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It Help Desk Analyst Jobs in Phoenix, AZ (NOW HIRING)

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · On-site

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...

WOCS - Wendy's

IT Help Desk Analyst

Buckeye, AZ

$23 - $25/hr

This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT. Roles ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · Hybrid

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...

ABCS, Inc.

IT Help Desk Operator

Phoenix, AZ

$24.75/hr

Title: IT Help Desk Operator Duration: 6 month+ contract Location: Phoenix, AZ (Onsite: 11pm-7am) Pay Rate: Upto $24.75/hr on W2 (All inclusive / no benefits) Required Skills IT Help Desk Experience ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures

ABCS, Inc.

IT Help Desk Operator

Phoenix, AZ · On-site

$24.75/hr

Title: IT Help Desk Operator Duration: 6 month+ contract Location: Phoenix, AZ (Onsite: 11pm-7am) Pay Rate: Upto $24.75/hr on W2 (All inclusive / no benefits) Required Skills IT Help Desk Experience ...

Community Options

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures

The State of Arizona

Help Desk Analyst

Phoenix, AZ

$21.50/hr

Help Desk Analyst Apply now Job No: 540924 Work Type: Full-time Location: PHOENIX Categories ... Information Technology/Services, Misc/Other/Not Applicable DEPT OF HEALTH SERVICES The Arizona ...

vTech Solution

Help Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Help Desk Analyst vTech can help you avoid the daunting task of writing and posting job offers ... Non-IT recruitment services to your needs. This allows us to deliver the required results in a ...

Southwest Human Development

EHR Help Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

EHR Help Desk Analyst In this role you will: * MyAvatar & Application Support * Serve as the first ... Work closely with IT, application teams, vendors, and operational partners. * Participate in ...

Southwest Human Development

EHR Help Desk Analyst

Phoenix, AZ · On-site

$19.25 - $26.50/hr

EHR Help Desk Analyst In this role you will: * MyAvatar & Application Support * Serve as the first ... Work closely with IT, application teams, vendors, and operational partners. * Participate in ...

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It Help Desk Analyst information

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$11

$23

$37

How much do it help desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk analyst in Phoenix, AZ is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $27.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Analyst, and why are they important?

To thrive as an IT Help Desk Analyst, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities set outstanding analysts apart in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations across an organization.

What are some typical challenges IT Help Desk Analysts face when supporting remote employees, and how can they be overcome?

IT Help Desk Analysts often encounter challenges such as diagnosing issues without physical access to devices, navigating various home network setups, and communicating technical solutions to users of varying skill levels. To overcome these, analysts use remote desktop tools, maintain clear and patient communication, and rely on detailed documentation to guide users. Building strong troubleshooting skills and staying updated on remote access technologies are essential for effectively supporting a distributed workforce.

What are IT Help Desk Analysts?

IT Help Desk Analysts are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, networks, or other IT systems. They are often the first point of contact for troubleshooting and resolving problems, either remotely or in person. Their responsibilities include diagnosing technical issues, guiding users through solutions, escalating complex problems, and maintaining documentation of incidents. IT Help Desk Analysts play a key role in ensuring that technology operates smoothly within an organization and that users receive timely support.

What is the difference between It Help Desk Analyst vs Network Support Specialist?

AspectIT Help Desk AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+ (optional)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, support centers, remoteNetwork infrastructure, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software/hardware supportNetwork setup, maintenance, troubleshooting

The IT Help Desk Analyst primarily focuses on assisting end-users with hardware and software issues, often working in support centers or remotely. In contrast, the Network Support Specialist specializes in maintaining and troubleshooting network infrastructure. While both roles require technical certifications and involve problem-solving, the Help Desk Analyst emphasizes user support, whereas the Network Support Specialist concentrates on network systems.

What are popular job titles related to It Help Desk Analyst jobs in Phoenix, AZ? For It Help Desk Analyst jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching It Help Desk Analyst jobs in Phoenix, AZ look for? The top searched job categories for It Help Desk Analyst jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for It Help Desk Analyst jobs? Cities near Phoenix, AZ with the most It Help Desk Analyst job openings:
It Help Desk Analyst jobs near you
Infographic showing various It Help Desk Analyst job openings in Phoenix, AZ as of May 2026, with employment types broken down into 7% Internship, 73% Full Time, 7% Temporary, and 13% Contract. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $49,855 per year, or $24 per hour.
IT Help Desk Analyst - Pacific

IT Help Desk Analyst - Pacific

Innova Solutions

Scottsdale, AZ • On-site

$29 - $31/hr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Innova Solutions rating

5.6

Company rating: 5.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

183rd of 204 rated it services

Job description

A client of Innova Solutions is immediately hiring for a IT Help Desk Analyst.
Position type: Full-time/ Contract
Duration: 6+ months
Location: 8730 Wilshire Blvd, Suite 200, Beverly Hills, CA 90211
Shift: 8a - 5p with a one-hour lunch
As a IT Help Desk Analyst, you will:
Day to Day Responsibilities
We are looking for a dedicated Help Desk Analyst I to join our team. This is a Contract-to-permanent position designed for individuals with a passion for technology and a strong commitment to providing exceptional technical support. In this role, you will assist users with resolving common IT issues while contributing to a collaborative and dynamic work environment.
Key Responsibilities:

  • Provide first- and second-level technical support to users via phone, email, chat, and in-person
  • Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems
  • Configure and install workstations, laptops, printers, mobile devices, and other IT equipment
  • Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems
  • Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk)
  • Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices
  • Monitor system performance and escalate issues as needed to senior IT staff or vendors
  • Maintain inventory of IT assets and track hardware/software assignments
  • Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment
  • Contribute to knowledge base articles and technical documentation

The ideal candidate will have:
Required Skills & Qualifications
  • High School Diploma or relative experience in similar role
  • 1-3 years of experience in a technical support or help desk role
  • Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking
  • Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP)
  • Excellent troubleshooting, analytical, and communication skills
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Strong customer service orientation and a proactive approach to solving problems

Qualified candidates should APPLY NOW for immediate consideration!
This position is only open to applicants who can be engaged on a W-2 basis.
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Jyoti Tiwari
678-496-7813
Jyoti.Tiwari2@innovasolutions.com
PAY RANGE AND BENEFITS:
Pay Range*: $29 - $31 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
  • Named One of America's Best Employers for New Grads by Forbes (2024
  • Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
  • One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
  • One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
  • Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
  • One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
  • AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/
Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions.
Innova Solutions logo

About Innova Solutions

Sourced by ZipRecruiter

Innova Solutions Inc., headquartered in Duluth, GA, US, is a prominent player in the digital transformation and technology solutions industry. The company's innovative approach focuses on accelerating change and empowering businesses to better serve their customers in today's digital age. The products and services offered by Innova Solutions range from data analytics and cloud services to cybersecurity solutions, artificial intelligence, and machine learning. The company was founded with a commitment to provide groundbreaking solutions, and this commitment continues to shape its operations and drive its growth strategy.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Duluth, GA, US

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