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Support Analyst Jobs in Arkansas (NOW HIRING)

Caresoft Inc.

Nework Support Analyst

Little Rock, AR · On-site

$20 - $22/hr

LRCVB Network Support Analyst Location: Little Rock, AR 72201 Duration: 3 Months (Temp- to-Perm) Short Description: This Network Support Analyst will assist the Network Administrator will be ...

Dillards

Technical Support Analyst

Little Rock, AR · On-site

THE OPPORTUNITY Dillard's is looking for a Technical Support Analyst to join our Data Center team in Little Rock, Arkansas. This role requires the flexibility to work a varied schedule, including ...

Dillards

Technical Support Analyst

Little Rock, AR

THE OPPORTUNITY Dillard's is looking for a Technical Support Analyst to join our Data Center team in Little Rock, Arkansas. This role requires the flexibility to work a varied schedule, including ...

Dillards

Technical Support Analyst

Little Rock, AR · On-site

THE OPPORTUNITY Dillard's is looking for a Technical Support Analyst to join our Data Center team in Little Rock, Arkansas. This role requires the flexibility to work a varied schedule, including ...

State of Arkansas

USER SUPPORT ANALYST

Little Rock, AR · On-site

$54K - $89K/yr

User Support Analyst Class Code: IUS01P Pay Grade: IST04 Salary Range: $54,924 - $89,613 Job Summary The User Support Analyst provides technical assistance to users by identifying, troubleshooting ...

Dillard's

Technical Support Analyst

Little Rock, AR · On-site

Dillard's is looking for a Technical Support Analyst to join our Data Center team in Little Rock, Arkansas. The main objective of this role is to support Dillard's IT service users by resolving ...

Uasys

Fiscal Support Analyst

Little Rock, AR · On-site

$48K - $63K/yr

The Fiscal Support Analyst is responsible for various fiscal-related task that includes accounting duties within the Department of Facilities Management. The incumbent will process receiving entries ...

Miller Zell

Support Team Analyst

Bentonville, AR · On-site

Position Summary The Support Team Analyst provides analytical, reporting, data management, and process-improvement support for store-level signing, print shop operations, inventory-related workflows ...

Miller Zell

Support Team Analyst

Bentonville, AR · On-site

Position Summary The Support Team Analyst provides analytical, reporting, data management, and process improvement support for store-level signing, print shop operations, inventory-related workflows ...

Miller Zell

Support Team Analyst

Bentonville, AR

Position Summary The Support Team Analyst provides analytical, reporting, data management, and process-improvement support for store-level signing, print shop operations, inventory-related workflows ...

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All JobsSupport Analyst JobsSupport Analyst Jobs in Arkansas

Support Analyst information

See Arkansas salary details

$12

$25

$46

How much do support analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for support analyst in Arkansas is $25.94, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Salaries often include benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA A+ or ITIL. The role can lead to advancement into specialized or managerial positions within IT departments.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.
More about Support Analyst jobs
What are popular job titles related to Support Analyst jobs in AR? For Support Analyst jobs in AR, the most frequently searched job titles are:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Arkansas as of August 2026, with employment types broken down into 80% Full Time, 6% Part Time, 3% Temporary, and 11% Contract. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $53,964 per year, or $25.9 per hour.

Nework Support Analyst

Caresoft Inc.

Little Rock, AR • On-site

$20 - $22/hr

Contractor

Re-posted 10 days ago

Job description

Title: LRCVB Network Support Analyst 
Location: Little Rock, AR 72201
Duration: 3 Months (Temp- to-Perm)
 
Short Description:
This Network Support Analyst will assist the Network Administrator will be responsible for ensuring the smooth operation of our cutting-edge data, voice, video/digital signage, and wireless systems.
 
POSIPOSITION SUMMARY:
Must be available to respond to emergency calls outside of normal working hours to include nights, weekends, and holidays, as required. 
This is a high-reliability position that will require routine monitoring and mitigation tasks for maximum network availability.
This position will play a key role in supporting and enhancing the dynamic tech infrastructure for a client site. 
As a vital part of our team, you'll be responsible for ensuring the smooth operation of our cutting-edge data, voice, video/digital signage, and wireless systems. 
You'll work directly with the client’s Network Administrator to assist with core network hardware and software installations and upgrades, reporting, and supporting everything from high-speed Wi-Fi to innovative digital signage and state-of-the-art security monitoring systems. This is your chance to make a real impact while maintaining and optimizing the technology that keeps client’s site running smoothly!
  
KNOWLEDGE, SKILLS, ABILITIES:
Associate’s degree in Computer Science, Information Technology, Network Engineering or a related area, and 
3 Years experience in maintaining network connected devices and systems or related area and three 
3 years of experience in the maintenance and repair of voice and data communications (VoIP) networks
2 years of experience in IP addressing, TCP/IP, and Windows OS on work stations and servers with protocols for SIP and PRI trunks to 
include experience in the installation and maintenance of voice and data telecommunications equipment, systems, and servers or related field. 
Equivalent combinations of relevant education, certification and experience will be considered.