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It Help Desk Analyst Jobs (NOW HIRING)

AaraTechnologies Inc

IT Help Desk Analyst

Washington, DC · On-site

$60K - $75K/yr

IT Help Desk Analyst (1-2 Years Experience) Company: Aaratech Inc. Experience: 1-2 Years Employment Type: Full-Time Compensation: $60,000 - $75,000 per year About the Role Aaratech Inc. is seeking a ...

Reagent

IT Help Desk Analyst

Ringoes, NJ · On-site

$55K - $70K/yr

The IT Help Desk Analyst will be responsible for receiving, prioritizing, documenting, and resolving technical incidents and service requests. In addition to direct user support, the role will own ...

Ensign Services

IT Help Desk Analyst

Dallas, TX · On-site

The IT Help Desk Analyst role focuses on providing technical support to users, troubleshooting hardware and software issues, and ensuring a high level of customer service. Responsibilities : • ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

This position is for an IT Field Tech of a restaurant franchise that assists in installing and ... Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ...

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards * Contribute to the change management process ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards * Contribute to the change management process ...

Ozarks Health Care

Help Desk Support Analyst

West Plains, MO · On-site

$19.75 - $26.75/hr

The IT Help Desk Support Analyst functions as a key team member in a customer service-driven Help Desk environment and provides front-line support for both desktop and laptop users. This person will ...

Semiserve

IT Helpdesk Analyst

El Dorado, AR

Position Summary We are seeking a hands-on IT / Help Desk Analyst to support day-to-day IT operations. This role provides on-site technical assistance for plant personnel, ensuring reliable ...

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All JobsIt Help Desk Analyst Jobs

It Help Desk Analyst information

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How much do it help desk analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for it help desk analyst in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What are IT Help Desk Analysts?

IT Help Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, networks, or other IT systems. They are often the first point of contact for troubleshooting and resolving problems, either remotely or in person. Their responsibilities include diagnosing technical issues, guiding users through solutions, escalating complex problems, and maintaining documentation of incidents. IT Help Desk Analysts play a key role in ensuring that technology operates smoothly within an organization and that users receive timely support.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior IT Help Desk Analysts with extensive experience, cybersecurity consultants, or freelance IT professionals working on high-value projects. These positions often require advanced certifications, technical expertise, and sometimes contract or consulting work in high-demand environments.

What is the difference between It Help Desk Analyst vs Network Support Specialist?

AspectIT Help Desk AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+ (optional)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, support centers, remoteNetwork infrastructure, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software/hardware supportNetwork setup, maintenance, troubleshooting

The IT Help Desk Analyst primarily focuses on assisting end-users with hardware and software issues, often working in support centers or remotely. In contrast, the Network Support Specialist specializes in maintaining and troubleshooting network infrastructure. While both roles require technical certifications and involve problem-solving, the Help Desk Analyst emphasizes user support, whereas the Network Support Specialist concentrates on network systems.

Is IT hard to be an IT analyst?

Being an IT Help Desk Analyst involves troubleshooting technical issues, providing customer support, and maintaining computer systems, which requires problem-solving skills and technical knowledge. The role can be challenging due to the need to stay updated on new technologies and handle diverse user problems, but it is generally accessible with relevant certifications and training.

Is AI replacing IT's help desk?

AI can automate routine tasks and provide basic support in help desk roles, but IT Help Desk Analysts are still essential for complex troubleshooting, customer service, and personalized assistance. AI tools are used to augment their work, not replace the need for human expertise and problem-solving skills in IT support environments.

What are some typical challenges IT Help Desk Analysts face when supporting remote employees, and how can they be overcome?

IT Help Desk Analysts often encounter challenges such as diagnosing issues without physical access to devices, navigating various home network setups, and communicating technical solutions to users of varying skill levels. To overcome these, analysts use remote desktop tools, maintain clear and patient communication, and rely on detailed documentation to guide users. Building strong troubleshooting skills and staying updated on remote access technologies are essential for effectively supporting a distributed workforce.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst, and why are they important?

To thrive as an IT Help Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations across an organization.

What does IT help desk analyst do?

An IT Help Desk Analyst provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, perform diagnostics, and document problems, often using ticketing systems and remote tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.
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It Help Desk Analyst jobs near you
Infographic showing various It Help Desk Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,205 per year, or $25.6 per hour.

IT Help Desk Analyst

AaraTechnologies Inc

Washington, DC • On-site

$60K - $75K/yr

Other

Posted 3 days ago

Job description

IT Help Desk Analyst (1–2 Years Experience)

Company: Aaratech Inc.
Experience: 1–2 Years
Employment Type: Full-Time
Compensation: $60,000 – $75,000 per year

About the Role

Aaratech Inc. is seeking a customer-focused and technically skilled IT Help Desk Analyst to join our IT Support team. In this role, you will provide first-level technical support to end users by troubleshooting hardware, software, network, and system issues while delivering exceptional customer service.

This position is ideal for IT professionals with 1–2 years of experience in IT Help Desk, Desktop Support, Technical Support, or IT Support who are looking to expand their technical expertise in a fast-paced enterprise environment while supporting a wide range of enterprise technologies.

Key Responsibilities

  • Provide Level 1 technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.

  • Respond to and resolve support requests through phone, email, chat, and IT ticketing systems.

  • Troubleshoot Windows operating systems, Microsoft Office 365 applications, and common software issues.

  • Install, configure, maintain, and troubleshoot computer hardware and software.

  • Create, manage, and troubleshoot Active Directory user accounts, passwords, and group memberships.

  • Support Microsoft Outlook, Microsoft Teams, and Office 365 applications.

  • Perform basic network troubleshooting involving TCP/IP, DNS, DHCP, VPN, and Wi-Fi connectivity.

  • Escalate complex technical issues to Level 2 or Infrastructure teams when required.

  • Document incidents, resolutions, and troubleshooting steps within the IT Service Management (ITSM) platform.

  • Assist with employee onboarding, workstation setup, software installation, and equipment deployment.

  • Maintain inventory of IT assets and support equipment.

  • Follow IT policies, security procedures, and Service Level Agreements (SLAs).

Required Qualifications

  • 1–2 years of experience in IT Help Desk, Help Desk Support, Desktop Support, IT Support, Technical Support, or Service Desk roles.

  • Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent work experience).

  • Experience supporting Windows 10/11 and Microsoft Office 365.

  • Basic knowledge of Active Directory, Microsoft Exchange, and user account administration.

  • Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networking.

  • Experience using IT ticketing systems such as ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar platforms.

  • Strong troubleshooting, analytical, and problem-solving abilities.

  • Excellent customer service and communication skills with the ability to manage multiple support requests in a fast-paced environment.

Technical Skills

Hands-on experience with Windows 10/11, Microsoft Office 365, Active Directory, Microsoft Exchange, Microsoft Outlook, Microsoft Teams, ServiceNow, Jira Service Management, Zendesk, Freshservice, TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting, Microsoft Intune, SCCM, Microsoft Entra ID (Azure Active Directory), TeamViewer, AnyDesk, Remote Desktop, endpoint management, desktop support, IT Help Desk support, hardware and software troubleshooting, printer support, mobile device support, workstation deployment, user account administration, password management, software installation, system configuration, IT Service Management (ITSM), and basic cybersecurity best practices.

Preferred Qualifications

  • Experience with Microsoft Intune, SCCM, or other endpoint management tools.

  • Knowledge of Microsoft Entra ID (Azure Active Directory).

  • Familiarity with remote support tools such as TeamViewer, AnyDesk, or Remote Desktop.

  • Basic understanding of cybersecurity best practices and endpoint security.

  • Experience supporting printers, scanners, VoIP phones, and mobile devices.

  • Knowledge of ITIL processes and IT Service Management (ITSM) concepts.

  • Certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900), or ITIL Foundation are a plus.

Why Join Aaratech Inc.?

  • Work with a collaborative and supportive IT team.

  • Gain hands-on experience supporting enterprise technologies and cloud-based environments.

  • Build expertise across desktop support, networking, cloud services, and endpoint management.

  • Opportunities to advance into Systems Administration, Network Administration, Cloud Support, or Cybersecurity roles.

  • Competitive compensation of $60,000–$75,000 based on experience and technical expertise.

  • Ongoing learning and professional development opportunities.

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