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Technical Customer Support Analyst Jobs (NOW HIRING)

Digitalpath, Inc.

Technical Customer Support

Chico, CA · On-site

$18 - $20/hr

Technical Customer Support Digital Path is the leading Wireless Internet Service Provider (WISP) providing internet service to rural communities and critical fire response networks throughout ...

Quantifind

Technical Customer Support Manager

New York, NY · On-site

$100K - $130K/yr

... customers, and collaborating with internal stakeholders. As our first dedicated technical support ... In intelligence analysis, Quantifind's solution uniquely combines high resolution entity ...

Spscommerce

Customer Support Analyst

Rogers, AR · Hybrid

$52K/yr

The Customer Support Analyst engages with customers in education and problem-solving interactions ... Ability to understand and work effectively with technical processes and data * Ability to work with ...

Agfa

Customer Support Analyst, Tier 1

OR · Remote

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis ...

SHAZAM

Customer Support Analyst

Parsons, TN · On-site

$43K - $69K/yr

SHAZAM is looking for a Customer Service Analyst to join our team. In this position, you will be ... Experience in partnering with financial clients to resolve technical or service‑related issues ...

SHAZAM

Customer Support Analyst

Des Moines, IA · On-site

$43K - $69K/yr

SHAZAM is looking for a Customer Service Analyst to join our team. In this position, you will be ... Experience in partnering with financial clients to resolve technical or service‑related issues ...

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How much do technical customer support analyst jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for technical customer support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Analyst, and why are they important?

To thrive as a Technical Customer Support Analyst, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote diagnostic tools, and common operating systems is essential. Exceptional communication, patience, and a customer-oriented mindset help you address client concerns effectively and build trust. These skills are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are Technical Customer Support Analysts?

Technical Customer Support Analysts are professionals who assist customers in resolving technical issues related to a company’s products or services. They serve as the main point of contact for troubleshooting, diagnosing problems, and providing solutions, often via phone, email, or chat. In addition to technical troubleshooting, they may also guide users on product features, installation, and usage, ensuring customer satisfaction. These analysts often work closely with engineering teams to escalate and resolve complex issues, and they document solutions to improve future support. Their role is crucial in maintaining positive customer relationships and ensuring the smooth operation of technical products.

What are the most common challenges faced by Technical Customer Support Analysts, and how can they effectively manage them?

Technical Customer Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating technical concepts to non-technical customers, and managing multiple support tickets simultaneously. To effectively handle these challenges, it's important to develop strong problem-solving skills, practice clear and empathetic communication, and use ticket management tools to prioritize tasks. Collaborating closely with engineering teams and staying updated on product changes can also help resolve issues efficiently and improve the overall support experience.
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What job categories do people searching Technical Customer Support Analyst jobs look for? The top searched job categories for Technical Customer Support Analyst jobs are:
Technical Customer Support Analyst jobs near you
Infographic showing various Technical Customer Support Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 68% Full Time, 30% Part Time, and 1% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.
Technical Customer Support

Technical Customer Support

Digitalpath, Inc.

Chico, CA • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Digital Path Inc. Technical Customer Support
Digital Path is the leading Wireless Internet Service Provider (WISP) providing internet service to rural communities and critical fire response networks throughout California. Our mission is to bring a faster, more reliable service for customers that are typically unserved or underserviced by cable companies.
An ideal candidate will provide excellent customer service and technical support to our clients, troubleshoot customer issues, and ensure customer satisfaction.
Objectives:
  • Provides courteous and professional customer service and technical support for our customers.
  • Supports our field employees with technical and scheduling issues relating to installation or service appointments.
  • Collaborate professionally with other employees to troubleshoot and advise on escalated or difficult matters.
  • Track customer conversations and notes in our ticketing systems with accuracy and precision.
  • Support the overall functions of the Call Center teams in alignment with the Company's core values and strategies.

Essential Job Functions
Note: Below is a general representation of the work involved with this position. Omission of a specific job function typical of this role does not release an employee from being required to perform tasks inherent to the job. Performance of lower-level duties or occasional reach assignments may be required at times.
  • Contribute to the overall functions of the Call Center teams in a manner consistent with the company's core values and strategic objectives.
  • Promote a positive and collaborative work environment.
  • Independently handle day-to-day assignments.
  • Identifying problems and recommending changes.
  • Provide courteous and professional customer service via phone or email.
  • Handle difficult phone calls, appropriately escalating to others when necessary.
  • Remain current on the latest changes and updates on practices and technology within the department and your skillset.
  • Promptly respond to field employee requests, minimizing downtime and service disruptions.
  • Collaborate professionally with colleagues, including cross-functional teams, to troubleshoot and advise on escalated or challenging technical matters.
  • Maintain accurate records of customer conversations and notes in our designated ticketing systems.
  • Align with quality and performance metrics, adhering to company policies, practices, and procedures.
  • Addressing customer inquiries and concerns via phone calls and email responses.
  • Problem solving and troubleshooting customer or network connectivity issues.
  • Process payment and account change requests.
  • Advise on products and services offered.
  • Complete new account sign-ups.
  • Diagnose and resolve technical issues.
  • Research questions using available information resources.
  • Advise users on appropriate actions to resolve problems.
  • Follow standard and documented help desk/technical support procedures.
  • Follow up on any open or unresolved matters to ensure complete resolution of issues.
  • Resolve technical problems with LAN/WAN networks.
  • Write service tickets, equipment upgrade tickets, and new installation tickets as needed.
  • Efficiently schedule customer appointments to field employees.
  • Inform management of recurring problems.
  • Ask questions and actively listen to customers to determine root causes of issues.
  • Guide customers through the troubleshooting process, equipping them with self-resolution steps for the future.
  • Attends work on a regular and continuous basis.
  • Performs other duties as assigned.

Minimum Requirements:
  • High School Diploma or equivalent.
  • Must be able to work a standard full-time work schedule on-site at our business headquarters.
  • Must have reliable transportation to arrive on time as scheduled.
  • 1+ year of technical support or related experience.
  • 1+ year customer service experience, preferably in a call center or similar capacity.
  • Possess exceptional customer service and communication skills.
  • Exhibits exceptional composure and resilience in high-stress workplace scenarios, maintaining a steady and unaffected demeanor.
  • Possesses knowledge of desktop and mobile based operating systems.
  • Demonstrates exceptional critical thinking and problem-solving skills.
  • Maintains a strong attention to detail.
  • Ability to adapt quickly in a fast-paced work environment.
  • Ability to learn and retain knowledge of services, hardware, and associated interfaces.
  • New hires must be able to pass a post-offer-pre-employment in-depth background check and drug screening.
  • Must be able to type at a rate of at least 30 words per minute (WPM).

Additional Notes:
  • This position is full-time and on-site in a climate-controlled indoor office environment.
  • Specific schedule to be established by supervisor aligned with the Call Center operating hours.
  • Current operating hours Weekdays 7am-6pm and Weekends 8am-5pm, subject to change according to business needs.
  • Physical requirements include sitting for extended periods of time, using repetitive motions including writing and keyboarding, use of hands to handle, control or feel objects, tools or controls. Requires near vision with or without correction to be able to see details at close range (within a few feet of the observer such as using a computer monitor). May on occasion require carrying, lifting, pushing and/or pulling objects up to 25 pounds.

Digital Path offers a comprehensive benefits program to all eligible employees. Benefits include:
  • Medical and Dental group insurance,
  • Medical benefits available on the 1st of month after your start date.
  • Life Insurance,
  • Employee Assistance Program (EAP),
  • Vision reimbursement program,
  • Vacation, Holiday, and Sick pay,
  • 401k - 4% employer match,
  • Free Residential Internet Service (if you reside in the coverage area),
  • Our facilities include an on-site cafeteria with daily lunches and company lunches/parties.

The pay range for this role is:
18 - 20 USD per hour (Headquarters)

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