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It Help Desk Analyst Jobs (NOW HIRING)

Ensign Services

IT Help Desk Analyst

Dallas, TX

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, Employee. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in ...

Fourteen Foods

IT Help Desk Analyst

Franklin, TN · On-site

The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately ... Effectively identifies service desk issues and resolves or escalates problems appropriately.

New

HireITPeople

IT Help Desk Analyst,

Conyers, GA · On-site

The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · Hybrid

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

We are seeking a diligent and customer-focused Service Desk Associate to join our IT support team ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

$20 - $25/hr

This position is for an IT Field Tech of a restaurant franchise that assists in installing and ... Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ...

Integra

IT Help Desk Analyst

Dallas, TX

We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers ...

Ampcus Inc

IT Help Desk

Louisville, KY · On-site

We are in search of a highly motivated candidate to join our talented Team as an IT Help Desk ... The role requires analyzing and resolving various hardware and software issues while maintaining ...

Integra

IT Help Desk Analyst

Amarillo, TX · On-site

We are seeking a qualified IT help desk technician to assist our employees with questions and problems concerning computer systems, hardware, and software. The technician will work with employees ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We have supported our troops throughout the years and love working with veterans. IT Help Desk ... Strong analytical ability · After hours / On Call support is required Career Level Required ...

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It Help Desk Analyst information

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How much do it help desk analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for it help desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What is an IT Help Desk Analyst?

IT Help Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, networks, or other IT systems. They are often the first point of contact for troubleshooting and resolving problems, either remotely or in person. Their responsibilities include diagnosing technical issues, guiding users through solutions, escalating complex problems, and maintaining documentation of incidents. IT Help Desk Analysts play a key role in ensuring that technology operates smoothly within an organization and that users receive timely support.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst, and why are they important?

To thrive as an IT Help Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations across an organization.

What are some typical challenges IT Help Desk Analysts face when supporting remote employees, and how can they be overcome?

IT Help Desk Analysts often encounter challenges such as diagnosing issues without physical access to devices, navigating various home network setups, and communicating technical solutions to users of varying skill levels. To overcome these, analysts use remote desktop tools, maintain clear and patient communication, and rely on detailed documentation to guide users. Building strong troubleshooting skills and staying updated on remote access technologies are essential for effectively supporting a distributed workforce.

What is the difference between It Help Desk Analyst vs Network Support Specialist?

AspectIT Help Desk AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+ (optional)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, support centers, remoteNetwork infrastructure, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software/hardware supportNetwork setup, maintenance, troubleshooting

The IT Help Desk Analyst primarily focuses on assisting end-users with hardware and software issues, often working in support centers or remotely. In contrast, the Network Support Specialist specializes in maintaining and troubleshooting network infrastructure. While both roles require technical certifications and involve problem-solving, the Help Desk Analyst emphasizes user support, whereas the Network Support Specialist concentrates on network systems.

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It Help Desk Analyst jobs near you
Infographic showing various It Help Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $53,205 per year, or $25.6 per hour.

IT Help Desk Analyst

Cuyahoga Falls, OH • On-site

Hunter International
201 - 500 employees
Learn more about Hunter Internationalexternal

$28 - $32/hr

Other

Posted 8 days ago

Job description

The IT Help Desk Analyst is responsible for providing Level 2 and Level 3 technical support during 2nd shift across four Northeast Ohio facilities. The IT Help Desk Analyst will troubleshoot hardware and software issues, manage help desk tickets and after-hours escalations, provide SAP support, perform PC imaging and software installations, and assist with desktop security initiatives. This role will also partner with the Cybersecurity and technical integration teams to address vulnerable or compromised PCs and support technology projects.

IT Help Desk Analyst Responsibilities:

  • Monitor phone calls, voicemails, and emails while meeting established service level agreements and opening and closing support tickets.
  • Monitor Remedy Force ticket queues, including IT Help Desk incidents and assigned tasks.
  • Manage after-hours escalations involving systems or technology impacting plant and distribution operations.
  • Provide Level 1 technical support for SAP, including system availability, password resets, and technical troubleshooting.
  • Support IT desktop security initiatives by identifying, updating, and remediating PCs with known vulnerabilities.
  • Travel to other facilities as needed to address vulnerable or compromised PCs.
  • Perform password resets while following identity verification procedures, including in-person verification or video confirmation through Microsoft Teams.
  • Provide hands-on deskside support for issues that cannot be resolved remotely or over the phone.
  • Conduct daily physical IT rounds throughout plant and distribution areas.
  • Research technical issues using Google, Microsoft Copilot, vendor resources, and internal ITSS reference materials.
  • Perform PC imaging, software installations, and other technical tasks related to incidents and service requests.
  • Assist Technical Integration Analysts with PC configurations and technology project support.
  • Collaborate with internal IT teams to maintain reliable technology infrastructure across manufacturing and distribution operations.

IT Help Desk Analyst Qualifications:

  • Degree in Information Technology or a related field.
  • Minimum of 2 years of IT Help Desk or desktop support experience.
  • Previous IT support experience within a manufacturing environment is required.
  • Strong troubleshooting and problem-solving skills.
  • Ability to provide both remote and hands-on technical support.
  • Willingness and ability to travel between Northeast Ohio facilities as needed.

Preferred

  • Technical certifications such as:- CompTIA certifications

    • Google networking certifications
    • Cisco certifications

  • Experience supporting SAP or other enterprise business applications.

  • Experience with Remedy Force or similar IT service management/ticketing platforms.

  • Experience with PC imaging, software deployment, and desktop security remediation.

  • Experience supporting manufacturing plants, distribution centers, or other production environments.

You should be proficient in:

  • sap
  • comptia