ZipRecruiter

Log In

1

Technology Support Analyst Jobs (NOW HIRING)

Fusion HCR

Tech Support Analyst

Birmingham, AL

On behalf of our client-- Fusion HCR is seeking a Tech Support Analyst for a preferred company. IT Support Analyst The IT Support Analyst provides front-line technical assistance to employees and ...

Mondo

IT Support Analyst

Dallas, TX · Remote

Apply now: IT Support Analyst, Onsite - Dallas, TX. Start date is ASAP for this permanent position. Job Title: IT Support Analyst Location-Type: Onsite, Dallas, TX Start Date: ASAP Duration:

AMS Staffing, Inc.

IT Support Analyst- 3578759

Houston, TX · Hybrid

$55K - $65K/yr

Job Title: IT Support Analyst Location: Houston-77056 Salary/Payrate: $55K-$65K annually and AWESOME benefits!!! Work Environment: Hybrid (4 days in office/1 remote) Term: Permanent Bachelor's degree ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any procedural or operating issues related to use of IT applications, products, or services. The IT Support ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any procedural or operating issues related to use of IT applications, products, or services. The IT Support ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL · On-site

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

Saxton and Stump

IT Support Analyst

Charleston, SC · On-site

Position Overview As an IT Support Analyst, you will play a crucial role in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. A seamless digital ...

next page

Showing results 1-20

All JobsTechnology JobsInformation Technology JobsTechnology Analyst JobsTechnology Support Analyst Jobs

Technology Support Analyst information

See salary details

$15

$27

$43

How much do technology support analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for technology support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technology Support Analyst?

To thrive as a Technology Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often backed by a degree in IT or related certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and software such as Microsoft Office and Active Directory is typically required. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These skills are vital to ensure timely resolution of technical issues, minimize downtime, and maintain user satisfaction.

What are some common challenges faced by a Technology Support Analyst, and how can they effectively overcome them?

Technology Support Analysts often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks efficiently, continuously update technical knowledge, and develop strong communication skills. Collaborating closely with other IT team members and utilizing comprehensive documentation can also help streamline problem resolution and improve overall support quality.

What is the difference between Technology Support Analyst vs Help Desk Technician?

AspectTechnology Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentCorporate IT departments, technical support teamsHelp desks, customer support centers
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, tech support services
Primary FocusDiagnosing and resolving technical issues, supporting hardware/softwareAssisting users, troubleshooting basic technical problems

The main difference is that a Technology Support Analyst typically handles more complex technical issues and may work in a corporate environment, while a Help Desk Technician focuses on basic user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the scope and complexity of tasks differ.

What does a technology support analyst do?

A technology support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often diagnose problems, resolve technical faults, and may use tools like remote support software or ticketing systems to ensure smooth technology operations in organizations.
More about Technology Support Analyst jobs

What cities are hiring for Technology Support Analyst jobs?

Cities with the most Technology Support Analyst job openings:

Who are the top companies hiring for Technology Support Analyst jobs?

The top employers for Technology Support Analyst jobs are:

What states have the most Technology Support Analyst jobs?

States with the most job openings for Technology Support Analyst jobs include:

What job categories do people searching Technology Support Analyst jobs look for?

The top searched job categories for Technology Support Analyst jobs are:

Technology Support Analyst jobs near you
Infographic showing various Technology Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Tech Support Analyst

Birmingham, AL

Fusion HCR
Human Resources Consulting Services • 11 - 50 employees
Learn more about Fusion HCRexternal

Full-time

Posted 9 days ago

Job description

On behalf of our client— Fusion HCR is seeking a Tech Support Analyst for a preferred company.
IT Support Analyst
The IT Support Analyst provides front-line technical assistance to employees and helps ensure users have the technology and access needed to perform their jobs effectively. This position serves as an initial resource for technical questions and problems, diagnosing issues, providing solutions, documenting activity, and escalating matters when additional expertise is required.
Responsibilities
  • Provide day-to-day technical support for computers, laptops, peripherals, applications, and network connectivity.
  • Monitor and respond to incoming help desk requests through phone, ticketing systems, and other support channels.
  • Assist with new employee technology setup, account access, equipment deployment, and onboarding activities.
  • Troubleshoot hardware, software, connectivity, and user-access problems and determine the appropriate resolution.
  • Investigate recurring or more complex technical issues and research potential solutions.
  • Maintain accurate documentation of troubleshooting steps, resolutions, equipment, and user requests.
  • Escalate issues that require additional technical expertise while maintaining ownership through resolution.
  • Assist with IT projects, system implementations, equipment management, and other departmental initiatives.
  • Perform additional IT support responsibilities as needed.
Education & Experience
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Entry-level candidates are encouraged to apply; equivalent education, training, certifications, or hands-on technical experience may be considered.
Qualifications
  • Strong troubleshooting and problem-solving abilities.
  • Comfortably supporting users with varying levels of technical knowledge.
  • Ability to quickly learn new technologies, applications, and procedures.
  • Strong organizational skills with the ability to prioritize multiple support requests.
  • Clear and professional written and verbal communication.
  • Customer-focused approach with strong interpersonal skills.
  • Working knowledge of Windows environments, networking, hardware, software, and common productivity applications.
  • Familiarity with technologies such as Active Directory, VoIP, ServiceNow, Cisco, and network monitoring tools is a plus.
  • Ability to work independently while knowing when to escalate technical issues.

Ready to build a real career in Technology?
Apply today to start the conversation!