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It Support Analyst Jobs (NOW HIRING)

True Anomaly

IT Support Analyst

Long Beach, CA · On-site

They are seeking an experienced IT Support Analyst to provide Tier 1 & 2 technical support, maintain and troubleshoot computer systems, networks, and hardware, while ensuring ongoing usability and ...

Vast Bank

IT SUPPORT ANALYST I

Tulsa, OK

Vast Bank is looking to hire a IT Support Analyst, I! About Vast Bank Since February of 1982, we've been a financial institution that has served customers in Northeast Oklahoma and beyond. Our deep ...

Vast Bank

IT SUPPORT ANALYST I

Tulsa, OK · On-site

Vast Bank is looking to hire a IT Support Analyst, I! About Vast Bank Since February of 1982, we've been a financial institution that has served customers in Northeast Oklahoma and beyond. Our deep ...

LCI-Lawinger Consulting

IT Support Analyst

Monrovia, CA · On-site

$24 - $29/hr

BL98123; 3MMS 010119 2 Job Title: IT Support Analyst - Plant Posting Title 3 Short JD: Provide IT Infrastructure support to plant employees and resources. Brief one sentence description of req 4 1st ...

LCI-Lawinger Consulting

IT Support Analyst

Monrovia, CA · On-site

$24 - $29/hr

BL98123; 3MMS 010119 2 Job Title: IT Support Analyst - Plant Posting Title 3 Short JD: Provide IT Infrastructure support to plant employees and resources. Brief one sentence description of req 4 1st ...

Athenahealth

IT Support Analyst

Belfast, ME

$37K - $63K/yr

JOB TITLE: IT Support Analyst Position Summary: We areseekinga motivated and detail-oriented IT Specialist to join our IT team. This roleis responsible forproviding technical support,maintainingIT ...

Justrite Safety Group

IT Support Analyst

Moselle, MS · On-site

The IT Support Analyst will be based out of our Moselle, Mississippi office and is responsible for providing outstanding technical support of computer systems and networking infrastructure. This role ...

APGFCU

IT Support Analyst

Edgewood, MD · On-site

The IT Support Analyst would be responsible for the areas of system support and operational support. This includes desktop support and peripherals, networking, user onboarding and exit, application ...

Allan Myers, Inc

IT Support Analyst

Malvern, PA

The Support Analyst ensures the reliable operation of IT systems by resolving escalated incidents and service requests, supporting end users, and participating in IT projects. This role also performs ...

New

Allan Myers, Inc

IT Support Analyst

Chesapeake, VA

The Support Analyst ensures the reliable operation of IT systems by resolving escalated incidents and service requests, supporting end users, and participating in IT projects. This role also performs ...

New

O'Reilly Auto Parts

The IT Support Analyst helps end-users resolve issues with computer hardware or software. This position responds to user inquiries, troubleshoot and diagnose problems, and identify solutions with IT ...

ICONIX Waterworks

IT Support Analyst

Snohomish, WA

$28 - $33.50/hr

* Works as a team member with other IT Support staff on our end users with software, hardware ... Possess effective communication and analytical problem-solving skills, for effective work with ...

ICONIX Waterworks

IT Support Analyst

Snohomish, WA · On-site

$28 - $33.50/hr

Works as a team member with other IT Support staff on our end users with software, hardware ... Possess effective communication and analytical problem-solving skills, for effective work with ...

UFCU

IT Support Analyst

Saint Joseph, MI

General Summary (What is done and why) The IT Support Analyst is the first level of technical support for end-user support for Credit Union staff. Supported technologies include Windows operating ...

Union Rescue Mission

IT SUPPORT ANALYST

Los Angeles, CA

$23 - $27/hr

The IT Support Analyst will provide help desk support, PC repairs and upgrades, installation of peripherals (printers, scanners, cameras, smart phones, wireless AP, etc.), diagnosis and resolution of ...

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It Support Analyst information

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$14

$28

$45

How much do it support analyst jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for it support analyst in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.49 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Support Analysts and how can they be overcome?

IT Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's essential to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, empathetic communication. Continual learning about new technologies and proactive collaboration with team members also help in addressing issues more efficiently and providing high-quality support.

What are the key skills and qualifications needed to thrive as an IT Support Analyst, and why are they important?

To thrive as an IT Support Analyst, you need a solid understanding of computer systems, troubleshooting, and networking, usually backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies ensure quick resolution of IT problems, minimize downtime, and provide excellent support to end-users.

What are IT Support Analysts?

IT Support Analysts are professionals who provide technical assistance and support to individuals or organizations using computer systems, software, and hardware. They diagnose and resolve technical issues, help with troubleshooting, and guide users through step-by-step solutions. Their responsibilities often include installing and configuring systems, responding to service requests, and maintaining system reliability to ensure smooth business operations.

What is the difference between It Support Analyst vs Network Support Technician?

It Support AnalystNetwork Support Technician
Provides technical support for hardware, software, and user issuesFocuses on maintaining and troubleshooting network infrastructure
Requires certifications like CompTIA A+ or Microsoft CertifiedOften requires Cisco CCNA or network-specific certifications
Works in office, help desk, or remote support environmentsPrimarily works on network hardware, routers, switches, and servers
Supports end-users and internal staffSupports network systems and connectivity for organizations

While both roles involve technical support, the It Support Analyst handles a broad range of IT issues across hardware and software, whereas the Network Support Technician specializes in network infrastructure and connectivity. The roles often overlap but differ mainly in focus and certifications required.

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It Support Analyst jobs near you
Infographic showing various It Support Analyst job openings in the United States as of June 2026, with employment types broken down into 7% As Needed, 21% Full Time, and 72% Part Time. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $58,346 per year, or $28.1 per hour.

IT Support Analyst

True Anomaly

Long Beach, CA • On-site

Full-time

Posted 28 days ago

Job description

Job Summary:
True Anomaly is a company focused on building technology for space superiority. They are seeking an experienced IT Support Analyst to provide Tier 1 & 2 technical support, maintain and troubleshoot computer systems, networks, and hardware, while ensuring ongoing usability and security of client systems.
Responsibilities:
• Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (teams/BigFix) and in-person interactions.
• Troubleshoot and resolve technical issues related to computer systems, networks, and hardware.
• Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.).
• Install, configure, and maintain computer systems, networks, and hardware.
• Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence. Monitor and maintain system performance and security.
• Assist with the deployment and maintenance of new hardware and software including Mac OSX and Windows products, True Anomaly engineering software, and O365 tooling.
• Collaborate with other IT team members to ensure timely resolution of technical issues.
• Participate in demanding on-call rotations to provide IT/Technical support 24/7.
• This position requires the ability to respond to critical tickets/incidents outside of regular working hours. The role includes participation in a 24/7 on-call rotation to support the mission.
Qualifications:
Required:
• Bachelor’s Degree or combination of experience and industry leading certifications (Network+, Security+, Microsoft Certifications)
• Minimum 3+ years of experience in IT support or end-user desktop support
• Strong knowledge of computer systems, networks, and hardware
• Excellent troubleshooting and problem-solving skills
• Proficient in Bash/Shell scripting
• Demonstrated proficiency with Windows and Mac OS
• Demonstrated proficiency with MDM tools (Such as: Intune, JAMF, BigFix)
• Experience with remote support tools and technologies
• Experience with cloud-based technologies and services (e.g., Azure)
• Developing recommendations for procedures to prevent problems.
• Ensures ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.).
• Delivers consistent, reliable service. Ensure users’ needs are being met for every request/incident that is processed.
• Experience with Cisco networking equipment
• Experience with Automations of basic tasks using Bash/Shell/Python scripts
• Ability to maintain or obtain TS/SCI clearance
• Work Location—this role will be fully onsite at our new Long Beach facility.
• Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.
• Physical demands—the physical demands of the job, including bending, sitting, lifting and driving.
• To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Company:
True Anomaly develops space security technologies, including spacecraft, software platforms, and mission systems for orbital operations. Founded in 2022, the company is headquartered in Centennial, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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