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Technical Customer Support Analyst Jobs (NOW HIRING)

W.B. Mason

Technical Support Analyst

Boston, MA · On-site

$50K - $60K/yr

Delivering exceptional customer service by thoroughly understanding problems, identifying root ... WHAT WE'RE OFFERING OUR TECHNICAL SUPPORT ANALYST: * Competitive pay * Medical and dependent care

W.B. Mason

Technical Support Analyst

Boston, MA · On-site

$50K - $60K/yr

Delivering exceptional customer service by thoroughly understanding problems, identifying root ... WHAT WE'RE OFFERING OUR TECHNICAL SUPPORT ANALYST: * Competitive pay * Medical and dependent care

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

The Technical Support Analyst at each plant location works to achieve IT operational excellence for ... customer order delivery. The group delivers frontline IT technical support to onsite and remote ...

nLeague

Technical Support Analyst

Richmond, VA · On-site

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 ... Customer Service & Communication Strong ability to communicate technical information clearly to non ...

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How much do technical customer support analyst jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for technical customer support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Analyst, and why are they important?

To thrive as a Technical Customer Support Analyst, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT or computer science, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote diagnostic tools, and common operating systems is essential. Exceptional communication, patience, and a customer-oriented mindset help you address client concerns effectively and build trust. These skills are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are Technical Customer Support Analysts?

Technical Customer Support Analysts are professionals who assist customers in resolving technical issues related to a company’s products or services. They serve as the main point of contact for troubleshooting, diagnosing problems, and providing solutions, often via phone, email, or chat. In addition to technical troubleshooting, they may also guide users on product features, installation, and usage, ensuring customer satisfaction. These analysts often work closely with engineering teams to escalate and resolve complex issues, and they document solutions to improve future support. Their role is crucial in maintaining positive customer relationships and ensuring the smooth operation of technical products.

What are the most common challenges faced by Technical Customer Support Analysts, and how can they effectively manage them?

Technical Customer Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating technical concepts to non-technical customers, and managing multiple support tickets simultaneously. To effectively handle these challenges, it's important to develop strong problem-solving skills, practice clear and empathetic communication, and use ticket management tools to prioritize tasks. Collaborating closely with engineering teams and staying updated on product changes can also help resolve issues efficiently and improve the overall support experience.
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What job categories do people searching Technical Customer Support Analyst jobs look for? The top searched job categories for Technical Customer Support Analyst jobs are:
Technical Customer Support Analyst jobs near you
Infographic showing various Technical Customer Support Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 68% Full Time, 30% Part Time, and 1% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.
Technical Support Analyst

Technical Support Analyst

W.B. Mason

Boston, MA • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

W.B. Mason rating

8.5

Company rating: 8.5 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

43rd of 351 rated retail wholesalers

Job description

Be part of something bigger. W.B. Mason is adding a full-time Technical Support Analyst to our team!

About Our Team:

We are committed to providing personalized service and an extensive range of workplace essentials, including office supplies, furniture, janitorial products, and food service items, everything you need to ensure seamless business operations. Our culture emphasizes trust and strong relationships, prioritizing the promotion of talented individuals from within to foster real growth opportunities for those with aspirations for their careers. Our team members take pride in being part of a mission that values history, dedication, and collaboration. We invite you to join us and experience the difference!


WHAT YOU'LL DO:

As a Technical Support Analyst, you'll be instrumental in maintaining our desktop computing environment. This involves diagnosing and resolving issues, installing hardware and software, and providing essential IT Helpdesk support. You'll manage and support the company's PCs, printers, servers, and related equipment, handling everything from user assistance to license tracking and system upgrades.

Your daily responsibilities will include:

  • Providing Tier 1 technical support to W.B. Mason employees, addressing IT issues and cases with a focus on quick resolution and user education.
  • Delivering exceptional customer service by thoroughly understanding problems, identifying root causes, implementing efficient solutions, and conducting follow-ups.
  • Configuring, setting up, testing, and troubleshooting a wide array of hardware, including desktops, laptops, printers, and mobile devices.
  • Offering advanced support for software applications, encompassing Microsoft products, third-party software, and internally developed applications.
  • Prioritizing and organizing incoming support tickets, escalating them to the appropriate support tiers or groups
  • Conducting occasional on-site visits to W.B. Mason office locations for scheduled support, system upgrades, and new implementations.

WHAT WE'RE OFFERING OUR TECHNICAL SUPPORT ANALYST:

  • Competitive pay
  • Medical and dependent care
  • Blue Cross Blue Shield Health Plans with a $0 deductible (in-network) and various design options
  • Dental
  • Vision
  • Flexible spend program
  • Short- and long-term disability
  • Company-paid or supplemental life insurance
  • A 401(k) plan
  • Company-paid cell phone plan with unlimited texting, calling, and data. You can also add a family member! ($55/month per line)
  • Paid holidays

APPLY IF YOU MEET THESE QUALIFICATIONS:

  • Flexibility to work slightly varying shifts to provide proper coverage
  • Understanding of general IT concepts and a passion for technology
  • Strong working knowledge of Microsoft Windows and Microsoft Office suite
  • Strong knowledge of network environments, including the ability to recognize and diagnose connectivity problems ranging from local to domain organizational outages
  • Ability to deliver excellent customer service and effectively problem solve and troubleshoot technical issues remotely as well as in-person
  • Ability to thrive in a fast-paced, technically challenging, and constantly changing environment
  • Ability to manage multiple tasks with different priorities
  • Ability to lift up to 50 pounds
  • Ability to travel 10-20% of the time

Meet the qualifications listed above? Then hit apply - we're ready for you to become our Technical Support Analyst!

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