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Help Desk Internship Jobs in Minnesota (NOW HIRING)

UNFI

Marketing Intern

Stillwater, MN · On-site

$15.75 - $20.75/hr

Interns will engage in project-based work across multiple disciplines, developing a strong ... • Help with formatting/resizing creative for digital and print Cross-Functional Exposure ...

New

Grand View Lodge

Hospitality Intern

Nisswa, MN · On-site

$16 - $18/hr

Guest Services / Front Desk * Golf Operations * Culinary / Kitchen * Or another area that fits your ... Help resolve guest concerns with professionalism and care * Support behind-the-scenes tasks that ...

Fair Hills Resort

Event Director

Detroit Lakes, MN

$50K - $68K/yr

... help create memorable experiences for our guests. This position is ideal for someone who enjoys ... Teach and train interns to assist with all event operations General Management Team * Assist with ...

Fair Hills Resort

Event Director

Detroit Lakes, MN

$50K - $68K/yr

... help create memorable experiences for our guests. This position is ideal for someone who enjoys ... Teach and train interns to assist with all event operations General Management Team * Assist with ...

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Help Desk Internship information

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How much do help desk internship jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk internship in Minnesota is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $22.60 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Internship vs Help Desk Technician?

AspectHelp Desk InternshipHelp Desk Technician
Required CredentialsTypically pursuing or recently completed a related degree; no formal certification requiredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentEntry-level, training-focused, often in a corporate or IT support settingFull-time, operational support role in IT departments or service desks
Employer & Industry UsageInternships offered by companies for training; used as a stepping stoneStandard role in IT support across various industries

In summary, a Help Desk Internship is an entry-level, training-focused position for students or recent graduates, while a Help Desk Technician is a full-time role requiring more experience and certifications. Internships serve as a learning opportunity, whereas technicians provide ongoing technical support.

What are some typical challenges faced during a help desk internship, and how can interns effectively overcome them?

Help Desk interns often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating solutions to users with varying technical backgrounds. To overcome these hurdles, interns should prioritize tasks, actively seek guidance from experienced team members, and leverage available documentation and knowledge bases. Building strong communication skills and maintaining a positive, patient attitude can also help interns provide excellent customer service while gaining confidence in their technical abilities.

What is a help desk internship?

A Help Desk Internship is an entry-level position where interns assist with technical support tasks, helping users resolve hardware, software, and network issues. Interns typically work alongside experienced IT professionals to learn troubleshooting techniques and gain hands-on experience in customer service and technical problem-solving. This role is ideal for students or recent graduates looking to build foundational IT skills and explore a potential career in information technology.

What are the key skills and qualifications needed to thrive as a help desk intern?

To thrive as a Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting, and customer service, often supported by coursework in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and productivity software like Microsoft Office is commonly required. Strong communication skills, patience, and a willingness to learn help you stand out in this position. These skills ensure efficient technical support, positive user experiences, and successful contribution to IT teams.
What are the most commonly searched types of Help Desk jobs in Minnesota? The most popular types of Help Desk jobs in Minnesota are:
What are popular job titles related to Help Desk Internship jobs in Minnesota? For Help Desk Internship jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Help Desk Internship jobs in Minnesota look for? The top searched job categories for Help Desk Internship jobs in Minnesota are:
What cities in Minnesota are hiring for Help Desk Internship jobs? Cities in Minnesota with the most Help Desk Internship job openings:
Help Desk Internship jobs near you
Infographic showing various Help Desk Internship job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $42,463 per year, or $20.4 per hour.

IT Operations and Support Manager

Room & Board

Golden Valley, MN • On-site

$130K/yr

Full-time

Life, Retirement, PTO

Re-posted yesterday

Room & Board rating

9.7

Company rating: 9.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

1st of 62 rated furniture retailers

Job description

Overview
Join Room & Board as our IT Operations and Support Manager and help shape the future of IT service delivery at our 100% employee-owned company. This role is an opportunity to lead both people and operational improvement by guiding our Technology Support and Desktop Engineering teams while driving the continued maturity of how IT delivers services across the organization.
You'll lead a team of seven team members across Technology Support and Desktop Engineering, including five full-time employees and two interns, responsible for delivering a reliable and consistent technology experience for more than 1,000 employee-owners nationwide. Beyond team leadership, you'll partner across our IT organization's three functions, including Technology, Business Systems, and Web Development, to enhance service management practices, strengthen operational consistency, and enhance collaboration. As we implement a new Service Management platform, you'll play a key role in product selection and implementation to build a stronger foundation for our future.
Reporting to the Director of Technology Services, this role is ideal for a leader who believes great technology services start with great teams, strong partnerships, and a deep understanding of the business we support. You bring structure without rigidity, lead with curiosity, and understand that sustainable improvements come from listening, learning, and building solutions that work for the people who rely on them. You'll enjoy developing people, improving operations, and bringing teams together around common goals while owning and continuously improving IT Service Management practices that strengthen how we manage incidents, requests, problems, change, and major incidents. By balancing data-driven insights with an understanding of the people and business processes behind the metrics, you'll ensure our service practices are practical, adopted, and continuously evolving to meet the needs of our employee-owners.
Work Location:
4600 Olson Memorial Highway, Golden Valley, MN (off Hwy 100 & 55)
This role requires working on-site 5 days per week during the initial on-boarding and acclimation period. Once fully established in the role, there is potential for 1 remote workday per week. Additionally, there is an on-call responsibility associated with this role. We are not considering remote candidates for this position.
You'll share your talents in the following ways as an IT Operations and Support Manager:
  • Own and evolve core ITIL practices and service performance, establishing KPIs and SLAs and using data and operational insight to drive continuous improvement across Incident, Request, Problem, Change, and Major Incident Management.
  • Serve as the accountable leader for Change Management across our IT organization by scheduling, facilitating and documenting meetings, ensuring appropriate compliance, risk awareness, and communication.
  • Serve as the accountable leader for Major Incident Management across our IT organization, driving resolution by facilitating incident bridges, cross-functional technical response, stakeholder communications, and post incident reviews.
  • Own the continuous improvement of our IT Service Management platform (including upcoming implementation of a new platform), including workflows, reporting, standards, automation, and future enhancements.
  • Lead and develop the Technology End User Support and Desktop Engineering teams, balancing team performance, operational consistency and staff professional growth.
  • Provide leadership and oversight for vendor relationships, hardware and software procurement, inventory, and asset lifecycle to maintain cost-effective, high-quality support.

You embody these core attributes and qualities as an IT Operations and Support Manager:
  • Business-Oriented Thinker: Seeks to understand how teams work, the tools they use, and why it matters.
  • Service Experience Advocate: Focuses on improving consistency and ease of support for end users.
  • Collaborative Leader: Builds strong relationships across IT and business teams, leading through influence as well as authority.
  • Incident Leader: Confidently steps in during high-pressure situations, bringing clarity, coordination, and direction.
  • Balanced Operator: Brings visibility and rigor to operations without needing to work in the weeds.

Additionally, you'll bring the following experience and demonstrated skills as an IT Operations and Support Manager:
  • 5+ years of IT support experience, including 3+ years of leadership.
  • Hands-on experience implementing and maturing ITSM/ITIL practices in a practical, business-aligned way.
  • Proven experience leading and developing support/help desk and/or desktop engineering teams, with strong leadership and coaching abilities that elevate team performance and growth.
  • Demonstrated experience managing problems and major incidents and coordinating cross-functional resolution.
  • Strong operational mindset, with the ability to bring structure and rigor without getting lost in day-to-day ticket execution.
  • Ability to listen, assess, and implement thoughtful improvements rather than applying one-size-fits-all solutions.
  • Excellent communication and collaboration skills, with the ability to partner effectively across technical and business teams.
  • Strong analytical and problem-solving skills, with a focus on continuous improvement.

What you'll find working here as an IT Operations and Support Manager:
  • Salary: $105,000- $130,000 / yr., depending on experience.
  • Benefits that focus on holistic well-being. The whole person matters, not just the one who shows up for work. That's why we invest in holistic well-being that supports and encourages you to live a full life. Besides a competitive paycheck, we offer benefits to help you thrive in every aspect of life. That includes three weeks of paid vacation, a generous 401(k) match, profit-sharing and more. As a 100% employee-owned company, staff members working 1,000 hours or more in a 12-month period are eligible to participate in our Employee Stock Ownership Plan (ESOP). This plan acts as an additional Retirement Savings Plan fully funded by Room & Board.
  • Meaningful work. We create a meaningful work experience by empowering everyone to contribute, taking pride in everything we do, and making the world sustainable, inclusive, and beautiful.
  • A culture of respect. We sustain a culture of respect by relying on our shared values, building supportive and kind teams, and ensuring all voices are heard and celebrated.

To view our benefits in detail and to learn more about our culture, please visit https://www.roomandboard.com/careers.
Application Deadline: The position will remain open until filled; there is no specified deadline.
Room & Board is a modern furniture and home decor retailer committed to creating beautiful, well-made products while providing exceptional customer service. Our mission is to help people create homes they love through timeless designs, sustainable practices, and a focus on quality craftsmanship. To learn more about our company, please visit https://www.roomandboard.com.
Room & Board is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or staff member on the basis of age, race, color, sex, sexual orientation, gender identity or expression, religion, national origin, disability, or any other consideration made unlawful by applicable federal, state, or local laws. We also prohibit harassment of applicants and staff members based on any protected category, characteristic or status. It is also our policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.
As an applicant, you have rights under Federal Employment Laws, and your state may offer additional protections. To view applicable laws, visit our partner site.
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