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Mainframe Production Support Analyst Jobs (NOW HIRING)

Prophecy Technologies

Mainframe Developer

Atlanta, GA · On-site

$47 - $60.50/hr

Local GA only- In-person interview Mainframe Developer We are looking for an experienced Mainframe ... to analyze business requirements, develop efficient solutions, and support critical production ...

Anivas Tech LLC

Mainframe SRE

Upper Marlboro, MD · On-site

$48.50 - $62.50/hr

Anivas Tech is seeking a Mainframe SRE to support our government agency IT operations. We are ... Strong analytical and troubleshooting skills in complex production environments * Ability to ...

Infojini Inc

Mainframe Computer Operator

Anderson, SC

... support to ensure operational efficiency, scheduling, and running of mainframe production jobs ... DETAIL ORIENTED, ADAPTABILITY, SELF-MOTIVATION, PROBLEM SOLVING, ANALYTICAL THINKING, TEAM PLAYER ...

mthree

Production Support/SRE Analyst

Manhattan, NY · On-site

They are seeking a Production Support/SRE Analyst who will be responsible for maintaining and supporting technical systems and processes used by various teams. Responsibilities : • Production ...

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Mainframe Production Support Analyst information

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How much do mainframe production support analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for mainframe production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What are some common challenges faced by mainframe production support analysts and how can they be addressed?

Mainframe Production Support Analysts often encounter challenges such as resolving critical system issues under tight deadlines, handling complex batch job failures, and ensuring minimal disruption to business operations. Effective problem-solving skills, a solid understanding of mainframe technologies, and strong communication with cross-functional teams are essential to address these challenges. Proactively monitoring systems, documenting recurring issues, and participating in post-incident reviews can help analysts continuously improve processes and prevent future incidents.

Is production support a stressful job?

Mainframe Production Support Analysts often work in high-pressure environments where quick problem resolution is essential to minimize system downtime. The role can be stressful due to the need for attention to detail, on-call responsibilities, and the requirement to handle critical issues promptly, but it also offers structured processes and tools to manage workload effectively.

What is the difference between Mainframe Production Support Analyst vs Mainframe Systems Programmer?

AspectMainframe Production Support AnalystMainframe Systems Programmer
Primary RoleMonitoring, troubleshooting, and supporting mainframe applications and systems to ensure smooth operations.Installing, configuring, and maintaining mainframe operating systems and system software.
CertificationsITIL, COBIT, or vendor-specific certifications often preferred.IBM Certified Systems Programmer or similar certifications.
Work EnvironmentSupport teams, production environments, often on-call.System installation and maintenance, often in data centers.
Industry UsageFinancial services, insurance, and large enterprises using mainframes.Mainframe software development and system management in similar industries.

While both roles work within mainframe environments, the Mainframe Production Support Analyst focuses on operational support and troubleshooting, ensuring applications run smoothly. In contrast, the Mainframe Systems Programmer handles system setup, configuration, and maintenance tasks essential for system stability.

What is a mainframe production support analyst?

A Mainframe Production Support Analyst is an IT professional responsible for monitoring, maintaining, and troubleshooting mainframe computer systems and applications in a production environment. Their primary role is to ensure that business-critical mainframe applications run smoothly, resolve incidents, and minimize downtime. They respond to technical issues, perform root cause analyses, and implement fixes or enhancements as needed. Additionally, they often work closely with other IT teams and business users to support system upgrades, deployments, and ongoing operations.

What are the key skills and qualifications needed to thrive as a mainframe production support analyst?

To thrive as a Mainframe Production Support Analyst, you need strong knowledge of mainframe systems (such as IBM z/OS), JCL, COBOL, and problem-solving skills, typically supported by a degree in computer science or related field. Familiarity with job scheduling tools (like CA-7 or Control-M), incident management platforms, and mainframe monitoring utilities is essential. Strong analytical thinking, effective communication, and the ability to work under pressure are valuable soft skills in this role. These skills ensure quick resolution of production issues, minimal downtime, and reliable support for critical business operations.
More about Mainframe Production Support Analyst jobs
What job categories do people searching Mainframe Production Support Analyst jobs look for? The top searched job categories for Mainframe Production Support Analyst jobs are:
Mainframe Production Support Analyst jobs near you
Infographic showing various Mainframe Production Support Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.

Technology Support III - Mainframe production support / DB2, MVS

JPMorgan Chase & Co.

Houston, TX • On-site

$46.75 - $60.25/hr

Full-time

Medical, Retirement

Re-posted 13 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 492 frontline employees who took The Breakroom Quiz

73rd of 170 rated banks

Job description


Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in COMMERCIAL & INVESTMENT BANK - POST TRADE, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
  • Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
  • Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
  • Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
  • Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills
  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Experience with an IBM zSeries Mainframe environment.
  • Knowledge of z/OS, JCL, TSO/ISPF
  • Proficient usage and knowledge of DB2/Adabas and VSAM & utilities
  • Knowledge of CONTROLM/CA7/Autosys scheduling and batch delivery
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience in observability and monitoring tools and techniques
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
  • Basic knowledge of application development and its lifecycle
  • Incident management from triage to root cause resolution.

Preferred qualifications, capabilities, and skills
  • Knowledge of relevant businesses such as securities, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organizations that use these services
  • Previous exposure to application support
  • DYL280/SAS/EZYTRIEVE
  • Unix/Linux/Windows Distributed Application Support
  • AWS cloud experience
  • Experience managing projects and migrations

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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