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Technical Support Analyst

Ventura, CA · On-site

$25 - $26/hr

IT Support Analyst - Level I | 24x7 Environment Our hospital client is seeking a customer-focused IT Support Analyst (Level I) to provide frontline technical support in a fast-paced healthcare ...

Lummi Nation

Technical Support Analyst

Bellingham, WA · On-site

Technical Support Analyst records all contacts, troubleshooting steps, and resolutions into the IT service desk management application. Assist Information Technology staff with special projects ...

Quavo, Inc.

Technical Support Analyst

The Technical Support Analyst is a Tier 2 role within Quavo's Client Support team, responsible for resolving the technical issues that fall outside the scope of Tier 1 Client Advocates and do not ...

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with possible extension) * Manage and administer the Google Chrome Management Console for devices and ...

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Bilingual Technical Support Analyst information

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How much do bilingual technical support analyst jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for bilingual technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is a bilingual technical support analyst?

Bilingual Technical Support Analysts are professionals who provide technical assistance and troubleshooting services to customers or employees, handling support issues in two or more languages. They help resolve hardware, software, or network problems by communicating effectively in the required languages. Their bilingual skills are essential for supporting diverse user groups and ensuring clear, accurate communication, which can enhance customer satisfaction and service quality.

What are the key skills and qualifications needed to thrive as a bilingual technical support analyst?

To excel as a Bilingual Technical Support Analyst, you need a solid understanding of IT troubleshooting, fluency in at least two languages, and a relevant degree or technical certification. Familiarity with helpdesk ticketing systems, remote support tools, and common operating systems is typically required. Exceptional communication, patience, and problem-solving abilities help you stand out in this role. These skills are crucial for effectively resolving technical issues and delivering high-quality support to a diverse customer base.

How does being bilingual enhance collaboration and problem-solving as a technical support analyst?

As a Bilingual Technical Support Analyst, fluency in multiple languages enables you to communicate effectively with a wider range of customers and colleagues, facilitating smoother interactions and faster resolutions. You may often act as a bridge between teams or users in different regions, translating technical issues and solutions to ensure clarity. This skill not only improves customer satisfaction but also strengthens collaboration with global support or engineering teams, making you a valuable asset. Additionally, it opens doors to specialized projects and advancement opportunities within multinational organizations.

What is the difference between Bilingual Technical Support Analyst vs Customer Support Specialist?

AspectBilingual Technical Support AnalystCustomer Support Specialist
CredentialsTechnical certifications, bilingual proficiencyCustomer service experience, communication skills
Work EnvironmentIT support centers, technical departmentsCall centers, retail, service industries
Employer & IndustryTech companies, software firmsRetail, telecom, service providers
Search & Comparison IntentTechnical skills, bilingual support rolesCustomer service, communication skills

The Bilingual Technical Support Analyst primarily handles technical issues in IT or software environments, requiring technical certifications and bilingual skills. In contrast, a Customer Support Specialist focuses on general customer service, often in retail or service industries, emphasizing communication skills. While both roles involve assisting customers, the technical analyst role is more specialized in technical troubleshooting within tech companies.

More about Bilingual Technical Support Analyst jobs

What are popular job titles related to Bilingual Technical Support Analyst jobs?

For Bilingual Technical Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Bilingual Technical Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Bilingual Technical Support Analyst

Plano, TX • On-site

Procom Consultants Group
See more jobs at Procom Consultants Groupexternal

Contractor

Re-posted 29 days ago

Key responsibilities

  • Support customers through various communication channels and provide technical assistance.

  • Manage escalated issues by reviewing open cases, updating customers, and collaborating with Tier II support.

  • Document troubleshooting activities, update the knowledge base, and create product guides to assist support teams.

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Bilingual Technical Support Analyst (Spanish/English)


On behalf of our client, Procom Services is searching for a Bilingual Technical Support Analyst (Spanish/English) for a contract opportunity in Plano, TX.


Bilingual Technical Support Analyst (Spanish/English) Job Details


  • Supporting our entire customer base through a variety of mediums 
  • Provide proactive and reactive assistance to all external customers 
  • Provide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues on a daily basis, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues 
  • Ensure that all of the required files are gathered and available prior to escalating an issue to our Tier II team 
  • Establishing effective lines of communication with our Tier II team and management to ensure cases are flagged that require immediate attention 
  • Log all issues into Insight, updating activities to cases, and escalate cases 
  • Provide technical problem resolution for Intel Security Scan Alert product used by our customers and must fully document problem resolution in the Intel Security call tracking system 
  • Perform duties as assigned by management 
  • Provide proactive assistance to your specific product 
  • Trouble-shoot/qualify cases before escalating into Tier-II 
  • Record and document all issues related to customers both internal and external 
  • Conference call availability to resolve product issues 
  • Log all testing, troubleshooting and research done in process of resolution 
  • Responsible for Customer and Internal Updates 
  • Produce articles for submission into the current knowledgebase 
  • Maintain a high level of knowledge and professionalism 
  • Creation of product troubleshooting guides to assist support teams 
  • Provide effective and timely communication to support teams 
  • Document issues within the call tracking system 
  • Maintain a current level of knowledge on McAfee products and new vulnerabilities and/or threats 
  • Be available and accessible to fellow co-workers 
  • Maintain a friendly, open, approachable, positive attitude 


Bilingual Technical Support Analyst (Spanish/English) Mandatory Skills


  • This position requires fluent writing and speaking skills in Spanish. In addition to Spanish, Portuguese would be a strong plus. 

  • Understanding of Operating Systems such as Unix, Linux and Windows
  • Understanding of Firewalls, Intrusion detection system (IDS), Intrusion prevention systems (IPS) 
  • Strong problem solving skills 
  • Basic level knowledge of security and information gathering tools like nmap, nessus, nslookup, traceroute, hping, wireshark, tcpdump, netcat, netstat, nbtstat, etc.
  • Basic Vulnerability and Threat analysis skills preferred 
  • Basic experience with programming/scripting (PERL, JAVA, C, C++, SQL and DB2) is desirable 
  • Working knowledge with MS SQL, Routing protocols (TCP / IP, OSPF etc.,) HTML, ATM, Token Ring, ISDN, and Ethernet 
  • At least 1 year of experience in customer care/customer support
  • Ability to multi-task and prioritize job requirements 
  • Effective problem resolution
  • Ability to communicate at multiple levels with customers (i.e. technical / management)
  • Excellent at providing positive customer service
  • Advanced writing and verbal skills
  • Ability to support multiple products simultaneously
  • Self-motivated (takes initiative)
  • Network or security related certifications such as CISSP, CISA, CISM, or CCNP highly desirable


Bilingual Technical Support Analyst (Spanish/English) Start Date


ASAP


Bilingual Technical Support Analyst (Spanish/English) Assignment Length


6+ Months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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