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Entry Level Help Desk Jobs in Minnesota (NOW HIRING)

MSP Hire, Inc.

Help Desk & Field Technician

Minneapolis, MN · On-site

$50K - $60K/yr

We are looking for a Help Desk & Field Technician to join our Minneapolis team. This role is ideal ... We expect this role to be a step above an entry-level position and are looking for someone who can ...

Fastenal Company

Distribution Center Help Desk

Winona, MN · On-site

$40K - $43K/yr

Distribution Center Help Desk 2001 Theurer Blvd, Winona, MN 55987 MN100 Distribution Center ... This is an entry-level position based out of our distribution center located at 2001 Theurer Blvd, ...

Frontier Energy

IT Support Technician

Chanhassen, MN · On-site

$21.75 - $30/hr

High School Diploma or GED required * 0-2 years of entry-level IT support, help desk, or technical customer service experience (professional, academic, or internship) * Basic understanding of ...

West Central Technology

Service Desk Technician

Willmar, MN · On-site

$19.23 - $28.85/hr

This role is designed to scale based on experience and skill level, supporting both entry level ... on helping businesses operate securely and efficiently. Our mission is to continuously innovate ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Minnesota

Entry Level Help Desk information

See Minnesota salary details

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How much do entry level help desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for entry level help desk in Minnesota is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Minnesota? The most popular types of Help Desk jobs in Minnesota are:
What are popular job titles related to Entry Level Help Desk jobs in Minnesota? For Entry Level Help Desk jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Minnesota look for? The top searched job categories for Entry Level Help Desk jobs in Minnesota are:
What cities in Minnesota are hiring for Entry Level Help Desk jobs? Cities in Minnesota with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you

Help Desk & Field Technician

MSP Hire, Inc.

Minneapolis, MN • On-site

$50K - $60K/yr

Full-time

PTO

Posted 3 days ago

Job description

Bayon IT — Minneapolis, MN
Apple-focused business IT support | Help desk + onsite client support
Bayon IT helps businesses in the Minneapolis–St. Paul area get the most out of their Apple technology. We provide managed IT support, Apple device setup and deployment, network support, security, cloud solutions, backup solutions, and practical business technology guidance for organizations that depend on their systems every day.
We are looking for a Help Desk & Field Technician to join our Minneapolis team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and being trusted as the person who can show up onsite, calm things down, and get issues moving in the right direction.
This is not a pure behind-the-desk support role. You will spend time working help desk tickets remotely, but you will also be our primary onsite field technician for client visits, deployments, troubleshooting, and hands-on technical work.
What you’ll do
You’ll help support business clients using Apple and mixed technology environments. Day to day, that may include:
  • Responding to help desk tickets and client support requests
  • Troubleshooting macOS, iOS, email, cloud, printer, network, and user access issues
  • Going onsite to client locations for support, installations, deployments, and escalations
  • Setting up and deploying Macs, iPads, iPhones, peripherals, and user accounts
  • Supporting Microsoft 365, Google Workspace, MDM tools, backup systems, and common business applications
  • Documenting your work clearly so the rest of the team knows what happened and what comes next
  • Communicating with clients in a calm, professional, non-condescending way
  • Escalating issues when appropriate while still owning the client experience

What we’re looking for
We are looking for someone with enough technical foundation and professional maturity to be trusted with clients relatively quickly.
You may be a strong fit if you:
  • Have experience in IT support, help desk, desktop support, field service, Apple support, or managed services
  • Are comfortable supporting macOS and iOS in a business environment
  • Can troubleshoot calmly instead of guessing
  • Communicate clearly with both technical and non-technical people
  • Show up reliably, follow through, and document your work
  • Can work independently onsite while staying connected to the internal team
  • Understand that client trust matters as much as technical skill
  • Are willing to learn Bayon IT’s systems, standards, and service process
Apple certifications, MSP experience, ticket platform experience, MDM experience, networking basics, and Microsoft 365 or Google Workspace experience are all helpful, but the most important traits are judgment, reliability, communication, and coachability.
Why Bayon IT?
Bayon IT is an Apple Certified business technology partner focused on helping organizations simplify and strengthen their technology. We value practical solutions, strong client relationships, and support that makes people feel taken care of rather than talked down to.
Our clients trust us because we listen, solve problems, and support the technology they rely on every day. We are looking for someone who wants to help protect that trust and grow with the team.
Location
This role is based in Minneapolis, MN and includes both remote help desk work from our office and onsite client visits in the Minneapolis–St. Paul area.
Compensation
Compensation will depend on experience and skill level estimated at $50-60k annual compensation. We expect this role to be a step above an entry-level position and are looking for someone who can contribute with less ramp-up.
Bayon IT offers paid time off beginning on day one, including Minnesota Earned Sick and Safe Time, with PTO increasing at tenure milestones. Additional details about benefits and eligibility will be shared during the hiring process.

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