Help Desk Analyst
Bloomington, MN · On-site
$25/hr
Help Desk Analyst 4+ month contract Bloomington, MN (Onsite) Key Responsibilities: * Provide frontline IT support for end-user incidents and service requests (in-person, phone, email, Teams)
Help Desk Analyst
Bloomington, MN · On-site
$25/hr
Help Desk Analyst 4+ month contract Bloomington, MN (Onsite) Key Responsibilities: * Provide frontline IT support for end-user incidents and service requests (in-person, phone, email, Teams)
Service Desk Analyst
Golden Valley, MN · On-site
$20 - $23/hr
Description Service Desk Analysts will provide customer service and technical support to all ... Commitment to customer satisfaction Skills Help desk, Support, Help desk support, Troubleshooting ...
Quick apply
Service Desk Analyst
Golden Valley, MN · On-site
$20 - $23/hr
Description Service Desk Analysts will provide customer service and technical support to all ... Commitment to customer satisfaction Skills Help desk, Support, Help desk support, Troubleshooting ...
Service Desk Analyst
$20 - $23/hr
Description Service Desk Analysts will provide customer service and technical support to all ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Service Desk Analyst
$20 - $23/hr
Description Service Desk Analysts will provide customer service and technical support to all ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Service Desk Analyst
Minneapolis, MN · On-site
$23 - $29/hr
IT Service Desk Analyst Minneapolis, MN | Hybrid (2 Days On-Site) | Tuesday-Saturday, 5:00 AM - 1 ... Hands-on help desk or service desk experience -- high call volume environment experience strongly ...
Service Desk Analyst
Minneapolis, MN · On-site
$23 - $29/hr
IT Service Desk Analyst Minneapolis, MN | Hybrid (2 Days On-Site) | Tuesday-Saturday, 5:00 AM - 1 ... Hands-on help desk or service desk experience -- high call volume environment experience strongly ...
Service Desk Analyst
Minneapolis, MN · On-site
$23 - $29/hr
IT Service Desk Analyst Minneapolis, MN | Hybrid (2 Days On-Site) | Tuesday-Saturday, 5:00 AM - 1 ... Hands-on help desk or service desk experience -- high call volume environment experience strongly ...
Service Desk Analyst
Minneapolis, MN · On-site
$23 - $29/hr
IT Service Desk Analyst Minneapolis, MN | Hybrid (2 Days On-Site) | Tuesday-Saturday, 5:00 AM - 1 ... Hands-on help desk or service desk experience -- high call volume environment experience strongly ...
Service Desk Analyst
Minneapolis, MN · On-site
$23 - $29/hr
IT Service Desk Analyst Minneapolis, MN | Hybrid (2 Days On-Site) | Tuesday-Saturday, 5:00 AM - 1 ... Hands-on help desk or service desk experience - high call volume environment experience strongly ...
Service Desk Analyst
Minneapolis, MN · On-site
$23 - $29/hr
IT Service Desk Analyst Minneapolis, MN | Hybrid (2 Days On-Site) | Tuesday-Saturday, 5:00 AM - 1 ... Hands-on help desk or service desk experience - high call volume environment experience strongly ...
Service Desk Analyst
Brooklyn Park, MN · On-site
$23 - $27/hr
TEKsystems currently has a Service Desk Analyst opportunity available with one of our clients. This ... Respond to help desk tickets, telephone calls, email, and walk-up requests for support * Manage the ...
Quick apply
Service Desk Analyst
Brooklyn Park, MN · On-site
$23 - $27/hr
TEKsystems currently has a Service Desk Analyst opportunity available with one of our clients. This ... Respond to help desk tickets, telephone calls, email, and walk-up requests for support * Manage the ...
Service Desk Analyst
$23 - $27/hr
TEKsystems currently has a Service Desk Analyst opportunity available with one of our clients. This ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Service Desk Analyst
$23 - $27/hr
TEKsystems currently has a Service Desk Analyst opportunity available with one of our clients. This ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Service Desk Analyst
Brooklyn Park, MN · On-site
$23 - $27/hr
TEKsystems currently has a Service Desk Analyst opportunity available with one of our clients. This ... Respond to help desk tickets, telephone calls, email, and walk-up requests for support Manage the ...
Service Desk Analyst
Brooklyn Park, MN · On-site
$23 - $27/hr
TEKsystems currently has a Service Desk Analyst opportunity available with one of our clients. This ... Respond to help desk tickets, telephone calls, email, and walk-up requests for support Manage the ...
Help Desk Manager
Plymouth, MN · On-site
The Help Desk Manager will also help modernize help desk operations through automation, AI-enabled support tools, self-service capabilities, ticket analytics, and repeatable remediation workflows.
Help Desk Manager
Plymouth, MN · On-site
The Help Desk Manager will also help modernize help desk operations through automation, AI-enabled support tools, self-service capabilities, ticket analytics, and repeatable remediation workflows.
Help Desk/Desktop Support Analyst
Saint Paul, MN · On-site
$19.79 - $22.91/hr
What makes the role different is that the person will also have the opportunity to help build the Service Desk from the ground up. You will work with tools like NinjaOne, Webex Calling, Intune, and ...
Quick apply
Help Desk/Desktop Support Analyst
Saint Paul, MN · On-site
$19.79 - $22.91/hr
What makes the role different is that the person will also have the opportunity to help build the Service Desk from the ground up. You will work with tools like NinjaOne, Webex Calling, Intune, and ...
Help Desk/Desktop Support Analyst
Edina, MN · On-site
$22 - $24/hr
We are looking for a Help Desk/Desktop Support Analyst to join a services team. This position is well suited for someone who enjoys investigating technical issues, improving workflows, and supporting ...
New
Quick apply
Help Desk/Desktop Support Analyst
Edina, MN · On-site
$22 - $24/hr
We are looking for a Help Desk/Desktop Support Analyst to join a services team. This position is well suited for someone who enjoys investigating technical issues, improving workflows, and supporting ...
New
Service Desk Analyst 1
Golden Valley, MN · Hybrid
$50K - $60K/yr
Service Desk Analyst 1 FLSA Status: Non-Exempt Technical Services Reports To: Director of Service ... Provide phone support for helpdesk calls. * Efficiently triage and resolve service requests ...
Service Desk Analyst 1
Golden Valley, MN · Hybrid
$50K - $60K/yr
Service Desk Analyst 1 FLSA Status: Non-Exempt Technical Services Reports To: Director of Service ... Provide phone support for helpdesk calls. * Efficiently triage and resolve service requests ...
Help Desk Technician
$20.25 - $27.25/hr
Position Title: Help Desk Support Technician Department: Information Technology Job Status ... Participates in researching, analyzing, recommending, and deploying new technologies, hardware ...
Help Desk Technician
$20.25 - $27.25/hr
Position Title: Help Desk Support Technician Department: Information Technology Job Status ... Participates in researching, analyzing, recommending, and deploying new technologies, hardware ...
Service Desk Analyst
Wayzata, MN · On-site
$55K - $75K/yr
Our client is seeking an IT Service Desk Analyst to provide first-line technical support for end ... PowerShell scripting The successful candidate is a motivated IT professional who enjoys helping ...
Service Desk Analyst
Wayzata, MN · On-site
$55K - $75K/yr
Our client is seeking an IT Service Desk Analyst to provide first-line technical support for end ... PowerShell scripting The successful candidate is a motivated IT professional who enjoys helping ...
Client Support Desk Analyst
Saint Paul, MN · On-site
$20.75 - $28.25/hr
We have more than three decades of experience helping lenders reduce time-to-market, streamline ... p Desk role. Candidates should have experience troubleshooting business applications, analyzing ...
Client Support Desk Analyst
Saint Paul, MN · On-site
$20.75 - $28.25/hr
We have more than three decades of experience helping lenders reduce time-to-market, streamline ... p Desk role. Candidates should have experience troubleshooting business applications, analyzing ...
Service Desk Analyst
Brooklyn Park, MN · On-site
$23 - $27/hr
Respond to help desk tickets, telephone calls, email, and walk-up requests for support * Manage the tickets in the Help Desk ticketing system * Identify, research, and resolve IT problems
Quick apply
Service Desk Analyst
Brooklyn Park, MN · On-site
$23 - $27/hr
Respond to help desk tickets, telephone calls, email, and walk-up requests for support * Manage the tickets in the Help Desk ticketing system * Identify, research, and resolve IT problems
Service Desk Analyst
$23 - $27/hr
Description Essential Job Functions • Triage user issues and requests. • Respond to help desk tickets, telephone calls, email, and walk-up requests for support • Manage the tickets in the Help ...
Service Desk Analyst
$23 - $27/hr
Description Essential Job Functions • Triage user issues and requests. • Respond to help desk tickets, telephone calls, email, and walk-up requests for support • Manage the tickets in the Help ...
Provide support of application incidents reported through the help desk; including 24/7 on call ... an Epic analyst role with function and build experience * 2 years of direct client healthcare ...
Provide support of application incidents reported through the help desk; including 24/7 on call ... an Epic analyst role with function and build experience * 2 years of direct client healthcare ...
Service Desk Analyst
Brooklyn Park, MN · On-site
$23 - $27/hr
Respond to help desk tickets, telephone calls, email, and walk-up requests for support Manage the tickets in the Help Desk ticketing system Identify, research, and resolve IT problems Troubleshot and ...
Service Desk Analyst
Brooklyn Park, MN · On-site
$23 - $27/hr
Respond to help desk tickets, telephone calls, email, and walk-up requests for support Manage the tickets in the Help Desk ticketing system Identify, research, and resolve IT problems Troubleshot and ...
Epic Help Desk Analyst information
What is an Epic Help Desk Analyst?
An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.
What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?
To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.
What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?
Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.
What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?
| Aspect | Epic Help Desk Analyst | Epic Support Specialist |
|---|---|---|
| Certifications | Epic certifications, ITIL | Epic certifications, ITIL |
| Work Environment | Help desk, support teams, healthcare IT | Support teams, healthcare IT, client-facing roles |
| Employer & Industry | Hospitals, healthcare organizations using Epic | Hospitals, healthcare organizations using Epic |
| Primary Focus | Troubleshooting user issues, ticket resolution | Providing technical support, system troubleshooting |
The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.
What are popular job titles related to Epic Help Desk Analyst jobs in Minnesota?
For Epic Help Desk Analyst jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Minnesota look for?
The top searched job categories for Epic Help Desk Analyst jobs in Minnesota are:
What cities in Minnesota are hiring for Epic Help Desk Analyst jobs?
Cities in Minnesota with the most Epic Help Desk Analyst job openings:
$25/hr
Other
Medical, Dental, Vision, Life, Retirement
Posted 10 days ago
Job description
Help Desk Analyst
4+ month contract
Bloomington, MN (Onsite)
Key Responsibilities:
Required Skills & Experience:
Preferred:
Estimated Min Rate: $17.50
Estimated Max Rate: $25.00
What s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit ;/strong> to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh s hiring clients preferences. To learn more about Yoh s privacy practices, please see our Candidate Privacy Notice: ;br>
Stay Safe During Your Job Search
Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.
4+ month contract
Bloomington, MN (Onsite)
Key Responsibilities:
- Provide frontline IT support for end-user incidents and service requests (in-person, phone, email, Teams).
- Perform device setup, imaging, configuration, deployment and troubleshooting for laptops and peripherals.
- Package, ship, receive and track IT equipment for remote and office-based employees.
- Support onboarding and offboarding activities, including provisioning and recovery of equipment.
- Assist with inventory management, asset tracking and stock replenishment.
- Troubleshoot common issues relating to Windows, Microsoft 365, Teams, VPN, printers and mobile devices.
- Maintain accurate ticket documentation and ensure timely resolution or escalation of issues.
- Provide hands-on support for the Mall of America office, including conference room and workplace technology assistance.
Required Skills & Experience:
- Previous Help Desk, IT Support or Desktop Support experience.
- Strong customer service and communication skills.
- Experience supporting Windows devices and Microsoft 365.
- Familiarity with ticketing systems and IT asset management processes.
- Ability to prioritize workload and manage multiple requests simultaneously.
- Comfortable performing physical tasks such as equipment setup, packaging and shipping.
- Self-starter who can work independently with limited supervision.
Preferred:
- Experience with Microsoft Intune, Entra ID (Azure AD) and device provisioning.
- Experience supporting hybrid work environments.
- Basic knowledge of networking and endpoint security tools.
Estimated Min Rate: $17.50
Estimated Max Rate: $25.00
What s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit ;/strong> to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh s hiring clients preferences. To learn more about Yoh s privacy practices, please see our Candidate Privacy Notice: ;br>
Stay Safe During Your Job Search
Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.