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Mainframe Production Support Analyst Jobs (NOW HIRING)

mthree

Production Support Analyst

Manhattan, NY · On-site

Mthreerecruitingportal is a major investment bank seeking a Production Support Analyst to join their Front Office team. The role involves providing 1st and 2nd line support for Equity Fund ...

DANE LLC

Production Support Analyst

Arlington, VA · Hybrid

$85K - $95K/yr

We are seeking a Production Support Analyst to join the Operations team. This is a high-visibility role with significant upward mobility potential, supporting over 70 applications and 4 DOS missions

Broadridge

Production Support Analyst

Edgewood, NY

$24 - $25/hr

We are currently recruiting a Production Support Analyst to join our dynamic Production Operations team in Edgewood. Work Mode: This is an on-site role that will be assigned to a Broadridge location ...

SuCitta Stealth

Production Support Analyst

Cary, NC · On-site

Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term ...

Capital Bank

Production Support Analyst

Cary, NC · On-site

Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term ...

mthree

Production Support Analyst

Charlotte, NC · On-site

We are looking for a Production Support Analyst to join our client's team in Charlotte, NC. We are looking for someone with excellent written and verbal communication skills, energetic, good ...

mthree

Production Support Analyst

Charlotte, NC · On-site

We are looking for a Production Support Analyst to join our client's team in Charlotte, NC. We are looking for someone with excellent written and verbal communication skills, energetic, good ...

SAIC

Production Support Analyst

Arlington, VA

We support over 70 applications and 4 DOS missions. This is a high-visibility role with a lot of ... Monitor the production applications, scheduled jobs, and incident management ticketing system ...

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Mainframe Production Support Analyst information

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How much do mainframe production support analyst jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for mainframe production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What are some common challenges faced by Mainframe Production Support Analysts and how can they be addressed?

Mainframe Production Support Analysts often encounter challenges such as resolving critical system issues under tight deadlines, handling complex batch job failures, and ensuring minimal disruption to business operations. Effective problem-solving skills, a solid understanding of mainframe technologies, and strong communication with cross-functional teams are essential to address these challenges. Proactively monitoring systems, documenting recurring issues, and participating in post-incident reviews can help analysts continuously improve processes and prevent future incidents.

What is the difference between Mainframe Production Support Analyst vs Mainframe Systems Programmer?

AspectMainframe Production Support AnalystMainframe Systems Programmer
Primary RoleMonitoring, troubleshooting, and supporting mainframe applications and systems to ensure smooth operations.Installing, configuring, and maintaining mainframe operating systems and system software.
CertificationsITIL, COBIT, or vendor-specific certifications often preferred.IBM Certified Systems Programmer or similar certifications.
Work EnvironmentSupport teams, production environments, often on-call.System installation and maintenance, often in data centers.
Industry UsageFinancial services, insurance, and large enterprises using mainframes.Mainframe software development and system management in similar industries.

While both roles work within mainframe environments, the Mainframe Production Support Analyst focuses on operational support and troubleshooting, ensuring applications run smoothly. In contrast, the Mainframe Systems Programmer handles system setup, configuration, and maintenance tasks essential for system stability.

What is a Mainframe Production Support Analyst?

A Mainframe Production Support Analyst is an IT professional responsible for monitoring, maintaining, and troubleshooting mainframe computer systems and applications in a production environment. Their primary role is to ensure that business-critical mainframe applications run smoothly, resolve incidents, and minimize downtime. They respond to technical issues, perform root cause analyses, and implement fixes or enhancements as needed. Additionally, they often work closely with other IT teams and business users to support system upgrades, deployments, and ongoing operations.

What are the key skills and qualifications needed to thrive as a Mainframe Production Support Analyst, and why are they important?

To thrive as a Mainframe Production Support Analyst, you need strong knowledge of mainframe systems (such as IBM z/OS), JCL, COBOL, and problem-solving skills, typically supported by a degree in computer science or related field. Familiarity with job scheduling tools (like CA-7 or Control-M), incident management platforms, and mainframe monitoring utilities is essential. Strong analytical thinking, effective communication, and the ability to work under pressure are valuable soft skills in this role. These skills ensure quick resolution of production issues, minimal downtime, and reliable support for critical business operations.
More about Mainframe Production Support Analyst jobs
What job categories do people searching Mainframe Production Support Analyst jobs look for? The top searched job categories for Mainframe Production Support Analyst jobs are:
Mainframe Production Support Analyst jobs near you
Infographic showing various Mainframe Production Support Analyst job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.

Mainframe Service Ownership

Tata Consultancy Service Limited

Waltham, MA • On-site

$180K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Must Have Technical/Functional Skill
Experience
• 58 years of experience in mainframe production support, service management, or operations roles
• Prior experience supporting regulated environments, preferably utilities (electric, gas)
Technical & Operational Skills
• Strong understanding of IBM Mainframe (z/OS) environments
• Hands on exposure to:
• CICS, DB2, IMS
• Batch scheduling and job control (JCL)
• COBOL, PL/I, Assembler (read & review capability)
• Experience managing 24x7 production support and critical batch cycles
• Solid knowledge of ITIL-based service management processes
Domain & Compliance
• Experience supporting utility business processes such as:
• Customer Information Systems (CIS)
• Billing and Meter to Cash
• Awareness of regulatory and audit requirements impacting billing and customer operations
Communication & Leadership
• Ability to translate technical issues into business and customer impact
• Experience working with cross functional stakeholders and vendors
• Strong documentation and reporting skills
Roles & Responsibilities
• Own and manage the end to end service lifecycle for assigned mainframe applications and platforms
• Ensure 24x7 production stability of mainframe systems supporting CIS, Billing, and Meter to Cash processes
• Lead incident, problem, and major incident management, including root cause analysis and corrective actions
• Govern batch processing cycles, ensuring timely and accurate billing and downstream processing
• Oversee change and release management, ensuring production readiness and risk mitigation
• Monitor and report on service SLAs/SLOs, availability, and operational KPIs
• Coordinate with infrastructure, security, vendor, and application teams to resolve issues and improve service quality
• Support audit, compliance, and regulatory requirements, including SOX controls and evidence preparation
• Identify and drive continuous service improvements, including automation, stability, and cost optimization
• Provide clear and timely business and executive communications during service disruptions
Salary Range $180,000-$ 200,000 Per year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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