Rochester, MN · On-site
$25.63 - $26.19/hr
Experience in analyzing and troubleshooting military networks include: Microsoft Enterprise Server ... An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive ...
Rochester, MN · On-site
$25.63 - $26.19/hr
Experience in analyzing and troubleshooting military networks include: Microsoft Enterprise Server ... An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive ...
Summary Our client is seeking a Senior Epic Beaker Application Analysts to support a Project ... Pro Desk API Nice to Haves/Preferred Qualifications: * Data Innovations (DI) experience (required ...
Summary Our client is seeking a Senior Epic Beaker Application Analysts to support a Project ... Pro Desk API Nice to Haves/Preferred Qualifications: * Data Innovations (DI) experience (required ...
Pro Desk API Education * Bachelor's degree with five (5) years technology or business ... Also, any of the database certifications would be helpful: CDW110 - Caboodle Data Model CLR110
Quick apply
Pro Desk API Education * Bachelor's degree with five (5) years technology or business ... Also, any of the database certifications would be helpful: CDW110 - Caboodle Data Model CLR110
Pro Desk API Education * Bachelor's degree with five (5) years technology or business ... Also, any of the database certifications would be helpful: CDW110 - Caboodle Data Model CLR110
Pro Desk API Education * Bachelor's degree with five (5) years technology or business ... Also, any of the database certifications would be helpful: CDW110 - Caboodle Data Model CLR110
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...
$14.66 - $16.64
3% of jobs
$16.64 - $18.62
8% of jobs
$20.10 is the 25th percentile. Wages below this are outliers.
$18.62 - $20.59
18% of jobs
$20.59 - $22.57
18% of jobs
The median wage is $22.95 / hr.
$22.57 - $24.55
14% of jobs
$26.42 is the 75th percentile. Wages above this are outliers.
$24.55 - $26.52
15% of jobs
$26.52 - $28.50
9% of jobs
$28.50 - $30.48
6% of jobs
$30.48 - $32.45
3% of jobs
$32.45 - $34.43
3% of jobs
$34.43 - $36.41
2% of jobs
$14
$24
$36
| Aspect | Epic Help Desk Analyst | Epic Support Specialist |
|---|---|---|
| Certifications | Epic certifications, ITIL | Epic certifications, ITIL |
| Work Environment | Help desk, support teams, healthcare IT | Support teams, healthcare IT, client-facing roles |
| Employer & Industry | Hospitals, healthcare organizations using Epic | Hospitals, healthcare organizations using Epic |
| Primary Focus | Troubleshooting user issues, ticket resolution | Providing technical support, system troubleshooting |
The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.
$25.63 - $26.19/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 6 days ago
7.8
Based on 63 frontline employees who took The Breakroom Quiz
69th of 205 rated it services
Type of Requisition:
RegularClearance Level Must Currently Possess:
SecretClearance Level Must Be Able to Obtain:
SecretPublic Trust/Other Required:
NoneJob Family:
Technical Support ServicesJob Qualifications:
Skills:
Active Directory (AD), Computer Hardware, Hardware Troubleshooting, Operating Systems (OS)Certifications:
NoneExperience:
2 + years of related experienceUS Citizenship Required:
YesJob Description:
Install, modify, and repair computer hardware and software both in person and through the use of remote access tools.
Provides end-user software and hardware troubleshooting.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Participates in the administration of e-mail, Microsoft office, etc.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
Maintains current knowledge of relevant technology as assigned.
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
May coach and review the work of less-experienced professionals.
DESIRED QUALIFICATIONS: AA/AS (or equivalent experience), 3+ years of experience
CERTIFICATIONS:
Must meet the certification requirement of DoW 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate:
Security+
Microsoft Certified Solutions Associate (MCSA) - Server or equivalent
Cisco Certified Network Associate (CCNA)
GENERAL EXPERIENCE:
Must have intermediate level of experience in design, maintenance, and operation of small to medium networks. This experience must include administrating corporate or business' user accounts managing mail servers, printer servers, WWW servers. Experience in systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment.
SPECIALIZED EXPERIENCE:
Experience in analyzing and troubleshooting military networks include:
Microsoft Enterprise Server 2008/2012 or later version
Microsoft Windows Operating Systems
Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote)
Microsoft Active Directory 2008/2012 or later version
Network Server Backup
DHCP, DNS, WINS, and Domain Controllers
Site specific equipment listed in the task order
Plus experience in:
Hardware troubleshooting, installing, servers, personal computers, and peripheral equipment.
Software installation, maintenance, and sustainment.
Customer Service and remote support
Clearance: secret
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
#DefenseOCONUS
The likely hourly rate for this position is between $25.63 - $26.19. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.Scheduled Weekly Hours:
40Travel Required:
Less than 10%Telecommuting Options:
OnsiteWork Location:
InternationalAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected VeteransGet the full story on Breakroom
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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.
It services
10,000+ Employees
Falls Church, VA, US
