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Support Analyst Jobs Near Me

VPL, Inc

Product Support Analyst

Westerville, OH

VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your opportunity to shine, providing top-notch support on freight management and specialty pharmacy ...

VPL, Inc

Product Support Analyst

Westerville, OH · On-site

VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your opportunity to shine, providing top-notch support on freight management and specialty pharmacy ...

JP Morgan Chase

Credit Support Analyst

Columbus, OH

As a Credit Support Analyst within JPMorganChase, you will play a key role in maintaining the integrity of the credit portfolio by assessing borrower compliance with credit agreement terms. You focus ...

JP Morgan Chase

Credit Support Analyst

Columbus, OH · On-site

As a Credit Support Analyst within JPMorgan Chase's Loan Setup & Funding (LSF) team, you'll be at the heart of commercial lending for Dealer Services clients, supporting auto dealerships nationwide.

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How much do support analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.
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Operations & Support Analyst

stateindustrial

Hebron, OH • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

POSITION SUMMARY:

The Operations and Support Analyst is responsible for managing and monitoring system batch jobs to ensure system integrity, stability, and up time. This role also provides technical support to corporate, warehouse and field associates, troubleshooting hardware, software, mobile devices, printers, and other peripherals. As part of the IT Operations and Support team, the analyst enhances productivity by responding to service requests, performing installations and training, and resolving technical issues. The ideal candidate is detail-oriented, quality-driven, and a strong communicator who thrives in a collaborative, support-focused environment. 

POSITION RESPONSIBILITIES:

  • Manage and monitor corporate application operational jobs for optimal performance (SAP, SQL, Other system/scheduling tools) and maintain documentation for our corporate operational jobs 
  • Monitor operational jobs for application, network and infrastructure services (Office 365, VM host and file level backup, EDR and others) 
  • Perform SAP application support including analysis, documentation, system management (jobs, errors, security) and troubleshooting 
  • IT support for a variety of technical inquiries and delivering high-quality support to both onsite and remote employees 
  • Ability to work multiple concurrent issues using a ticket management system 
  • Identify patterns of support requests which may be indicative of systemic issues 
  • Clearly communicate and document each support request with detail 
  • Manage administrative personnel changes (New Hires, Transfers, Off-Boarding, etc.,) 
  • Follow department policies and procedures with accuracy 
  • Manage asset management system  
  • Manage and follow processes for system monitoring and alerting 
  • Demonstrated appropriate working knowledge of corporate systems  
  • Demonstrated successful task management experience  
  • Demonstrated ability to comprehend and solve complex business and technical issues 
  • Outstanding ability to learn new applications and technologies 
  • Ability to learn from technical experts 
  • Ability to support common office applications such Microsoft Office 365, Azure AD, Microsoft Teams, Adobe Acrobat, and others as required 
  • Working knowledge of mobile devices, PC hardware, networking, infrastructure and operational management 
  • Special projects, as assigned 

POSITION REQUIREMENTS:

  • Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
  • 2–5 years of experience in IT operations, systems support, or infrastructure monitoring
  • Proficiency with monitoring tools (e.g., SAP, SQL, back-up solutions, EDR, or similar)
  • Resolve issues prior to business hours including responding to issues outside of normal working hours
  • Excellent troubleshooting and communication skills
  • Ability to travel (minimal)

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