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Technical Customer Support Analyst Jobs (NOW HIRING)

Humata Health

Technical Support Analyst

Analyze customer support data to identify recurring issues, pain points, and opportunities for process or product enhancements, and communicate to leadership * Resolve Tier 1 and Tier 2 tickets ...

New

Caresoft Inc.

Technical Support Analyst

Forsyth, GA · On-site

$33 - $37/hr

Technical Support Analyst Location: : Forsyth, GA 31029 (Hybrid) Duration: Long Term Skills: Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices ...

Ra

Technical Support VP

Tualatin, OR

Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...

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How much do technical customer support analyst jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for technical customer support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

How much money do technical analysts make?

Technical Customer Support Analysts typically earn a median annual salary ranging from $45,000 to $70,000, depending on experience, location, and industry. Salaries can increase with certifications, technical skills, and years of support experience, especially in roles requiring troubleshooting and knowledge of specific tools or platforms.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Analyst, and why are they important?

To thrive as a Technical Customer Support Analyst, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote diagnostic tools, and common operating systems is essential. Exceptional communication, patience, and a customer-oriented mindset help you address client concerns effectively and build trust. These skills are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are Technical Customer Support Analysts?

Technical Customer Support Analysts are professionals who assist customers in resolving technical issues related to a company’s products or services. They serve as the main point of contact for troubleshooting, diagnosing problems, and providing solutions, often via phone, email, or chat. In addition to technical troubleshooting, they may also guide users on product features, installation, and usage, ensuring customer satisfaction. These analysts often work closely with engineering teams to escalate and resolve complex issues, and they document solutions to improve future support. Their role is crucial in maintaining positive customer relationships and ensuring the smooth operation of technical products.

What is the highest salary of a technical support analyst?

The highest salary for a technical support analyst can reach over $70,000 annually, especially for those with advanced certifications, extensive experience, or working in specialized industries. Senior or specialized roles may offer higher compensation, often exceeding $80,000 or more in certain regions or companies.

What does a technical support analyst do?

A technical support analyst provides assistance to customers or users by diagnosing and resolving hardware, software, or network issues. They often use troubleshooting tools, communicate technical solutions clearly, and may document support cases for future reference.

What are the most common challenges faced by Technical Customer Support Analysts, and how can they effectively manage them?

Technical Customer Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating technical concepts to non-technical customers, and managing multiple support tickets simultaneously. To effectively handle these challenges, it's important to develop strong problem-solving skills, practice clear and empathetic communication, and use ticket management tools to prioritize tasks. Collaborating closely with engineering teams and staying updated on product changes can also help resolve issues efficiently and improve the overall support experience.

What does a customer support analyst do?

A customer support analyst assists clients by diagnosing and resolving technical issues related to products or services. They communicate with customers via phone, email, or chat, document problems, and often use support tools or ticketing systems to track and manage cases, ensuring timely resolution and customer satisfaction.
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What job categories do people searching Technical Customer Support Analyst jobs look for? The top searched job categories for Technical Customer Support Analyst jobs are:
Technical Customer Support Analyst jobs near you
Infographic showing various Technical Customer Support Analyst job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 78% Full Time, 1% Part Time, 16% Contract, and 1% Nights. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.
Technical Support Analyst

Technical Support Analyst

Shamrock Trading Corporation

Overland Park, KS • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About Shamrock Trading Corporation
Shamrock Trading Corporation is a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.
Shamrock's mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park!
Why You'll Love Working Here
Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America's 2025 "Most Loved Workplaces" by Newsweek.
At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here. Shamrock also offers a premier set of benefits for employees and their families:
  • Training and Development: Ongoing training and professional development opportunities
  • Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
  • Financial: Generous company 401(k) contributions and employee stock ownership after one year
  • Work-Life Balance: Competitive PTO and work from home opportunities after an introductory period

About the Role
Our Service Desk team is looking for a Technical Support Analyst I to support Shamrock's extremely fast growth. The ideal candidate will have a strong technical and customer service background, a passion for automation, the ability to work across other areas, have a high aptitude and possess strong problem-solving skills. We seek highly driven candidates that can match our progressive nature and help us deliver modern business-focused solutions that will keep Shamrock as competitive as possible. We are an organization that believes in employee growth and strongly support it for driven employees. Responsibilities include but are not limited to:
What You'll Do
  • Provide world-class system and application support to both internal and external customers
  • Configure and install new systems as well as upgrade and support existing systems
  • Automate processes, reporting and response when possible
  • Perform in-depth troubleshooting of technical issues from initial remediation to full root cause analysis
  • Prevent repeat issues by addressing the root causes
  • Take initiative in areas of improving our operations and staying educated on the latest relevant IT technologies and methodologies
  • Partner with other internal technical teams to resolve more advanced issues as necessary
  • Create documentation that will help team members resolve issues more quickly

What You'll Bring
  • BA/BS degree in a technical field or evidence of exceptional ability
  • 1+ years in a technical customer and desktop support role
  • Advanced troubleshooting knowledge and ability
  • Fundamental knowledge of Office 365 and Active Directory
  • Well versed in general IT technologies and best practices
  • Demonstrated ability and passion for learning new technologies and business processes
  • Must possess strong people skills and the ability to work as a team member, collaborating and partnering with others to address issues
  • Ability to communicate clearly in English, verbally and in writing, keeping the right people informed of relevant issues as well as understand and execute oral and written instructions
  • Strong analytical and problem-solving skills are critical for rapid issue response
  • Ability to think outside of the box to provide workable solutions
  • Able to adapt to changes in a dynamic work environment
  • Must have a propensity for knowledge gathering and sharing
  • Ability to lift and relocate end-user computing devices weighing up to 40 lbs
  • Demonstrates an understanding of how different functions/businesses in Shamrock are related and impact one another
  • Experience with ticketing systems, Jira preferred
  • Exposure to command lines and/or scripting languages
  • Understanding of basic networking protocols

Apply Today!
We're so excited to connect with you! If you want to work with forward-thinking people in an award-winning culture, submit your application today.
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Having trouble submitting your application? Contact us at Recruiting@shamrocktradingcorp.com for support.

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