Help Desk - EPIC
$21 - $28.75/hr
EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and ... analysis of the tickets raised and create an action plan to resolve the problem to ensure right ...
Help Desk - EPIC
$21 - $28.75/hr
EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and ... analysis of the tickets raised and create an action plan to resolve the problem to ensure right ...
Epic Help Desk Support
$21 - $28.75/hr
EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier ... analysis of the tickets raised and create an action plan to resolve the problem to ensure right ...
Epic Help Desk Support
$21 - $28.75/hr
EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier ... analysis of the tickets raised and create an action plan to resolve the problem to ensure right ...
Epic Help Desk
Minneapolis, MN · On-site
$37K - $83K/yr
Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 6/2/26 Wipro Limited ... Perform root cause analysis of the tickets raised and create an action plan to resolve the problem ...
Epic Help Desk
Minneapolis, MN · On-site
$37K - $83K/yr
Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 6/2/26 Wipro Limited ... Perform root cause analysis of the tickets raised and create an action plan to resolve the problem ...
Epic Help Desk
Minneapolis, MN · On-site
$37K - $83K/yr
Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 5/29/26 Wipro ... Perform root cause analysis of the tickets raised and create an action plan to resolve the problem ...
Epic Help Desk
Minneapolis, MN · On-site
$37K - $83K/yr
Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 5/29/26 Wipro ... Perform root cause analysis of the tickets raised and create an action plan to resolve the problem ...
Epic Help Desk
Minneapolis, MN · On-site
$37K - $83K/yr
Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 6/2/26 Wipro Limited ... Perform root cause analysis of the tickets raised and create an action plan to resolve the problem ...
Epic Help Desk
Minneapolis, MN · On-site
$37K - $83K/yr
Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 6/2/26 Wipro Limited ... Perform root cause analysis of the tickets raised and create an action plan to resolve the problem ...
Help Desk Analyst
$20 - $27.50/hr
Our large, FINTECH client is currently seeking a Help Desk Analyst (Contract/5 days/week) in Malvern, PA for a 3 Month Contract to support onboarding . Heavy focus on customer service skills.
New
Help Desk Analyst
$20 - $27.50/hr
Our large, FINTECH client is currently seeking a Help Desk Analyst (Contract/5 days/week) in Malvern, PA for a 3 Month Contract to support onboarding . Heavy focus on customer service skills.
New
Help Desk Analyst
Little Rock, AR · On-site
$19.75 - $26.75/hr
Title: Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in ...
Help Desk Analyst
Little Rock, AR · On-site
$19.75 - $26.75/hr
Title: Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in ...
Help Desk Analyst
$18 - $24.50/hr
Help Desk Analyst (Bilingual - Spanish Required) 📍 Location: Conyers, GA (Onsite) 🗣️ Language: Spanish & English 🎯 Interview Mode: In-Person Only Experience : 2- 3 years We are looking for ...
Help Desk Analyst
$18 - $24.50/hr
Help Desk Analyst (Bilingual - Spanish Required) 📍 Location: Conyers, GA (Onsite) 🗣️ Language: Spanish & English 🎯 Interview Mode: In-Person Only Experience : 2- 3 years We are looking for ...
Help Desk Analyst
Chicago, IL · On-site
$21 - $28.75/hr
Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...
Help Desk Analyst
Chicago, IL · On-site
$21 - $28.75/hr
Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...
Help Desk Analyst
$42K - $50K/yr
Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our ...
Quick apply
Help Desk Analyst
$42K - $50K/yr
Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our ...
Help Desk Analyst
Lexington Park, MD · On-site
$50K/yr
ATOLLO is seeking candidates for its Help Desk Analyst position located in Patuxent River, MD. This position is the first line of support with duties focused on troubleshooting, user support, and ...
Help Desk Analyst
Lexington Park, MD · On-site
$50K/yr
ATOLLO is seeking candidates for its Help Desk Analyst position located in Patuxent River, MD. This position is the first line of support with duties focused on troubleshooting, user support, and ...
Help Desk Analyst
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...
Quick apply
Help Desk Analyst
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...
Help Desk Analyst
$22 - $30/hr
Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...
Help Desk Analyst
$22 - $30/hr
Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...
Help Desk Analyst
Wausau, WI · On-site
$23.01 - $33.59/hr
Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...
Quick apply
Help Desk Analyst
Wausau, WI · On-site
$23.01 - $33.59/hr
Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
Help Desk Analyst
Wausau, WI · On-site
$23.01 - $33.59/hr
Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...
Help Desk Analyst
Wausau, WI · On-site
$23.01 - $33.59/hr
Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join ...
Help Desk Analyst
$19.25 - $26.25/hr
The Senior Help Desk Analyst will be responsible for front-line support, system access management, and operational readiness, working closely with team members, end users, and leadership. Pay ...
Quick apply
Help Desk Analyst
$19.25 - $26.25/hr
The Senior Help Desk Analyst will be responsible for front-line support, system access management, and operational readiness, working closely with team members, end users, and leadership. Pay ...
Help Desk Analyst
Ellicott City, MD · On-site
$20.50 - $28/hr
Help Desk Analyst Location Ellicott City, MD Job Code 2593 # of Openings 1
Help Desk Analyst
Ellicott City, MD · On-site
$20.50 - $28/hr
Help Desk Analyst Location Ellicott City, MD Job Code 2593 # of Openings 1
Help Desk Analyst
Ridgeland, MS · On-site
$17.75 - $24.25/hr
Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ...
Help Desk Analyst
Ridgeland, MS · On-site
$17.75 - $24.25/hr
Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ...
Help Desk Analyst
Princeton, NJ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
Help Desk Analyst
Princeton, NJ · On-site
$50K/yr
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
Epic Help Desk Analyst information
See salary details
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
How much do epic help desk analyst jobs pay per hour?
As of Jun 8, 2026, the average hourly pay for epic help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.
What is an Epic Help Desk Analyst?
An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.
What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?
To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.
What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?
Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.
What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?
| Aspect | Epic Help Desk Analyst | Epic Support Specialist |
|---|---|---|
| Certifications | Epic certifications, ITIL | Epic certifications, ITIL |
| Work Environment | Help desk, support teams, healthcare IT | Support teams, healthcare IT, client-facing roles |
| Employer & Industry | Hospitals, healthcare organizations using Epic | Hospitals, healthcare organizations using Epic |
| Primary Focus | Troubleshooting user issues, ticket resolution | Providing technical support, system troubleshooting |
The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.
More about Epic Help Desk Analyst jobs
What cities are hiring for Epic Help Desk Analyst jobs? Cities with the most Epic Help Desk Analyst job openings:
What states have the most Epic Help Desk Analyst jobs? States with the most job openings for Epic Help Desk Analyst jobs include:
What job categories do people searching Epic Help Desk Analyst jobs look for? The top searched job categories for Epic Help Desk Analyst jobs are:
$21 - $28.75/hr
Full-time
Posted 19 days ago
Job description
Position: EPIC Help Desk
Location : Remote
EPIC Help Desk
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
Open to working an 8 am- 8pm CT shift
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.
Location : Remote
EPIC Help Desk
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
Open to working an 8 am- 8pm CT shift
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.