ZipRecruiter

Log In

1

Epic Help Desk Analyst Jobs in Portland, OR (NOW HIRING)

Eden Health

Lead Service Desk Analyst

Vancouver, WA · On-site

Coaching and Team Enablement * Assist with coaching Service Desk Analysts on troubleshooting ... Pilot and help implement new tools, scripts, or procedures that improve efficiency and service ...

nLIGHT

Help Desk Support Technician- Day Shift

Camas, WA · On-site

$40/hr

Exceptional customer service, problem-solving, and analytical skills * Ability to perform duties ... Help Desk Technician I: $22.93 - $28.70 * Help Desk Technician II: $24.45 - $31.80 * Target Cash ...

nLIGHT

Help Desk Support Technician- Day Shift

Camas, WA · On-site

$40/hr

Exceptional customer service, problem-solving, and analytical skills * Ability to perform duties ... Help Desk Technician I: $22.93 - $28.70 * Help Desk Technician II: $24.45 - $31.80 * Target Cash ...

OCHIN

EPIC SECURITY APPLICATION ANALYST

Portland, OR · On-site

... to help fulfill our vision of good health and well-being for everyone. At OCHIN, we value the ... The Epic Security Application Analyst plays a key role on OCHIN's Epic Product Team, contributing ...

OCHIN

EPIC INPATIENT APPLICATION ANALYST

Portland, OR · On-site

... to help fulfill our vision of good health and well-being for everyone. At OCHIN, we value the ... The Epic Inpatient Application Analyst plays a key role on OCHIN's Epic Product Team, contributing ...

next page

Showing results 1-20

All JobsEpic Help Desk Analyst JobsEpic Help Desk Analyst Jobs in Portland, OR

Epic Help Desk Analyst information

See Portland, OR salary details

$15

$25

$37

How much do epic help desk analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for epic help desk analyst in Portland, OR is $25.55, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.56 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Portland, OR?

For Epic Help Desk Analyst jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Analyst jobs in Portland, OR look for?

The top searched job categories for Epic Help Desk Analyst jobs in Portland, OR are:

What cities near Portland, OR are hiring for Epic Help Desk Analyst jobs?

Cities near Portland, OR with the most Epic Help Desk Analyst job openings:

Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Portland, OR as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 75% In-person, 5% Hybrid, and 20% Remote job distribution, with an average salary of $53,137 per year, or $25.5 per hour.

Service Desk Analyst

BizTek People, Inc. | APA International Placement Consultants

Sherwood, OR • On-site

$22 - $30.25/hr

Contractor

Re-posted 12 days ago

Job description


Title: Service Desk Analyst
Duration: 5 Months
Location: Sherwood, OR
Description
Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.
The contractor may also be required to take on-call shifts.
RESPONSABILITIES
  • Assist employees when theycall the services desk
  • Respond to emails, logtickets, update tickets, and resolve tier 1 support issues
  • Be the primary owner of aticket. See the ticket from start to finish to ensure work is finished
  • Write knowledge base articlesto help reduce future tickets and enable our end-users to self-service
  • Able to lift 35 pounds
  • Able to work at a desk for an8-hour shift

Requirements
REQUIREMENTS
The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks:
  • Basic ITIL Concepts
  • Microsoft 365
  • Microsoft Office
  • Experience supporting iOSdevices
  • Experience troubleshootingtechnical issues
  • Experience providing supportin a remote environment

Apply