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Technical Customer Support Analyst Jobs (NOW HIRING)

RELX Group plc

Technical Support Analyst

Alpharetta, GA · On-site

$44K - $74K/yr

Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering ... About the Role The Technical Support Analyst is a customer-facing role focused on providing ...

Actionstep

Customer Support Analyst

Denver, CO · Remote

... technical questions - Schedule and complete troubleshooting screenshare video calls with users when necessary or assist Support Analysts, using excellent business etiquette and customer management ...

iSpot

Customer Support Analyst

Bellevue, WA · Hybrid

$68K - $82K/yr

About the Role iSpot.tv is looking for a Customer Support Analyst to join our team. In this role ... Technical Troubleshooting & Product Ops ● Evaluate, troubleshoot, and replicate complex UI bugs ...

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How much do technical customer support analyst jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for technical customer support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

How much money do technical analysts make?

Technical Customer Support Analysts typically earn a median annual salary ranging from $45,000 to $70,000, depending on experience, location, and industry. Salaries can increase with certifications, technical skills, and years of support experience, especially in roles requiring troubleshooting and knowledge of specific tools or platforms.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Analyst, and why are they important?

To thrive as a Technical Customer Support Analyst, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote diagnostic tools, and common operating systems is essential. Exceptional communication, patience, and a customer-oriented mindset help you address client concerns effectively and build trust. These skills are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are Technical Customer Support Analysts?

Technical Customer Support Analysts are professionals who assist customers in resolving technical issues related to a company’s products or services. They serve as the main point of contact for troubleshooting, diagnosing problems, and providing solutions, often via phone, email, or chat. In addition to technical troubleshooting, they may also guide users on product features, installation, and usage, ensuring customer satisfaction. These analysts often work closely with engineering teams to escalate and resolve complex issues, and they document solutions to improve future support. Their role is crucial in maintaining positive customer relationships and ensuring the smooth operation of technical products.

What is the highest salary of a technical support analyst?

The highest salary for a technical support analyst can reach over $70,000 annually, especially for those with advanced certifications, extensive experience, or working in specialized industries. Senior or specialized roles may offer higher compensation, often exceeding $80,000 or more in certain regions or companies.

What does a technical support analyst do?

A technical support analyst provides assistance to customers or users by diagnosing and resolving hardware, software, or network issues. They often use troubleshooting tools, communicate technical solutions clearly, and may document support cases for future reference.

What are the most common challenges faced by Technical Customer Support Analysts, and how can they effectively manage them?

Technical Customer Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating technical concepts to non-technical customers, and managing multiple support tickets simultaneously. To effectively handle these challenges, it's important to develop strong problem-solving skills, practice clear and empathetic communication, and use ticket management tools to prioritize tasks. Collaborating closely with engineering teams and staying updated on product changes can also help resolve issues efficiently and improve the overall support experience.

What does a customer support analyst do?

A customer support analyst assists clients by diagnosing and resolving technical issues related to products or services. They communicate with customers via phone, email, or chat, document problems, and often use support tools or ticketing systems to track and manage cases, ensuring timely resolution and customer satisfaction.
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What job categories do people searching Technical Customer Support Analyst jobs look for? The top searched job categories for Technical Customer Support Analyst jobs are:
Technical Customer Support Analyst jobs near you
Infographic showing various Technical Customer Support Analyst job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 78% Full Time, 1% Part Time, 16% Contract, and 1% Nights. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technical Customer Support Analyst

Elliptic Enterprises Limited

San Francisco, CA • On-site

$65K - $125K/yr

Full-time

Medical, Life, PTO

Posted 8 days ago

Job description

Do you have a passion for crypto & blockchain? Do you love learning and immersing yourself in complex technology and then using your expertise to educate others? Are you experienced in customer facing roles? Are you looking for a values led company, which cares about the growth of its employees?
The impact you will have:
As a Technical Customer Support Analyst based in San Francisco you will play a key role in supporting our growth and expansion in the region as a technical product expert in all things Elliptic and the 'go-to' person for our customer base. Through knowledge sharing, training and advice during the initial onboarding and on an ongoing basis you become a trusted advisor to our customers ensuring continued customer satisfaction.
What you will do:
  • Lead the day-to-day management of all customer support queries in line with SLAs, including; account maintenance, troubleshooting issues, training requests and general queries for the region
  • Proactively learn challenges faced by Elliptic's customers in identifying, preventing and investigating criminal activity in digital assets; and map Elliptic solutions to those challenges
  • Creatively identify and solve integration challenges to ensure "stickiness" of the Elliptic platform within the customer's overall risk and compliance system architecture
  • Work closely with the product and engineering teams to provide a feedback loop on new product development opportunities.
  • Maintain a thorough understanding of our API documentation and capabilities to resolve customer queries and to manage prospect conversations
  • Proactively monitor the automated customer onboarding journeys to assist Customer Success Managers in accelerating the time-to-value and reduce friction in the initial implementation process
  • Internally manage the onboarding, monitoring and maintenance of Elliptic's small to medium customer base, owning the success of the customers assigned to your region
  • Report on ticketing data to influence our capacity planning and product roadmap, as well as detailed customer level reports to contribute to account business reviews
  • Proactively collaborate with fellow global Technical Customer Support Representatives, Customer Success Managers and other supporting departments, ensure best practices are applied to ticket to ensure accurate reporting and trend tracking
    What you will achieve in the first 6 months:
  • Understand our products and empowered to respond effectively to customer support queries
  • Run a live training webinar for our SMB customers
  • Successfully onboard customers to obtain value from our products
    You will be a great fit here if you:
  • You love to learn about new technology and are curious about how things work under the hood
  • Passionate about cryptocurrency and the future of finance
  • Always take up the opportunity to broaden your knowledge and continuously improve and develop your skills
  • Thrive working in an autonomous environment
  • Firmly recognise that diverse and empowered teams make us stronger as individuals, a team and as a business
  • Embody proactivity and are happy rolling up your sleeves and getting stuck in with everything required to support customers, from the day to day admin to representing Elliptic
  • Exceptional and empathetic listener, and able to use this quality to truly understand the challenges your customers are facing
  • You enjoy thinking creatively and problem solving under pressure
    Our ideal candidate has:
  • Experience in the B2B SaaS space or a complex technical market
  • Experience working with and/or a demonstrable interest in crypto and blockchain
  • Experience working with complex technical products
  • Knowledge of crypto
  • Demonstrated knowledge of API and backend systems design
    Bonus Points for:
  • Experience with databases and data analysis
  • Having worked in a startup and/or scale-up environment

Job Benefits
How We Work
  • Hybrid working and the option to work from almost anywhere for up to 90 days per year
  • £500 Remote working budget to set up your home office space

Learning & Development
  • $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development

Vacation/Leave
  • Holidays: 25 days of annual leave + bank holidays
  • An extra day for your birthday
  • Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave

Benefits
  • Private Health Insurance - we use Vitality!
  • Full access to Spill Mental Health Support
  • Life Assurance: 4 times your salary to your beneficiaries
  • Cycle to Work Scheme

Apply