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Epic Help Desk Analyst Jobs in Rochester, MN (NOW HIRING)

Mayo Clinic

IT Support Analyst (Hybrid)

Rochester, MN · Hybrid

$27.99 - $37.78/hr

May assist with application analysis, configuration, testing, training, and implementation of ... Qualifications HS/GED with either 4 years' experience in technician, operator, or Help Desk role ...

PEG

Front Office Manager-Hyatt House

Rochester, MN · On-site

The Front Office Manager will oversee the daily tasks of the front desk. They will be responsible ... They will observe interactions of the front office associates, analyze guest feedback and reviews ...

Mayo Clinic

Medical Interpreter - Anuak

Rochester, MN

... of Epic as required. May be asked to help with translations or reviews on ad hoc manner. May be ... Good analytical skills. * 1-2 years of experience as an interpreter and strong medical vocabulary ...

Mayo Clinic

Medical Interpreter - Anuak

Rochester, MN · On-site

... of Epic as required. May be asked to help with translations or reviews on ad hoc manner. May be ... Good analytical skills. * 1-2 years of experience as an interpreter and strong medical vocabulary ...

Mayo Clinic

Medical Interpreter - Anuak

Rochester, MN · On-site

... of Epic as required. May be asked to help with translations or reviews on ad hoc manner. May be ... Good analytical skills. * 1-2 years of experience as an interpreter and strong medical vocabulary ...

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How much do epic help desk analyst jobs pay per hour?

As of May 29, 2026, the average hourly pay for epic help desk analyst in Rochester, MN is $24.49, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Rochester, MN? For Epic Help Desk Analyst jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Rochester, MN look for? The top searched job categories for Epic Help Desk Analyst jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Epic Help Desk Analyst jobs? Cities near Rochester, MN with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Rochester, MN as of May 2026, with employment types broken down into 60% Full Time, 30% Part Time, and 10% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution, with an average salary of $50,932 per year, or $24.5 per hour.
IT Support Analyst (Hybrid)

IT Support Analyst (Hybrid)

Mayo Clinic

Rochester, MN • Hybrid

$27.99 - $37.78/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 672 frontline employees who took The Breakroom Quiz

131st of 864 rated healthcare providers

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.

Responsibilities

Receive calls from customers for both vended and custom applications; resolves problems, documents the resolution, and communicates the resolution to the customer. Escalates more complex problems to more senior team members based on Work Unit policies.
Troubleshoots application problems, maintains applications, and provides input on system configuration.
Assists with installation and troubleshooting of business area specific applications and equipment.
Provides support for both vended and custom developed applications.
May assist with application analysis, configuration, testing, training, and implementation of applications.
Possesses basic understanding of application interfaces and works with vendors or interface partners to configure.
Partners with customers to develop relationships and an understanding of business needs, goals, and objectives.
Represents customer-focused support and possesses oral and written communication and interpersonal skills to be able to effectively interact with customers, vendors, and other technical areas within and external to the department.
Works with the customers to implement configuration changes to the applications to meet business needs.
May be required to provide 24/7 on-call support
Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

This is a hybrid position and must be located within 100 miles of the Mayo Clinic campus in Rochester, MN for occasional on-site expectations based on business needs. 


Qualifications

HS/GED with either 4 years' experience in technician, operator, or Help Desk role; or 4 years of experience with software applications in a clinical assistant, medical assistant, or other related patient care role. Demonstrates problem solving skills.
Possesses hardware and software trouble-shooting skills.
Experience in a clinical area in a large healthcare institution is desirable.
Detail oriented.
Able to prioritize work.
Experience with one or more clinical applications demonstrating technical knowledge of systems beyond end-user skills is preferred.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.


Exemption Status
Nonexempt
Compensation Detail
$27.99 - $37.78 / hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday through Friday 9:30am - 6pm, schedule will be an earlier shift during training. This is a hybrid position and must be located within 100 miles of the Mayo Clinic campus in Rochester, MN for occasional on-site expectations based on business needs.
Weekend Schedule
No weekends unless directed by Enterprise
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'.  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter
Joy KundrataQualifications:

HS/GED with either 4 years' experience in technician, operator, or Help Desk role; or 4 years of experience with software applications in a clinical assistant, medical assistant, or other related patient care role. Demonstrates problem solving skills.
Possesses hardware and software trouble-shooting skills.
Experience in a clinical area in a large healthcare institution is desirable.
Detail oriented.
Able to prioritize work.
Experience with one or more clinical applications demonstrating technical knowledge of systems beyond end-user skills is preferred.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.

What Mayo Clinic employees say

Pay

Benefits

Hours and flexibility

Workplace

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Mayo Clinic logo

About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919

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