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Technology Support Analyst Jobs (NOW HIRING)

Howard Center

Technology Support Analyst

Burlington, VT · On-site

$49K/yr

Technical Support Analyst Provide timely front-line technology support to all Agency staff including coordination, diagnosis, and troubleshooting of incoming employee calls and HelpDesk requests.

Dexian DISYS

Technology Support Analyst

Boston, MA · On-site

Provide onsite and remote advanced technology support to employees in all firm locations relating ... 3 analysts or higher-level support as needed. * Provide explanation and training to Level 1 ...

Venterra Realty

IT Support Analyst

Houston, TX

ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite) THE OPPORTUNITY Join Venterra Realty as an IT Support Analyst in our Houston corporate office ...

Venterra Realty

IT Support Analyst

Houston, TX · On-site

Description ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite) THE OPPORTUNITY Join Venterra Realty as an IT Support Analyst in our Houston corporate ...

Venterra Realty

IT Support Analyst

Houston, TX · On-site

ROLE: IT Support Analyst REPORTS TO: IT Manager LOCATION: Houston, Texas Corporate Office (Onsite) THE OPPORTUNITY Join Venterra Realty as an IT Support Analyst in our Houston corporate office ...

Addison Group

Technology Support Analyst II

Buffalo, NY · On-site

$62K - $75K/yr

Technology Support Analyst II Location: Buffalo, NY Pay Rate Range: $62,400 - $75,000 / year Benefits: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses ...

Addison Group

Technology Support Analyst II

Buffalo, NY · On-site

$62K - $75K/yr

Technology Support Analyst II Location: Buffalo, NY Pay Rate Range: $62,400 - $75,000 / year Benefits: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses ...

True Anomaly

IT Support Analyst

Denver, CO · On-site

$70K - $95K/yr

The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role ...

Paytient

IT Support Analyst

Columbia, MO

The IT Support Analyst will be the first point of contact for employees seeking technical assistance via Slack channels, Jira ticket queues, and email. This role requires strong problem-solving ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

HCTec

IT Support Analyst II

Mesa, AZ · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

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All JobsTechnology Support Analyst Jobs

Technology Support Analyst information

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$15

$27

$43

How much do technology support analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for technology support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Technology Support Analyst vs Help Desk Technician?

AspectTechnology Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentCorporate IT departments, technical support teamsHelp desks, customer support centers
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, tech support services
Primary FocusDiagnosing and resolving technical issues, supporting hardware/softwareAssisting users, troubleshooting basic technical problems

The main difference is that a Technology Support Analyst typically handles more complex technical issues and may work in a corporate environment, while a Help Desk Technician focuses on basic user support and troubleshooting. Both roles require similar certifications and are essential in IT support structures, but the scope and complexity of tasks differ.

What does a technology support analyst do?

A technology support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often diagnose problems, resolve technical faults, and may use tools like remote support software or ticketing systems to ensure smooth technology operations in organizations.

What are the key skills and qualifications needed to thrive as a Technology Support Analyst?

To thrive as a Technology Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often backed by a degree in IT or related certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and software such as Microsoft Office and Active Directory is typically required. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These skills are vital to ensure timely resolution of technical issues, minimize downtime, and maintain user satisfaction.

What are some common challenges faced by a Technology Support Analyst, and how can they effectively overcome them?

Technology Support Analysts often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to users with varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks efficiently, continuously update technical knowledge, and develop strong communication skills. Collaborating closely with other IT team members and utilizing comprehensive documentation can also help streamline problem resolution and improve overall support quality.

Is a Technology Support Analyst a good career?

A Technology Support Analyst is a viable career option for individuals interested in IT, troubleshooting, and customer service. It often requires technical skills, knowledge of hardware and software, and certifications such as CompTIA A+; the role can lead to advancement into specialized or managerial IT positions.
More about Technology Support Analyst jobs
What cities are hiring for Technology Support Analyst jobs? Cities with the most Technology Support Analyst job openings:
What states have the most Technology Support Analyst jobs? States with the most job openings for Technology Support Analyst jobs include:
What job categories do people searching Technology Support Analyst jobs look for? The top searched job categories for Technology Support Analyst jobs are:
Technology Support Analyst jobs near you
Infographic showing various Technology Support Analyst job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 85% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technology Support Analyst

Howard Center

Burlington, VT • On-site

$49K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Howard Center rating

7.0

Company rating: 7.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Click the link below to learn how Howard Center helps change lives:
https://www.youtube.com/watch?v=9Wchi-A_Ks0
Technical Support Analyst
Provide timely front-line technology support to all Agency staff including coordination, diagnosis, and troubleshooting of incoming employee calls and HelpDesk requests. Perform user administration functions for new hires, staff changes, and terminations. In-person, in Burlington VT
Responsibilities:
  • Assist employees with Agency-supported hardware, software, and associated business tools
  • Master a variety of troubleshooting skills and tools to diagnose and resolve the actual problem
  • Identify, research, and resolve moderately complex technical issues as presented by users; escalate cases when additional support is required
  • Implement standard operating procedures and develop internal and user-facing IT documentation and customer service guidelines
  • Categorize and prioritize service requests within the HelpDesk ticketing system and provide timely status information and follow-up support to staff
  • Coordinate with external vendors for provision of support services as needed

Requirements:
  • Two years of professional experience supporting information technology in a business environment
  • Experience supporting a Microsoft Windows environment including Active Directory, Office 365, and Microsoft 365
  • Knowledge of common computer concepts, practices, and procedures
  • Understanding of basic networking, servers, workstations, and printers
  • Strong customer service, analytical, and technical skills

Structure:
  • Full-time
  • Salary starting at $49,493.17
  • We offer a competitive salary commensurate to experience

Benefits:
  • Generous time off starting at 36 days of combined time off per year for full-time employees (and increasing with years of service); pro-rated for positions 16 hours or more
  • Comprehensive Health Insurance with 80% agency-paid premium support for individuals, couples, and families (pro-rated for part time). This Point of Service Plan features no deductible.
  • Two Dental options
  • Vision Insurance
  • Employer 401(k) contributions
  • Employer Paid Life, AD&D, Short Term and Long Term Disability insurance
  • Medical & Childcare Flexible Spending Account
  • Childcare Stipend
  • Employee Assistance Program
  • Employee referral program with financial payment
  • Discounted online undergraduate/graduate courses through Champlain College truED
  • Award-winning workplace wellness program including physical fitness groups for staff, financial wellness incentives, and ongoing workplace wellness advocacy and education
  • Voluntary benefits from local/international businesses: discounted gym memberships, mobile phone service, ski/snowboard passes, auto/home insurance, and more!

Our Values: Clients are at the heart of our decision making. We are committed to individual and collective well-being and success. We are responsible stewards of the resources entrusted to us. We are steadfast in our practice and pursuit of excellence.
Howard Center is proud to be an Equal Opportunity Employer. The agency's culture and service delivery is strengthened by the diversity of its workforce. Minorities, people of color, LGBTQIA and persons with disabilities are encouraged to apply. EOE/TTY. Visit "About Us" to review Howard Center's EOE policy.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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