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Help Desk Nights Jobs in Minnesota (NOW HIRING)

Planet Fitness

Front Desk Nights and Weekend

Minneapolis, MN · On-site

$13.25 - $16.75/hr

... desk related tasks: o Answering phone calls in a polite and friendly manner to assist with ... • Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements • ...

Sage Hospitality

Front Desk Agent

Minneapolis, MN · On-site

$14.75 - $18.75/hr

As part of our team, you will help create a modern, European-inspired experience where every detail ... nights, increase occupancy and revenue. * Maintains good customer relations by keeping abreast of ...

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Help Desk Nights information

What is a help desk nights?

Help Desk Nights refers to technical support roles that operate during evening or overnight hours, providing assistance to users who encounter IT issues outside of standard business times. These professionals handle troubleshooting, resolve technical problems, and ensure systems remain operational during off-peak hours. Night shift help desk staff are essential for organizations that require 24/7 support, such as hospitals, global companies, or call centers. Their responsibilities often include answering calls, responding to emails or tickets, and escalating issues as needed to maintain service continuity.

What are the key skills and qualifications needed to thrive as a help desk nights technician?

To thrive as a Help Desk Nights technician, you need strong problem-solving skills, technical troubleshooting abilities, and a foundational understanding of computer systems, networks, and customer service, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and standard operating procedures is typically required. Excellent communication, patience, and the ability to work independently during overnight hours are crucial soft skills. These competencies ensure timely resolution of user issues, maintain IT system reliability, and provide consistent support when other resources may be limited.

What unique challenges can I expect when working night shifts as a help desk professional?

Working night shifts on a Help Desk team often involves handling urgent technical issues with fewer on-site resources and less immediate supervision. You may need to troubleshoot a wider variety of problems, as some escalations are deferred to night staff, and communication with other departments may be limited during these hours. However, night shifts can also provide more autonomy and opportunities to develop problem-solving skills. Many organizations offer shift differentials and advancement opportunities for those who demonstrate reliability and technical expertise during less traditional hours.

What is the difference between Help Desk Nights vs Help Desk Days?

AspectHelp Desk NightsHelp Desk Days
Work HoursTypically overnight or evening shiftsStandard daytime hours, usually 9am-5pm
Work EnvironmentSame as Help Desk Days, but with night shift teamStandard office hours, regular business environment
Required SkillsTechnical support, customer service, shift adaptabilityTechnical support, customer service, communication skills
CertificationsCompTIA A+, Network+ often preferredSame as Help Desk Nights, certifications are similar

Help Desk Nights and Help Desk Days roles share similar responsibilities and required skills, but differ mainly in work hours. Night shifts often require adaptability to overnight schedules, while day shifts follow regular business hours. Both roles are essential in providing continuous technical support across industries.

What are the most commonly searched types of Help Desk jobs in Minnesota?

The most popular types of Help Desk jobs in Minnesota are:

What cities in Minnesota are hiring for Help Desk Nights jobs?

Cities in Minnesota with the most Help Desk Nights job openings:

Help Desk Nights jobs near you
Infographic showing various Help Desk Nights job openings in Minnesota as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Front Desk Nights and Weekend

Planet Fitness

Minneapolis, MN • On-site

$13.25 - $16.75/hr

Part-time

Medical, Dental, Vision, Life

Re-posted 9 hours ago

Planet Fitness rating

5.5

Company rating: 5.5 out of 10

Based on 606 frontline employees who took The Breakroom Quiz

45th of 63 rated gym and leisure clubs

Job description

Job Title: Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency
Physical Demands
• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
  • Dollars for Scholars Program
  • Employee Appreciation Program
  • Free Membership for self and one family member or friend
  • Team Member Support Team
  • Health, Dental and Vision Insurance
  • Critical Illness Insurance
  • Short Term Disability Insurance
  • Accident Insurance
  • Voluntary Life Insurance
  • Pet Insurance
  • HSA
  • Advancement Opportunities

Check us out on LinkedIn at:
JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

What Planet Fitness employees say

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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