of end point technologies such O365/Outlook, Windows, Android/iOS, Online Order Management systems, Catering Systems, ERP
  • 1-3 years experience supporting distributed network devices including modems, firewalls, routers, and access points
  • Ability to collaborate with others in a team environment.
  • Need to be able to sit for extended period and lift up to 50lbs.
  • Must be able to multi-task, managing multiple incident & service request tickets.
  • ITIL knowledge/exposure a plus.

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