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Mainframe Production Support Analyst Jobs (NOW HIRING)

Makai Labs LLC

Production Support Analyst

New York, NY · On-site

$75K - $85K/yr

Production Support Analyst About Makai Makai uses best-in-class AI and data to solve real-world operational and strategic challenges at scale. We help businesses with enterprise automation, human ...

Broadridge

Production Support Analyst

Edgewood, NY

$24 - $25/hr

We are currently recruiting a Production Support Analyst to join our dynamic Production Operations team in Edgewood. Work Mode: This is an on-site role that will be assigned to a Broadridge location ...

Capital Bank

Production Support Analyst

Cary, NC · On-site

Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term ...

mthree

Production Support Analyst

Charlotte, NC · On-site

We are looking for a Production Support Analyst to join our client's team in Charlotte, NC. We are looking for someone with excellent written and verbal communication skills, energetic, good ...

Osaic

Production Support Analyst

Petersburg, VA · Hybrid

$60K - $65K/yr

Current Employees and Contractors Apply HereOsaic Careers Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ...

Osaic

Production Support Analyst

Atlanta, GA · Hybrid

$60K - $65K/yr

Current Employees and Contractors Apply HereOsaic Careers Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ...

Osaic

Production Support Analyst

La Vista, NE · Hybrid

$60K - $65K/yr

Current Employees and Contractors Apply HereOsaic Careers Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ...

Osaic

Production Support Analyst

Atlanta, GA · Hybrid

$60K - $65K/yr

Current Employees and Contractors Apply HereOsaic Careers Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ...

mthree

Production Support Analyst

New York, NY · On-site

We are looking for a Production Support Analyst to join our client's team in NYC. This is a position of Production Management team in NY supporting the Client Portfolio Risk and Margin plant that ...

mthree

Production Support Analyst

New York, NY · On-site

We are looking for a Production Support Analyst to join our client's team in NYC. This is a position of Production Management team in NY supporting the Client Portfolio Risk and Margin plant that ...

Osaic

Production Support Analyst

Saint Petersburg, FL · Hybrid

$60K - $65K/yr

Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La Vista:12325 Port Grace Blvd, La Vista ...

Osaic

Production Support Analyst

Oakdale, MN · Hybrid

$60K - $65K/yr

Current Employees and Contractors Apply HereOsaic Careers Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ...

Osaic

Production Support Analyst

Saint Petersburg, FL · Hybrid

$60K - $65K/yr

Current Employees and Contractors Apply HereOsaic Careers Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ...

Osaic

Production Support Analyst

Scottsdale, AZ · Hybrid

$60K - $65K/yr

Current Employees and Contractors Apply HereOsaic Careers Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ...

Advisor Group

Production Support Analyst

Atlanta, GA · On-site

$65K - $75K/yr

Current Employees and Contractors Apply Here Osaic Careers Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ...

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Mainframe Production Support Analyst information

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How much do mainframe production support analyst jobs pay per hour?

As of May 31, 2026, the average hourly pay for mainframe production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Mainframe Production Support Analyst, and why are they important?

To thrive as a Mainframe Production Support Analyst, you need strong knowledge of mainframe systems (such as IBM z/OS), JCL, COBOL, and problem-solving skills, typically supported by a degree in computer science or related field. Familiarity with job scheduling tools (like CA-7 or Control-M), incident management platforms, and mainframe monitoring utilities is essential. Strong analytical thinking, effective communication, and the ability to work under pressure are valuable soft skills in this role. These skills ensure quick resolution of production issues, minimal downtime, and reliable support for critical business operations.

What are some common challenges faced by Mainframe Production Support Analysts and how can they be addressed?

Mainframe Production Support Analysts often encounter challenges such as resolving critical system issues under tight deadlines, handling complex batch job failures, and ensuring minimal disruption to business operations. Effective problem-solving skills, a solid understanding of mainframe technologies, and strong communication with cross-functional teams are essential to address these challenges. Proactively monitoring systems, documenting recurring issues, and participating in post-incident reviews can help analysts continuously improve processes and prevent future incidents.

What is a Mainframe Production Support Analyst?

A Mainframe Production Support Analyst is an IT professional responsible for monitoring, maintaining, and troubleshooting mainframe computer systems and applications in a production environment. Their primary role is to ensure that business-critical mainframe applications run smoothly, resolve incidents, and minimize downtime. They respond to technical issues, perform root cause analyses, and implement fixes or enhancements as needed. Additionally, they often work closely with other IT teams and business users to support system upgrades, deployments, and ongoing operations.

What is the difference between Mainframe Production Support Analyst vs Mainframe Systems Programmer?

AspectMainframe Production Support AnalystMainframe Systems Programmer
Primary RoleMonitoring, troubleshooting, and supporting mainframe applications and systems to ensure smooth operations.Installing, configuring, and maintaining mainframe operating systems and system software.
CertificationsITIL, COBIT, or vendor-specific certifications often preferred.IBM Certified Systems Programmer or similar certifications.
Work EnvironmentSupport teams, production environments, often on-call.System installation and maintenance, often in data centers.
Industry UsageFinancial services, insurance, and large enterprises using mainframes.Mainframe software development and system management in similar industries.

While both roles work within mainframe environments, the Mainframe Production Support Analyst focuses on operational support and troubleshooting, ensuring applications run smoothly. In contrast, the Mainframe Systems Programmer handles system setup, configuration, and maintenance tasks essential for system stability.

More about Mainframe Production Support Analyst jobs
What job categories do people searching Mainframe Production Support Analyst jobs look for? The top searched job categories for Mainframe Production Support Analyst jobs are:
Mainframe Production Support Analyst jobs near you

Production Support Analyst

Makai Labs LLC

New York, NY • On-site

$75K - $85K/yr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

Job description

Production Support Analyst
About Makai
Makai uses best-in-class AI and data to solve real-world operational and strategic challenges at scale. We help businesses with enterprise automation, human-machine teaming, product design and development, and market intelligence. Until now, people have had to learn and adapt to software. Makai creates solutions that adapt to people because technology will never be 100% accurate. People are essential for all of our human-machine teaming solutions.
About the role
Makai Labs is seeking a client-facing Production Support Analyst to own high-touch support for one of our enterprise platform deployments. This role is focused on ensuring users are successful in production: responding quickly, triaging issues with clarity, coordinating across internal teams, and communicating effectively with client stakeholders.
This is a critical role with coverage expectations aligned to client needs. We're looking for someone who can plan PTO responsibly around peak periods and partner with the team on clear coverage continuity (including late-December business weeks).
What you'll do
  • Serve as the primary point of contact for day-to-day client support requests, questions, and production issues.
  • Triage and troubleshoot incoming issues (severity/impact, steps to reproduce, environment context, screenshots/logs) and route them to the right internal owners.
  • Create high-quality tickets and documentation to help engineering/design/QA resolve issues quickly and accurately.
  • Provide clear, consistent client communication: acknowledge requests, set expectations, share ETAs/workarounds, and close the loop.
  • Coordinate incident response and resolution across internal stakeholders; run follow-ups and ensure nothing falls through the cracks.
  • Identify patterns and recurring issues; propose improvements to workflows, documentation, training, product UX, and support processes.
  • Maintain and improve support artifacts (runbooks, FAQs, known issues, client-facing guides).
  • Support release coordination and validation: confirm fixes, communicate changes, and help ensure smooth adoption.
The ideal candidate will be able to
  • Communicate with empathy and precision in high-pressure situations (both written and verbal).
  • Operate with strong judgment around urgency, prioritization, and escalation.
  • Translate ambiguous client reports into actionable internal tickets with complete context.
  • Build trust with client stakeholders through responsiveness, ownership, and follow-through.
  • Be highly organized and self-managed in a fast-paced environment with multiple concurrent threads.
  • Work effectively with cross-functional teams (engineering, QA, product, design, leadership).
Responsibilities
  • Serve as the dedicated support partner for an enterprise client, managing issues/requests and driving them to resolution.
  • Establish and follow support workflows, including triage, escalation, and communication cadences.
  • Monitor and maintain service quality: response time, resolution time, backlog health, and client satisfaction.
  • Own client-facing incident communications and coordinate internal status updates.
  • Document processes, known issues, and best practices to reduce repeat questions and prevent regressions.
  • Handle ad-hoc, high-priority requests with urgency and accountability.
Qualifications
  • US-based, able to work primarily within Eastern Time business hours.
  • Experience using or willingness to learn ticketing and collaboration tools (e.g., Jira, Zendesk, ServiceNow, Linear, Slack, Confluence/Notion, etc.).
  • Strong ability to troubleshoot and gather the right information (steps to reproduce, environment details, screenshots, logs).
  • Excellent written communication skills (clear status updates, summaries, and client emails/messages).
  • Exceptional attention to detail with a demonstrated ability to follow through and close the loop on open items
  • Comfortable working in environments with coverage expectations tied to client needs (including coordinated coverage during peak periods).
  • Comfortable working with relational databases and using basic SQL to investigate issues and validate data. ideally able to write scripts/queries and safely make updates that may impact large amounts of data.
Nice-to-haves
  • Experience in a client-facing support role for a B2B SaaS/platform
  • Experience supporting workflow automation, data platforms, or enterprise operational software.
  • Familiarity with basic technical concepts (APIs, permissions/authentication, SQL basics, browser dev tools).
  • Experience creating runbooks, knowledge-base articles, and support process improvements.
  • Prior exposure to incident management practices (severity definitions, escalation paths, SLAs).
  • Familiarity with accounting, audit, or professional services firms.
  • Experience in a dedicated/embedded client support model vs. shared support team
Core values for Makai employees
  • Be a flexible, innovative and creative thinker
  • Be congenial and a team player
  • Be self-sufficient
  • Be self-driven with an ownership mentality
  • Have a strong work ethic
Benefits
  • Fully remote role, Eastern time zone
  • Opportunities to work in-person with local colleagues
  • Generous PTO (planned with coverage continuity in mind)
  • Free health insurance
  • 401(k) matching
  • Career growth & development opportunities

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