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Support Analyst Jobs in Phoenix, AZ (NOW HIRING)

RevSpring Inc

Technical Support Analyst

Phoenix, AZ

Technical Support Analyst Job Summary: The Account Specialist is an integral member of the Client Services team. The primary responsibility of this position is to provide a high level of support for ...

Dlapiper

Litigation Support Analyst

Phoenix, AZ · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm's strategic initiatives, works with project managers and case teams on litigation matters. Assists ...

RevSpring, Inc.

Technical Support Analyst

Phoenix, AZ · On-site

Technical Support Analyst Job Summary: The Account Specialist is an integral member of the Client Services team. The primary responsibility of this position is to provide a high level of support for ...

U.S. Bank

Credit Support Analyst

Tempe, AZ · On-site

$22.50 - $30/hr

Supports Corporate and Commercial Banking Lenders, and Wealth Management Relationship Managers with financial analysis and loan monitoring. Completes accurate and consistent financial statements ...

US Bank

Credit Support Analyst

Tempe, AZ · On-site

$22.50 - $30/hr

Supports Corporate and Commercial Banking Lenders, and Wealth Management Relationship Managers with financial analysis and loan monitoring. Completes accurate and consistent financial statements ...

US Bank

Credit Support Analyst

Tempe, AZ · On-site

$25.63 - $34.18/hr

Supports Business Banking Relationship Managers and Underwriters with financial analysis spreading and loan monitoring. Completes accurate and consistent financial statements spreads, quarterly trend ...

JPMorgan Chase & Co

Credit Support Analyst

Tempe, AZ · On-site

Job summary As a Credit Support Analyst Credit Coordinator in Commercial Solutions , you coordinate end-to-end closing activities for complex commercial loan facilities for auto dealership clients.

JP Morgan Chase

Credit Support Analyst

Tempe, AZ · On-site

Job summary As a Credit Support Analyst Credit Coordinator in Commercial Solutions , you coordinate end-to-end closing activities for complex commercial loan facilities for auto dealership clients.

JPMorgan Chase & Co.

Credit Support Analyst

Tempe, AZ · On-site

Job summary As a Credit Support Analyst Credit Coordinator in Commercial Solutions , you coordinate end-to-end closing activities for complex commercial loan facilities for auto dealership clients.

LayerCake

Client Support Analyst II

Phoenix, AZ · On-site

Client Support Analyst II Company: Total Networks (LayerCake Technologies Phoenix Branch) Location: Phoenix Arizona About the Role: LayerCake is seeking a Support Engineer II to provide intermediate ...

HCTec

IT Support Analyst II

Mesa, AZ · Hybrid

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

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Support Analyst information

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$28

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How much do support analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for support analyst in Phoenix, AZ is $28.59, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $34.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Salaries often include benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA A+ or ITIL. The role can lead to advancement into specialized or managerial positions within IT departments.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.
More about Support Analyst jobs

What cities near Phoenix, AZ are hiring for Support Analyst jobs?

Cities near Phoenix, AZ with the most Support Analyst job openings:

Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,472 per year, or $28.6 per hour.

Software Support Analyst

CBIZ Talent and Compensation Solutions

Phoenix, AZ • Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision

Re-posted 27 days ago

Job description

CBIZ Talent Solutions is assisting our national franchise client in their search for a remote Software Support Analyst. The preferred location of the candidate would be in Arizona.


Position Overview

The Software Support Analyst serves as the first point of contact for end users, delivering timely, high-quality technical support and customer service across proprietary software and may handle some hardware or system-related issues. This role is responsible for diagnosing, resolving, and documenting incidents while ensuring clear communication, proper escalation, and consistent follow-up to maintain user satisfaction and operational efficiency.


Responsibilities

  • Provide excellent customer service for all support queries and adhere to all service management principles.
  • Act as the first point of contact to provide helpdesk support, via phone, computer, and through the ticketing system, for issues related to desktop software, hardware, and peripherals.
  • Work within the ticketing system to create detailed work logs and technical documentation.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine and provide the best solutions based on the issues as diagnosed and details provided by the customer.
  • Escalate unresolved calls/tickets to the Senior Analysts and Supervisor as needed. As well as setting customer expectations for follow-up (i.e., when to expect follow-up contact and by whom).
  • Take ownership of user problems, follow up on the status of problems on behalf of the user, and communicate progress promptly.
  • Creating user accounts, resetting passwords, assigning security rights, database maintenance & support, and other duties as assigned.


Qualifications

  • Previous IT Service Desk or Call Center experience.
  • Bachelor’s degree in an IT related field or equivalent experience.
  • Self-motivated achiever who gains satisfaction from providing excellent customer service.
  • Ability to handle and self-prioritize workload to ensure needs are met.
  • Ability to maintain and produce user and troubleshooting documentation for technical and non-technical end users.
  • Strong problem-solving and analytical skills are required.
  • Excellent communication skills and phone etiquette.
  • Incident Management experience – Managing incidents, including business expectations and communication.
  • Knowledge of Microsoft-based operating systems with an emphasis on Windows 10 and up, and Office 365/Microsoft Dynamics.
  • Knowledge of CRM-based platforms.


Travel

  • This role might require limited travel to corporate events that help promote engagement and learning for our corporate team members.


Annual base salary: $55,000-$65,000 - overtime eligible.


Only qualified Arizona candidates will be considered.


Talent & Compensation Solutions is an Equal Opportunity Employer.
CBIZ Talent & Compensation Solutions does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.