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Mainframe Production Support Analyst Jobs (NOW HIRING)

TriOptus LLC

Mainframe Engineer

Chandler, AZ · On-site

$50 - $64.25/hr

Perform root cause analysis and support ad hoc job executions * Partner with Production Control to ... Strong experience in Mainframe Production Support (application support required) Technologies/tools:

Themesoft, Inc.

Mainframe Developer

Chandler, AZ · On-site

$48.25 - $62/hr

Mainframe Developer Chandler, AZ (preferred) | Des Moines, IA (secondary) 12+ Months Contract ... Perform root cause analysis and support ad hoc job executions * Partner with Production Control to ...

Capgemini

Mainframe Production Support

Chicago, IL · On-site

... production work is completed accurately. • Conducts scheduling and system monitoring tasks using appropriate tools. • Troubleshoots operational issues as 1st level support and notifies ...

Apexon

Production Support Analyst

Nashville, TN · On-site

Production Support Analyst Location: Remote Position: 1 Role Overview: We are seeking an experienced Production Support Analyst to support ISL program and help ensure the reliability, stability, and ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Job Summary : mthree is seeking a Production Support Analyst to join their Front Office facing Prime Brokerage, Funding, Equity Finance and Securities Lending Trading and Risk group at a major ...

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Mainframe Production Support Analyst information

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How much do mainframe production support analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for mainframe production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What are some common challenges faced by Mainframe Production Support Analysts and how can they be addressed?

Mainframe Production Support Analysts often encounter challenges such as resolving critical system issues under tight deadlines, handling complex batch job failures, and ensuring minimal disruption to business operations. Effective problem-solving skills, a solid understanding of mainframe technologies, and strong communication with cross-functional teams are essential to address these challenges. Proactively monitoring systems, documenting recurring issues, and participating in post-incident reviews can help analysts continuously improve processes and prevent future incidents.

What is the difference between Mainframe Production Support Analyst vs Mainframe Systems Programmer?

AspectMainframe Production Support AnalystMainframe Systems Programmer
Primary RoleMonitoring, troubleshooting, and supporting mainframe applications and systems to ensure smooth operations.Installing, configuring, and maintaining mainframe operating systems and system software.
CertificationsITIL, COBIT, or vendor-specific certifications often preferred.IBM Certified Systems Programmer or similar certifications.
Work EnvironmentSupport teams, production environments, often on-call.System installation and maintenance, often in data centers.
Industry UsageFinancial services, insurance, and large enterprises using mainframes.Mainframe software development and system management in similar industries.

While both roles work within mainframe environments, the Mainframe Production Support Analyst focuses on operational support and troubleshooting, ensuring applications run smoothly. In contrast, the Mainframe Systems Programmer handles system setup, configuration, and maintenance tasks essential for system stability.

What is a Mainframe Production Support Analyst?

A Mainframe Production Support Analyst is an IT professional responsible for monitoring, maintaining, and troubleshooting mainframe computer systems and applications in a production environment. Their primary role is to ensure that business-critical mainframe applications run smoothly, resolve incidents, and minimize downtime. They respond to technical issues, perform root cause analyses, and implement fixes or enhancements as needed. Additionally, they often work closely with other IT teams and business users to support system upgrades, deployments, and ongoing operations.

What are the key skills and qualifications needed to thrive as a Mainframe Production Support Analyst, and why are they important?

To thrive as a Mainframe Production Support Analyst, you need strong knowledge of mainframe systems (such as IBM z/OS), JCL, COBOL, and problem-solving skills, typically supported by a degree in computer science or related field. Familiarity with job scheduling tools (like CA-7 or Control-M), incident management platforms, and mainframe monitoring utilities is essential. Strong analytical thinking, effective communication, and the ability to work under pressure are valuable soft skills in this role. These skills ensure quick resolution of production issues, minimal downtime, and reliable support for critical business operations.
More about Mainframe Production Support Analyst jobs
What job categories do people searching Mainframe Production Support Analyst jobs look for? The top searched job categories for Mainframe Production Support Analyst jobs are:
Mainframe Production Support Analyst jobs near you
Infographic showing various Mainframe Production Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.
Mainframe Production Support Analyst

Mainframe Production Support Analyst

Redolent, Inc.

Chandler, AZ • On-site

Contractor

Posted 12 days ago

Job description

We are seeking an experienced Mainframe Production Support Analyst for a 12+ month W2 contract opportunity located in Plano, TX or Chandler, AZ.
The ideal candidate will have strong expertise in COBOL, JCL, IMS DB, IMS DC, DB2, CICS, CA7 Scheduling, and VSAM, along with experience supporting enterprise mainframe applications in a 24x7 production environment. This role requires close collaboration with development teams to perform root cause analysis, troubleshoot production issues, and ensure timely resolution of application and system problems.
Responsibilities:
  • Provide production support for critical mainframe applications in a 24x7 on-call support environment with off-hours rotation.
  • Perform in-depth analysis of production incidents to identify root causes and implement permanent solutions.
  • Troubleshoot and resolve application, database, batch, and online transaction issues.
  • Analyze and debug COBOL programs, JCL, IMS DB/DC, DB2, CICS, VSAM, and batch processing failures.
  • Review application code and collaborate with development teams to identify defects and recommend fixes.
  • Lead incident triage calls, coordinate issue resolution across technical teams, and provide timely status updates.
  • Monitor batch processing using CA7 Scheduling and resolve job failures and scheduling issues.
  • Support application deployments, production validations, and post-release monitoring.
  • Document incidents, root cause analyses, and resolution procedures to improve operational efficiency.
  • Participate in continuous improvement initiatives to enhance application stability and reduce recurring production issues.
Required Qualifications:
  • Strong experience supporting enterprise Mainframe Production Support environments.
  • Hands-on expertise with COBOL, JCL, IMS DB, IMS DC, DB2, CICS, CA7 Scheduling, and VSAM.
  • Experience performing production debugging, defect analysis, and code reviews.
  • Strong analytical and problem-solving skills with the ability to perform deep root cause analysis.
  • Experience working closely with development teams to resolve complex production issues.
  • Ability to lead technical triage calls and manage high-priority production incidents.
  • Experience supporting both online and batch processing applications.
  • Excellent communication and documentation skills.
  • Willingness to participate in a 24x7 production support rotation, including evenings, weekends, and holidays as needed.
Preferred Qualifications:
  • Experience in banking, financial services, or other high-availability enterprise environments.
  • Familiarity with ITIL processes, incident management, and change management.
  • Experience supporting large-scale, mission-critical mainframe applications.
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About Redolent

Sourced by ZipRecruiter

Redolent, a dynamic and rapidly expanding company committed to excellence in software solutions, where success is fueled by a combination of technical expertise and efficient management practices. Our solutions create a measurable delta in our clients’ productivity and profitability, contributing to their growth and success.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

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