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Bilingual Technical Support Analyst Jobs (NOW HIRING)

CSC Corptax

Technical Support Analyst

Austin, TX · Remote

Technical Support Analyst Remote-United States Monday to Friday from 9 to 6 EST, 8-5 CST, and 7 to 4 MST *Some weekend overtime may be required The Technical Support Analyst (TSA) is a developmental ...

College Track

Technical Support Analyst

Oakland, CA · On-site

$78K - $95K/yr

Technical Support Analyst Location: Hybrid - Oakland, CA Type: Full-time Compensation: $78,000-$95,000 Opportunity The Technical Support Analyst supports College Track's IT strategy and function by ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and ...

WellSky

Technical Support Analyst

Overland Park, KS

$2.5K/yr

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and ...

Humata Health

Technical Support Analyst

Humata Health Inc. is seeking a Technical Support Analyst to lead and scale our support team. This role will oversee ticketing systems, escalation pathways, and SLAs, while driving an AI-driven ...

Weld County

Technical Support Analyst

Greeley, CO

$34.99 - $45.49/hr

Compensation Range$34.99 - $45.49 -- SummaryThis Information Technology Technical Support Center (TSC) Analyst is a dual purpose, onsite position responsible for delivering high quality technical ...

nLeague

Technical Support Analyst

Colonial Heights, VA · On-site

$25 - $30/hr

Technical Support Analyst Client: VSU Location: 2430 Pine Forest Dr, Colonial Heights, VA 23834 (Campus Remote Site Location) Duration: 4 Months(Possibility of extension) 100% ON SITE ABOUT THE ROLE ...

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Bilingual Technical Support Analyst information

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How much do bilingual technical support analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for bilingual technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is a bilingual technical support analyst?

Bilingual Technical Support Analysts are professionals who provide technical assistance and troubleshooting services to customers or employees, handling support issues in two or more languages. They help resolve hardware, software, or network problems by communicating effectively in the required languages. Their bilingual skills are essential for supporting diverse user groups and ensuring clear, accurate communication, which can enhance customer satisfaction and service quality.

How does being bilingual enhance collaboration and problem-solving as a technical support analyst?

As a Bilingual Technical Support Analyst, fluency in multiple languages enables you to communicate effectively with a wider range of customers and colleagues, facilitating smoother interactions and faster resolutions. You may often act as a bridge between teams or users in different regions, translating technical issues and solutions to ensure clarity. This skill not only improves customer satisfaction but also strengthens collaboration with global support or engineering teams, making you a valuable asset. Additionally, it opens doors to specialized projects and advancement opportunities within multinational organizations.

What is the difference between Bilingual Technical Support Analyst vs Customer Support Specialist?

AspectBilingual Technical Support AnalystCustomer Support Specialist
CredentialsTechnical certifications, bilingual proficiencyCustomer service experience, communication skills
Work EnvironmentIT support centers, technical departmentsCall centers, retail, service industries
Employer & IndustryTech companies, software firmsRetail, telecom, service providers
Search & Comparison IntentTechnical skills, bilingual support rolesCustomer service, communication skills

The Bilingual Technical Support Analyst primarily handles technical issues in IT or software environments, requiring technical certifications and bilingual skills. In contrast, a Customer Support Specialist focuses on general customer service, often in retail or service industries, emphasizing communication skills. While both roles involve assisting customers, the technical analyst role is more specialized in technical troubleshooting within tech companies.

What are the key skills and qualifications needed to thrive as a bilingual technical support analyst?

To excel as a Bilingual Technical Support Analyst, you need a solid understanding of IT troubleshooting, fluency in at least two languages, and a relevant degree or technical certification. Familiarity with helpdesk ticketing systems, remote support tools, and common operating systems is typically required. Exceptional communication, patience, and problem-solving abilities help you stand out in this role. These skills are crucial for effectively resolving technical issues and delivering high-quality support to a diverse customer base.
More about Bilingual Technical Support Analyst jobs
What job categories do people searching Bilingual Technical Support Analyst jobs look for? The top searched job categories for Bilingual Technical Support Analyst jobs are:
Bilingual Technical Support Analyst jobs near you
Infographic showing various Bilingual Technical Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technical Support Analyst

Sunbird Software Inc.

Sioux Falls, SD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Technical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases.  They will participate in improving documentation for customer success.  Provide troubleshooting and analysis of software bugs for our customers.ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Using a ticketing system – submitting, updating, closing tickets in a timely fashion.
  • Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision.
  • Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ.
  • Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s).
  • Analyze, scrub and migrate data from current source to DCIM database.
  • Develop and enhance documentation to enrich a customer’s experience.
  • Assist with software testing when new features and fixes are completed by engineering team.
  • Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in corporate tracking system working under supervision.
  • Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements.
  • Editing and working with AutoCAD and Visio drawings.
  • Create and/or edit models under supervision.
  • Data center surveys and audits
REQUIREMENTS/QUALIFICATIONS 
  • Associates degree in a technical discipline or equivalent experience.
  • One year experience providing customer support for a technical environment.
  • Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
  • Demonstrated basic technical knowledge of:
    • Computer hardware (rack servers, PDUs, and cabling)
    • Windows 7 / Windows 10
    • MS Excel xls/csv file creation
  • Ability to work flexible hours with the possibility of travel up to 10%.
  • Accountability and the ability to adapt/multi-task/manage changing priorities.
  • Self-motivated, ability to learn and apply new skills quickly
  • Good oral/written communication and interpersonal skills required.
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
DESIRED SOFTWARE SKILLS/KNOWLEDGE
  • Microsoft Office Suite including Outlook, Word, Excel, Access, Visio and Project
  • Zoom Conference Software, Fresh Desk Ticketing Software, Skype, Fresh Chat, Jira, MS Teams, Slack, Web Browswer Configurations, etc.
  • General database SQL knowledge
Sunbird is an EEO/AA/ADA/Veterans employer.
Job Type: Full-time
WHY SUNBIRD?
  • We are all about delighting our clients and live/breathe the end client/user experience
  • We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
  • We have amazing PTO Policy that allows you to take care of yourself and your family
  • We offer medical, dental, vision and life insurance to eligible employees
  • We believe in collaboration, teamwork, creativity and taking initiative
Interested? Read on for additional details about this opportunity to join our amazing team!
- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers
Sunbird is an EEO/AA/ADA/Veterans employer.
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance
  • Work from home

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