ZipRecruiter

Log In

1

Technology Support Analyst Jobs (NOW HIRING)

Internet Brands

Senior Tech Support Analyst

Eagan, MN · On-site

Senior Tech Support Analyst About the Role: The Sr. Tech Support Analyst's role is to elevate end-user support services and guide the Tech Support Analyst(s) in maintaining and improving the users ...

InterScripts, Inc

Tech Support Analyst

Chantilly, VA · On-site

Job Opportunity: Tech Support Analyst Location: US Job Type: Full-Time Experience Required: 2-3 Years (International Calling Experience Preferred) Language Proficiency: Excellent English (Spanish ...

Skip Hop Inc

IT Support Analyst

New York, NY

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any procedural or operating issues related to use of IT applications, products, or services. The IT Support ...

next page

Showing results 1-20

All JobsTechnology Support Analyst Jobs

Technology Support Analyst information

See salary details

$15

$27

$43

How much do technology support analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for technology support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

Is AI replacing tech support?

Technology Support Analysts work with tools like AI to improve troubleshooting and customer service. While AI automates routine tasks, human support remains essential for complex issues, making the role more focused on problem-solving and technical expertise rather than being fully replaced by AI.

What tech jobs pay 400,000 a year?

In the technology support analyst role, earning $400,000 annually is uncommon; such high salaries are typically associated with executive positions like Chief Technology Officer (CTO) or senior roles in high-growth companies, often requiring extensive experience, advanced skills, and leadership responsibilities. Most support analyst positions have lower compensation, but specialized skills in cybersecurity, cloud computing, or data management can lead to higher earnings in related roles.

What is the difference between Technology Support Analyst vs Help Desk Technician?

AspectTechnology Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentCorporate IT departments, technical support teamsHelp desks, customer support centers
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, tech support services
Primary FocusDiagnosing and resolving technical issues, supporting hardware/softwareAssisting users, troubleshooting basic technical problems

The main difference is that a Technology Support Analyst typically handles more complex technical issues and may work in a corporate environment, while a Help Desk Technician focuses on basic user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the scope and complexity of tasks differ.

What does a technology support analyst do?

A technology support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and communicate solutions, typically working in help desk or IT support environments. Strong problem-solving skills and knowledge of operating systems and common software are essential for this role.

What are the key skills and qualifications needed to thrive as a Technology Support Analyst, and why are they important?

To thrive as a Technology Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often backed by a degree in IT or related certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and software such as Microsoft Office and Active Directory is typically required. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These skills are vital to ensure timely resolution of technical issues, minimize downtime, and maintain user satisfaction.

What are some common challenges faced by Technology Support Analysts, and how can they effectively overcome them?

Technology Support Analysts often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks efficiently, continuously update technical knowledge, and develop strong communication skills. Collaborating closely with other IT team members and utilizing comprehensive documentation can also help streamline problem resolution and improve overall support quality.

What is a tech analyst's salary?

A Technology Support Analyst's salary typically ranges from $45,000 to $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with specialized skills can earn higher wages, especially in tech hubs or with advanced certifications like CompTIA or Microsoft Certified Professional.
More about Technology Support Analyst jobs
What cities are hiring for Technology Support Analyst jobs? Cities with the most Technology Support Analyst job openings:
What states have the most Technology Support Analyst jobs? States with the most job openings for Technology Support Analyst jobs include:
What job categories do people searching Technology Support Analyst jobs look for? The top searched job categories for Technology Support Analyst jobs are:
Technology Support Analyst jobs near you
Infographic showing various Technology Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Tech Support Analyst

Futran Tech Solutions Pvt. Ltd.

Remote

Full-time

Posted 3 days ago

Job description

Tech Support Analyst
Location- Harlingen, US, Texas, US (onsite with 25-50 percent travel)
Please NOTE: we will accept the candidates ONLY that are on your direct payroll. No additional subcontracting layers to be involved.
6 month only role!
Must have own transportation and be willing to travel to multiple clinics in the area when needed.
It will be onsite and remote with 25-50 percent travel in the RGV market to provide support for daily desktop technical support and clinic acquisitions. The cost of travel is already included in the rate.
ITIL CERTs candidates are preferred.
3-5 years in IT
Desktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to support these activities in addition to support for existing daily operations and continued operational support for clinics once acquired.
As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.
Responsibilities
Assist with new hires and acquisitions.
Follow all escalation procedures according to the service level agreement
Use a remote control tool to assist end users when needed
Provide an accurate record of each call in the incident management tracking tool
Anticipate customer needs and proactively identify solutions
Plan, prioritize, organize, and complete work to meet established objectives
Skills
Must have
ITIL
Service Desk, ITSM
Hardware Deploy and Maintenance
Troubleshoot
Driving license and own vehicle
Nice to have
Communication skills with non IT People
Ability to work autonomously.

Apply