ZipRecruiter

Log In

1

Overnight Help Desk Jobs in Minnesota (NOW HIRING)

Dem-Con Companies

Field Support Technician

Shakopee, MN · On-site

$21 - $28.75/hr

Travel to local sites as needed, with occasional overnight travel. Technical Support & Help Desk * Respond to and resolve help desk tickets (remote and onsite). * Troubleshoot hardware, software, and ...

Hahl Companies, LLC

Field Support Technician

Shakopee, MN · On-site

$24 - $27/hr

Travel to local sites as needed, with occasional overnight travel. Technical Support & Help Desk * Respond to and resolve help desk tickets (remote and onsite). * Troubleshoot hardware, software, and ...

Dem-Con Companies

Field Support Technician

Shakopee, MN · On-site

$24 - $27/hr

Travel to local sites as needed, with occasional overnight travel. Technical Support & Help Desk * Respond to and resolve help desk tickets (remote and onsite). * Troubleshoot hardware, software, and ...

Home2 Suites Plymouth

3pm-11pm Front Desk Agent

Plymouth, MN · On-site

$15 - $18.75/hr

Help create an exceptional experience for every guest. We're Looking for Someone Who Is: * Friendly ... Comfortable working independently during overnight shifts. * Able to multitask in a fast-paced ...

next page

Showing results 1-20

All JobsHelp Desk JobsOvernight Help Desk JobsOvernight Help Desk Jobs in Minnesota

Overnight Help Desk information

See Minnesota salary details

$12

$22

$33

How much do overnight help desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for overnight help desk in Minnesota is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What does an overnight help desk professional do?

An Overnight Help Desk professional provides technical support to users during nighttime or non-standard business hours. They handle issues such as password resets, system errors, and connectivity problems, often serving as the first point of contact for employees or clients needing assistance. Their role is crucial for organizations that operate 24/7, ensuring that technology-related problems are addressed promptly to minimize downtime. They may also monitor systems for outages and escalate more complex issues to specialized IT staff if needed.

What are the key skills and qualifications needed to thrive as an overnight help desk professional?

To thrive as an Overnight Help Desk professional, you need strong troubleshooting abilities, comprehensive knowledge of IT systems, and typically a degree or certification in information technology. Familiarity with ticketing systems like ServiceNow, remote access tools, and common operating systems is often required. Excellent communication, patience, and the capacity to work independently during off-hours are vital soft skills. These competencies ensure timely and effective technical support, maintaining organizational productivity and user satisfaction during overnight shifts.

What are some common challenges faced by overnight help desk professionals and how can they be addressed?

Overnight Help Desk professionals often encounter unique challenges such as handling urgent technical issues with limited on-site support and maintaining alertness during non-traditional hours. They may also need to troubleshoot problems without immediate escalation options, requiring strong problem-solving skills and resourcefulness. Building a clear communication channel with daytime teams and documenting all incidents thoroughly can help ensure smooth handovers and consistent service. Staying organized and following established protocols are key to successfully managing the overnight workload.

What is the difference between Overnight Help Desk vs Night Support Technician?

AspectOvernight Help DeskNight Support Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentHelp desk, call center, remote supportOn-site or remote technical support during night shifts
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, corporate IT teams
Common Search IntentNight IT support, overnight help desk jobsNight technical support roles, support technician night shift

Both Overnight Help Desk and Night Support Technician roles involve providing technical support during night hours and require similar IT certifications. The main difference lies in terminology; 'Help Desk' emphasizes customer support and troubleshooting, often remotely, while 'Support Technician' may include more hands-on or on-site technical tasks. Both roles serve similar industries and are sought after for night shift IT support positions.

What are the most commonly searched types of Help Desk jobs in Minnesota?

The most popular types of Help Desk jobs in Minnesota are:

What are popular job titles related to Overnight Help Desk jobs in Minnesota?

For Overnight Help Desk jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Overnight Help Desk jobs in Minnesota look for?

The top searched job categories for Overnight Help Desk jobs in Minnesota are:

What cities in Minnesota are hiring for Overnight Help Desk jobs?

Cities in Minnesota with the most Overnight Help Desk job openings:

Overnight Help Desk jobs near you
Infographic showing various Overnight Help Desk job openings in Minnesota as of August 2026, with employment types broken down into 65% Full Time, and 35% Part Time. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $47,162 per year, or $22.7 per hour.

Field Support Technician

Dem-Con Companies

Shakopee, MN • On-site

$21 - $28.75/hr

Full-time

Posted 12 days ago

Job description

POSITION SUMMARY:
The Field Support Technician role balances in-office responsibilities with field visits to ensure seamless technology experiences across the organization and assists with broader IT operations, including system configuration, hardware installations, infrastructure, and networking. If you thrive on solving real-world problems, working directly with people, and making a tangible impact on daily operations
Field & Onsite Support
  • Provide deskside and onsite technical support for end users.
  • Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
  • Perform hardware break/fix, refreshes, imaging, and deployments (IMACD).
  • Run, terminate, and test network cabling (patch panels, IDF/MDF).
  • Install and support network equipment, IP phones, AV systems, and related technologies.
  • Support onsite events, meetings, and facility IT setups.
  • Perform equipment installation, relocation, and upgrades.
  • Travel to local sites as needed, with occasional overnight travel.

Technical Support & Help Desk
  • Respond to and resolve help desk tickets (remote and onsite).
  • Troubleshoot hardware, software, and basic network issues (TCP/IP, connectivity, printers).
  • Set up and configure user accounts, systems, and workstations.
  • Document issues, resolutions, and procedures.
  • Diagnosed and resolved help desk tickets related to Windows OS, Microsoft 365, internal business applications, and NVR systems, ensuring minimal disruption to daily operations.
  • Provide end-user training and support.

Operations & Collaboration
  • Coordinate with vendors for hardware repairs and support services.
  • Work closely with managed service teams and the IT manager for escalations and projects.
  • Provide "hands and feet" support for network and telecom systems.
  • Assist with inventory tracking (equipment, phones, peripherals).
  • Support security, compliance, and site IT standards

Requirements
Required Qualifications:
  • Associate's or bachelor's degree in IT or a related field.
  • 1-3+ years of IT support, field support, or desktop support experience.
  • Strong troubleshooting skills across hardware, software, and networking.
  • Experience with Windows OS, PC hardware, and Microsoft Office.
  • Basic networking knowledge (IP addressing, switches, connectivity).
  • Ability to work independently and manage multiple tasks.
  • Strong customer service and communication skills.
  • Experience with structured cabling or low-voltage systems.
  • Familiarity with IP phones, AV systems, or network equipment.
  • Experience with Active Directory, VMware, or enterprise environments.

Physical & Work Requirements
  • Ability to lift 30-40 lbs.
  • Comfortable using hand and power tools.
  • Ability to work on ladders and scissor lifts as needed.
  • Ability to work in office, industrial, and confined environments.
  • Willingness to travel locally and occasionally overnight.
  • Occasional after-hours as needed.

Dem-Con Companies, LLC is an Equal Opportunity Employer. We will provide equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies.
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will take affirmative steps to ensure that all our employment practices are free of discrimination.

Apply